ADS Security Reviews

Beware!! We paid $1200.00 for their basic equipment and have had a $40 a month for the past 4 years. We want to add a thermostat. ADS demanded another 400 dollars PLUS another 8 dollars on our monthly bill. ADT will replace all our current equipment, add a camera and thermostat all for 79 dollars with a $40 dollar a month payment. We called ADS to let them know that we wanted to go with ADT. The customer service told us it would be $500 to cancel our contract, but to wait they would see about getting us a thermostat. That was 10 days ago and we have heard nothing back. Our salesman, Rand, whom we have never met, is ignoring our calls and texts. This company sucks!! I'm surprised they are only rated #82. Beware and go elsewhere!!

Worst company out there. If there were negative stars I would use that. Customer service awful. Appointments cancelled by them at last minute, then wait another 10 days to reschedule. Techs many times couldn't or didn't know how to fix issues. Some techs appeared to have absolutely no customer training and big attitude problems. Had a big package with this company...it worked maybe 10% of the time. I could go on and on. Not worth the hassle. Very disappointed all around. DO NOT RECOMMEND !! My advice....DON'T DO IT!!