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Molina Healthcare

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117 User Reviews

4.5

Overall Score

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LAST UPDATED: July 8th, 2022

Molina Healthcare stands out among health insurance companies because of its focus. From the beginning Molina Healthcare has been a dedicated healthcare provider for underserved populations, low-income families, and those receiving government assistance. Its goal is to provide quality, affordable care to its patients.

Molina has grown from serving communities in California to serving communities in 14 states and Puerto Rico.

While Molina Healthcare has a great mission, it hasn't received many positive reviews on BestCompany.com. As you consider buying a Molina Healthcare plan, keep reviewer concerns in mind.

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Molina Healthcare was founded in 1980 by Dr. C. David Molina. He wanted to create a place where underserved individuals and families could receive affordable, quality health care services instead of going to the emergency room for general health care services.

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The Good

  • Health Plans
  • Dedicated Service
  • Additional Support

Health Plans

Molina Healthcare offers several kinds of health insurance plans, including Marketplace plans, Medicare, Medicaid services, and integrated plans for those who are eligible.

One unique feature of Molina Healthcare's Medicaid health plans is their flexibility. If your Medicaid eligibility changes, Molina Healthcare's plans make the transition from Medicaid to Affordable Care Act plans easier.

As you transition from being Medicaid members to buying plans from the Health Insurance Marketplace, these Medicaid plans help with the change. They allow you to keep your regular health care providers and medical clinics while keeping medical expenses low.

Molina Healthcare's primary Medicare health plan is a Medicare Advantage plan. Molina Healthcare also offers dual plans or integrated Medicaid and Medicare plans. These plans help meet specific needs of some Molina Healthcare members.

The cost and benefits of its health care plans varies depending on the plan selected. Some plans may require prior authorization or referrals for some medical services, like specialist visits.

For more detailed information about coverage and cost (premiums, deductible, copays, and out-of-pocket limit), interested people should contact Molina Healthcare directly.

Dedicated Service

Molina Healthcare employees are dedicated to providing friendly and quality service. The Molina Healthcare website offers helpful enrollment and member information in seven languages.

The company’s website is very informative with FAQ sections, more information on health plan offerings, and links to useful resources.

Each physician in Molina Healthcare’s network is committed to treating their patients like family and providing quality care.

Additional Support

Molina Healthcare has a Broker Support Unit that assists people as they enroll in health insurance. The company also offers a member portal called My Molina where members can set-up payments, print or request ID cards, and change their doctor.

It is easy to reach Molina Healthcare offices via phone calls. The website provides a list of phone numbers specific to the regional offices. Some of these phone numbers are toll free.

Molina Healthcare operates independent health clinics in several of the states it operates in. At a health clinic, a patient can receive general health care services, including maternal care, shots, and primary care. Molina Healthcare clinics also have bilingual healthcare providers that can provide assistance to English language learners.

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The Bad

  • Negative Customer Reviews
  • Limited Availability

Negative Customer Reviews

Unfortunately, Molina Healthcare has recieved mostly negative reivews on BestCompany.com. Although Molina Healthcare has fewer reviews than other health insurers listed on BestCompany.com and negative reviews are common for the industry, Molina's negative reviews are concerning.

Reviewers mention difficulty with finding in-network providers, billing, and getting services covered.

Limited Availability

Molina Healthcare is available in California, Florida, Idaho, Illinois, Michigan, Mississippi, New Mexico, New York, Ohio, Puerto Rico, South Carolina, Texas, Utah, Washington, and Wisconsin. If you do not live in these states, Molina Healthcare may not be an option for you. Available plans may also vary state to state.

Molina Healthcare is dedicated to serving people who qualify for Medicaid and Medicare, people who are uninsured, and those who may not speak English. If you are not interested in a Marketplace plan or do not qualify for government assistance, Molina Healthcare may not be available to you.

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The Bottom Line

Molina Healthcare is different from other health insurers because of its dedication to providing quality services and creating comfortable environments for its customers. It also provides health care information on the company's website in seven languages. Molina also operates health clinics with bilingual staff, doctors, and primary care physicians that provide accessible health care to patients.

Molina Healthcare focuses on offering Medicaid and Medicare Advantage insurance plans. It stands out for offering plans specifically for people transitioning between Medicaid and Marketplace health plans.

Although Molina has good offerings, its negative reviews on BestCompany.com are concerning. Keep these reviews in mind as you learn more about what Molina Healthcare offers in your area.

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Call our recommended rep over at Molina Healthcare below.

1-(844) 265-4936

Star Rating

1.4

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117 Reviews

Review Breakdown

5 grade

5%

4 grade

4%

3 grade

3%

2 grade

3%

1 grade

85%

Sentiment Criteria

Value

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Quality

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Service

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Julie Pita Canton, MI

If I could give zero stars I would. They have the WORST customer service ever!!!!! The call quality is horrible and you can constatntly hear roosters crowing in the background - I asked and yes, there are chickens!!!! They constantly hang up or loose connection. Every time calling is a minimum of 1 hour - providing the same info over and over again and never getting assistance. I can hardly wait to drop them!!!!

