Name: Eargo
Rating: 4.9

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Jim Ross Lightfoot Houston, TX

I have been very pleased with my hearing aids. However, not only do you get excellent hearing aids; the bonus is a beautiful group of people that handle any problem or question you might have quickly and pleasantly. They get an A+ in my book!

1 year ago Edited July 29, 2022

Reply from Eargo

We are always happy to help! So glad to hear that you're enjoying your Eargos!

Jul. 19th, 2022

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Sonny E McLean, VA

I have positive experience with my Eargo NEO HiFi hearing aid. It!s comfortable, works well. When I had an issue, I called customer service. The entire staff was very helpful. Swift action was rendered. I would highly recommend them to anyone.

1 year ago

Reply from Eargo

Thank you for the recommendation! So glad to hear that you are enjoying the hearing aids, our service and the support.

Jul. 19th, 2022

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Richard Cole Strasburg, CO

So far i've been very happy with my Eargo 6 hearing aids. I was looking for hearing aids that go inside the ear and are less visible. I've been wearing them for 3 days now and they've been working great for me. The 4 programs that they come with are great and I see no need at this time to make any changes. They feel like top quality products.

1 year ago

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Bill Todd Greenwood, IN

I have recently purchased the Eargo6 hearing aids and have been very impressed with the devices but more importantly with their audiologists and customer service. They have been very helpful in my choice to purchase the Eargo’s and with helping me get the most out of them.

2 years ago

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Carey Parks Fort Myers, FL

Well designed and manufactured. Plenty of how-to material available and humans too! Comfortable, I often forget I'm wearing them and when I take them out, I feel like I have something in my ears - possibly because my hearing drops when they are gone.

2 years ago

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Pennie Bell Pinellas Park, FL

Very helpful! Hearing aids are working great for me so far. Any questions or concerns that I had have been answered or resolved quickly. Everyone has made me feel that my satisfaction is most important. I love the app and all of the customization it gives you.

2 years ago

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Linus A Youg Reisterstown, MD

These are great. This is my replacement hearing aids. I wasn’t able to use the originals as with my glasses, masks, and hearing aids I didn’t use them much. Now I put them in as soon as I get up and wear them until bedtime. Thanks thanks thanks.

3 years ago

Reply from Eargo

Hi Linus. Great feedback about the additional benefits of wearing Eargo's nearly invisible completely-in-the-canal design. We appreciate you posting about your experience! Please tell friends and family about your experience and how we can help!

Feb. 17th, 2021

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Will Miranda Nottingham, MD

Never wearing hearing aids Eargo hearing aids fell really great. The mobile app offers up ever more nice feature and you actual can hear the differrents. The app is also easy to use. This is my first pair of hearing aids and Eargo knocked it out of the park for the hearing lose these these are designed for.

3 years ago

Reply from Eargo

Hi Will. Wow! Thank you so much for writing such an incredible review. I hope this first pair of Eargos will not be your last!

Jan. 25th, 2021

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Jim Charles Egg Harbor, NJ

The sound quality was a shock. It was and is very realistic and natural. I can’t test how it is in a crowd because I haven’t been in that position in almost a year. Let me put it this way, I am very pleased with how well I hear and comprehend. The charger has issues I’m trying to work out on my own. One side works...sort of. Anyway, I now hear normally, with no one knowing why. At close to 78 any semblance to a normal physical function is a gift.

3 years ago

Reply from Eargo

Hi Jim. Thanks for writing such an honest review. If you ever in need of help, please email us at [email protected] with your name and email address used when you placed your order. Also include your phone number and someone reach out quickly. We sincerely thank you for the opportunity to help you hear better! If there are friends or family we can help, please spread the word. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program at the bottom of our homepage on our website.

Dec. 30th, 2020

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dale Fairfax, VA

the company make a slick product and it works, except for when it doesn't. Communication was open and good but there did not seem to be a sense of urgency when one of my aides started to not work properly. Started dialog back in August and by the time this got resolved, I was out of warranty. It would have helped if I got the heads up call about the warranty prior to that as I we would have been able to take care of this without any expense on my part. I will use these until I can't or need an upgrade and will think hard about replacing with Eargo again.

3 years ago

Reply from Eargo

Hi Dale. Thank you for writing such a candid post about your experience. Given the concerns you express, we will provide an opportunity to help you with your next set of Eargos. When you do wish to upgrade your current Eargo hearing aids, we will offer our standard upgrade discount along with a credit of the cost of your repair. Please save this correspondence for future records.

