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Oscar

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7.3

Overall Score

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Zachary Lee Columbus, OH

I would not recommend this company at all. After six months of being with them never received welcome packet. I had auto pay set up and made sure it was set up over the phone with a representative and was told it was set up. After three months get a notice that I'm going to be terminated due to not paying bill. Had to pay up to three months worth of bills to stay with them after my auto pay was turned off due to them double charging me a month.

1 year ago

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Reply from Oscar

Zachary, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.

Jul. 15th, 2022

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Pedro Delgado Miami, FL

Just today I try to get a virtual doctor the costumer care couldn't do it he blame slow system, I requested and urgent care not an emergency room, I was given Steward Palmetto Whish it is an emergency room and an urgent care that do not accept Oscar for month now I called again not virtual Doctor either and 1 of the urgent care was still the one do not accept oscar

1 year ago

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Reply from Oscar

Pedro, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.

Jun. 27th, 2022

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Wendy Keller Forked River, NJ

I was so excited about my new Oscar health insurance plan They seemed progressive, technologically advance and portrayed a culture that was client focused. Portrayed being the optimal word. Good luck trying to actually set up any type of care or real-time talk to someone if there is an issue. I can't wait to get out of there coverage as soon as I am able. My recommendation, look elsewhere unless you want Healthcare but will never use it.

1 year ago

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Reply from Oscar

Wendy, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.

Jun. 1st, 2022

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Francis Eckert Howell Township, NJ

Absolutely horrible company, i switched from Ambetter to this horrendous company, worst mistake ever. My first ever claim with them was denied, told me my doctor was out of network , WTF,,,,,i found the doctor on there app and he was in network, now i have to wait 30 days for them to review it, this company is a joke i will be switching from them ASAP, also there list of doctors in network is small, doesn't matter anyways they will just deny you, so i don't think they actually have any doctors in network,

2 years ago

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Reply from Oscar

Hi Francis, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.

May. 25th, 2022

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Tina Hayden Tulsa, OK

Worst insurance I’ve ever dealt with. They said they paid for the two meds I take for diabetes and as soon as I changed insurance and can’t change for a year they said I had to do step therapy on my meds I’ve been in for 4 years and my doctor has written letters. For 6 months they are only paying for 4 dollar drugs from Walmart. I’ve missed 90 days of work, had seizures and fainted several times and they still refuse to pay for anything other than 4 dollar drugs. They now want me to wear a internet monitor to monitor my every move so they can decide what meds I need.

2 years ago

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Reply from Oscar

Tina, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.

May. 19th, 2022

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M N Miami, FL

IN MY OPINION, IS A BIG PILE OF FECES. I AM SO FRUSTRATED. THEY DONT WANT TO HELP. CUST SERVICE HORRIBLE, THEY BOUNCE YOU AROUND, AND WANT TO BRUSH YOU OFF. CUST SVC ASK ME FOR A BILLING CODE ? I DONT WORK FOR OSCAR INSU OR THE MEDICAL OFFICE, I AM THE PATIENT, I JUST WANT TO TAKE CARE OF MY HEALTH, NOT WORRY ABOUT BLIING CODE, WHY CAN THE SYSTEM BE SIMPLE...

2 years ago

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Reply from Oscar

M N, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.

May. 19th, 2022

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Danielle M New York, NY

This company is terrible. When I checked to see if my doctors took them, their website said they did. But when I went to use my insurance, half my doctors don't actually take this insurance. What's worse is apparently my pharmacy doesn't even take Oscar insurance because they apparently now have a contract with CVS as their preferred pharmacy, so other pharmacies can't take them. I've never heard of such bs. If I could switch now I would. I am actually considering cancelling for the remainder of the year because I don't know what I'm paying for at this point.

2 years ago

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Reply from Oscar

Danielle, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.

May. 11th, 2022

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Lisa Sette Phoenix, AZ

In my 64 years I have never not been covered for a routine mammogram with any of my insurance policies over the decades. Do they not understand the value of preventative care for women? I had to pay out of pocket, and was told Oscar was not accepted for mammograms in Arizona at the facility I have used in the past. Continuity for this screening is important, too. Oscar seems not to be concerned with that, either. This is my first ever review. I would rate zero stars if it were an option.