1 month ago

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Skeeter Nelson Sidney, OH

I am in Ohio and I am very happy with Molina especially their medicare support. They provide a debit card that covers $500 for glasses, $3000 for dental care, $300 OTC a quarter as well as $170 for transportation to medical appointments. Molina also provides hearing aids and batteries. I have no idea why people are criticizing this company. It is a very good choice. I know this to be true as I have this. I have not been paid to provide this review.

7 months ago

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Joanne Igyarto San Bernardino, CA

This is the worst health insurance and member services! They assigned a doctor to me that is two hours away. I did not find out until I finally got through to someone at that facility that was the case. When I contacted Molina to advise them of their "mistake" I am advised that a change in doctor won't take effect until the first of June. I am out of medications now! When I "expressed" my dissatisfaction with their incompetency, I was hung up on. Now I have to pay out of pocket to see a doctor outside of their plan in order to get medication refills. I am so irate at this poor service!

2 months ago

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Connor McCue Mountlake Terrace, WA

I pay for health care. I get neither care or health. My heart scan was 700 without insurance or 1000 with Molina with no option to pay cash because Molina wants their profit. I was on the phone with them for 8 hours over 3 days. I would sue if I had the money. If I paid for a pizza and it never showed up or cost more than they said it did, I would dispute the charge and get my money back. Unfortunately I cannot do this with Molina because they are a multi million dollar company and have better lawyers than I do. This company is a complete scam and I pray to the Lord that they will have to give all of the money back to everyone they stole it from by saying they were here to help and in reality just looted the pockets of the people that went to them for help.

3 months ago

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Anna Miller Vancouver, WA

I actually have had a great experience with Molina. I have the cascade gold plan, and they quickly approved my disc replacement surgery. They covered the entire cost of the surgery. I pay my premium monthly on their website with no issues. I am nervous going forward with them because of all the negative reviews but for now, I'm very happy!

8 months ago

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Orlando Mesquite, TX

I'm surprised to see negative reviews. It's one of the best insurance's out there. They are renovating my entire bathroom to make it handicap accessible. Their also paying for my walker.my bathroom renovation and walker was 0 cost( Free) not to mention their is never a copay at DR visits,it's free(and I go to a specialist) my medications are always free. Not to mention their customer service is outstanding,your talking to a reviewer. I'm so happy with Molina.don't let the Negative reviews ( change your mind) it's A very good insurance. about the lady who came to my house Stacey T to update, she was so nice and very good at customer service ( my mom , sister and I was very happy )***** I give them 5 star Ratings.

3 years ago

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Mike Crain Woodlawn, IL

I was switched to this automatically because Illinois is doing a Medicare and Medicaid alignment program that allegedly makes my healthcare easier. Turns out nowhere in this part of the state accepts any MMAI program despite all their websites show practically every doctor as in their network. I haven't been to mist doctors I need to go to for months thanks to all this.

3 months ago

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Kathy Schnell Coeur d'Alene, ID

If I could give it a 1/2 star I would. I had a Melanoma on my neck that needed urgent attention from a Dermatologist. There is only ONE in the entire North Idaho that will take this insurance. After I told the receptionist that I needed a biopsy ASAP per my doctor. She said great! We should be able to get you in by the 15th of September. It was March 11th that I called. The other dermatologist offices told me that it was too bad I didn't have Medicare or Medicaid because then I could get in. I told them I have both through Molina and they told me that was too bad. I then said I would pay out of pocket just to get it done to which I was told, sorry but because you have Medicare and Medicaid, we are not able to take cash from you. I then called my case manager and did not hear back except for her to tell me that she had passed my case on to someone else. Neither one of them called me back until March 29th after I sent an email stating that I wanted out of their insurance and wanted to go back to what I had before. The first year was okay but this year (2022) changed so much. The difference was like night and day. I do NOT recommend this insurance. You also cannot get through the 800 number to get help. I literally was on the phone for 2 hours and 23 minutes before I got someone to answer. The other times were over an hour and a half before I just hung up. Good luck with this insurance. I hope you have better luck than I did.

4 months ago

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Stephanie Suffolk, VA

Horrendous customer service. Would leave zero stars if possible. My son has Molina coverage through a Medicaid waiver in VA so we technically do not pay for this coverage as we do with our primary insurance. Appeals for increased hours after receiving reductions in personal care attendant hours went completely ignored despite meeting the submission timelines. No acknowledgment at all from Molina of even receiving my appeal letters despite delivery confirmation from the postal service. We were completely blown off. Our care coordinator from Molina is extremely hard to connect with and has not responded to questions I have emailed her. And the icing on the cake was when our son’s service facilitator/non-Molina case manager attempted to contact them to discuss our reduction in personal care attendant hours they essentially accused us of committing fraud (but provided no proof) by claiming that we submitted to be reimbursed for care hours when our son “should have been in school”. They don’t realize that: 1) our son does not attend school full time, and 2) our son does get sick and stay home from school periodically. Without providing us specific proof or these dates in question, we have no idea what they are talking about - and if it was an issue why would they not reach out to us to question us? Cannot wait for open enrollment period to switch from Molina. Would not recommend them to anyone under any circumstances.

