Embrace Hearing Logo

Embrace Hearing

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59 User Reviews

Embrace Hearing is a hearing aids company that offers options for customers with mild to severe and profound hearing loss. The company sources its products directly from two of the top European manufacturers and is thus able to offer them at less than half of the price you might find elsewhere. 

The company was founded in 2011 and has been ranked the #1 highest-rated hearing aid company by Consumer Affairs for the past three years (2018, 2019, and 2020). Its current CEO Tim Wright has plenty of experience in the consumer healthcare industry. 

Embrace Hearing Equipment

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The Good

  • Custom Programming
  • Design Options
  • Affordability
  • Customer Service
  • Trial and Warranty
  • Ships Internationally

Custom Programming

While some online companies offer products that come "pre-fitted" with a generic hearing profile, Embrace Hearing’s high-performance hearing aids are custom programmed by its audiologists to meet the precise needs of your hearing test. You can provide a test from a local audiologist or do an online test on Embrace Hearing's website.

Design Options

Embrace Hearing’s devices are designed to be discreet and easy to use, with the most recent software available. They are custom programmed by the company’s U.S. board-certified audiologists, so you can trust that the devices are correctly programmed, reliable, and sturdy.

The company’s website says that its "behind-the-ear" A and X series are the most comfortable for most users, but its "completely-in-canal" C Series is almost invisible. The X-Series includes Bluetooth to connect to your phone and comes in both rechargeable and regular battery options. If you regularly wear face masks, hard-hats, hearing protection, stethoscopes, and/or large rimmed eye-glasses, then the C Series is also a good option for you.

Affordability

Because Embrace Hearing buys its products directly from leading European manufacturers and then sells them online, the company is able to price them at a more affordable cost to you as the consumer. 

The company also sells only a limited selection of devices that are proven to meet its high standards of performance, so it doesn’t spend unnecessary money on lower-quality inventory.

Customer Service

Embrace Hearing offers a number of helpful services to its customers. One such service is its 24/7 toll free customer hotline that is available for any questions or concerns you may encounter with its products or services. There are also many helpful maintenance videos on the company's website.

In addition to its refund and warranty policies, Embrace Hearing offers lifetime access to professional audiologists and other experienced customer support representatives. Its repair process (if necessary) is quite simple, and your product will be returned to you within 48 hours if you end up having to send it in for a major repair.

Plus, Embrace Hearing’s website has a number of instructional videos and answered FAQs for your reference, in hopes that you will be able to solve many of your own questions and concerns without having to spend the money for simple repairs.

Trial and Warranty

Embrace Hearing offers a 45-day free trial where you can try out your new hearing aids, and if necessary, you can return them for a full refund. There are no restocking or programming charges — Embrace Hearing refunds 100 percent of what you paid within 24 hours of receiving your return.

After the trial period has expired, Embrace Hearing’s warranty is three years for its C and X Series, and two years for its A Series. During this time, manufacturer defects and replacements for rechargeable batteries and worn-out receivers are covered at no cost to you.

Once your warranty has expired, repairs and replacements may no longer be free, but the company offers a lifetime support from its professional audiologists that you can contact at any time with questions or concerns.

Ships Internationally

Embrace Hearing ships to Canada and most countries around the world.

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The Bad

  • Hearing Test Required

Hearing Test Required

Some of Embrace Hearing’s competitors do not require you to have completed a hearing test before purchasing their products, but this is a requirement with Embrace Hearing. This is because Embrace Hearing's hearing aids are custom programmed by audiologists to meet the precise needs of your personal hearing loss. However, Embrace Hearing does offer a free online test on its website. 

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The Bottom Line

Embrace Hearing is a top-rated hearing aids brand with custom programming, affordable prices, and reliably designed products. If you have completed a hearing test, you can get in touch with one of the company’s audiologists today and find the perfect fit for your needs.

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Message from
Embrace Hearing

Since 2011, we have been on a mission. Numerous clinical studies have shown that living with untreated hearing loss is a direct contributor to the onset of dementia, not to mention accidents, trips, and falls. When you hear better, you live better. Conversations are more fluid and enjoyable; music and TV are more vivid. Life takes on more dimension for both you and those around you. Our mission is to make hearing possible for more people by breaking down the barriers to purchasing the best hearing aids. We offer the world’s best custom-programmed hearing aids from the comfort of your home for half the retail price. Our premium hearing devices come directly from two of the world’s leading manufacturers: Sonova and Sivantos. They are they are then programmed by our U.S.-based, board-certified audiologists to meet the precise specifications identified in your hearing test. Our devices are easy to use, beautifully discreet, and because we buy direct from the manufacturer, our price is less than half what you would pay at a local clinic. Most importantly, whether it’s before, during, or after your purchase, our dedicated customer support staff is here to help you 7 days a week. Embrace hearing and Embrace life.

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Star Rating

4.8

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59 Reviews

Review Breakdown

5 grade

83%

4 grade

10%

3 grade

3%

2 grade

3%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Featured Review

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Verified Customer

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Donald Ray Carter

I have had a great time with my aids. After two others (poor) this is the one!!!!!!!

5 months ago

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Featured Review

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Verified Customer

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Murton Sudalter

Excellent device, easy to care for, assistance is ALWAYS available to answer questions.

4 months ago

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Susan

I have had good service with Embrace Hearing including prompt response to my inquiries, reasonable refurbish charges, explanations and training videos for cleaning and maintaining my hearing aids and the best price. What I like the most though is the high quality of the hearing aids and the way Embrace Hearing backs themup with service and support.