2 years ago

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Reply from Oscar

Lisa, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.

May. 4th, 2022

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Jérémy Rea

Cheaper than the other insurance but very few Dr in network and almost no chiropractor. A doctor even told me that he was trying to get approved for 6 month and still nothing from Oscar. Be very careful with surprise bill as well, if you go to the hospital and you see a Dr in network, he should works with other Dr or nurse not in Oscar network (and they are a lot). So they will send you a full price bill.

2 years ago

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Reply from Oscar

Jérémy, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message.

Apr. 18th, 2022

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Emily Hamer-West Delray Beach, FL

It was so terrible I canceled the insurance. When I signed up the plan was supposed to pay for my primary care doctor with no copay and I checked my medications to see that they were covered. The reality? I now have a $90 doctor bill, they didn’t cover the primary visit and also they refused to pay for prescriptions. Basically they’re collecting my premiums and paying out zero. I’m an old lady, and have dealt with many insurance companies. Oscar is definitely the worst ever.

2 years ago

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Reply from Oscar

Hi Emily - We apologize for this experience and have shared this feedback internally.

Mar. 14th, 2022

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Lila B. North Hollywood, CA

I'd recommend any other health insurance over Oscar - the headaches they cause will leave you medicated for life. I got bloodwork done in December of 2020 through Quest which is in network and was told and I have on record from Oscar that this bloodwork would be only a $20 copay. Quest has been billing me random amounts ranging from $100 to $167 for the last 17 months now and each time I reach out to Oscar, they lie to me and say they are taking care of it. SEVENTEEN MONTHS! I got another bill today so I'll write a bad review every time I catch them in a lie.

2 years ago Edited May 31, 2022

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Reply from Oscar

Lila, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.

Mar. 8th, 2022

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Hongtao Chen Edmond, OK

Not suggest Oscar for insurance. I have couple doctor visits first for cough and second for annually physical check up. And both denied by insurance. The reason for denied because my health provider submit with a code but Oscar don't accept and i talk to my provider said that's the way they submit all claims for all other insurance company and only Oscar being picky.. Highly not recommend

2 years ago

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Reply from Oscar

Hongtao, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.

Feb. 28th, 2022

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Jennifer Walton Erie, CO

Oscar is the same or worse than any other health insurance company. They are completely non-responsive in the app, and installed a series of uninformed, discriminatory roadblocks in the approval process for basic supplies, causing a crisis for access to what I need. Pre-authorizations are a joke - they have no plan to actually authorize anything I need. Their "stellar" reputation will rapidly be overshadowed by their mess of a system, uninformed pharmacy reps, and inability to help patients get the care and supplies they need. I'd give zero stars if possible.

2 years ago

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Reply from Oscar

We are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.

Feb. 15th, 2022

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Lawrence Robins New York, NY

Do not get Oscar insurance. They take way too long to pay the claims. It doesn't matter how large the claim is. I've had to call 5 times to have them pay a claim for less than a $100. Also I had an ongoing dispute with them with them that every single customer service rep agreed with me and escalated it but with no positive results.. They just yes you to death.

2 years ago

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Reply from Oscar

We are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.

Feb. 15th, 2022

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Patricia Tucson, AZ

I live in Tucson AZ and I spend hours looking for Oscar network providers. Almost no places accept or have heard of this insurance. They also did not update their website, so the few providers that they have do not accept new patients when you call them even though in the web don't indicate the status. The only ones accepting new patients are resident students who and since they do rotations, you can't make appointments with them either within three weeks. I do not recommend this lame insurance. It's very frustrating.

2 years ago

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Reply from Oscar

We are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.