5 months ago

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BN Nordland, WA

Nightmare to work with them. As a provider, they botched my contracting process, leaving me with over 15 unpaid patient visits because my biller could not get in touch with a real person to verify my credentialing. They claimed they would retroactively cover those visits, and did not, leaving me out thousands of dollars. For some reason the credentialing that was begun in November '21 will not be complete until May '22. The most incompetent people in the world work here. This is the reason why providers do not accept their coverage. They pay next to nothing, deny services constantly, and lie to you on the phone (when you actually get through to a real human). Stay far away. I regret accepting their coverage, and would give them 0 stars if I could. If you are a provider, consider asking your patients to switch to a different Medicaid group. They're all a dream compared to Molina.

5 months ago

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SB McComb, MS

Found myself without insurance after 40 years of coverage by my husband's employer. Covid ended that quickly and without warning. I was scrambling. Also, husband forced into early retirement. He had hoped to work a few more years. Jobs around our rural area pretty scare. So far, Molina has paid their contracted portion without any problem. I am giving 4 stars because I have a large claim in appeals. Molina says it didn't get PA, but doctor and hospital say they have the PA and they are in the process of appealing. Hopefully it will work out. I think it will. Anyway, here I have plenty of doctors in network. Haven't used prescription benefit because (thankfully) my rx's are generic. Hope this helps those who are looking for insurance.

1 year ago

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CB ,

I have a rare disease so I am one of those people that use their health coverage continuously. I have a lengthy and complex medical history. However, in the past years, in South Texas- Laredo - it has worked pretty decently. They do require PAs for a lot of stuff, but for the most part if you have the records and follow the steps it covers it. I have had some trouble getting 1 or 2 medicines approved, one of which was brand name and there was a generic available. However, I went through the complaint process and eventually got it approved. Usually PAs get approved for a whole year and that is pretty useful. Once I reach my out of pocket they pick up everything. They cover all my medicines and one out of the formulary - for the PA my doctors had to submit letters, chart, etc. to get it approved. I need specialty meds and they take care of them as long as a PA is submitted. I have had multiple ER and Urgent Care stints and I also have had hospital admissions and my coverage has been overall great. Their customer service is also pretty good. The customer service reps are helpful. They will call you back if they said they would... I am only giving them 4 stars because they do require a lot of PAs, but overall for the coverage I need it has been good.

1 year ago

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Eddie Rios Ogden, UT

Molina Healthcare was a perfect example of what private insurance coverage should be. They were economical and yet they provided full services and full coverage. I was grateful for their coverage and professional handling of my healthcare coverage. Most organization are cumbersome, Molina was the opposite. A great example of service and caring.

2 years ago

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Brian Auburn, WA

I’m shocked at all the negative reviews. My experience has been incredibly smooth and painless with Molina. I’ve had no problems getting services that I need, easy to get referrals and medications are always approved with VERY low to zero costs. Compared to Cigna that I had before, Molina is pretty awesome. Many services are approved no questions asked. Customer service has always been pretty good to me, no long holds over the phone.

2 years ago

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Glenda Vermilion, OH

I was diagnosed with brain aneurysm. Currently unable to find doctor or hospital to do the procedure to fix this. Doctors and hospitals in my area where the needed surgery is performed will not accept Molina Marketplace health insurance. It has been 10 days since diagnosed. Still searching !

3 months ago

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Siobhan Fitzgerald Seattle, WA

If I could give zero stars, I would. I paid for one month of medical coverage with Molina. It's been almost 3 weeks and no insurance card. Not without my efforts. I've been trying to call. Somehow it never works. If I get through, the call ends, or they pass me along to someone else and then I'm eventually hung up on. I still don't have a member ID number and therefore cannot use my insurance. Which I paid for and signed up for. Glad I'll never need to use them again. Hoping I can still somehow get through to someone and get help finding my information.

4 months ago

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Evan Devine Cleveland, OH

If I could rate -5 stars I would. Constantly charged more than I was told, 3x what I expected just to see my primary care doctor. Constantly had problems getting my insulin, still to this day have problems getting meds. They don't fill the right amount, everything gets prior auth'd even if you've been on the medication for years. I went through benzo withdrawal because of this garbage company.

5 months ago

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Wing So Vista, CA

This is the worst health insurance company I have come across. They can't even process the most basic claims. I and the provider had to file grievances for the most basic and routine preventive services and screening. I can't imagine they would pay the claims if I have a medical issue. Luckily I was still in the open enrollment period so I immediately switched to another health plan which was slightly more expensive. Molina is the cheapest insurance on the marketplace but the savings are not worth the stress of filing grievances for every claim and the worries that claims would not be paid if I have a medical issue. Despite paying more than $1,000 every month, I felt uninsured with Molina.

