Metlife

4.3

Overall Score

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MetLife was founded in New York state, in 1868, as a life insurance company. Today MetLife Worldwide serves approximately 100 million customers in nearly 50 countries. Their services include individual auto, home, and life insurance policies. They also offer retirement and other employee benefit services to companies.

The Good

  • Identity Protection Services
  • Purchasing Options
  • Certified Contractors

Identify Protection Services

MetLife offers identity protection services at no extra cost to policy holders. Identity theft resolution services are also included in the event of identify theft. Competitors either do not offer identify protection services or do so at an additional cost.

Purchasing Options

MetLife provides customers with an entirely self-service online purchasing experience. Customer may quote, buy, and maintain their policy entirely online. This purchasing option is convenient and may decrease costs for customers. MetLife also allows customers to purchase insurance through an agent or a customer service center.

Certified Contractors

MetLife partners with the Crawford Contractor Connection network. They have 2,200 contractors across the nation. These contractors will perform construction repairs with a two-year warranty. This feature may help customers find reliable contractors when repairs are needed.

The Bad

  • Limited Online Purchasing
  • Limited Discounts
  • Lack of Educational Materials

Limited Online Purchasing

Currently, MetLife only offers online purchasing to 11 states. At present it is unavailable to a large portion of the United States:

  • Arizona
  • Illinois
  • Iowa
  • Idaho
  • Indiana
  • Missouri
  • New Mexico
  • Oregon
  • Utah
  • Wisconsin
  • Wyoming
 

Limited Discounts

MetLife only offers a limited number of discounts. Customers may receive discounts for safety measures, bundling, or group discounts. Employers and other associations may also be eligible for discounts; however, MetLife's website does not list specific information.

Lack of Educational Materials

MetLife's website offers a limited number of educational resources. Their website contains only a FAQ page. Customers need to perform more thorough research before purchasing a homeowner's insurance policy.

The Bottom Line

MetLife is unique in offering identity protection services, which may be an attractive feature to many customers. In addition, MetLife may be desirable for customers who live in states with online purchasing options. This feature is convenient and may decrease the policy's price.

Customers who prefer to work directly with agents should look at other options. MetLife has limited discounts and may not be the best options for many customers. We recommending exploring all insurance options before purchasing with MetLife.

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