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5.7

Overall Score

Author: Kaitlyn Short

LAST UPDATED: July 7th, 2024

While Allstate is better known for its car insurance policies, it also offers home insurance. It stands out from others for its wide variety of discounts and its HostAdvantage® policy that covers stolen property if you rent your furnished home.

You can also benefit from online quotes and the ability to work with an insurance agent.

While there are benefits to working with Allstate, its review count on BestCompany.com is low. It's promising that most of these reviews are positive. However, a few reviewers discuss serious concerns with the claims process.

Read Allstate Home Insurance Reviews

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The Good

  • Large Variety of Discounts
  • Customizable Policies
  • Multiple Types of Homes Covered
  • HostAdvantage® Policy
  • Online Quotes
  • Competitive Financial Strength Rating

Large Variety of Discounts

One of the biggest advantages of choosing Allstate homeowners insurance is its selection of discounts. Some of the key discounts it offers are as follows:

  • Easy Pay Plan® (discount for setting up automatic payments)
  • Multi-policy
  • Claim-free
  • Protective device
  • Early signing
  • Welcome and loyalty
  • Home buyer
  • 55 and Retired
  • Smoke-free
  • Home features (storm shutters, hail-resistant roofs, etc.)

With so many discounts, Allstate makes it easy to save on premiums.

Customizable Policies

Allstate offers the standard options for the industry including dwelling coverage, liability coverage, personal property coverage, and medical payments coverage. 

Allstate's home insurance policies can be customized to include unique features like green improvement reimbursement, yard and garden, electronic data recovery, musical instruments, sports equipment, business property, scheduled personal property, water backup, and identity theft restoration.

An Allstate insurance agent can also help you buy flood insurance from the National Flood Insurance Program. Its homeowners policies do not cover floods, which is typical for the industry.

This optional coverage builds on your home insurance policy to offer extra protection to meet your insurance needs.

While some of this additional coverage is also available through other homeowners insurance companies, Allstate stands out for the green improvement reimbursement coverage option.

Multiple Types of Homes Covered

In addition to houses, Allstate offers insurance policies for landlords, condos, and mobile homes. Whatever building you call home, Allstate has coverage options to meet your needs.

HostAdvantage® Policy

Allstate further stands out from other insurers with its HostAdvantage® policy. This policy offers coverage for stolen belongings if you are sharing your home temporarily with renters.

You can identify the items in your home through Allstate's app using the Digital Locker® Tool.

This policy also includes a Merry Maids discount on your first four cleanings.

If you're renting your furnished home, Allstate's HostAdvantage® policy offers helpful insurance coverage.

Online Quotes

Allstate makes it easy to get an online quote for home insurance coverage. After providing some personal information, you can view insurance rate quotes. You can also save your quotes and return to them later.

While common among companies offering online quotes, the ability to save your insurance quote makes it easy to view costs, check other homeowners insurance policy options, and return if Allstate is the best fit.

Competitive Financial Strength Rating

Allstate has received a high financial strength rating from A.M. Best. This rating indicates that Allstate is financially stable and likely to be able to meet claims obligations.

Most competitive insurers have high financial strength ratings, so Allstate's rating makes it competitive.

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The Bad

  • Limited Customer Insight
  • Reviewer Concerns with Allstate Claims

Limited Customer Insight

Allstate customer reviews on BestCompany.com are limited, which means we don't have enough information on the customer experience or customer satisfaction to make a clear recommendation. 

However, most of the insurer's reviews are positive, which indicates a positive customer experience.

Reviewer Concerns with Allstate Claims

While most of Allstate's reviews on BestCompany.com are positive, there are a few negative reviews from people with low claims satisfaction.

For example, one reviewer noted that Allstate doesn't send a licensed claims adjuster to assess damage, which means that some covered damage may go unnoticed and unreported.

Claims are the reason you pay a regular insurance premium. Concerns about Allstate's insurance claim processes should be taken seriously.

As you consider an Allstate home insurance product, ask questions about the claims process and how the insurance provider performs inspections when damage is assessed.

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The Bottom Line

While Allstate has many handy policy features, discounts, and a high proportion of positive reviews, reviewer difficulty with the claims processes are concerning.

If you're considering buying a home insurance policy from Allstate, be sure to ask questions and thoroughly understand how the homeowners insurance company handles claims before you buy a policy.

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Star Rating

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4.3

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172 Reviews

Review Breakdown

5 grade

59%

4 grade

21%

3 grade

9%

2 grade

7%

1 grade

3%

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Suzanna Wootton Springville, UT

I've had a positive experience with Allstate. I had to get a tree in my backyard trimmed back because there was a limb right above my roof and I appreciated that Allstate sent us a notice in the mail to let us know we needed to get it removed. However, I do wish they would've given us a little more time than they did, time to take care of the issue.

7 years ago

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Molly Keogh Ogden, UT

We have had Allstate home insurance for about 15 years. The time we have had to use it for a flooded kitchen they were very helpful and quick to get us the money. I wish they were not so quick to penalize for just one usage in all our time.

5 years ago

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CC Legendary

I like allstate alot, have had them for a while, my only hold back is that its getting very expensive for my policies, I have both home and auto. Even with all the discounts, its still pricey. Im sure you get what you pay for so I'm okay with it. I like the App as well easy to navigate, not crazy about the Drive time app though, it was a little too involved but I'm sure it can be a great tool for some.

1 year ago

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Richard Birnbach Monterrey, NLE

I have been an Allstate customer off and on over many years. Typically, their policies at first offer great rates but anticipate annual increases to unreasonably high amounts. Forces you to switch off after 2 or 3 years. I have only file 1 claim for hail damage. Their service was excellent, fast response by the adjuster, fast payment and no hassle!