6 months ago

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Flavio Albuquerque, NM

I Had Molina Heathcare. Since Year 1995 it Was Great. And I Had To Switch To Bluecross Blueshield. Because Molina Heathcare. Is Discontinuing Tomorrow. January 1, 2019. Thanks To Molina. That Paid My Prescription. And My Doctor Appointments.

3 years ago

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Nicole Marie New York, NY

Ever since Molina bought out Affinity Health Plan it has been a horrible experience. They are denying everything and sending me bills from 2021. Avoid them at all costs. The most stressful insurance company ever! I miss the old Affinity Health NYC.

5 months ago

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Coco Miami, FL

Avoid them at all costs! Their website shows a bunch of providers which don't actually accept the insurance. I think this is a scam so that they can be part of the Government Marketplace. It works fine as long as you don't get sick. I recently had to go to an urgent care facility which they list on their website as in-network and now they claim that the facility is not and declined payment. SCAMMERS

8 months ago

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Marie Stirk Providence, UT

Easily the worst experience I have ever had with health insurance, and I once had to negotiate with three different health insurance companies at once for a relative who had a stroke in a foreign country. Issue 1) This is partly on me, but what I thought I signed up for and what I actually signed up for were two different things. Namely, the long list of things they said they covered only kicks in AFTER the entire deductible is paid. As in, I have to spend $6,000 before Molina contributes a single cent. I thought I signed up for a bronze plan, but this is basically a catastrophic package. I found this out after a long phone call with their support, where the person on the other end finally told me this. I told her I was literally sitting in front of my plan paperwork, which said things would be covered. She directed me to a single sentence on a single paragraph that was buried and I somehow missed, even though I thought I had read the entire document before signing up. Lesson learned, I guess. But I have zero trust in this company now. Issue 2) Their website is so, so broken. I had to spend three hours on the phone when I first started with Molina just to get my login to work. When I wanted to change my doctor from the default doctor they apparently randomly assigned as my primary care doctor, I couldn't do so. I had to call them to get that changed. Issue 3) I moved to a new house. I have tried to change my address countless times, and the entire Make Changes button is just nonfunctional. I have called Molina once a month for the past five months trying to get them to change my address. Every time, they promise me that it will be updated. It still hasn't. They are still mailing things to my old address. Fortunately I set up mail forwarding with the post office before I moved, or I would not receive anything from them, but that solution only lasts about a year. (Which won't be a problem, because I am dropping Molina.) Issue 4) It's 2021. How does this company not offer paperless billing. That would certainly help with the address issue listed above. I genuinely would have preferred to not have health insurance at all. I would have paid just as much and not wasted nearly as much time.

10 months ago

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Steven Baker Sammamish, WA

Molina healthcare is somewhere on the spectrum of criminal enterprise and the world's worst, most inept and incompetent administration of a public facing scam to defraud customers. Their customer service is non-existent, and they can't track their own auto pay system- as my credit card was charged monthly, but Molina doesn't credit your account for months, then charge "reinstatement fees" for payments they received, but do not credit, for months. I switched to Blue Cross, that has managed my account in a timely and professional manner. DO NOT contract with Molina for health insurance! I can not stress that enough- you will receive NO insurance, and they will destroy your credit and never acknowledge any communications, especially after your account is closed. I have not had Molina insurance coverage since November of 2020, but every time I try to reconcile my account, cancel my account, or ask for help, Molina sends another round of bills and keeps adding to a monthly total for an account that doesn't exist.

11 months ago

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Mike C. ,

The best thing to say about their marketplace plans is that they are the least expensive options. However, that is largely because they are basically catastrophic health plans that are being sold as comprehensive ones. Deductibles are at maximum allowed levels, at Bronze level and not much better at higher grades, It is extremely difficult to use the coverage due to the small number of doctors and facilities taking the plan, a fact which is hard to determine due to the way the system forces you to search for physicians. Instead of telling you who is in network, you have to ask about each doctor you are interested in and have them tell you one by one, assuming the results are accurate or up to date. As others have noted, they frequently are not. This is difficult to do under the best circumstances and My Molina web interface works so erratically but it is never the best of circumstances. In my experience I found that 60-80% or more of the time every request failed due to "an unexpected error." Not surprisingly the payment system was more reliable, but even there I periodically had problems getting the system to let me pay my bill. The pharmacy benefits are questionable, with frequent gaps where therapeutically non-equivalent drugs were treated as equivalent in order to minimize formulary. I found that I usually got a better price using a free prescription discount card than using my pharmacy benefits. In addition, Molina would try to demand preauthorization for medications that they did not cover, for which they paid not one cent towards. In other words demanding control over whether you got medication you had to pay full price, for which they covered nothing. i can't comment on frequent denials of care because it was so hard to use it and network was so limited, I never was able to get to the point of having them deny care, only trying to control my medications. I have already dumped them for a more expensive plan that at least has a reasonable network.