Jan. 5th, 2021

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Eargo 5 Pottstown, PA

I purchased the Eargo 5 several months ago and have worn them every day since receiving them. The Eargo staff has been very helpful in answering any questions that I have had and follow up to see that all is going well. I am so happy with the Eargo 5 that I hate to remove them to go to bed. I hear sounds that I forgot existed. I have had tinnitus for many years and the Eargo 5 hearing aids have helped very much. Thank you Eargo staff. Bernie P

2 years ago

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Donna H Cupertino, CA

Love my Eargo 5’s. The inside ear fit is just what I hoped for. Clear sounds and no risk of losing them like I did with those that would catch on my glasses, mask, hat or clothes. Then a major cost to replace it if I wasn’t aware it had fallen somewhere. The recharging case is also so much more convenient then having to change tiny batteries. The software paired easily with my phone and is easy to use. Pleased in every way with these affordable and high quality upgrades to my hearing.

2 years ago

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Verified Customer

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James Bray

Comfortable and works well. Nice to be able to hear what's going on at meetings. like the charging system, also.

3 years ago

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Ron Woolley Provo, UT

I liked the email chat and the phone conversations with agents. I had a problem with the left eargo and they worked with me to supply a replacement. The left aid would not communicate with my phone, nor change volume, or program. Hopefully the replacement set will be trouble free.

10 months ago

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Terry Stuckey Sarasota, FL

I'm doing well 2 weeks in. We were at a noisy restaurant today & it was nice to be able to hear the conversation across & around the table after struggling with that for the last 15+years!

1 year ago

Reply from Eargo

Wonderful! Please keep us posted on your progress with Eargo and let us know if you need assistance with anything. We are always happy to help!

Apr. 25th, 2023

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Steven G. Canavis Chicago, IL

Eargo was one of three or four companies I decided to call with regards to my hearing aids' needs. They were prompt in their follow-up and in the responses and information they provided me.

1 year ago

Reply from Eargo

Thank you for choosing Eargo hearing aids!

Jul. 19th, 2022

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Bobbi Santa Barbara, CA

Love the water resistance feature since I teach swimming. (Hearing loss due to little kids screaming in my ears when they first start.) Have had other aids but like Eargo best.

1 year ago

Reply from Eargo

Thank you! So glad to hear that you are loving your Eargos!

Jul. 26th, 2022

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A Coblentz Middletown, OH

Innovative company & product. As much as I am most appreciative of our military personnel and first responders, I dont see everybody’s hearing any less important. Offer promo pricing/ discounts to all potential customers!

1 year ago

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ToucanJim Redondo Beach, CA

For the previous 2 years I've had a pair of Neos. I found them to be life changing (in a good way). I also found them to be unreliable and had to have multiple warranty replacements. I now have a pair of 5s. I find the sound quality and comfort to be outstanding. I am hopeful they are more reliable.

2 years ago

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Ronald Walker The Villages, FL

Everything they advertised has been delivered. Customer service so far has been great. They have answered all my questions. Looking forward to great relationship. The hearing aids work great. Thanks, Ron Walker

3 years ago

Reply from Eargo

Hi Ron! Thank you for taking the time to post about your experience with Eargo! We look forward to a wonderful relationship with you as well. Happy New Year!

Jan. 5th, 2021

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David McNabb Sarasota, FL

The product worked well for me and is extremely comfortable. Maintaining the Eargos by mainly careful cleaning requires some experience. Over the course of one year, both have been replaced under warrantee without hassle. I don't know what was wrong, only that they weren't working properly

3 years ago

Reply from Eargo

Hi David. Having worked in the hearing aid industry as an audiologist for 30 years, I can report that everyone's hearing aids need maintenance at some point. Between ear wax, skin oils, moisture, etc. either the speaker or microphone may have needed further attention.

Jan. 5th, 2021

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Terry Hoffman Dallas, TX

I am anxious to receive my new hearing aids. So far, I have had a hassle-free experience with Eargo as they quickly checked my insurance benefits and immediately initiated their shipment.

3 years ago

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Jonathan Richmond Plaquemine, LA

EarGos have a few advantages over the behind-the-ear kind: 1) I don’t have to buy and replace batteries; 2) each EarGo has its own volume control; 3) they’re more discrete, being all-in-the-ear; 4) they don’t fall out when I have to bend over; 5) they don’t get tangled in my glasses!!!

