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SelectHealth

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351 User Reviews

7.4

Overall Score

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LAST UPDATED: February 3rd, 2022

With decades of experience, SelectHealth is committed to providing the highest quality of care to its members.

SelectHealth offers customers a variety of health care plans. Customers can also purchase dental insurance from SelectHealth.

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SelectHealth works with Intermountain Healthcare to enhance healthcare value for members in Utah and Idaho. It has received several awards and recognitions for its health plans, caliber, and member satisfaction.

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The Good

  • Positive Customer Reviews
  • Health Insurance Plans Offered
  • Member Resources
  • Unique Features
  • Customer Service

Positive Customer Reviews

SelectHealth's reviews on Best Company are primarily positive. The percentage of 4- and 5-star reviews is one of the highest on the site.

Reviewers express satisfaction with customer service, clarity, coverage, and claims.

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Customer Review: Brittany Wilkinson from Herriman, Utah

"I choose Selecthealth for my health insurance every year because I trust them to take care of my family. They pay out quickly and cover everything we need covered. The customer service is always helpful."

Health Insurance Plans Offered

SelectHealth has a lot of health insurance plan options to choose from. The health insurance plans are not limited to just one format. SelectHealth offers private health insurance plans and health plans that meet the Affordable Care Act's requirements like covering the essential health benefits, including preventive care. It also offers Medicare, Medicaid, CHIP, and dental insurance plans.

SelectHealth even offers short-term health insurance for individuals or families who are in between jobs or simply need temporary coverage.

Health insurance premiums, annual deductible, and out-of-pocket expenses (copays and coinsurance) for each plan vary based on several factors, including the coverage offered, age of the insured, and number of people insured. Some consumers may qualify for a monthly premium subsidy instituted by the Affordable Care Act.

Provider networks may also vary based on the plan you choose. For example, Preferred Provider Network (PPO) plans cover in- and out-of-network patient care, though at different rates. PPO plan members benefit from greater flexibility when choosing a physician. 

Member Resources

The online member portal through SelectHealth is called MyHealth and gives plan enrollees access to so many tools. Through it, you can view your health plan's benefits, limitations, and coverage. You can also read up on your rights and responsibilities as a member and get help finding a primary care physician or specialist and setting up appointments. These services apply to both general practitioners, mental health physicians, and other care providers.

One perk to SelectHealth's claims process is that it is paperless. You won't have to deal with that hassle, and once you file a claim you can track it 24/7 online. SelectHealth has a member services phone number, but members can only contact them during certain business hours with this number.

Unique Features

Like most other health insurance companies, SelectHealth has both a Find a Doctor tool and a Find a Facility tool. On the website, you'll also find simple explanations for each plan and ways to contact the company to find out more (and shop for plans that are specific to you).

The mobile app is also convenient, which actually has several capabilities. On the app, users can view their health plan's benefits and see how much coverage has been used so far. Users can also use the app to find a pharmacy or urgent care, email your ID card information if needed, and even see what the status is on wait times at an Intermountain InstaCare facility.

Member discounts are definitely another advantage at SelectHealth. With a health plan, you could pay less on a gym membership, eyewear, or hearing aids. SelectHealth also has discounts on supplements, alternative medicine, and personal training-items that seem luxurious but could actually have a big positive impact on your health.

Select Heath offers health education to members who want it. Through its additional services, its programs can help get you on the road to stop smoking or to lose weight, for example.

Customer Service

SelectHealth was created and is operated by the well-known Intermountain Healthcare organization. This hospital system was founded in 1975, and along the way SelectHealth was initiated. It has expanded to serve customers through a variety of health plans. Intermountain Healthcare has a great customer service reputation, and this culture extends to its health insurance partner. Together, the two prize high-quality health care services.

Primarily, customers can contact SelectHealth through one of its main phone numbers (including numbers dedicated to member services) or a secure message form. It also offers the opportunity to set up a live chat or schedule a call.

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Customer Review: Kilee Wagner from Bountiful, Utah

"We've had select health for years and have been very happy. The EOB's are very easy to read and self explanatory. Customer service is great to answer any questions."

