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6.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: July 18th, 2024

Officially created in 1962, Target was one of very few stores that combined fashion, quality, and service with the low prices of a discount store. As time went on, Target became more and more popular and began to branch out all over the United States. Now known for its motto of “Expect more, pay less”, Target strives for just that. This company wants their customers feeling like they are receiving a strong amount of quality for an appropriate price in all of their products. Target may not be just a furniture store, but they do have home furnishing options that may just entice the everyday customer.  

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The Good

  • Range of products
  • Practical and affordable
  • Return policy

Target has many great values going for them. They are a department store ranging from products in clothing and food, to things such as home and furniture. Selling furniture in their stores allows customers the convenience of purchasing items from all different departments in one place.  The categories of furniture they sell include lamps and lighting, rugs, bedding, bath, dining and entertainment and kid's home. The furniture sold at Target stores is found to be practical and affordable for those looking for the simple or temporary lifestyle. Other products are more durable and satisfactory for the everyday home. The combination of these products create shopping opportunities for all customers.  One plus about Target is their free shipping option. If customers pay for over $25 in merchandise they are eligible for free shipping which is very appreciated by many people I'm sure. With their slogan being "expect more, pay less", it's not a surprise to find promotions or deals popping up everywhere on their website. They are working to help customers find what they are looking for at the most convenient cost they can. Another benefit Target brings is that they have a solid return policy. They offer a standard 1 year warranty for all of their store-owned products. Products that are not store owned may be returned within 90 days of purchase. Target also offers a RedCard that may be beneficial to some. Customers using a RedCard become available to receive 30 extra days to return items. These cardholders will receive 5% off every purchase and free shipping on every purchase. Another plus that Target is able to do involves price matching. If a customer brings in a coupon or proof of the same product that target owns that is priced lower than what Target has it priced at, Target will price match. They are willing to price match for their customers, but will not match any special promotions or deals that may be going on at another stores, only standard pricing items. Target has a lot to offer the everyday customer and brings options to those looking for quality at a reasonable price.

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The Bad

  • Selection
  • Delivery
  • Additional fees

Although Target has many perks, there are a couple things that make buying furniture slightly more difficult through their store. Since it is a department store and has a variety of many other products, the furniture section is not as large as some might prefer. They have little options compared to other furniture stores that strictly focus on selling furniture and home accessories alone. Two other categories that were found slightly concerning were the advertising/sales category as well as their delivery category. Individuals were complaining of issues regarding purchases not being dispersed correctly on their debit cards, as well as other troubles including honoring promises/promotions that were made on their website. Delivery issues consisted of individuals not being able to track their items after they were shipped, not receiving their items in a timely manner, and not being able to communicate successfully about delivery concerns with any representative from the company.  Customers complained of spending countless unnecessary hours on the phone or via email negotiating or brain storming solutions to their predicaments. Something else to be cautious of might include the extra fees that may be added to the price of the furniture purchased if it is excessive or is being delivered to a home that is farther away from the distribution center. The website might say free shipping, but it is a good idea to always check into the fine details to ensure you know what you really are paying for.

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The Bottom Line

We suggest Target as a quality store to purchase your home furnishing needs from. They may not have the largest selection of furniture that other stores may be able to provide, but what they do have includes quality products at a reasonable price. Target has a free shipping option and hassle-free return policy that helps cater to customer's needs. "Expect more, pay less" is very apparent in Target's advertising and promotions. Again, Target strives to provide their customers with the best. Potential customers need to keep in mind that those complaints are very minimal in comparison to the total amount of transactions or purchases that are made within the company. Overall, we recommend shopping for furniture at a Target store.

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Star Rating

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4.7

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1,098 Reviews

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5 grade

61%

4 grade

28%

3 grade

7%

2 grade

3%

1 grade

2%

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Ameerah5710 St Louis, MO

Target.com online allows easy access to purchase online items with your stolen credit card. My Visa card was stolen and the thieves utilize my card to purchase items on target.com online. When I called Target.com online, the customer service agent told me that anyone can purchase items on target.com online as long as they have a credit card number and a three digit code on the back of the card. The thieves did not use my correct address, name, or my correct ZIP Code. I’m thinking the thieves knew that target.com allows these easy purchases with stolen credit card because they did not attempt to use my stolen credit card on any other websites.

5 years ago

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Isabella

I will be honest here. Not too long ago, I went to Target and my card upon check out was denied. I thought that the card was defective and so I called to find out that I had missed a payment of LESS than $100 dollars! I had been a customer since 2007 and this was a 2nd time in almost 2 decades that I missed (not intentionaly) payment. It was an inconvenience and an embarrasment. I hardly shop there now but I still have my credit card at hand just in case. They need to check the Jersey branch too for cleanliness ans orderliness. I was there last Friday, Sept.22 and got turned off shopping due to poor environment maintenance-inside and out.

