Name: USAA
Rating: 4.2

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Nicholas Genes Los Angeles, CA

I’ve looked through several option for home insurance, USAA had the best rates. Very easy to work with.

4 years ago

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Nilsa Gonzalez Dallas, TX

USAA is a great insurance provider. Their cost is the lowest we found, and the ease of services is always a plus.

10 months ago

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Anne

USAA offers very knowledgeable people, you can access information easily online and when you need help, a “live” person can advise you!

1 year ago

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BULL RIVERS

No financial institution beats USAA, great customer service, super professional and knowledgeable staff and great products. 5 stars!

1 year ago

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Guy Honolulu, HI

Been with USAA for awhile and have a lot of their products and services Good coverage, and great customer service Very reliable

1 year ago

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David Young Virginia Beach, VA

USAA is definitely a great company. The customer service is amazing and the customer representatives are very knowledgeable about the services they offer.

1 year ago

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Colby

Decent prices for insurance , probable some of the lowest rates I have had on car insurance/ house insurance. However, I did have to go with a different insurance company after about 7 years.

1 year ago

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Amanda Gutierrez El Cajon, CA

Love this insurance. I’ve been with them for years. Super helpful and cares more about me and my family during an accident.

1 year ago

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Sheryl Mullins Seattle, WA

We’ve had USAA for at least 25 years. We always get the best rates our there on our car and home insurance. Easy to works with and very responsive.

1 year ago

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peggy cherry Fayetteville, NC

I’ve been with USAA for over 5 years now. Custer service is great but sometimes the adjusters they send you are not. Overall I have been happy with my service.

1 year ago Edited June 8, 2023

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Angela Wilson Fulton, NY

We had USAA while my husband was in the military. We had great service and cheap monthly payments. I would recommend them to all military personnel.

1 year ago

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Dr. Ken King Chester, VA

Been with USAA over 35 years. They are the best and we have every service with them possible. Tried, trusted, and solid.

1 year ago

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MONSTER CANINE FLORIDA Saint Augustine, FL

Since joining the Army in 1983, I have had several policies with USAA. I believe they look out for us servicemen and women. Great Company 👍👍

1 year ago

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Bart Kent Everett, WA

Have used USAA for 56 years for all insurance and the Company has been excellent. Great customer service and very easy to work with.

2 years ago

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Enoch Hein Fort Smith, AR

I’ve used USAA for banking and insurance. They do a great job of getting you the service you need in their claims dept.

2 years ago

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a j Roswell, GA

Using any USAA service is always my first option. They give very competitive rates and their customer service is first class!

2 years ago

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Patti Crawford Appleton, WI

I have had USAA for around 29 years now. I have been through a fire, hail, and flood and could not be any happier than I am with USAA.

2 years ago

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Daniel Fowler

USAA was the Insurance of choice. Being Military, this was the best insurance out there. However, as time went by, the rates went up and up. I had no claims but every 6 months it went up. USAA by all means is the best when it comes to customer service and support, but I just couldn't afford them after many years of being with them.

2 years ago

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Glenda Galloso Mission, TX

We have had USAA for many years and have all our insurances with them. They are very reliable and have great customer services.

2 years ago

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Heather Novus Palm Bay, FL

Someone hacked into our bank account and emptied it. We reported the issue and they returned our money only to have it happen again the same day. We reported the issue to the police and USAA would not do anything to help the police catch the criminal. All they needed to do was tell the police the account number that the money was moved to and they refused. Horrible.

2 years ago

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Christina Uebelein Honolulu, HI

Extremely competent customer service; responsive agents; polite, well-spoken people to answer telephone calls; beyond the call service overall

2 years ago

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Vicki H. Poolesville, MD

We currently use USAA for our home insurance and for every home we have every owned over the 52 years we have been married!

3 years ago

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Cynthia Berrian Valdosta, GA

Thank you for being so understanding and patience with me. You said you'll be here and you was.