1 year ago

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World Traveler Ashburn, VA

The premium just like in any insurance company will go up every year even if you don't have any claims. The pricing is somewhat comparable to other insurance companies. The person we worked with was good and tried to give us their best price on the policy. I can't say much about their coverage as I didn't have a claim with them but I've seen other neighbors who had their roof replaced with them.

2 years ago

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no sugarcoating Cheshire, CT

Been with them for years, I had one 'accident' when a tree fell on my house and did some minor damage. Process was painful between inspector, adjustor and roofer, I had to get involved in every step but got it done at the end of the day (more like couple months...) . Just like every insurance company, they are great when you don't need them! My agent is really nice and maybe that's why I stayed with them so long?

2 years ago

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Rachel Porter Chicago, IL

Allstate Milewise program charges by the mile, with a small minimum daily charge. This has saved me hundreds of dollars each year on car insurance as I only pay for the miles I drive which isn't much. I also have renters insurance through Allstate. Though I've not had to file a claim, based on their handling of my car insurance claims, I feel confident that I will be treated fairly and receive great customer service.

2 years ago Edited August 3, 2022

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Lynne Truesdell

They start out very helpful and try to save you money but as each year goes by I feel they forget about you and there is no personal touch. Unfortunately I feel most insurance companies are that way.

9 months ago

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Ravi Avutu Troy, MI

Allstate was pricy compared to other insurance companies in the market. Generally, I was satisfied with their coverage and customer service. I did not have to file any claims but did not have any issues when contacted them with questions.

2 years ago

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Cindy Chism Jacksonville, FL

This is a good insurance company but they are expensive. Even though I was with them for years (like 20+) with very few claims, (2 or 3) at a yearly review I could still get insurance for much less with other companies and they would not match the offer.

2 years ago

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Jacqueline Mertins

They are a very good company. I just got upset when they raised my rates because I was rear ended and the other guy didn’t have insurance so they had to pay for the damage on my car and the injuries to myself and my passenger. I really felt that I am being treated unfairly because someone else was wrong.

2 years ago

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Ashlyn Elwood Roswell, GA

Allstate is expensive, but worth the cost. They have local agents that have been able to help me with my home insurance no matter where I am and their online estimate was spot on in helping me get a great price quote on the coverage I wanted. I love the number of options available to choose from.

2 years ago

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Who Knows Baltimore, MD

Allstate is a good company for home insurance. Their coverage is great! Ecspecially for the price. Would recommend to anyone looking for home insurance.

2 years ago

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Laconia Byron Pleasant Grove, AL

They were great. As long as you don't have to file a claim. Then, everything changes. There are restrictions and all. But, they saw me all the way through my claim. And, had awesome customer service.

1 year ago

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A 1 Dallas, TX

The customer service is pretty good but unfortunately the coverages were explained to me better than they actually are. I found this out when I recently made a claim for water damage.

2 years ago

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Sedalia Girl Summerville, SC

Fair rates comparable to others. Wish they included earthquake ins within policy; had to obtain another policy to have this as in a zone for potential earthquakes.

2 years ago

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Amber Griffith Philadelphia, PA

I love love love their bundle packages! It excites me also when my rates go down for being a good driver! Totally worth asking for a pamphlet in the mail.

3 years ago

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Mickey Miranda San Antonio, TX

Great app. Very attentive service with professional advice. Military family friendly and overall amazing service with prompt response to every call.

1 year ago

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Faith L MI

It was okay. Pretty basic insurance and was very expensive. Grateful that I switched to a more affordable insurance company.

1 year ago

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THeFlAvORIsJusT wOoW East Moline, IL

I've purchased many items for my home, where I've purchased All-State insurance. They were straightforward when I needed to make a claim.

2 years ago

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Bess Wilfong St Louis, MO

Allstate is a reliable company that goes out of their way to accommodate their customers. We had a good experience with our claim.

2 years ago Edited September 22, 2022

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Rachel Pletke Osseo, MN

Allstate has a very good reputation but there is a lack of efficient communication. I was very frustrated trying to work through a claim.

2 years ago

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Walter Brawner Oak Park, IL

The time I was with this company was wonderful. I felt like I got my money's worth and was very pleased with the service

2 years ago

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HellasBlue Odessa, FL

While a bit on the pricey side, they deliver the best coverage and the best service. Very reliable company

1 year ago

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a2b4c8 Miami, FL

Only had one dealing with a local branch , they were fair, but expensive- but they wanted to work with you..

1 year ago

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Louis DeMatteo Columbus, OH

I found them very customer friendly. I only file one claim with them, but it was easy and they quickly handled it.

2 years ago

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Jim Ahmad Memphis, TN

Associate answering the call was courteous but didn’t offer any details for their plans or service.

2 years ago

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Amberlee Hildebrand Orem, UT

They do a good job and have good value if the budget is tight. The coverage is not as comprehensive as I would prefer.

3 years ago

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Sara Jane Crestwood, KY

The service took good care of us during a power outage. But the cost went up after that so we had to change companies.

6 years ago

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CHRISTINE East Wenatchee, WA

Found what I needed but when trying to get it, the customer service was not good

2 years ago

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Willie Fort Worth, TX

Great communication, fast response but it's little bit on the high side companies.

2 years ago

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Emily Jacobson Castle Rock, CO

We loved being able to bundle everything for one affordable price!

1 year ago

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Jackie Spokane, WA

They give me a discount for bundling with auto and for pre-pay.

3 years ago

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Darleen Summerville, SC

Good insurance but they really like to raise the rates.

1 year ago

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Ann Mason Kingsport, TN

Rates and their use of OEM parts when repairs necessary.

2 years ago

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Drew Preston Halifax, NS

Good and helpful company.Friendly service

3 years ago