Earlux

• Virtual Appointments
• Earlux Solutions
• Customized Products
• Money-Back Guarantee 
• Hearing Loss Education

Virtual Appointments

Offering virtual care is one of the ways that Earlux is transforming the industry for the better. Many traditional in-person clinics worked to sell all patients the most high-end hearing aids on the market.

Furthermore, these clinics rarely offered the assistance and additional education patients needed. Prices for hearing aids themselves were substantially higher as clinics had to cover higher overhead costs, and the patient care was unreliable as so much depended simply on what staff member was on shift that day. The entire experience was expensive to the patient, did not provide a stable level of care needed, and restricted options and access. 

Earlux can address these common issues by offering a virtual experience. Having no building costs and other staffing requirements allows Earlux to drastically slash the prices for hearing aids. Each patient also receives more in depth care as Earlux can utilize the top audiologists all across the United States. Patients are no longer limited to seeing providers within their geographic area. An in-person clinic can only carry so many products, whereas Earlux has a much larger network and ability to access the perfect solution for each patient.

Even with a virtual approach, the process still includes a consultation, fitting, and follow-up care. During the consultation, the Earlux team will learn about each patient’s needs, provide a full-length assessment, and identify the best product to suit the patient.  Earlux then mails the product to the patient’s residence with the devices programmed ahead of time.

Again, Earlux will meet with the patient to ensure the ear canals are comfortable, provide subsequent hearing testing, and then tweak the device to meet all needs. Lastly, the follow-up portion allows for additional questions or concerns to be addressed as well as any fine tuning that needs to be conducted. 

Earlux Solutions

Most companies that would be deemed as “competitors” to Earlux are strictly in the hearing aid sales business. These providers place most of their resources and emphasis on treating those with hearing loss and trying to sell expensive products to treat that hearing loss. This is another area where Earlux takes it up a notch, providing a more well-rounded hearing health service and offering solutions in the following areas:

• Hearing loss treatment/overall improved hearing
• Reduction of tinnitus
• Ear protection
• Hearing testing
• Hearing training
• Hearing education

Rather than putting all patients into one box and then upselling a partnered product, Earlux treats a spectrum of issues and provides unique solutions depending on the individual needs of the patient. 

Customized Products

The average brick-and-mortar clinic is tied down by hearing aid manufacturer relations and space restrictions. This is another limitation that simply does not apply to the Earlux operation.

Earlux shops around and identifies the best possible product for each client. There are no restrictions or quotas to fill with certain manufacturers. A much larger inventory is available to Earlux patients. so they receive a customized product that will meet their needs. 

Money-Back Guarantee

No matter the form or timing of payment you choose, Earlux has a 30-day, money-back guarantee. You can receive a full refund, no questions asked, if you return your hearing aids within 30 days of the original fitting. This length of money-back guarantee is fairly standard for the industry.

In addition to this refund policy, Earlux also offers loss and damage insurance from the manufacturer. If you are in need of a replacement due to loss or damage, you pay a $300 deductible (per hearing aid), and Earlux covers the rest of the cost of the replacement.

Hearing Loss Education

Earlux dedicates a page on its website to educating customers about hearing loss, the benefits of catching it early, and the misconceptions many people have about hearing aids. It also answers a lot of common questions people have about the wearing and benefits of hearing aids.

This page may not be quite as robust as some educational pages on competitor sites, but it does provide a nice introduction into the world of hearing loss for customers who may be experiencing it for the first time and are seeking answers. Plus, Earlux has a number of video tutorials about using and caring for hearing aids, which might be preferred by some customers over reading large chunks of text.

• May Take Longer for Quality Product
• Technology Struggles

May Take Longer for Quality Product

Because Earlux provides a far more in-depth and individualized service, there is a time factor that is important to point out. Patients looking to get a quick evaluation and have a prescription sent off to a clinic may get their hearing aids faster, but it comes at a quality cost. 

There is also the time component as it relates to the fitting and subsequent follow-up period offered through Earlux. Patients will have to wait for the hearing aids to come in the mail, and then undergo the final two stages of the Earlux process to ensure that everything works and fits as desired. In the long run, this offers a superior product experience but it does take additional time. 

Technology-Driven Service

Some hearing aid patients may be intimidated by the idea of meeting with an audiologist online over the computer. While Earlux has striven to make the entire virtual process seamless, some patients may still struggle with virtual care. Having the assistance of a tech-savvy friend or family member could easily mitigate this concern.