1 year ago

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Brooke Harris Tuscaloosa, AL

Easy to put a quote together with a customer service representative or through the app

1 year ago

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Astrid Monroe, NC

Wonderful to work with, easy to file, great customer service and they are quick to respond.

10 months ago

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Gypsy Petz Edgemont, SD

Great service and trustworthy. Been with them for may years and all has been positive!

10 months ago

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Wein Rob St. Cloud, FL

Use to feel like I was special and quality was on the top of the list however lately price has increased and quality of service has gone down

11 months ago

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Joe Baker Utica, MI

Price has went up over the years but they have a great app and website. Great customer service.

11 months ago

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Elaine Willis Bunnlevel, NC

Have not been disappointed with USAA yet. Have been with them for over fifteen years or more. Rates are reasonable.

1 year ago

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Pamela Linderman Woodland Hills, CA

Have been with them for over 40 years. Great customer service, easy to talk to you, and answers your questions.

1 year ago

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Peter Land O' Lakes, FL

Very professional and polite Customer Service/sales reps. Very good pricing for Veterans and family of Veterans.

1 year ago

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Bailey Paige Stanfield Austin, TX

I had USAA for my home insurance for a little under a year. In comparison, the product is substantially more expensive than other companies for what they provide.

1 year ago

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Diane Bona Venice, FL

This company does not like Florida homes. They will pay there claims less deductable and depending on how old the things damaged are. Do not use their adjusters. Call your own. You will be lucky if you get half of what you need to replace things. Insurance rates go up yearly.

2 years ago

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Janine Jannicelli Boca Raton, FL

Great company Friendly agents Patient and informative. Made me feel valued. Always thanked me for my service !

2 years ago Edited January 11, 2023

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Frances Windscheffel Kansas City, KS

USAA is a good and fair company. However, it's very hard to get to the person you need to talk to. I hate the automated voice that you deal with before you get an actual person.

2 years ago

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Tiffany I Gaithersburg, MD

USAA has some of the lowest rates I’ve seen. The application process is so easy and customer service is so helpful.

3 years ago

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Msdaisy70 Clarksburg, MD

I’ve been a USAA member for well over 20 years and I’m very happy with their rates Abbas service.

3 years ago

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Sonia Hilinski

Premiums are expensive!! I didn’t think so until I started to shop for new insurance and have found they are twice the cost. customer service is always excellent.

1 year ago

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Michael Caslander Sunnyvale, CA

Have been with this company for years. They have always paid claims that I have submitted quickly and without question.

1 year ago

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Mandy Fresno, CA

USAA is overall a great company. They value their customers and the service they provide.

1 year ago

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Maya My McDonough, GA

They keep advertising to me but I don't qualify for most of the perks. I considered switching but it was far too expensive.

1 year ago

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bulletts camaro Dallas, TX

Excellent service!!! Extremely professional and very well ran. Great rates on insurance.

1 year ago

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ERVIN CLARK Maumelle, AR

36yr member. Absolutely the best. Have shopped it around often, but unmatched in full suite svc.

1 year ago

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Cheryl Johnson Fayetteville, NC

They have really good customer service. They have really bent over backwards to help.

1 year ago

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Myreviewname Friendswood, TX

We use USAA for all the things! I feel valued every time we call and work with them.

2 years ago

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Christopher Fresno, CA

Excellent value for the money. Hassle free claims and excellent customer service.

2 years ago

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Cheyanne Osoria Oklahoma City, OK

Amazing customer service in every way. My only con is that I wish there were more branches.

2 years ago

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NAVARRA IRIS SEBASTIAN McDonough, GA

I HAVE USAA AND THE COVERAGE IS COMPLETE. MY HOME & CAR ARE COVERED. I FEEL REALLY GOOD ABOUT USAA

2 years ago

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Badwolf

Always answer in a reasonable time. Have always worked with us and very friendly customer service.

3 years ago

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Frances Harmatuk Baltimore, MD

USAA is my go to insurance company. Super friendly and convenient to use and file a claim.

3 years ago