Name: USAA
Rating: 4.4

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Abigail Land Tallahassee, FL

I got my insurance within a day. They let you customize it to make it work best for your needs. Super polite customer service people and worth the price.

3 years ago

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Mavris odunayo

USAA is the best insurance company we make use almost everyday their customer services doesn’t speak English to their client only they speak another languages also

9 months ago

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David Elder San Antonio, TX

I use them as a bank mostly but great for all other services their home insurance is and was a little to high for me compared to other companies but they have 24 hr service which is a plus

1 year ago Edited September 27, 2023

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Peter Fucci Medford, NJ

Not only do they offer the best home insurance rates, but we have all our insurance, auto, etc, with them and do all our banking through them as well. Great company that we've been part of for over 45 years.

1 year ago

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J. Goodale Elm City, NC

I have been a member of USAA for over 40 years. They have been very responsive with all property and auto claims. Although prices have definitely risen, I think they are still competitive for the value you receive.

1 year ago

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Frankie Oxendine Fayetteville, NC

My family and I are life-long USAA members and truly value how they have taken care of us throughout the years. We use USAA for our home and Auto insurance and have found that the customer service is exceptional.

1 year ago Edited May 26, 2023

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Jill Binette Martinsville, IN

Not always the cheapest anymore but USAA provides some pretty fantastic insurance, especially if you bundle. I did recently shop my auto coverage and State Farm offered me a substantial discount I chose not to change tho. USAA is just too hard to beat in the customer service department.

1 year ago

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Harley Lindenmuth Fairborn, OH

I had USAA on a previous home which I rented out after moving. My tenant did $14,000 of damage when they left. The inspector they sent to see the damage called it normal wear and tear, so they didn't cover anything. Holes in the walls, destroyed ceiling fans, crushed door handles, holes in bedroom doors, destroyed carpet (dumped oil and paint), and rotted floor from unreported water leak are not normal wear and tear.

1 year ago

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Chris G Annapolis, MD

Can not say enough good things about USAA. AMAZING customer service. They processed our recent insurance claim super quickly and easily. We received payment in less than 5 business days. AWESOME.

1 year ago

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Robbin Nelson Castle Hayne, NC

I have my home and auto insurance with USAA and am grateful to have everything in the same place. The reps were so helpful and alert to my needs. It was a hassle free transition from the previous company.

1 year ago

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Tara Gillispie Hurricane, WV

Being a USAA home insurance customer is an honor Bc my papa served as. Marine. Anytime I have ever had to call them they are so nice and so quick to getting a claim started and finished.

1 year ago

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Jennifer Shepard Santa Clarita, CA

I have been with USAA for more than 23 years. They are definitely hard to beat when it comes to customer service. The one con is that they have become more on the higher price level when it used to be that most other insurance companies could not complete with them.

2 years ago

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Sean Zernickow Monument, CO

Great company providing products and services. Greatly appreciate the relationship I have with USAA. I had several insurance policies with them previously. The main reason for my switch away from them is due to them not being competitive with home insurance. I am still doing business with them and have for a number of years.

2 years ago Edited October 13, 2022

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Anastasia Lemanski IA

I had USSA Renter's insurance for over 15 years. I am a retired DoD employee and a Gold Star Spouse. USAA had always been reliable and quick to act upon any claims or issues I had. Thank you for taking care of those who serve and their families.

2 years ago Edited October 5, 2022

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Robert C.

Always helpful customer service. Excellent rates and coverage. Worth it to have all insurance with them for the umbrella policy. Credit card is just average in rewards and benefits.

2 years ago

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Tess Rangus Puyallup, WA

If you're lucky enough to be eligible, don't pass on USAA. Absolute best rates, best coverage and best customer service. The damage appraisal is fast and convenient. They pay you fairly and quickly.

2 years ago

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Jepheth White Fairfield, CA

USAA is my go to credit union for everything! Loans, insurance, banking, credit cards, etc. And with multiple accounts you receive a discount on things. Plus I love the fact it’s only for the military community!

2 years ago

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Ashlyn Elwood Roswell, GA

USAA has provided AMAZING support for myself and the service members in my family. I appreciate the benefits they give to those who served their country and their families when it comes to insuring our homes.

2 years ago

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M. Nielsen South Bend, IN

Great customer service and always there to answer questions and concerns. Very simple and quick claims process , had storm damage that took our furnace out, we were amazed at how fast we had it replaced.

2 years ago

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Gordon Firemark San Diego, CA

I’ve been a USAA customer all My adult life. Their service is great. Claims process is smooth. Never had anything but a satisfactory experience. Prices are competitive and coverage is superior.

2 years ago

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Rebekah Cothren Fleetwood, NC

The customer support with this company is beyond awesome! They were patient and attentive and we got way more coverage than we would have if we had gone somewhere else! And it was so much more affordable.

2 years ago

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Leah Mills Kapolei, HI

the best banking and insurance company. they have the best and most competitive rates compared to any other company. the customer service is amazing as well and they really care about you as a person/customer.

2 years ago

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edward Winik High Springs, FL

This is an absolute excellent company, totally safe to use online and have all kinds of services that fit all of your needs financially. Good loan company, great banking and credit card offers.