Dec. 3rd, 2021

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Joe joe Delray Beach, FL

I was trying to sign up for a new policy over the weekend. I created an account, go to log in. I was told the new password was wrong. tried changing it 6 times still can't log in. I spent 30 minutes on the phone trying to get help singing in, 5 times being put on hold. The 6th time I had a customer service tell me we can't help with the password. She attempted to give me anthor phone number to call. i hung up 45 minutes later. My experience with osacr sucked.

2 years ago

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Reply from Oscar

Joe, we are sorry to hear that you are frustrated and our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.

Nov. 9th, 2021

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lcook Placentia, CA

Oscar’s policy lead me to believe they cover more than they do. I’ve had such a hard time finding decent practitioners within Oscar, I now am stuck paying my monthly premium plus out of pocket for acupuncture, TMJ treatment, & go to Planned Parenthood for all reproductive health care. I had an urgent medical need last year & dealing with Oscar was useless, traumatizing, & expensive.

2 years ago

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Reply from Oscar

Hi lcook, we are sorry to hear that you are frustrated. Our team would like to learn more about what may have occurred. Please check your inbox for a followup message so that we may look into this for you.

Oct. 20th, 2021

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Jeff Fisher Dripping Springs, TX

Got the insurance because it cover a specific doctor. Prescriptions was just a bonus. Went to get 2 of my diabetes meds filed. One was 500 bucks with a coupon and the other 300 bucks with a coupon. Paying 748.00 a mouth for premiums. This is a prim example of the insurance company's not caring about there customers and only interested in the bottom line.

2 years ago

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Reply from Oscar

Hi there, we're sorry to hear about your recent experience with us. Please check your inbox for a message from our team.

Sep. 21st, 2021

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Sheree Burns Scottsdale, AZ

Overall I am very pleased with Oscar. They have helped with my insurance needs over the past 3 years. Like all private insurance in AZ they are very expensive!

2 years ago

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Reply from Oscar

Hi Sheree, thank you for your kind words and for sharing your feedback with us. We understand that keeping costs low is important to our members. Our plan design team is always looking for ways to bring reduced health care services to you. We'll make sure our team gets this feedback.

Aug. 24th, 2021

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Krista Langehennig Austin, TX

Oscar customer support is pretty good. The rest sucks, I was prescribed the highest dosage of a medication by the Oscar urgent care NP and had an extreme adverse reaction due to her negligence in prescribing the highest dosage. They also “reprocessed” claims for 9 appointments and adjusted the amount I owed for all of them after I had already paid the amount that was processed initially. What a mess. Just take your money elsewhere.

2 years ago

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Reply from Oscar

Hi Krista, thank you for bringing this to our attention. Please check your DMs for a message from one of our team members.

Sep. 6th, 2021

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Suzyq Maietta Lake Hiawatha, NJ

They’re very helpful , professional, courteous, friendly and attentive. I appreciate all the great services and advice they provide!

2 years ago

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Reply from Oscar

Thank you for this feedback, Suzy!

Aug. 24th, 2021

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Lynn Miller Pacific Palisades, CA

Good except that Oscar doesn't pay for immediate test results when you have a vaginal infection. Making a patient wait 3 days for a diagnosis is ridiculous in this day and age.

2 years ago

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Reply from Oscar

Hi Lynn, thank you for your feedback. Please check your DMs for a message from one of our team members.

Sep. 6th, 2021

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Joan Miller The Villages, FL

Just switched to Oscar to save money this year. My current doc is listed as primary care physician but they denied my claim as out of network. I have gotten an incredible run around about the office address of my doc. Practice has two side by side building and they do not recognize the primary address. My doctors office confirms that they take Oscar but I can no longer go to my primary care physician without worrying about racking up out of network bills. I have never had issues with getting the most basic routine care until Oscar.

2 years ago

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Reply from Oscar

Hi Joan, thank you for your feedback. We'll have a team member follow up with you over DM so that we may learn more about your experience.

