SelectHealth

• Positive Customer Reviews
• Health Insurance Plans Offered
• Member Resources
• Unique Features
• Customer Service

Positive Customer Reviews

SelectHealth's reviews on Best Company are primarily positive. The percentage of 4- and 5-star reviews is one of the highest on the site.

Reviewers express satisfaction with customer service, clarity, coverage, and claims.

Customer Review: Brittany Wilkinson from Herriman, Utah

"I choose Selecthealth for my health insurance every year because I trust them to take care of my family. They pay out quickly and cover everything we need covered. The customer service is always helpful."

Health Insurance Plans Offered

SelectHealth has a lot of health insurance plan options to choose from. The health insurance plans are not limited to just one format. SelectHealth offers private health insurance plans and health plans that meet the Affordable Care Act's requirements like covering the essential health benefits, including preventive care. It also offers Medicare, Medicaid, CHIP, and dental insurance plans.

SelectHealth even offers short-term health insurance for individuals or families who are in between jobs or simply need temporary coverage.

Health insurance premiums, annual deductible, and out-of-pocket expenses (copays and coinsurance) for each plan vary based on several factors, including the coverage offered, age of the insured, and number of people insured. Some consumers may qualify for a monthly premium subsidy instituted by the Affordable Care Act.

Provider networks may also vary based on the plan you choose. For example, Preferred Provider Network (PPO) plans cover in- and out-of-network patient care, though at different rates. PPO plan members benefit from greater flexibility when choosing a physician. 

Member Resources

The online member portal through SelectHealth is called MyHealth and gives plan enrollees access to so many tools. Through it, you can view your health plan's benefits, limitations, and coverage. You can also read up on your rights and responsibilities as a member and get help finding a primary care physician or specialist and setting up appointments. These services apply to both general practitioners, mental health physicians, and other care providers.

One perk to SelectHealth's claims process is that it is paperless. You won't have to deal with that hassle, and once you file a claim you can track it 24/7 online. SelectHealth has a member services phone number, but members can only contact them during certain business hours with this number.

Unique Features

Like most other health insurance companies, SelectHealth has both a Find a Doctor tool and a Find a Facility tool. On the website, you'll also find simple explanations for each plan and ways to contact the company to find out more (and shop for plans that are specific to you).

The mobile app is also convenient, which actually has several capabilities. On the app, users can view their health plan's benefits and see how much coverage has been used so far. Users can also use the app to find a pharmacy or urgent care, email your ID card information if needed, and even see what the status is on wait times at an Intermountain InstaCare facility.

Member discounts are definitely another advantage at SelectHealth. With a health plan, you could pay less on a gym membership, eyewear, or hearing aids. SelectHealth also has discounts on supplements, alternative medicine, and personal training-items that seem luxurious but could actually have a big positive impact on your health.

Select Heath offers health education to members who want it. Through its additional services, its programs can help get you on the road to stop smoking or to lose weight, for example.

Customer Service

SelectHealth was created and is operated by the well-known Intermountain Healthcare organization. This hospital system was founded in 1975, and along the way SelectHealth was initiated. It has expanded to serve customers through a variety of health plans. Intermountain Healthcare has a great customer service reputation, and this culture extends to its health insurance partner. Together, the two prize high-quality health care services.

Primarily, customers can contact SelectHealth through one of its main phone numbers (including numbers dedicated to member services) or a secure message form. It also offers the opportunity to set up a live chat or schedule a call.

Customer Review: Kilee Wagner from Bountiful, Utah

"We've had select health for years and have been very happy. The EOB's are very easy to read and self explanatory. Customer service is great to answer any questions."

SelectHeath does have a helpful FAQs section, social media profiles, and even a company blog. All of these resources connect them to members and potential customers as well. Once you are a member with SelectHealth, of course, your resources leave little to be desired.

This insurance company has done an excellent job of providing members with almost any tool they would need. These tools help members find health care services by locating primary care doctors or specialists and hospitals. Other tools allow members to view benefits, file a claim, and even find advice for their health.

Get Quote

• State Availability
• Business Hours Only

State Availability

If you're a potential Select Health customer, you'll want to know that the company only provides insurance in Utah and Idaho. If you don't live in these states, you'll need to find another insurer.

Business Hours Only

Customers can only contact Select Health during certain business hours, not 24/7. Even though members can access their online portal 24/7, it would be nice to have the option to contact a company representative, if needed, during the evening or early morning.