2 years ago

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AnRe Philadelphia, PA

My mother had this insurance and she was quite pleased with them. When I took over her financial issues as her power of attorney I had to deal with USAA and I never had any problems. My experience dealing with their customer service was pleasant and helpful.

2 years ago Edited March 21, 2022

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Samantha Soto Ellensburg, WA

USAA is great. They contact us enough to be effective but not so much that we get annoyed. Their prices are great, and their staff takes the time to answer questions fully and completely, and very patiently.

2 years ago

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Billy stout Tampa, FL

I have had renters insurance with USAA for 3 years now they have the most reasonable rates and at least once a year contact you to see if you need additional coverage or to deduct something, very good customer service.

2 years ago

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Ashley Thompson Sherwood, AR

USAA has been a great company for homeowner insurance. They have competitive pricing and rates. Also their customer service is always top notch. We are always able to talk to someone and get our issue resolved quickly.

2 years ago Edited August 3, 2022

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Chelsea Pleasant Grove, UT

Have never needed to make a claim but is so worth the price is anything has happened! Has been amazing all my insurance and Loans are through them and don’t plan on going anywhere else!

2 years ago

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Foote Queen Creek, AZ

USAA was very helpful and I was able to do this over the phone. After we were done, they reviewed the insurance I asked for and then gave me options that might make it better for me. They were very helpful and easy to work with.

6 years ago Edited September 14, 2021

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Adam Scondo

I've had usaa home insurance but my insurance is high. I pay almost $2000 a yr for my 12 yr old Grand Cherokee. No tickets or claims. It keeps going up. I'm thinking of changing

4 months ago Edited July 8, 2024

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Justin Arkin

Do not use USAA. The claims process is a nightmare. They pass you around from adjuster to adjuster like a game of hot potato. Then, they pay pennies on the dollar. I have been a customer for 10 years with NO CLAIMS. They also refuse to communicate. I wouldn’t wish them on my worst enemy!

6 months ago

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Nilsa Gonzalez Dallas, TX

USAA is a great insurance provider. Their cost is the lowest we found, and the ease of services is always a plus.

7 months ago

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Anne

USAA offers very knowledgeable people, you can access information easily online and when you need help, a “live” person can advise you!

10 months ago

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BULL RIVERS

No financial institution beats USAA, great customer service, super professional and knowledgeable staff and great products. 5 stars!

10 months ago

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Eric K New York, NY

This is the absolute best insurance company. Rates are great and every time that I have filed a claim, the process is smooth and I have been satisfied with the resolution.

1 year ago

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Jowara Morgande

They are great home insurance company. They fix everything and it's an easy process and they always have great customer service to help with claims. The price is right.

1 year ago Edited October 5, 2023

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marc roder Portland, OR

Love USAA, they cover my home and auto at a very competitive rate and though I've only made one claim, they made it easy and paid out the full value for the repair.

1 year ago

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RSK LA

Their home insurance policies use to be no-nonsense, but now it’s very difficult to get roofing damage properly covered. Company is only interested in approving patch jobs that ultimately wastes everyone’s time and money.

2 years ago

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Joe O Hoffman Estates, IL

Have been pretty good, and affordable. Everyone raves about how good they are. I had a few bumps with a home claim but they worked it out and made it right. Customer service people are friendly and informative.

2 years ago

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Russell Vastine Aurora, CO

Very helpful getting quotes and rates to bundle. My wife has had USAA for other insurance. Very competitive price compared to other bigger insurance companies.

2 years ago

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MFlower Glen Allen, VA

They had the best rate when I was shopping around. No complaints. I haven’t had an issues or had a claim to compare but the rate is better than any other I found.

2 years ago

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Jlbflatx New Braunfels, TX

Here in Texas we have USAA which is a fantastic company. They are always there if you need them . All personnel are super friendly and helpful. Can’t go wrong with USAA.

2 years ago

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Michelle Kathleen, GA

USAA has excellent rates and customer service. They are easy to work with and take care of their people. I would recommend them to everyone who is eligible.

2 years ago

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jamee emens Scottsdale, AZ

I have been a USAA member for 30+ years. USAA is a reputable company that will fight for you. The representatives are knowledgeable and easy to get in touch with.

2 years ago

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Michael Bacon Vancouver, WA

A company that cares about it's customers (and our Military, both past and present!)! Such a refreshing company in todays world of profits only companies.

2 years ago

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Melissa Mercado San Antonio, TX

This is truly the best company. I always have excellent service. It is a one stop shop with homeowners insurance, car insurance, term and life policies, and car loans.

2 years ago

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Mario Martin Houston, TX

I currently use this service provider and I've had some good experiences. The product services are both reliable and reasonable. And as a member of the veteran community I couldn't ask for more from my insurance provider!

2 years ago Edited February 9, 2022

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Christopher Milke Olney, MD

USAA used Marshall and Swift to value my insurance amount on our home. Price came in excessively high since we live in an area with high land values. Unfortunately had to get insurance elsewhere since pricing wasn't in line with competition of more local insurers.

3 years ago

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Amy Gardiner Germantown, MD

USAA has been there for us for several mishaps in our house. They are quick. Efficient and are always there when we need them. You can't beat their rates!

3 years ago

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Peter Harmatuk Columbia, MD

USAA is the absolute best insurance company, they have the best rates/prices and great customer service. I’ve been a member for life and will never leave them.

3 years ago