ADT Reviews

4.1

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167 User Reviews

6.7

Overall Score

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4.1

star star star star star_border

167 User Reviews

6.7

Overall Score

Compare

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Summary of Reviews

Star Rating

4.1

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167 Reviews

Review Breakdown

5 grade

49%

4 grade

26%

3 grade

12%

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Lisa Cato Lake City, FL

The sales rep was very convincing of the services available to include indicating that my insurance rates would be better because of a home security system...not true. The basic monitoring service consisted of window and door sensors and 2 yard signs. The price started at $29 monthly and gradually went up to $59 plus during the length of the mandatory contract without addition perks being added. The monitoring consisted of a phone call to me if a sensor alerted, not to law enforcement. It was not worth it.. as soon as my contract time ended discontinued the service. Will not utilize them again.....

3 years ago

Reply from ADT

Hello Lisa. We are sorry to learn of your concerns and would be happy to help you. Could you please email us the full address and telephone number associate with your account along with a copy of your review to alwaysthere@adt.com. Thank you

May. 18th, 2022

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Big Daddy Bang Bang

Had ADT and it was really nothing special. I really didn't like the fact that they locked me into a contract and charged me an exorbitant amount of money to get out of it early. If a company has a good service, there is NO REASON to sign a contract....the service should sell itself. I would never get ADT again unless I had to and I could sign up with NO contract. My advice: Don't get involved with ANY company that makes you sign a contract unless you are certain their services are worth it and you'll be with them for a long time.

2 years ago

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Aryo

I received a promotion offer from ADT and called them to understand their pricing. Despite the fact that their monthly fee is too high compare to other security companies their price for devices are so high as well. I was told that each camera would cost me around $300. Compare to ring which is between $60-100 is too much. Plus they charge $99 installation fee and also you have to sign a contract for around 3 years. If you cancel the contract there is a penalty. Here is the summary, it doesn’t worth it!

3 years ago

Reply from ADT

We're very sorry to learn of the frustration you experienced contacting ADT! Please email our team directly at alwaysthere@adt.com along with a reference to your concern and the full address associated with the account if we may assist you in addressing your issues.

Sep. 19th, 2022

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no sugarcoating Cheshire, CT

I got a quote from ADT while shopping for a security system and of course they offer 'introductory' prices... Other than being connected 24/7 with them, no major benefits to brag about. When you compare prices, I get a lot more from Blink than what I was quoted with them. Besides I like to control my system and Blink had more customizable features. Sorry I could just not get over the price/contract commitment. No regrets that I didn't go with them

3 years ago Edited May 20, 2022

Reply from ADT

Thank you for the feedback!

May. 20th, 2022

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Rafael Lopez

They are the worst when it comes to answer the phone... almost an hour to get someone to attend to your call just to tell you the cannot help solve your problem with the cameras unless you buy a new one!!! horrible service!!! no warranties on equipment!!!

2 years ago

Reply from ADT

Good Morning- We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at alwaysthere@adt.com with a copy of your concern along with the full address/telephone number of the services. Thank you

Sep. 15th, 2023

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Robert L Pembroke Pines, FL

20 year old equipment in my house, been paying monthly for years but no updates or service is provided. I don't even have it activated except when i leave my wife alone on business because it has become so unreliable and I am charged for false alarms.

2 years ago

Reply from ADT

Hello- We're sorry for the trouble. May we ask that you email AlwaysThere@adt.com with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up.

Thank you,

- Mazen

May. 11th, 2023

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Deb Jackson Valrico, FL

Perhaps ADT is different now, but not a fan of having to sign a contract, we lived in Wisconsin and before the contract ended we were located to Florida. We were renting for the 1st year, and ADT wouldn't let us put it on hold until we purchased a home. We still had to pay until the contract ended.

3 years ago

Reply from ADT

Thank you for your feedback, Deb. Have a great day! - Mazen

May. 10th, 2022

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Dee Jacksonville, FL

A good company. If there are any issues they will respond right away for alarms. Do not like the fact that I paid more than $200 for an alarm key pad that I could not take with me when I moved.

3 years ago

Reply from ADT

We appreciate your feedback regarding our services!

Aug. 31st, 2022

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Drey Greg

ADT app is no more working perfectly on my mobile phone each time I open it it will crash adt should find solution to this issue

1 year ago

Reply from ADT

We're so very sorry to learn of the trouble you're experiencing with your application! We'd love to help correct your concerns with you if you could please email our team at alwaysthere@adt.com along with more details about this situation and the full address/telephone number of the account.

Apr. 1st, 2024

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Rachael Seymore Kingsport, TN

Had issue with no way to maintain service with out being wireless but they offer no solution for upgrade with out buying more expensive equipment.

3 years ago

Reply from ADT

Our apologies we were not able to meet your cost expectations when needing an upgrade, Rachael! As technology evolves, system upgrades may be needed in order to continue service including moving to wireless devices. If we can be of any other assistance we can always be reached at 1 800 238 2727. Thank you!

May. 31st, 2022

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Darleen Summerville, SC

I used to have ADT but was way too expensive.

2 years ago

Reply from ADT

Hello Darleen. Thank you for taking the time to write this review. We're thankful you were a loyal customer of ours and we're sorry to learn you are no longer with us. Take care!

Oct. 25th, 2023