Name: Molina Healthcare
Rating: 1.4

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Stephan Krasner Portland, OR

Molina is a complete scam. They charge you for service but deny every claim and intentionally lead you down a path that leaves you with the entire bill. They have no customer service number. They won't even provide you with a general doctor. Every doctor they refer you to is not actually in network.

2 years ago

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Pierre Schmidt Chicago, IL

STAY AWAY FROM MOLINA HEALTHCARE Could not wait any longer for prior authorization for medication to be processed. Company refused to reimburse me later if I paid the pharmacy out of pocket. In light of the above, it is clear that Molina puts itself first and the patient last.

3 years ago

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Cynthia Ladson, SC

DO NOT USE. THEY MISAPPLY PREMIUM PAYMENTS, THEN THEY WILL CANCEL YOUR COVERAGE FOR NON-PAYMENT, THEY DO NOT SERVICE THEIR CUSTOMER SERVICE NUMBER (ABSOLUTELY NO LIVE PERSON AFTER NUMEROUS HOURS OF HOLD TIME), THEY ARE NEGLIGENT TO ADDRESS AND RESOLVE ISSUES. ***DO NOT SIGN UP WITH THIS COMPANY***

3 years ago

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Dawuds davidpearose San Antonio, TX

the worst company I have ever dealt with. You better not have a job because dealing with them is a full time job. You will play your premium, they will say you haven't, and then your insurance will be canceled. You will then need to spend hours on the phone week after week trying to just get what you pay for

3 years ago

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Len Pawlak Tomahawk, WI

Horrible company! Totally unresponsive by phone and website. Unable to even log into my molina.com. Going to file a complaint with BBB and Wisconsin State Attorney General. This company is ripping off people and the government. They should be investigated which should result in their being taken off of the Healthcare marketplace.

3 years ago

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Tpr Poway, CA

Simply horrible. I cannot ever get my bill correct. My wife and I have been on the phone for hours with them. Trust me when you contact them you can guarantee the problem will not be solved, even when you think it is. IF I WAS YOU, GO ELSEWHERE.

3 years ago

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Bonnie winner Elyria, OH

They will not pay for my blood thinner meds. I had to go to the hospital for a blood clot and the insurance will not pay the hospital bill. They said I did not need to be in the hospital and i do not need the meds. Can not wait to get rid of them. Guess I had to be almost on my death bed before they pay for anything

3 years ago

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Jorge Calix Charlotte, NC

Terrible customer service. You can’t get ahold of anyone over the phone and when you finally do they are not helpful and careless. Their website is useless. I have been trying to change my primary doctor for the past two weeks and it seems like an impossible task. I hope someday I can book an appointment with a doctor.

3 years ago

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M D Carrollton, TX

It was so stressful dealing with this insurance company. I paid my premium on April 3, 2021 for May 1-31, 2021. On, May 7, 2021 the doctor’s office verified insurance and the insurance was invalid. I have called them 4 days in a row. I spent hours on the phone for four days and nothing being accomplished. Do not buy Molina insurance.

3 years ago Edited September 14, 2021

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Lee from WA Maple Valley, WA

I am brand new to this insurance and will be canceling it. I have questions and when I call the “customer service” number, I NEVER am connected with a person! I wish I’d known about their awful reputation before I signed up.

3 years ago

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Pinkflower Houston, TX

Wow ! I was interested in NEW coverage for 2021 and was going to pick Molina Healthcare so many NEGATIVES' about this Insurance Co., this is awful ! so now I will have to hunt another Med., Ins., Co. ! * looks like doctors are too far or NOT on the list / slow approval for med's. :(

3 years ago

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Barb Troy, MI

From a service perspective, they are terrible. You can't talk to anyone in the area that you need to. Authorizations are denied at a very high rate with no explanation. Most of the companies have stopped accepting this insurance or only will accept patients after auth has been approved which is too late in most cases.

5 years ago

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Pauline Miami, FL

Every test submitted for my husband and I by our doctor was denied. We have been fighting to get our prior authorizations covered but they refuse. We pay 1100 a month out of fear of not having insurance but Molina doesn't cover anything. We will switch next year for sure.

5 years ago

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phairest Dallas, TX

Incredibly difficult to even find a provider- the list Molina provides is always terribly outdated, clearly nobody is tasked with keeping provider list updated. Expect to spend a ton of time calling to verify coverage and only finding dead ends.

5 years ago

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Karen Torino Tallahassee, FL

I had Molina healthcare in a transition between insurances through medicaid and I would have problems everywhere I went. Either it was not accepted or it barely covered anything.

