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Kaiser Permanente

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5.9

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LAST UPDATED: March 14th, 2024

Kaiser Permanente was founded in 1945. It is a nonprofit health insurance provider with years of industry experience. It offers employer-provided plans, Medicaid, Medicare, charitable health insurance, and other private insurance plans. Kaiser Permanente's plan selection makes it easy for people to find good health insurance. Its plans are available in eight states and Washington, D.C.

Kaiser Permanente offers quality patient treatment and care through its networks, which also makes it a good option. Kaiser Permanente health insurance plans provide insurance coverage at Kaiser Permanente hospitals and clinics. Each Kaiser facility is staffed with high quality health care providers including primary care physicians and specialists.

Members can receive several different kinds of medical care and treatment at one medical center, which makes receiving health care treatment convenient. This offering makes Kaiser Permanente stand out from other insurance providers. While some may find the restriction to receiving care only at a Kaiser Permanente Center, it is helpful if there's a Kaiser Permanente clinic or hospital in your community.

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The Good

  • Positive Customer Reviews
  • Easy to View Plan Options
  • Variety of Health Insurance Plans
  • Charitable Health Insurance
  • Unique Provider Network Approach
  • Member Services and Resources
  • Additional Tools and Perks
  • Customer Service

Positive Customer Reviews

A majority of Kaiser Permanente's reviews are positive. Reviewers mention good experiences with care providers and the convenience of working with Kaiser Permanente.

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Customer Review: Vicki from Clearwater, Florida

"I was with them for years and I really loved them. All your doctors, hospital, tests, specialists and medications are Kaiser and in their facilities. You should check for your nearest Kaiser hospital/medical center first because most of your tests are done there. But being all in one it is incredibly easy to get everything you need done. The web site is also really good. You can check your appointments, test results, re-order prescriptions very easily."

Easy to View Plan Options

The plan selection at Kaiser Permanente is quite admirable. Kaiser Permanente won't require you to give out personal information like your date of birth or parts of your medical history to get even the most basic information about its insurance policy options in your area.

You just say whether you are turning 65 during the year, whether you get insurance through an employer, and whether you are looking for a plan for yourself or for a group. Then you input your zip code to see health insurance options in your area.

Getting the cost information for a plan will require further research because the monthly premium depends on several factors, like age. But the initial questionnaire will give you access to brief descriptions of the types of plans available and the overall coverage you can expect.

Variety of Health Insurance Plans

Kaiser Permanente offers individual, family, and employer-provided health insurance plans. Employer-sponsored plans help employers add value to their employees' benefits package.

Kaiser Permanente also offers Medicaid, Medicare, and charitable health insurance to individuals who qualify. It also offers catastrophic plans. Some Kaiser Permanente plans are compatible with Health Savings Accounts (HSAs). An HSA allows you to save pre-tax dollars to use to pay for medical expenses. Funds in your HSA roll over year to year.

Employers interested in adding vision and dental insurance to their employee health benefits can offer dental and vision insurance through Kaiser Permanente.

Premiums, coverage, copayments, coinsurance, annual out-of-pocket limit, and annual deductible, of course, depend on the individual plan. Before purchasing a health insurance plan, it's important to understand the full cost of the plan, which is not just the monthly premiums. In some cases, it may make sense to pay higher insurance premiums to have lower out-of-pocket expenses.

Charitable Health Insurance

Kaiser Permanente also provides charitable health coverage for low-income individuals who don’t qualify for public health insurance or have access to private health insurance. This offering makes it stand out from other health insurers.

Kaiser Permanente provides subsidies on premiums for these plans and additional financial assistance for out-of-pocket costs when care is received at Kaiser Permanente facilities for covered services.

These plans are available in California, Colorado, Georgia, the Mid-Atlantic (Maryland and Virginia), and Oregon. The name of the Kaiser Permanente’s charitable health coverage is different in each region

Unique Provider Network Approach

As you consider Kaiser Permanente medical insurance plans, keep in mind that it does not offer typical network structures, like Health Maintenance Organization (HMO) or Preferred Provider Organization (PPO) plans. Instead, Kaiser Permanete has its own facilities and providers for patient care. Care received elsewhere is not covered by the insurance provider. If you're interested in a plan with more typical network structures, consider other health insurance companies.

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Customer Review: Fay Falatea from Kaneohe, Hawaii

"Me and my family have been insured by Kaiser Permanente for 13 years. The Drs I had were great and customer service from the receptionist was always pleasing. Was sad when I had to change to another insurance."

You should also consider the coverage offered by a plan before finalizing enrollment. Most plans fully cover preventive care. See what the coverage looks like for other treatment, care, or services you may need.