3 years ago

Reply from Eargo

Hi Jonathan. Thank you very much for posting your comments about the advantages of Eargo! It sounds as though things are going well. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program on our website.

Nov. 20th, 2020

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Donna Verona, WI

I researched this hearing aid and many others. Just kept coming back to Eargo. I liked the features, the looks of it and the reviews! Also the warranty and a support team waiting to help you if you need it. Fantastic!!

3 years ago

Reply from Eargo

Hi Donna. Thanks for the great post! We appreciate you taking the time to write it. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program on our website.

Nov. 20th, 2020

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T Tuerk West Chester, PA

I have the Eargo Neo hearing aids. Good product, when they work. Have had recurring issues with the hearing aids failing. I do have to say that they are replaced under warranty quite freely. My warranty is just about up, so, the time one fails I will need to make a decision whether to continue or find another more reliable hearing aid. Calling customer service is impossible, you never get through if you hit '1' for customer service, as a current customer. If you hit 2, to inquire about purchasing, someone is always available. They prefer to respond to customer issues by email.

3 years ago

Reply from Eargo

Thanks for writing and letting us know about your experience. I'll forward this to our team so they know we can continue to improve.

Nov. 20th, 2020

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John Norris Dallas, TX

To early to tell, Haven't received the Eargo yet only ordered them three days ago. Sales person (Rob) was great, if the company is as good as Rob then it certainty deserve Five Stars

3 years ago

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Anume810 Westerville, OH

Customer service was very professional. They were extremely helpful and informative. I had a wonderful experience and would definitely recommend them to others that have hearing difficulties.

3 years ago

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Hank Thomas Monticello, MN

The Eargo staff was very friendly, professional, and easy to work with. The Eargo hearing aids are EXTREMELY comfortable for me. I wore them over 12 hours today. I forget that I even have them in my ears. I also really like how "near invisible" the Eargos are in my ears. I now regret that I did not wear the Eargos as much as I should have during the 45 day period where satisfaction is guaranteed. I would call my hearing loss "light" and at this point I have not decided whether the Eargos improve my hearing or not. At times I feel like my hearing is the same with or without the Eargos. Sometimes I even feel that I hear a little better without the Eargos. I appreciate the chance to leave an honest review.

2 years ago

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Paul Doscher Weare, NH

LIke: excellent customer service Like: The Eargo 5 has so far proven to be a much superior hearing aid than my previous behind the ear model Like: Ease of adjustment using the app Like: Sound quality is better and easily adjusted Dislike: The inbox messages that came daily in the first few weeks until I figured out how to turn them off. Dislike: There appears to be no easy way to delete the old messages from the inbox of the app Dislike: sometimes one or both hearing aids will change program on their own, for example from ‘normal’ to ‘restaurant’. It’s unclear why this occurs

2 years ago

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Tucker Taylor St. Petersburg, FL

Excellent technology combined with responsive customer service rendered by very smart folks.

4 months ago

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LCJ LCJ Apex, NC

So far I'm very pleased with my hearing aids. I have tinnitus in my right ear and that has been reduced, not completely eradicated but significantly reduced....

1 year ago

Reply from Eargo

So glad that you are enjoying your Eargo hearing aids. Thank you for sharing!

Apr. 5th, 2023

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Jeffrey Mangus Olympia, WA

I’m a little confused on the 4 available programs you can select by double tapping. Are these the ones you select during programming or does each successive one just increase the volume? Has certainly helped, but still trouble with conversations multiple people talking and people talking through covid masks

1 year ago

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Roberta Meeks Lehigh Acres, FL

I love that I can hear things I haven't heard in a long time. They are too large for my ears and are uncomfortable. I have tried everything suggested to help in getting them into the ear canals. No success yet.

1 year ago

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Corey Auburn, CA

Today is the first day wearing them. I love being able to hear everything. I have some fit and adjustment questions, but I have a follow up phone call scheduled tomorrow.

1 year ago

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YT2022 Waltham, MA

Great product, excellent customer services, from the initial contact to follow up from the audiologist. It’s amazing how much technology is packed in the tiny device.

1 year ago

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Maryjoyce omo Kissimmee, FL

Amazing and excellent. What I can say about eargo the people are profesional and so positive keep up the good work guys and the product wow it’s really wow I’m speechless

3 years ago

Reply from Eargo

Thank you so much for taking the time to post about your experience! Please spread the word to friends and family who need to improve their hearing!