Jun. 29th, 2021

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Rocky Young ,

Do not be fooled by this company. LOOK at their reviews!! Horrible horrible insurance I’m now paying self pay to see a doctor because OSCAR care is communicating with me with just questions no answers. They just keep shuffling. If I have to explain to some online person my health issues AGAIN only to be asked again and again. I made a major mistake choosing this insurance and now I’m deeply regretting it. Sincerely and honestly Christine Young

3 years ago

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Reply from Oscar

Hi Christine, we are sorry to hear about this experience! We would like to learn more to get you the answers you need. Please keep an eye on your inbox for a message from our team.

Mar. 30th, 2021

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Nina Los Angeles, CA

Horrible!!! They kept changing my monthly payments refused to pay blood test than 1 day told me I had 400 credit on my account and dont have to pay my monthly payment only to find out now year later they accused me of nonpayment - never notified me and now I cant get my tax form. They are bunch of unprofessional smucks, their online account saya Ipaid 1 month and another page says unsettled for same month???? How in the hell??? Unreal

3 years ago

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Reply from Oscar

Hi Nina, thank you for bringing this to our attention. Our team would like to learn more about your experience to see what may have occurred. Please check your inbox as one of our team members has followed up to learn more.

Mar. 16th, 2021

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Brad Copithorne Swannanoa, NC

I signed up for Oscar in North Carolina, but have had a horrendous experience. I use Bofa's billpay system to pay my monthly premium. They credited my account for the first payment but cashed the checks for the next two but did not credit my account. They demanded that I act as middleman to resolve their back office mistake and when I could not get this done by their deadline, they cancelled my insurance and blamed me for the problem. Do not use this company under any circumstances. They are trying to expand before they get their back office systems ready for prime time.

3 years ago

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Reply from Oscar

Thank you for bringing this to our attention, Brad. We apologize for this experience. Please know that one of our team members has sent you a private message to learn more.

Mar. 16th, 2021

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LM Red Bank, NJ

A prescription that we take daily (generic) was raised from a Tier 1 ($25 copay) to a Tier 3 without explanation or notice. Imagine our surprise when the pharmacy asked for $150 instead of $25. Oscar has no explanation for this change. There is no cheaper substitute since the drug is already a generic. We checked the cost on this drug before we signed up for the plan in October. If we had know they would simply switch the tier in January, we would not have signed up for this plan. Bait and switch?

3 years ago

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Reply from Oscar

Hi there, we are sorry to hear about this experience. Please check your inbox for a message from one of our team members who would be happy to provide additional assistance.

Mar. 16th, 2021

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Angie Brooklyn, NY

Stay away from this awful company! Not only are they one of the least accepted insurance companies (none of my doctors accept it) and their plans have exorbitant premiums (even though they tout themselves as being affordable) but their C-level execs are hypocrites as well. Their chief policy & strategy officer is a board member for JUUL Labs, the infamous company responsible for cigarette ads targeting teenagers. How can you trust a HEALTH company with leadership such as that? Read the September 20 NY Times article written about JUUL.

3 years ago Edited September 21, 2021

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Reply from Oscar

Hi Angie, we are sorry to hear this. A team member will follow up with you over direct message so that we may learn more about your experience with Oscar.

Jan. 28th, 2021

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pb Denver, CO

The only real bright sides are that their tech is great and their support is good. They’ve currently rejected 2/2 Covid tests I’ve gotten (which they claim they will pay for, but so far nothing). Rejecting arguably the most essential service in 2020, when you claim to support it in and out of network is an unbelievably frustrating experience, and I’ll be getting off any Oscar insurance ASAP

3 years ago

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Reply from Oscar

Hi there, we appreciate you bringing this to our attention, and apologize for the experience. Please check your inbox as one of our team members has followed up with you to learn more.

Jan. 12th, 2021

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Monika Kruemmling Glenside, PA

They have good marketing and terrible insurance. They don't cover much, and what they do cover, they try to weasel out of covering. We found an urgent care through their website last Spring and went to them. Oscar, many months later bounced the UC's request for payment saying they are out of network. And now we have to deal with a $900 bill for a simple swab test. Don't sign up for this insurance; go find someone with a track record.

3 years ago

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Reply from Oscar

Hi there, we want to apologize for the frustration this experience has caused. Please check your inbox for a new message from one of our team members.