Member Services and Resources

Kaiser Permanente members have access to some great benefits, like an online member portal, mobile app, and glossaries of terms. My Health Manager is the name for the online member portal through which you access your account. Through My Health Manager, you can

  • View the benefits of your health plan
  • Make a payment
  • Download a form you need
  • Set up (or change) a date for a doctor's appointment
  • Email your primary care physician or specialist about a minor question
  • View your medical record

Extra abilities like viewing your medical records make this member portal, even more, personalized and convenient. Plus, members can benefit from Kaiser Permanente's mobile app that allows you to do many of these same tasks.

For members, there's also a dedicated FAQ section that gives you answers to questions you may have about getting an ID card, looking up a Kaiser doctor, and paying a bill.

There is also a dedicated member phone number to contact as well. Kaiser Permanente eases not only logistics but also health care education. Members and nonmembers alike can use Kaiser Permanente's glossary of health care terms, which might come in handy when shopping for a plan, learning how to use your benefits, looking up a provider, and more. Resources like these make the company more transparent and customer-centric.

Additional Tools and Perks

Kaiser Permanente offers many of the same added advantages that other health care insurance companies offer: discounts on health-related products, education about health care as an industry, and a mobile app. These added perks demonstrate Kaiser Permanente's dedication to supporting its members' health and well-being. Each company that offers these additional features puts its own twist on these features, and Kaiser Permanente is no exception.

The mobile app for this company is called the Kaiser Permanente Mobile App, and it allows members to do many of the same tasks that the member portal does. These include contacting your doctor, making a payment, finding a health care providers and medical offices, and viewing your medical history.

Kaiser Permanente has a lot of different discounts as well. Some of these are for fitness club memberships and for massage therapy. In addition, Kaiser Permanente has a wealth of information in its health guide.

Kaiser Permanente also offers health classes and healthy lifestyle programs to help people live healthier lives. If you're trying to make a healthy change in your diet, if you're trying to quit smoking or lose weight, or if you're struggling to manage a chronic illness, these resources would be helpful for you.

Customer Service

Kaiser Permanente values high-quality care. The company website is very helpful, with lots of details about the types of plans Kaiser Permanente offers, member resources, and ways to make the most of the plan benefits.

Kaiser Permanente also makes it possible for customers to get help in either English or Spanish as well.

Flexibility is found in other areas, too. With a health plan here, you can switch doctors at any time and use the find a doctor tool to find a different Kaiser physician. Kaiser Permanente has millions of members. With so many customers to serve, the company has developed a wide selection of resources. The company is transparent about its health plans. It makes navigating the member portal easy and intuitive. Kaiser Permantente anticipates customer questions well.

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The Bad

  • Negative Customer Reviews
  • Service Areas
  • Limited to Kaiser Permanente Hospitals and Medical Centers
  • No International Health Insurance

Negative Customer Reviews

Kaiser Permanente has also received a high percentage of negative reviews on BestCompany.com. A high proportion of negative reviews is not uncommon for health insurers. However, consider issues found in reviews as you decide whether or not to buy a health plan from Kaiser Permanente.

Reviewers who left 1-star reviews on BestCompany.com shared difficulties with claims payments and dissatisfaction with care received from Kaiser Permanente's providers.

Service Areas

One major limitation of Kaiser Permanente is the span of states that Kaiser Permanente can work with. This company limits itself to just several states out of 50, which means its health plans aren't even an option for you if you live outside of these states. If Kaiser Permanente's plans are not available in your area, you'll need to consider another insurance company.

Limited to Kaiser Permanente Hospitals and Medical Centers

Unlike most health plans that allow enrollees to choose the provider network structure (PPO or HMO), Kaiser Permanente plans only offer coverage for its hospitals and medical centers.

If you prefer to have more options when choosing a physician, you may want to consider another insurance provider that offers out-of-network coverage with some of its plans.

No International Health Insurance

Unlike some of Kaiser Permanente's competitors, the insurer does not offer international health plans. If you are looking for an international health plan for your company or yourself, you'll need to find another health insurance company.

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The Bottom Line

Kaiser Permanente is a great company for health insurance because of its industry experience and plan offerings. It offers many different types of health plans, including group plans for employers to offer employees, plans for individuals and families, and charitable health insurance for those who are not eligible for Medicaid but also can't afford to purchase their own health insurance plan. Kaiser Permanente also offers dental and vision coverage, and good member resources.

For specific information on plans, insurance premiums, and out-of-pocket expenses in your area, contact Kaiser Permanente directly or visit its website.