5 months ago

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Verified Customer

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Mark G.

I am very happy with my purchase. I have been unable to test my hearing aids in a public setting due to the pandemic. I am semi retired and have been working from home exclusively. I am tempted but unable to provide a 5 star review due to the limited public exposure. I can provide a solid 5 stars on the Bluetooth telephone feature. I previously struggled hearing on the phone and I can now hear extremely well.

5 months ago

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Verified Customer

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Ashley

I like the care this company gives to fitting you with the correct size domes. I like the way they atomatically adjust to accommodate the surrounding noise. And I like the rechargeable batteries. The service of the company has been great.

5 months ago

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Paula Swafford

I replaced my former hearing aids so I could have Bluetooth connectivity and I'm happy with the overall functionality of these. I think the design of the battery door could be better (I liked the design of my old Moxi hearing aid best.) I also wish the case was textured so that it would be easier to hold onto. The smooth case is too slick/slippery.

5 months ago

Embrace Hearing Logo

Reply from Embrace Hearing

Hello Paula - Thank for this constructive feedback. We have forwarded your comments to our manufacturer.

Dec. 1st, 2020

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Verified Customer

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Rick Martin

Quality product ,I love the Bluetooth feature , it comes in quite handy for phone conversations and listening to iheartRadio. the function of the hearing aids as expected took a brief period to get used to but know I barely even know I have them on. To date I'm very pleased with the product.

5 months ago

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Verified Customer

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Robert Dowler

I could not be more pleased with Embrace Hearing's complete customer service. They are prompt, courteous, and professional while saving me lots of money in the process. I recommend Embrace to everyone I know who uses or should use a hearing device.

5 months ago

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Dan C.

Because they're in the canal type they can't be seen and I hear the same sounds I used to hear. The outside the ear ones pick up all kinds of sound that I normally wouldn't hear like the wind blowing by my ears.

5 months ago

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Mike Handley

This has been my absolute best purchase relating to quality of life. I could not be happier. The cost, customer service and quality of the hearing aids are second to none.

5 months ago

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Larry Crawford

They have been so professional and the hearing aids are wonderful! Customer service is exceptional!

5 months ago

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GSP

They work well and are very durable. The price was a fraction of traditional sources of hearing aids.

5 months ago

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Mike Harrell

Because of the quality, price and service. I am on my third set because insurance pays for a set every 3 years.

5 months ago

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Glenn Holmer

Great service, all my pre-purchase questions were answered, and the quality of the devices is excellent.

5 months ago

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Steve Traylor

The people are great. You don't get tossed from person to person. Well connected group.

5 months ago

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PLW Browne

Flawless and reliable performance since the day I bought them a couple of years ago.

5 months ago

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Gary Cowles

Great product, supported really well, very affordable, shipped fast and answered all my questions

5 months ago

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Helen.

good hearing aid for money . I recommend the company work on down sizing and making the behind the ear piece smaller .

5 months ago

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Richard Harris

Excellent product and excellent service. Always friendly and informative with all questions asked.

5 months ago

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Frank

Easy quick adjustments Faster than I local audiologist. Takes weeks to see them.

5 months ago

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Michael Agoncillo

Courteous and professional service. They respond promptly to inquiries and concerns.

5 months ago

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Charles

Embrace has been with me 100% since day 1 3 years ago. Always ther to make it happen Now!

5 months ago

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Scott H.

customer service, quality, they do what they say they are going to do.

5 months ago

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Bernie Martin

Reasonable price and they work! Excellent support and follow up calls too.

5 months ago

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Daniel Lorti

I have problems adjusting the plastic loop on my right hearing aid. Never sets right.

5 months ago

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J. Perkins

hearing aids - Excellent service and instructions - Excellent

5 months ago

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Mike

Excellent product, price and service. Very knowledgeable tech support.

5 months ago

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Maria Rudden

aid work perfectly and customer service is always responsive

5 months ago

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John Blount

Cost and quality of the hearing aid. Excellent service is also a plus.

5 months ago

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Howard

They are decent hearing aids for a more reasonable price than even Costco.

5 months ago

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Mack

So far, everything has been as described and communication has been very good.

5 months ago

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Doyle

They work good and the service is great. They are comfortable to wear.

5 months ago

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Ernestine Piskackova

Excellent hearing aids and service. Best prices and high quality.

5 months ago

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Clay

They go above and beyond to make sure you are satisfied with your hearing aids.

5 months ago

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Al Torres

They work good and are reasonable they are have the price of my old ones

5 months ago

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Jerry Brier

Honest. great price. value and customer service

5 months ago

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Bob Hohenadel

Price, quality, customer service is superb

5 months ago

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Al

Professional, good value, friendly, and timely.

5 months ago

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C A Peterson.

have always met my needs and very prompt service

5 months ago

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David Dawson

Work perfect, I can hear good again. Excellent Service.

5 months ago

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Dave C

Product amd unbelievable customer. Service

5 months ago

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Kim

Great help with product and very well suggestions

5 months ago

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George Park

The hearing aids work well and the staff is excellent.

5 months ago

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Maryann West

Great product and very good customer service

5 months ago

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Puddintane

Good price, good service, excellent quality product

5 months ago

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Jo Gatti

Very pleased with product and customer service

5 months ago

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Reginald

The product is good and the service is excellent.

5 months ago

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Daryll Conrad

Great price, great product, and great service.

5 months ago

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John Link

Good price, excellent performance, great Customer Service

5 months ago

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karen edmondson

price and quality of the aides and the bluetooth capibility

5 months ago

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