La-Z-Boy Logo
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5.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 25th, 2024

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Star Rating

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4.3

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39 Reviews

Review Breakdown

5 grade

59%

4 grade

18%

3 grade

13%

2 grade

8%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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KailaS Reading, PA

People seem friendly and know their information. However, i was rushed from chair to chair (I was looking for a recliner), told to pick a chair, and suddenly''' with addons for type of fabric, style of chair, warranty, etc. had a bill of $1700. When I saidvthe bill was too high, some costs were subtracted, a few were added, and I was in debt for half the cost while waiting for six to eight weeks ( still has not come) to pay the remaining $800 or so dollars.

6 years ago

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ALEXA J HOWALD

Sales reps turnover rapidly and seem not to be very knowledgeable about their products. I purchased an area rug there and found it to be of very poor quality. I have been satisfied with the quality of the furniture I purchased there.e.

6 years ago

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Review Source

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Amanda Montebello, CA

I purchased a couch from La-Z-Boy and within a month the leather started tearing. After speaking to the store a manger they replaced the couch and the same thing occurred again.

5 years ago

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David Thomas Chandler, AZ

Good quality, but they don't stand behind their furniture. Poor guaranty department.

6 years ago

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Dominic Beacco

Good selection and very customizable but more expensive than almost all others

6 years ago