1 year ago

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Angela Seattle, WA

Terrible. I had Regence and Premera previously. Molina is so much worse than either. Molina requires "physician's approval" or "physician's authorization" (PA) before filling any of the prescriptions I had on an ongoing basis from previous year. Neither Premera or Regence did that. That PA process took time, delaying me getting one prescription in particular so I'm almost out. But now, Molina says I can't get it filled at my regular neighborhood pharmacy, they've deemed it a 'specialty drug' so I have to get it from CVS Specialty. It's going to take a week for this to get set up and delivered, so I'll be without the meds for a week!! Trying to talk to Molina about this, I just get this pushback, "We can't fill that thru your regular pharmacy," like it's a law or a regulation, rather than a stupid rule they set up to save themselves money. They don't care I'll be out of the meds for a week. They just care about their bottom line. (With both Premera and Regence, I had no trouble getting this drug from two different pharmacies, drug stores I chose, not the insurance company!!) I followed the advice of my broker choosing Molina this year. I should've looked at online reviews and talked to my local pharmacy, who told me (after I'd already started attempting to use Molina) that they've seen the hassles their customers using Molina have had. It's only mid Feb but I want out NOW. Molina's given me such run-around for getting this one simple prescription filled. What's going to happen when I have a bigger claim?

3 years ago

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Normm T Rancho Cucamonga, CA

Very terrible customer service the service agent give me a lot of promises went I call back a few days can't get the job done. and ended up I have to file a complaint to the Office of civil right.

4 months ago

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Stephan Krasner Portland, OR

Molina is a complete scam. They charge you for service but deny every claim and intentionally lead you down a path that leaves you with the entire bill. They have no customer service number. They won't even provide you with a general doctor. Every doctor they refer you to is not actually in network.

8 months ago

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Meleah Nunn Ann Arbor, MI

Molina Marketplace is terrible. Their website is not up to date. Their payment summary is not updated either. They terminated my insurance prematurely saying I owed money I didn’t owe. They then sent me a refund for some money I sent except for $113 that they say I owed that I didn’t. I contacted them multiple times before that. Their customer service is terrible. Despite the stressful situation, I’m glad I have a new and better health insurance now.

11 months ago

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Amy Wilson Edmonds, WA

My boyfriend unfortunately has this insurance provider and watching him have to deal with this company has been absolutely painful. At the beginning of June, my boyfriend received notice from Molina that he needed to pay his premium for April or else have his insurance terminated. However, he had paid April and had received an email confirmation receipt from Molina for said payment, as well as verified in his bank statement that the payment had been withdrawn. He didn't receive ANY communication from Molina until June that there was an issue with the payment. He has called Molina FIVE TIMES in an effort to resolve this issue. That has been FIVE TIMES of calling in, waiting on hold for more than an hour on the main line in order to be redirected to the billing department and waiting on hold for them, because there is no direct line for billing. FIVE TIMES of being told his issue would be escalated, only to find out it wasn't; I very much doubt they understand what escalations are OR NOTES for that matter. FIVE TIMES he has had to recount his issue to the rep because they had no clue what he was talking about. Reps would require him to take steps he ALREADY DID with previous reps (ex: asking for proof of payment when this had already been provided to a previous rep). Thank goodness my boyfriend has taken his own detailed notes during this whole ordeal because I'm very doubtful Molina provides its customer service department with a system of call tracking other than good ole'pencil and paper. He's been told he would receive a call back or some kind of communication in '3-5 business days' on several occasions and this NEVER HAPPENS. He was told to email his proof of payment to processing to resolve the issue. He kept having to do this and the reps kept verifying he had the correct email. Then today he insisted on speaking with a supervisor and it turned out the the email that the reps had been saying was the correct email was ACTUALLY A DEFUNCT EMAIL. So now we know that there is not only a garbage customer tracking system, no customer follow up, and no escalation process, but that there is also no communication between the floor and management. In general there is absolutely NO REGARD FOR THE CUSTOMER EXPERIENCE. Unless you yearn to experience a company that is the embodiment of a brain shattering migraine, I suggest passing on Molina for your health insurance needs.

1 year ago

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Monica A Albuquerque, NM

I don't usually don't leave reviews on things like this, but I feel the need to now. I was signed up for a Molina plan through what I thought was the exchange, because the woman said explicitly she is with the marketplace as an ACA agent. I learned of a medical issue that needs monitored ASAP, so I was a little flustered and panicked when I did this. I explained our precarious situation having just moved and being unemployed since the pandemic started, and she put in my info to be the bare minimum to get me a "free" plan covered by a tax credit. I thought it seemed off and I told her so, but she said it was fine. The whole process took like 10 minutes, which I also thought was a bit off. No confirmation email, no forms to e-sign. She didn't leave me her contact information. Gave me a customer service # to call for my member ID, which spoke in spanish for 3 minutes before hanging up. Other numbers listed online routed to that same one that led nowhere. I finally got a human being from some other random number and she said even with my SSN she couldn't find my information. And all the while I was reading these reviews thinking, "holy crap I want nothing to do with this company." So then I call the marketplace number back and was connected to another agent who said NONE of what I explained was correct. She did nothing correctly. So I got signed up to BCBS, and it was actually a legitimate process. Come today, 7/2/21, I noticed a refund from BCBS which usually means they canceled the premium and plan. Called my agent, who escalated it to someone higher up. I got a call from both of them to explain the entire situation, and learned that this other person went into the system with her credentials to JUST NOW send the Molina plan through. After a week. She switched my plan from BCBS back to Molina without my authorization, no contact with me whatsoever, using my SSN. Most likely she is getting commission from Molina to sign people up for "free" plans, while lying about all of their income and household information. She broke several laws during this whole process, so a fraud claim was filed and an investigation opened. Moral of the story, heed the warning of all these horrible reviews. Absolutely appalling. Avoid Molina at all costs.