Nov. 24th, 2020

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nmknyc New York, NY

Ive had it for 3 years and I am a healthy woman in my 40's who rarely even uses the policy at all. The first year they increased my policy by OVER 200 per month and then I had to lower my policy benefit in order to remain paying the same price, (pay more get less) Then I just got another notice that if I want to continue to keep the policy that I will have to pay an ADDITIONAL $150 per month, when I called the OBNOXIOUS rep said "well you dont have to keep it" STELLAR support

3 years ago

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Reply from Oscar

Hi there, we want to apologize for your experience. Please know that our team will follow up with you via DM for more information.

Oct. 16th, 2020

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Oscar lack of caring Georgetown, TX

Oscar is the worst insurance If you want to get your blood pressure check or something simple it may be ok. But if you get serious I’ll they are terrible. They don’t have enough doctors. The wait times are ridiculous to see a doctor. And a lot of doctors are Sub par doctors. You have to wait ridiculous times for to get approval. They pay doctors very low prices and most all doctors do not like them for that. Which most likely want give you the care you need.

3 years ago

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Reply from Oscar

Hi there, thank you for writing to us. We take your feedback seriously and would like to follow up with you to learn more. Please find a message from our team in your inbox.

Sep. 14th, 2020

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Thesetroubledtimesofcourse Fullerton, CA

If I could give zero stars I would, This company was co-founded by Joshua K, Jared K's brother. Jared Kushner is related by marriage to Trump. This is a connection between two very corrupt families and it shows in this health plan. This company has LIED to me multiple times. They boast about their technology but Sears and JC Penney have better websites than this company! You MUST not choose this health plan. Starve them out of business.

3 years ago

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Reply from Oscar

Hi there, we apologize for any frustration you have experienced. If you have any remaining questions or outstanding issues, our team would be happy to help. Just send us a direct message with your Oscar ID number to get started.

Aug. 7th, 2020

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W. Brooklyn, NY

I love their concierge staff and the staff at their Jay Street medical center in Brooklyn. I am very unhappy with their high rates and high deductibles at the same time. For that reason I will look for more affordable health insurance come this fall.

3 years ago

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Reply from Oscar

Thank you for sharing your feedback with us. We understand that keeping costs low is important to our members. Our plan design team is always looking for ways to bring reduced health care services to you.

If you have any remaining questions, our team would be happy to help. Just send us a direct message with your Oscar ID number and any questions you have to get started.

Jun. 22nd, 2020

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Roy Avila Leander, TX

Questions about charges from doctors take to long to get taken care of, if they do get taken care of. I paid some doctor bills I think I shouldn’t have because my out of pocket was met.

4 years ago

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Reply from Oscar

Hi Roy, we apologize for the frustration this experience has caused. Our team has followed up with you over direct message so that we may learn more. Please check your inbox for a message from us.

May. 22nd, 2020

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JP West Hollywood, CA

I don’t like how my costs skyrocket and my benefits shrunk to basically nothing unless I spend $7500 out of pocket. So it’s basically not helpful and only catastrophic insurance, not HEALTH insurance. Not thrilled at all.

4 years ago

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Reply from Oscar

Hi JP, thank you for sharing your feedback with us. We understand that keeping costs low is important to our members. Our plan design team is always looking for ways to bring reduced health care services to you. Please let us know if there is anything we can do to further assist.

May. 22nd, 2020

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Daniel Rasmussen Irvine, CA

I have appreciated the access to doctors online, the incentive to meet step goals, and having the app on my smart phone.

4 years ago

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Reply from Oscar

Thank you for your kind words, Daniel! We're happy to have you as part of our Oscar family.

May. 22nd, 2020

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Keith McCormish Columbus, OH

Oscar health makes it easy to connect with a primary care provider. They offer really great healthcare through the app, too!

4 years ago

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Reply from Oscar

Glad to have you as part of our Oscar family, Keith!

