ADT Reviews

The tech that came to install the equipment was a third party contractor. He spent 11 hours at my house the first day and then had to return again the following day to complete the installation. While there on the first day he nicked the electrical wiring in the wall that killed all the power on the circuit to the outlets on one side of my house. I spent hours on the phone with multiple ADT representatives, all of whom had no idea who I was, whom I should talk to, that it's not their problem or responsibility, and that there are 2 different ADT agencies. One is corporate and one is the monitoring agency and they do not communicate. I was so disgusted after the complete disregard for the inconvenience, the property damage, risk of fire to my home that I terminated our agreement after being told that I would have to hire an electrician to repair the damage and someone to repair the drywall, wainscoting and paint, and submit the invoices for review. If they were approved it could take up to 90 days to process payment.

After more than 15 years as a monitored customer ADT wanted to charge me over $600 to upgrade to their new system because 5G technology made my old unit obsolete. Then I had to conform to a set package of devices or be charged for every accessories added. I just wanted to retain full perimeter coverage at ground level, ie all doors and windows… not a select few. For the cost of an upgrade and 6 months of monitoring fees I could purchase and install a monitored DIY system… design it to give me 100% coverage and I would own my equipment and could self monitor via my smart phone if I chose. That is what I did.

Very confusing relationship between the local provider/installer and the people you get when you call in. Franchising relationships are inconsistently serviced and priced. Contracts, too, are unhelpful and always in favor of ADT. I think their software systems are likely good, but their pricing is far outside any industry average and their service is far below.

They install the equitment and took the tech 7 tomes to get the ststem to reconized the cammera but after he left whoch was at 10 pm and that night lost cameras on google and called the custumer service and they wanted 115 buck to come outvand fix there mistake i knew then i didnt want any part of this company

I was talked into a system I repeatedly told them I did not need but they made me think the former owner had purchased the system and it only needed activation. The first day window sensors fell setting off the alarm and 7 months later it’s still not fixed. They refuse to cancel my service unless I pay the entire amount owed immediately

Horrible company and customer service. It's absolutely impossible to cancel even after the contract expires. They did not cancel ours on purpose even when I called weeks in advance. They actually kept charging on a monthly basis after the contract expired without our consent. I had to dispute the charges. Bad business practices.

Thank god I was able to get out of the contract when I did. Over priced service and charges you for the equipment and a long term contract.

Never really got any valuable customer service help with the company and quite a bit of calls, and emails that I never asked to receive