1 year ago

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Sickandtired La Quinta, CA

Molina seems to go out of their way to prevent care. Creating disputes between provider and patient where there are none, constantly providing incorrect information resulting in prevention of timely treatment. This has been the most miserable two years of my life, and Molina has made every step of recovering my health absolute hell. Tonight in excruciating pain, no urgent care that accepts Molina, and one ER with a four hour wait time. No call back from their 2pm call nurse in the past 12 hours of waiting. Thanks Molina, another night of hell thanks to you, not providing what you claim to do.

1 year ago

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Kim San Jose, CA

When you go on their website, various parts don't work. When you call them you are on hold forever only to be told they will transfer you to the correct department to hold again forever. I could not understand any of the 4 customer representatives that I spoke with. I spent over 2.5 hours on hold with various representatives. One representative hung up on me. Customer service is horrible. I pay $1846 per month for this service. If I had another choice I would not use Molina. They had my doctors on this plan and that is the only reason I use them. I pay over $22,000 per year for this insurance. This is through the health exchange which was suppose to be affordable. It is not.

1 year ago

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Yolanda Arlington, TX

I have tired for over a month to get in touch with someone on the phone, I've started calling at 8:00 am and still get put on hold that's only having to go in circle with there automative system and having to repeat over and over because It's continues to repeat I didn't understand that (very frustrating). I've had to change PCP twice since I pick on out go to make an appointment and they notify me that they are not taking Molina. The PCP book is completely wrong and outdated cause the address are even wrong for the providers. I was able to get in touch with 1 person back in February and that person was not even knowledgeable enough to know what a mammogram was, so had had to do the research to find a facility that took Molina Insurance, I'm doing all the leg work in trying to located, call and confirm if a PCP is accepting Molina, this is something that they should have updated. And Billing is unreal I have my bank statements showing I've made Jan, Feb March, April, and Now May payments but if you go to the website billing it's showing I have a past due balance, trying to get ahold of them for this issue is like pulling teeth.

1 year ago

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Theresa Demaree El Paso, TX

I have never experienced such despicable service in my life. The website does not function nor do any of the customer service numbers. I have paid my premiums. However when I access the website it does not show payment received even though they have my money!!! This is a crime!!! I cannot get a hold of anyone via phone. I have been on hold for over 90 minutes. One and a half hours. Molina Healthcare, Inc. has a market capitalization of US$9.3b, and total annual CEO compensation was reported as US$18m for the year to December 2019. Notably, that's an increase of 18% over the year before. One would think that anyone earning 18 million dollars a year could provide adequate services to their customers!!!!

1 year ago

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Karen Powell Houston, TX

New cardiologist ordered a heart monitor for me on March 31st 2021. His office only uses one made by Medilynx, which is out of network. Dr. Mark C. office staff, in San Antonio Texas, has been telling me for one month now to call Molina and tell them I need it, to make payment plans with Medilynx, and to call medi-lynx and apply for an Indigent program to get the monitor for free. I found out medi-lynx was out of network from a medi-lynx representative that called Molina. The doctor's office staff has never bothered to contact Molina Marketplace to see if the monitor would be approved since it's the only one they use in that office. I have IVCD and I am dizzy, extremely tired, and cannot be on my feet for more than about 15 minutes. I have contacted Molina customer service numerous times and been disconnected. I have asked for a supervisor and the customer service representative put me back on hold like if I had just called in. I finally reached a customer rep last week that was on the phone with me for 1 and 1/2 hours trying to help me find a list of heart monitors approved by Molina Marketplace. She could not find one. I have left bad reviews on the regional office website here in San Antonio. They give a blanket response to everyone with the same wording to email them for expedited service. I have not heard back from them since January so I'm not expecting to hear back from them about any heart monitors from the message I sent them the other day. I also was supposed to get a case manager starting January 1st of this year and I have not heard back from them about getting one. One of their numbers listed online actually reaches Molina in California. That lady was supposed to send a message to Molina in Texas to contact me. How sad is that? I get weaker every day and I'm unable to work. I actually feel like I could die or end up in the hospital without ever getting any help from Molina. This is the end of April. I don't know what to do anymore.

1 year ago

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Moo Hattiesburg, MS

I live in Mississippi and unfortunately for my area Molina for healthcare is all that is offered. I applied for healthcare and dental at the very beginning of April. Here it is April 23rd and I haven't received anything from Molina and and my status still shows initial enrollment. My dental is through another company and I have already received my card and status showing active. I tried calling Molina and it is horrible. Their automated service is a nightmare and can't assist me. I finally was able to be put in queue to speak to a representative. I waited on the phone for 20mins and it just hung up on me. I can not get in contact with anyone to check on my health insurance.