Jan. 12th, 2021

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Nancy Otsuka Fishers, IN

I never thought it could be so easy to wear hearing aids. They come in the mail with easy to follow directions and it's just that easy. They are simply amazing!

3 years ago

Reply from Eargo

Hi Nancy! Wow! Thanks for taking the time to write about Eargo and thank you for trusting to help you improve your hearing. If there are friends or family we can help, please spread the word. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program at the bottom of our homepage on our website.

Dec. 30th, 2020

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SeaWolf55 C. Virginia Beach, VA

I have had multiple issues, the worst thing is that they change channels by themselves if there is a loud noise or when you are eating crunchy food. They are just not powerful enough for my hearing, Good Customer Service thou.

3 years ago

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Steven Smith Cape Coral, FL

Bar none the Ergo Hi Def model is the best on the market. I am hearing sounds and soft conversations that I couldn't hear before with my old hearing aids.

3 years ago Edited September 14, 2021

Reply from Eargo

Hi Steven. Wow! Thanks for the super post about your Eargo experience. I'm so happy you're hearing better! Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program on our website.

Nov. 20th, 2020

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Verified Customer

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william j. ebner,jr

easy of use and works very well plus the easy of increasing volume.

3 years ago

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Verified Customer

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Thomas Fariss Lynchburg, VA

Cleared up tinnitus in my left ear. Easy to charge and put in

3 years ago

Reply from Eargo

Thanks for posting, Mr. Fariss! We're so happy you've had a great experience using your Eargo hearing aids and that they've helped your tinnitus subside.

Sep. 8th, 2020

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Verified Customer

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June Windsor, CO

I hear very well with them and they fit nicely in the ear. I don't like them as well on the phone.

3 years ago

Reply from Eargo

Hi June. Thank you for posting. We're very happy to know you're hearing better using your Eargos. Our team of licensed hearing professionals can help you with how your Eargo hearing aids work using your phone. Please give them a call at 800-615-9000 or email [email protected].

Sep. 8th, 2020

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darlene lampkin Port Orange, FL

Adjustment time far less than expected. Excellent customer service by qualified professionals. Life changing.

11 months ago

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Fred Nemecek Austin, TX

Only 4 stars for now since I have not had them very long. I like them overall and am getting used to the routine of wearing and cleaning them. They do help my hearing!

1 year ago

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James Rankin Phoenix, AZ

We have been extremely well pleased with both the product and the customer service. All associates have been caring and helpful.

1 year ago

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Nelson P Romeoville, IL

They are very comfortable to wear, works very nicely, I don’t even know that they are in my ears. I would personally recommend.

3 years ago

Reply from Eargo

Thank you for taking the time to post your comments! I'm happy to hear you've had a wonderful Eargo experience! Please tell your friends and family and spread the word.

Jan. 6th, 2021

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Joseph Schlag Alexandria, LA

Was a great experience, Gabe had all the information, well versed in their program and was able to answer all of my questions. Thanks Gabe.

3 years ago

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Marjorie Bullock Roberts Valrico, FL

My experience with Eargo was terrible The ONLY representative that I would speak to is LIONORA she helped me and explained to me that all these mistakes that were made were the exception and that Eargo was a fine company She also made an appointment for a hearing aid specialist to call me and lo and behold she did. Wow a first for Eargo. Would I recommend Eargo to someone, at this point I have to say because of the help that I received today, maybe, last week I would have said NO I am looking forward to being able to hear Sincerely Marjorie Bullock

3 years ago

Reply from Eargo

Hi Marjorie. I just reviewed your account and I can assure you that you're in great hands with Alyssa. She is a wonderful audiologist with great experience and will do whatever it takes to make sure you are hearing well and happy with your Eargos.

Nov. 20th, 2020

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Phylis Morrow Pacifica, CA

I am excited about receiving my Eargo hearing aids. I will provide feedback after i have a chance to use the hearing aids.

3 years ago

Reply from Eargo

Hi Phylis. Thanks for allowing us the opportunity to improve your hearing. Please let us how you're doing after you've had time to use them more.

Nov. 20th, 2020

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Diane Johnston Newtown, PA

Those who I have interacted with were very helpful and knowledgeable. However, I was not aware when I purchased that your product is not as effective with profound hearing loss which I have (even by your on-line test).

2 years ago