SelectHeath does have a helpful FAQs section, social media profiles, and even a company blog. All of these resources connect them to members and potential customers as well. Once you are a member with SelectHealth, of course, your resources leave little to be desired.

This insurance company has done an excellent job of providing members with almost any tool they would need. These tools help members find health care services by locating primary care doctors or specialists and hospitals. Other tools allow members to view benefits, file a claim, and even find advice for their health.

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The Bad

  • State Availability
  • Business Hours Only

State Availability

If you're a potential Select Health customer, you'll want to know that the company only provides insurance in Utah and Idaho. If you don't live in these states, you'll need to find another insurer.

Business Hours Only

Customers can only contact Select Health during certain business hours, not 24/7. Even though members can access their online portal 24/7, it would be nice to have the option to contact a company representative, if needed, during the evening or early morning.

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The Bottom Line

Medical expenses can be high and difficult to pay for. Having a health insurance plan provides policyholders with access to discounted health care prices and help paying for care. These discounts, deductibles, and limits on out-of-pocket expenses are frequently referred to as health benefits.

Select Health is a recommended insurer because of its high customer ratings. Its service area is quite small, limited to only two states: Utah and Idaho. Because of this, its customer base and network are much smaller, and SelectHealth insurance policies aren't available to most consumers in the United States.

As long as you live in one of these two states, this insurance company offers positive customer service, a variety of health plans, and convenient tools. It's easy to explore plans, compare premium costs and deductible amounts.

Once you enroll, SelectHealth makes it easy to find a network doctor with its Find a Doctor tool. Its paperwork is all available online through a member portal.

Considering the good service it offers, SelectHealth is a recommended insurer.

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Star Rating

4.0

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351 Reviews

Review Breakdown

5 grade

49%

4 grade

29%

3 grade

8%

2 grade

3%

1 grade

12%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Kyrstin South Jordan, UT

So far I haven’t been a huge fan of this company. We have had countless communication or billing errors when working with customer service. When signing up for the plan for our son after he was born, they didn’t mention to us that his birth wouldn’t be covered because his birth was out of the network that our plan would be covering, that was the whole reason we were signing up the insurance plan so we were very disappointed to find out that we had to pay the 4000 dollars in medical bills for his birth out of pocket. One kind employee helped me to file an appeal but the appeal was denied and it was obvious by their reply that they didn’t even fully read what was written in the appeal as their reason for denying it had nothing to do with the issue at hand. When I called in again I was told that my plan only allowed me one level of appeals so there was nothing I could do. We like that the plan is rather cheap but be careful!

3 years ago

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Tim Berrett American Fork, UT

We pay a lot in premiums just to have a high deductible insurance policy, then select health does all it can to get out of paying for products/services and make the process as difficult, complicated and frustrating as possible. I don't trust this company but we had to have it through my employer. I am glad my employer switched to a new insurance company recently.

3 years ago

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Kbr Pleasant Grove, UT

I can’t tell you the number of times that I will get a bill from SelectHealth literally 10 months after the fact that says it’s late and I’ve never received one. They need to find something different with their billing!

2 years ago

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Justin Knorr American Fork, UT

Select Health is a difficult company to work with. Customer service often does not know the answers to questions. It takes multiple calls to supervisors in various departments if you are trying to get a special circumstance approved. Notes are poorly documented from conversations.

3 years ago

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Madison Scott Pleasant Grove, UT

High deductibles. I always felt they were the monster looming over my health care. Every decision based on my overall health was made with the dark cloud of select health a constant in my head.

2 years ago

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HLG American Fork, UT

They are a decent insurance company. But they are very focused on costs (more than others). This means that as a patient you often get lower quality medicines because they cost less.

3 years ago

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Kim Haslam

Poor service pay for members annual physical including thoriod test etc. This insurance company does not pay for all our anuall physical.

4 years ago

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Jada Scott Provo, UT

Select Health was overpriced and and provided hardly any benefits. Their providers were good but ultimately not worth the cost so my family switched to Aetna.

3 years ago

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William South Jordan, UT

Select health tries not to pay out anything the can. They are a very affordable option but the coverage isn't great.

4 years ago