1 year ago

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Glo Perez Wylie, TX

I have been at this all morning trying to find a Doctor for my 96 year old mother I called them to e-mail me a list of Doctors because her doctor of many years no longer takes Molina its like i have circled all this list and called and called NoOnE wants anything to do with Molina! The List is Bogus Numbers ,Or the number isn't correct and i got chewed out from a dr office for calling i told them its not my fault i said you need to call molina and get off this list! Then she did give me advice and said just look at the name and then Google the Dr to get correct number and information,This is ridiculous I'm capable of doing this but what about the elderly like my Mom? Shame if they are going out of business but please update your list !!! The Founder needs to stand up for his Company or do a review himself of the list that is given to us and see how many dr's he get's that take Molina... My Mother is at her witts end and doesn't have a dr at this age! She has tried to stay with Molina but she is asking me to check out other insurances because of this ridiculous list!

1 year ago

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Janeen Heller Watertown, WI

I had a change in my husband's income in February. I had to try and fix it for and entire month and got hung yup on 4 times before I finally talked to someone who spent some time with me and stayed on the line with me. Then when he finally did get into a three way they gave me a bunch of bologna about how the billing was supposed to be which was incorrect. They KNOW VERY WELL. I don't have the money or time to fight it as I've seen from the reviews they do it all the time. Guess what? It's a hard NO next year Molina. and I plan to tell as many people as possible to stay away from you like the 10 plaques of Egypt and you are no better than scammers from India with business degrees. Congrats! Karma will get you in the long run as you STEAL from people who can't afford it and can't prove it...If only I could leave negatives on these numbers.

1 year ago

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crg323 Fort Lauderdale, FL

Molina Healthcare has nothing to offer except bad customer service. Trying to contact them through their website is a waste of time, and you will be put on hold for 30 minutes or more if you call the customer service number. My husband and I received our Molina health cards in the mail with the correct plan details for 2021. Then I saw on their website that my husband's plan was not active but mine was. Of course, this made no sense because my husband is the primary subscriber. After numerous attempts to contact Molina about the discrepancy, we confirmed with Healthcare.gov that our my plan was indeed active for 2021. Only to be told at the doctor's office that our plan was cancelled. Well, that was the end of that! Even if this was a simple technical error, I should not have to struggle to get basic information from a healthcare company. We were insured by Molina for 2020 and never used the plan. Now that we want to use the insurance Molina Healthcare is missing in action. This company needs to be investigated.

1 year ago

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Brittany Nelson Green Bay, WI

There is a reason this company has such low reviews. I signed up in December and made my initial payment on December 11th. The money came out of my account that day but when I look at my account on their website it shows the payment was divided into two. There is a random $23 of my payment “pending” because of this when I attempt to use my insurance they are telling providers my account is not active and denying coverage. Funny though they still have me on auto pay and are taking monthly payment even though I’m apparently not an active member. This insurance company is a scam. They take your money and don’t pay out for services. Good luck getting ahold of a real person. You’ll sit on hold for hours trying to correct an issue on their part just to have the representatives hang up on you once you do get though before you can even finish explaining your situation. I’m currently on hold for the second time today after being hung up on.

1 year ago

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SpencerAndy Riverside, CA

Molina is the absolute worst. They assigned me a random doctor for my PPO, I could change it until my health care coverage took effect on 1/1/2021. Of course, they were closed until 1/4/2021. I called Molina at 3:30 pm PST today to switch providers because their online system is unable find the provider when I attempt to change it (Yet, it finds the provider when I do a provider search). After waiting for 20 minutes and finally speaking with an inept customer service representative that was unable to do the switch, I called back and had to wait for 30 minutes. The customer service representative told me she had to get a supervisor to make the change, which took another 20 minutes. In total it took me 90 minutes to change my provider and now it’s after 5:00 pm PST and my provider is closed. I have to wait ANOTHER day just to try to make an appointment with my provider. I have never dealt with a company that was so inept with bad business processes. If you have a choice of health care insurance companies, DO NOT choose Molina!

1 year ago

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Nicholas Sharpe Houston, TX

They issued us ID cards with a doctor who is not in the program. Let that sink in a moment. That would have been forgivable except, the "Find a Doctor" section of their web page doesn't work. The clinic two miles from us is a participant in the program. But it does not show up. The other doctor in the clinic we were originally assigned to still accepts this insurance, he does not show up either. The one time the "Find a Doctor" system did work it gave us options that were at least 25 miles away. Effectively we are unable to use the system because we cannot get an ID with a primary doctor. We can not even use the Teledoc system because they forgot to add us to the list. We spent HOURS on the phone and were unable to talk to anyone. Twice the Molina Healthcare, endless voicemail system just hung up on us. No customer service A nonfunctioning website No available doctors Molina is a total waste of money. One star is too high. This company is in the -4 catagory

1 year ago

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mijhsan Fairfield, OH

Phone support is friendly and capable, but chronically understaffed. Wait times typically are in the 10s of minutes. This was the case before Covid. Billing is chaotic. I received multiple bills over time that were erroneous. Once, the amounts on a statement sent to me made no mathematical sense. I had to wait 40 minutes on the phone to hear them say I could ignore it. I'm looking at a bill now that says I owe money I paid 30 days ago. I'm on hold right now after hearing that I actually am owed money by Molina.