In fact, the main reason you may not want to use Kaiser Permanente's insurance might just be that you don't live in a region that this company services. For that reason, Kaiser Permanente is admittedly more limited than some competing insurance carriers. If Kaiser Permanente's medical facilities are not convenient to you, you may want to consider another insurer for purchasing health coverage.

If you want more flexibility when choosing care providers, you may also want to find an insurance company that offers out-of-network coverage.

Depending on the type of coverage you're looking for, Kaiser Permanente's plan details might not match up either. However, Kaiser Permanente members benefit from great member services. These include an online portal to manage your health plan, a mobile app, and discounts on health-related products. You'll experience these excellent benefits when you buy a plan from Kaiser Permanente.

For the right customers, this company offers transparency and a common goal to keep you healthy, both of which build trust.

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Star Rating

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2.0

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333 Reviews

Review Breakdown

5 grade

27%

4 grade

11%

3 grade

7%

2 grade

8%

1 grade

48%

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Dan Mckenzie Livermore, CA

My experience with Kaiser for more than 30 years has been excellent. I have not always agreed with every doctor that I've seen, I think that would be the case with anyone, but throughout the years I feel my health has been put first over anything else. I have had several surgical procedures with positive results all the way through physical therapy. No healthcare system is perfect, but I feel well cared for whenever the need for treatment and preventative medicine has arisen.

5 months ago

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Michelle Thomas Anaheim, CA

I have used their new emergency facility and I love the care and how nice the ER is. They do needed tests and it is in a timely manner. They have polite and helpful staff, nurses and doctors. I recomend their Anheim ER.

4 months ago

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Teri W Portland, OR

Someone is always available.. advice nurse, urgency care, virtual appts even at midnight when the kids always get sick! Believe me, kaiser gets an undeserved bad rap. I have used other insurances throughout my life and having to wait for treatment approvals, dr visits,, not getting a call back, being forced to go to the office for obviously simple issues is a waste of my time and the office’s, getting seen by a NP instead of when you thought you were seeing the doctor is a common practice on the outside. If you don’t care for your provider you can change, no questions asked. The old days of medical care are gone so get over yourself. You have to be your own advocate. I believe Kaiser is much more progressive in promoting good health, allowing pt participation, and innovations. Most services are contained in clinics.. pharmacy, X-ray, lab. So convenient and quick. No need to drive to various offices or to make appts for routine tests is a blessing. When you are sick u don’t feel like driving all over town! My primary care physicians have all been great, yes, they do retire, move, get promoted but you still get continuity of care. Your chart is available to every care provider. No need to start over when the dr changes. Cost is another benefit. You are getting more for what u pay. 24 hr availability, convenience, all in one location care, easy referrals to specialists, no waiting for approvals and then getting denied. Kaiser drs can concentrate on providing care rather than fighting with insurance companies. The drs also don’t see drug reps who barge into drs offices to dole out freebies, samples, etc. You don’t have to wait while the dr visits with the drug pushers. I’ve worked in private drs offices and see drug reps wasting the drs time a lot! Kaiser practices evidence based medicine.. no gimmicks, voodoo treatments or “the latest unsubstantiated” therapy. You are not their Guinea pig. I love my provider and Kaiser.

1 year ago

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LCC Vallejo, CA

When my family and I were living in the Bay Area, we used Kaiser as insurance and I love that we can schedule our own appointments online (we have an option to call to schedule) or you can do it yourself (I prefer this) - you can also see your doctors schedule and availability (usually, if I wanted an appointment the same week, like today is Monday, majority of the time, I could get a Wednesday appointment or earlier). Anyway, I also gave birth to my daughter at a Kaiser hospital and I had a great birthing experience and stay (my daughter was born at 35 weeks) so we stayed a few extra days. Fast forward to now, we recently moved back to the place where I grew up (not in California, anymore) so we had to unfortunately give up our Kaiser insurance and go with whatever was available at our location. Scheduling alone, I cannot do it on my own and I scheduled yesterday for a yearly checkup & yesterday was June 19th, my appointment is July 19th. What in the actual...? I also got my hearing tests done with Kaiser and got my hearing aids from them (unfortunately, no insurance covers the cost of hearing aids since it's considered cosmetic) - I wish Kaiser would fix this especially for people who have hearing loss (trust me, no one wants to spend $3500 on hearing aids, and for sure we don't consider it cosmetic to be wearing hearing aids or to even own them!) That is my only negative thing, I feel that Kaiser could at least give a 50% discount on them. I basically had to use my travel savings for my hearing aids because they didn't even have monthly payments available. I do miss our Kaiser insurance and just having everything in 1 location - we lived nearby a Kaiser hospital so we got everything done at that location, only time I went to another location which was only 3 miles away from the hospital was when I got my hearing tests done and did a fitting for my hearing aids.

