Earlux is a hearing aid company staffed with Hearing Pros and certified audiologists to help you determine your level of hearing loss, fit hearing aids to your ears, and support you with other questions or concerns you may have. One unique thing about Earlux is that it is a telehealth company, meaning all appointments take place virtually, with the exception of your first appointment when a Hearing Pro comes in-person to your home.
Earlux does not have any physical clinics as part of its approach to revolutionize the way people receive health and hearing care. You receive professional care in the privacy and safety of your own home.
While your first visit with an Earlux Hearing Pro will occur in your home, all subsequent appointments and check-ins can take place virtually through your smartphone. You can expect your experience with the company to go as follows:
No matter the form or timing of payment you choose, Earlux has a 30-day, money-back guarantee. You can receive a full refund, no questions asked, if you return your hearing aids within 30 days of the original fitting. This length of money-back guarantee is fairly standard for the industry.
In addition to its refund policy, Earlux also offers loss and damage insurance from the manufacturer. If you are in need of a replacement due to loss or damage, you pay a $300 deductible (per hearing aid) and Earlux covers the rest of the cost of the replacement.
Earlux appointments take place either in your home or completely virtually. This offers a number of safety and privacy benefits that you might not get in a clinic.
In terms of privacy, it’s just you and the Hearing Pro or Audiologist communicating in a secure location on a secure line. You have much more control over the situation than you would have in a store or at a clinic.
As for safety, Earlux has rigid Covid-19 guidelines and tests its Hearing Pros daily for symptoms and elevated temperature. Protective masks and sanitized hands are standard protocol, and you as the customer can also request that your Hearing Pro wear rubber gloves as an extra precaution. Plus, because appointments are conducted virtually after the first one in your home, you never have to expose yourself to the germs of a clinic.
Earlux dedicates a page on its website to educating customers about hearing loss, the benefits of catching it early, and the misconceptions many people have about hearing aids. It also answers a lot of common questions people have about the wearing and benefits of hearing aids.
This page may not be quite as robust as some educational pages on competitor sites, but it does provide a nice introduction into the world of hearing loss for customers who may be experiencing it for the first time and be seeking clarity and answers. Plus, Earlux has a number of video tutorials about using and caring for hearing aids, which might be preferred by some customers over reading large chunks of text.
Earlux offers only two different hearing aids: the Signia Pure Charge & Go X, and the Phonak Audeo Marvel. It does not appear that Earlux manufactures any of its own brand hearing aids, but rather resells these two types of hearing aids with the added benefit of in-home and virtual appointments.
Some of the company’s competitors have a much wider variety of hearing aid options for sale, which can be helpful for customers still deciding what style, level of discreteness, price range, etc. they are looking for.
While not having to go into a clinic may be a big advantage to some customers, the fact that Earlux lacks a physical location can be a drawback. If you are used to scheduling an in-person appointment and prefer to receive your medical care in that way, then Earlux might not be the right company for you.
wayne caughman Chattanooga, TN
2 months ago
Reply from Earlux
Feb. 19th, 2021