4 years ago

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Michelle Schow Saratoga Springs, UT

Molina has some great healthcare insurance coverage options. If you live in Utah, their network of provider is more limited than other insurance providers.

4 years ago

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Normm T Rancho Cucamonga, CA

Very terrible customer service the service agent give me a lot of promises went I call back a few days can't get the job done. and ended up I have to file a complaint to the Office of civil right.

2 years ago

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Teri Moore Herriman, UT

Terrible!! I have filed 3 appeals over 6 months to get a covered expense covered. I'm still fighting this claim. This is the second time I've had to appeal a covered expense this year.

3 years ago

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Mickie Adams Ashtabula, OH

This company is a scam. Dont waste your time or money. They transfer you and transfer you. Noone will help you. Worste company I haver ever worked with. Im getting an attorney.

3 years ago

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Lara Severs Ocean Springs, MS

This company is horrible. I have spent all day on the phone, just to register an account. All day, to find out that there is nothing that can be done. All you are doing is paying for service you have no access to.

3 years ago

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Maricela Leiker Victorville, CA

Worst insurance I’ve ever had. Please don’t get this insurance, but If you like not being covered anywhere, and being stuck with the bill through the balance billing loophole, this is the insurance for you!

4 years ago

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Craig Temecula, CA

Terrible customer service. Half the providers they list no longer take the insurance. After 3 months I have been unable to find a provider and have not been able to see a doctor. Zero stars

4 years ago

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Gabrielle Tollerson Cincinnati, OH

just out of the blue terminated my coverage..it's like they don't want to cover anyone..they take money from people but don't want to do what they're there to do. It's a scam.

4 years ago

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L Mills Houston, TX

I cannot find an endocrinologist or gynecologist who takes Molina. They will only take the Medicare package, not the Marketplace insurance. This provider list is a JOKE. I am just sick of this.

5 years ago

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Douglas Faria Salt Lake City, UT

it's a complete scam, dont pay the bills, hospitals send you to collections, you paid the collections and dont want to pay you back.... unlimited excuses..

2 years ago

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Phil Denton Sugar Land, TX

The worst must expensive insurance I have ever used my cost have gone up 3X Terrible website No service I can't find a decent Doctor who takes Molina

2 years ago

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sophie do San Antonio, TX

I would do zero star if i could. DO NOT USE THIS INSURANCE !!!! this is the worst insurance company ever. they never pick up the phone and their website is useless.

3 years ago

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Brendan Prout

Customer service & phone system is horribly outdated, but the actual medical care is great!

4 years ago

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Joseph Presseisen Dallas, TX

If I could give zero stars I would this is a scam they won't cover preexisting conditions even though they say they do . I've been waited over a month

4 years ago

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Massie Dodd Charlotte, NC

I've been without an important medication for more than a month waiting for prior approval. Not good at all. If it's not generic there is to much hesitation

4 years ago

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James Brighton, MI

If you like not being covered anywhere, and being stuck with the bill through the balance billing loophole, this is the insurance for you!

4 years ago

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J Connelly Saratoga Springs, UT

Had Molina for a year. Not a lot of our providers took Molina so that was a little frustrating.

4 years ago

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Pisces J Phoenix, AZ

I had to cancel multiple appointments because they are slow with authorizations. Worst insurance I’ve ever had.

2 years ago

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Pete Stephens Brisbane, QLD

Absolute crap. Can’t pay a Bill online or get into my account for the 3rd time. There tech sucks and I hate them.

3 years ago

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andy gladko Vancouver, WA

Make us pay more for bill, that was paid off in full almost 8 months ago! Dishonest insurance company! Shame on you !

3 years ago

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Greg Howard Ocala, FL

I paid my premium and there are no doctors that take molina insurance so why are they selling insurance for

3 years ago

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Gabrielle L Tollerson , PA

They did not cover anything they were supposed then I get left with expensive bills. They are a bullcrap scam company

4 years ago

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Tiutimova Palatine, IL

The worst insurance that can be. Covered ZERO!!! Customer service never NOT available!! sorry to waste time!!!

5 years ago

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Lukasz Seattle, WA

If there is a hold on your medication, you are in for a battle. Hope you don’t die!

4 years ago

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Krishna Parikh

Rate is good but coverage area is very limited

6 years ago

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Rod Midland, MI

Mom is dying of cancer. Thank you for denying all the test the Doctors order.

3 years ago

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Charles

Nice people but slow to pay when they owe you a appeal refund.

4 years ago