1 year ago

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Beth Perkins Great Falls, MT

Hardly ever have advertised items in stock any more, never enough registers open and their price increases are astronomical. I was not impressed with the lack of cleanliness in their restrooms or store. Customer Service was like pulling nose hair to get an answer to a basic question - "Where are your paper products located?" to be told "I don't know" - "Ok if you don't know, do you think you could ask someone who may know?" to be told "No. You can ask someone who may know". Just lost my sale, my respect and over all customer. Employee should be reminded that while I should have patience and courtesy for the staff that showed up at work today, you should have courtesy for the customers who choose to spend their money there.

1 year ago

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David Hall Salt Lake City, UT

I used to like Target a lot more. The nearest location to my house feels like it's been ransacked. A lot of empty shelves make it feel weird to be in. The lines are usually long at checkout. Plus I'm tired of them trying to pick the ugliest models to showcase their products. It doesn't make me feel like I want to wear their clothing anymore. I was upset when they still required COVID masks after the rest of the country had gone away with them. I worry that my kids might accidentally buy transgender "tuck" clothing. Not a fan anymore.

1 year ago

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TIMOTHY RHOADES Warsaw, IN

I went into the Target in Goshen Indiana. While in there I found a pair of pants marked down. I went to check out and they tried to charge me full price. I said the sticker on the item says this much. They tried to pull , well that was on sale last week. I guess you should have changed the tag then. We ended up calling the shift supervisor. She said the same thing. I then demanded to speak to the store manager. It was an ongoing issue. Needless to say I will not be going back to Target.

1 year ago

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dogeatdog12345

The store itself is good. It is clean and has a huge selection. I visited the Arlington at Target in Green, Ohio. The store trip was good. However when I went to use a manufacturers coupon a rude manager came to help. The discussion, her answer was no you can't use it. I tried to gather information why I can't she just walked away. I will never shop at this particular store.

2 years ago

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Mike Ika West Valley City, UT

I love shopping at Target, but not for furniture. You get what you pay for. Yes the furniture is much cheaper than at furniture stores, but the quality matches the price at Target. Ive bought things like lamps, and those have been just fine. I also bought a futon, but that was not a great purchase. The frame was flimsy and light. I have since only bought things like lamps and fans when buying furniture at Target.

5 years ago

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Sandra A

Sadly Target has reduce the quality of items they sale. I purchased a coffee maker from Target and was under store warranty, it had less than 30 days and they didn't accept the return from me. I think it was not fair . They said I had to go through the manufacturer. Not good.

1 year ago

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Sarah Russie Clearfield, UT

Products are not good quality. Really toxic air inside the stores due to popcorn and super fragrant cleaning products used. Prices are not great. Company should invest in fragrance free products and better ventilation system to protect customer health.

5 years ago

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Cade Boudreaux , FL

Target is a good store but I wouldn’t go there for furniture. The variety is not as much as typical furniture stores but are cheaper with a few options they do have

5 years ago

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martins timothy

The employee are very rude and their customer service is terrible The product in their store are not authentic I feel like they should sack some of their employee in other to improve their customer service

1 year ago

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Reb R

Target used to be a great place to find great deals on home goods, but the past year or so the prices have gotten so much higher. I rarely buy anything anymore because I feel like I can get way better deal elsewhere.

1 year ago

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Curtis Garner Provo, UT

Nice store, but the prices are an embarrassment. They carry the same products as a Walmart or Kmart, but at a much higher price. Too many dollars have been spent only to have a fancy red circle on the same product.

5 years ago

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Myah Smith American Fork, UT

I often don’t find what I am looking for at Target. And if I do, it is usually overpriced. I’d recommend going somewhere else.

6 years ago

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Don Montegut, LA

Target has a good variety of products and a good range of quality of products. You can find what you are looking for no matter your budget.

6 years ago

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Maya My McDonough, GA

Target has higher prices than other outlets. I don't shop at Target often but I am glad to see my lip balm there when it's out of stock elsewhere.

1 year ago

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Courtney De La Paz

Not my kind of store. Make me feel really poor when I’m not. It’s so expensive for mediocre quality.

1 year ago

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jerry cameron FL

The store doesn't have a welcoming feel to it, the employees seem to be unhappy and doesn't engage in conversation

1 year ago

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DeeDee G. Dallas, TX

Breaks apart easily and paint flakes off of my desk. Would notnreccomend, best to go somewhere else.

5 years ago

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M N Kaysville, UT

Target stores are clean and enticing. Don't fall for the trap. Overpriced garbage for the most part.

5 years ago

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C. McDaniel Atlanta, GA

They are overpriced, and clothes are cheaply made , shoes especially! I've just never been a fan !

2 years ago

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Charlotte Ash Sandy, UT

They do not provide very good customer service!!!

7 years ago

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peggy cherry Kings Mountain, NC

They are ridiculously expensive. They have nice stuff but it is too expensive.

1 year ago

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Rhonda Hirner

After trying this store more than once I feel overpriced on kitchen items

1 year ago

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Harry McDonald Baltimore, MD

I don't like that they follow you around and are very much prejudice

1 year ago

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Chase H Provo, UT

There are better options out there... and probably cheaper ones.

7 years ago

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James Joiner

Black friday sales were not good and accurate.

1 year ago

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Midori Hicks

Very expensive but ok I guess customer service was ok

1 year ago