1 year ago

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allison ,

The worst experience I've ever had to just find a primary care physician. Their network list is either severely outdated or carelessly maintained. The first hurdle was getting accurate results based on proximity to my home address. Search results initially showed doctors 20 min+ away as the closest, but when I entered a different address down the street, I could see doctors that were less than 5 minutes away. I finally chose a doctor that Molina listed as an in-network General Practitioner, but when I called the phone number provided on Molina's site, it was a Pediatric office that didn't see any adult patients and had no record of that doctor's name. I called Molina to switch my Primary Care Physician which they were helpful in doing, but now I'm trying to make an appointment with that doctor and the number leads to a telehealth company that is saying my doctor isn't in network. I am on a wild goose chase to find out if any of these doctors on the website A. exist, B. are practicing at the address on Molina's site, and C. have a working phone number so that I can even contact them. Maybe it's partly a reflection of a convoluted healthcare system in America, but I've never had this much difficulty finding a doctor with any other health insurance providers.

1 year ago

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David C. Wick Franksville, WI

The worst insurance company I've ever had! Lied at time of signing stating that all my doctors were in network. When I actually went to my primary physician they told me that they dont take Molina! After a month of calling and eventually filing a grievance, they admitted that they gave me misinformation at time of signing. Initially refused to give me any documentation of their misinformation until I threatened legal action. Now it is past the timeframe and I cannot change insurance company to one that accepts my primary physician! They continually deny procedures even though my previous insurance carrier approved the same procedures several times. Basically, I cant go to my doctors and even if I go to theirs they deny all procedures! Worthless!

2 years ago

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Dr. Pepper Man Blue Mountain, MS

Absolute garbage insurance. I recently switched insurance carriers the first of the year without thoroughly researching it first and now I am really regretting my decision. I should have stayed with my previous insurance but was trying to go the cheaper route which it turns out is costing me a fortune. Molina insurance company denies almost everything! It's as if that's their company motto. I have yet to receive an invoice for which they have paid more than 10% of the bill, and I have stacks of bills to prove it. If you are considering Molina, I strongly urge you to reconsider. If not I can guarantee you will regret it

2 years ago

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Michelle Rios Ogden, UT

Molina Healthcare disappointed us. We paid a significant amount of money for a policy to protect our family. We were told certain doctors were definitely in network to later find out that they were not. We will not be choosing Molina again or recommending them to others.

2 years ago

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Scuba Dan Laurelville, OH

Terrible customer service, switched plans in November so that the new plan would start in Jan. Figured it would be a flawless switch over. WRONG! Spent numerous hours on the phone trying to figure our why in the middle of January I'm still getting bills for my old plan amount. Very frustrating. When I call they say one thing and when I get a bill I see something else. The phone tree system is beyond terrible. It will take about 10 minutes if you're lucky to get to speak with a live person. Don't trust their online payment or logging onto their system, it will be hacked and all your personal data with be stolen. Every Plan I've had through the market place has been hacked and I've received free credit reporting for the last several years, I just got another free year due to another settlement with BCBS. Molina is just like the others, a for profit money grab which leaves the consumers with no recourse and not even a reach around.

2 years ago

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TOM KLEIN Milwaukee, WI

You reply does not work. Your login does not work, your password reset does not work, your live customer service  cannot reset things. Therefore I can't register a complaint makes you feel proud, I saw filed complaints with several other wonderful agencies online detailing the two hours of a nightmare which you have created be proud. All I wanted was to check if my account had been paid and if I was set up for automatic renewal. I was so foolish to believe that this could be done. I feel so sorry for your customer service having to deal with the computer mess you people have made but I bet you saved money. What I like about the Internet is there are several other sites that do work I've been using eBay and Amazon for decades without this level of problems. I will be reposting this on as many websites as I can find you give it is free advertising

2 years ago

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Janneth San Diego, CA

If I could give Molina zero stars I would. I visit the ER room on March 2019 and I’m barely getting an invoice after 8 moths. The emergency visit was $327 and Molina ONLY paid $67.29 that’s ridiculous! Unfortunately I had to pay the rest. What’s the point of having insurance if they don’t even cover half. Each month I make monthly payments to Molina to get coverage, but what coverage their refusing to pay more than $67. It would have been better off not to have insurance because at least I wouldn’t have to pay close to $200 each month for premium. Where’s the money I have been paying every month? If I add up the monthly premium for the year it’s close to $2,400. So please do yourself a favor and stay away from Molina. They are very happy to receive your monthly premiums and when you need them they don’t care about you.

2 years ago