May. 22nd, 2020

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Chad Miller Smyrna, GA

Horrible. I've been fighting to get them to cover my monthly prescription all year now. They apparently have a maximum number of pills per 75 days that they will cover (something not made apparent to me until now) so they're only willing to allow the pharmacist to fill ONE HALF of my prescription this month (I can't even pay the difference). When I pointed out that this information was never provided to me that stated that I bought this over the government market place so it's my own fault. Just another poor health insurance company. What else is new.

4 years ago

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Reply from Oscar

Hi Chad, we want to apologize for the frustration this experience has caused. We want to learn more, so our team has followed up with you over direct message. Please check your inbox for a message from us so that we may assist you further.

Apr. 28th, 2020

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howard smith Van Nuys, CA

Oscar healthcare is terrible. I need a speech therapist for my child but there is only 1 therapist in-network in all of the San Francisco valley, and I was wait listed. I've been trying to get Oscar to accept an out of network therapist for 2 months, but all they do is ask for more paperwork in the hopes I give up. What's the point of health insurance if you can't use it?!?!

4 years ago

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Reply from Oscar

Hi Howard, we are sorry for the frustration this experience has caused. We have provided additional information over direct messages so please be on the look out for a new message from our team.

Mar. 11th, 2020

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Rab Moo Brooklyn, NY

This is without a doubt the WORST insurance EVER. If you are considering this company, consider this first. I chose this provider because my doctor was listed as a member doctor on this network...wrong . His office informed me that while they had signed up with Oscar they could not book an appointment using Oscar insurance. I tried to book a specialist using Oscar. Same issue. I called Oscar and the customer service Rep said she would contact the Doctors I had spoken with and call me back. 3 weeks later I am still waiting. I sent Oscar an email. I received a reply 2weeks later saying.

4 years ago

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Reply from Oscar

Hello, we are sorry to hear this and have reached out for more information. When you can, please check your new direct message from our team.

Feb. 25th, 2020

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Max Delaware, OH

The only way to view claims and deductible for my child is to call them. The information is not provided online....yuck! So far, I am not impressed at all. I have already paid the first premium so I will keep for the year, but I will not be keeping it next year.

4 years ago

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Anne Springfield, NJ

I have Oscar this year because it was the least expensive health insurance on Marketplace. I have paid thousands in premiums and they have not covered anything. Now, they are claiming that my Appendectomy was not medically necessary and they are refusing to pay my hospital bill. The only reason I have health insurance is to cover medical emergencies. I have been severely ripped off by this company and plan to tell everyone that I know.

4 years ago

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B Los Angeles, CA

I was not a customer. I was a victim of a scam. after paying $1,000s in premiums I went in for an annual physical. The doctor coded it as an office visit and tried charging me $200 (it should have been 100% covered). Oscar colluded with the doctor and refused to work with me to correct the billing error. They claimed the doctor's office was correct without justification and ignored the evidence I provided showing I only received preventative care. This is not a healthcare company, it is organized crime. Do not give this illegitimate organization your money.

4 years ago

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LK Brooklyn, NY

I am so pleased with ocar insurance. The office is accessible, the online portal and dr's on call are responsive and eager to help.

4 years ago

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Olga Legostayeva Burbank, CA

It was easy to pick the doctor through Oscar app and schedule the appointment. Verdugo Hospital Orthopedic team is great!

4 years ago

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Joel Spring Hill, TN

Their network of doctors and hospitals is very limited. There is a good chance you could be driving 30+ miles to visit a doctor. The information on their website is not correct. The list doctors as in network when they actually aren't, and they don't list all the doctors that are in network.

4 years ago

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ezequiel Los Angeles, CA

I love Oscar Insurance is really affordable and it has cover all the doctors visits. I have no complains about this insurance.

4 years ago

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M Chagrin Falls, OH

I purchased Oscar insurance because I wanted insurance for the Cleveland Clinic. It is expensive. There seems to be some confusion about co-pays. Enrollment was trying but I was persistent and got it done.

4 years ago

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Merkin San Antonio, TX

So far, so good. We have used your customer service several times and your in-network doctors. Everything has been fine so far.

4 years ago