4 years ago

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Roberta C. Mableton, GA

I'm in my 60's and have been covered by Kaiser for almost 20 years. I can think of only 2 occasions when I received substandard treatment, and it was related to Kaiser referrals to locations outside of their own facilities. I am very cost conscious and budget-oriented. I don't like to play Russian roulette with health care costs because I can't afford it. I need to know covered/uncovered expenses beforehand, so I can make good decisions about discretionary care. Kaiser health plan details are laid out in an understandable manner that manages my expectations. The only missing ingredient is how much a procedure costs to calculate my portion of the expense. I can call Kaiser to get the info, or some procedure expenses can be accessed through their member web site after login. Kaiser is continually upgrading their computer systems for members to access more of their health info on-line. Some of the things I've done in their system is make an appointment, emailed my doctor, checked test results (blood test results are generally posted within 24 hours, so I can see the results even before the doctor!), ordered prescription refillls , etc. I like Kaiser because "rooftops" come with their health plans. Their closest location to my home is their Cumberland facility. I don't have to worry about in-network or out-of-network. Everybody at their multiple Atlanta metro Kaiser building locations are employed by Kaiser, which translates to in-network care. I don't have to shop for any doctors because Kaiser employs primary doctors, specialty doctors, and even vision doctors. I just wish they had a dentist!!! Although I've never had to deal with a serious illness, I do have a couple of non-life threatening chronic conditions that need minimal attention. Whenever I experience an acute illness, I call Kaiser and they get me in to see their doctor or intern the same day. If unable to do so, I always have the 24/7 option to walk in to their new Town Center emergency care in Kennesaw. It's setup like a hospital. I used it once on a weekend. Each exam room includes a hospital bed, so if necessary, they can keep you overnight. I think they are equipped to handle all emergencies except for surgery. I have confidence in the Kaiser doctors I've encountered and feel like they give me excellent care. Whenever I visit, they document their diagnosis and care instructions on their computer during my exam. When I leave, they print a copy for me, so I don't have to remember what they said and all the things I need to do to remedy my illness! (They are a little pushy on preventive services, but they do respect my choices in that regard.) I've observed positive changes in Kaiser resulting in continual efficiencies. Appointment check-in is quicker with each visit to the point where last month, I used a kiosk to check-in. The staff is friendly and service-oriented and very conscientious about "wait times". It's time for me to make a choice for 2019 health care coverage. The cost of Kaiser coverage for my situation (I've been buying through healthcare.gov ie the affordable care act) is substantially higher, which has put me in the shopping mode. I'm stymied by the PPO providers like Ambetter and Blue Cross regarding in-network/out-of-network. If I'm in an ambulance being rushed to the nearest hospital, I won't have control over "networks" and I don't want to go bankrupt over something outside of my control. Effective in 2018 Kaiser is using Emory Hospitals in their network. In the past Kaiser provided coverage at any emergency facility until it is feasible to transport me to "their" hospital. I'll need to recheck that element, as it is a valuable component, which will influence my 2019 coverage decision. Typing this review has been therapeutic in consolidating my thoughts about Kaiser. I didn't realize how much I appreciated them until I wrote this review. It sounds like I've talked myself into another year of Kaiser coverage, but will continue to research other options for a few days to be sure I've done all my homework. It has been most helpful for me to read reviews for other health care providers on this Best Company site, and I hope you get that same benefit from my review. I hope I live to see the day where everybody gets the same good care across the board without this painful annual process!

5 years ago

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Janice Tucker Pinole, CA

I've been with Kaiser for over 30 years. they have taken care pf all my health needs including routine medical care, HBP and diabetes, spinal surgery, accidents with broken bones, and much more. I've had acupuncture and physical therapy for back problem and my medications prescribed and OTC are my medications are reasonably priced and delivered. I have been very satisfied with their services down through the years..

3 years ago

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I'm Evans Ellenwood, GA

Reneathia P. B, MD Was awesome! My son has been an established patient since Jun 2019; although I’ve always has a good experience at KP, Dr. B made it a memorable one. She loving, caring, but most of all concerned! She went over and beyond during my visit with her. May God bless such a woman of her character! I am forever grateful, thank you for choosing such wonderful professionals.

4 years ago

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Linda Kelley

I love Kaiser, I have been with them since I was 15 in 1965. I've been fortunate to have a job that offered Kaiser for myself and family then my husband got a job that paid for family and him and we kept Kaiser our whole working life and now retired we have Senior Advantage. I've seen Kaiser grow through the years and improve vastly from my early years. I've never been disappointed with them.

4 years ago

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Allen G Helm Arlington, WA

I started seeing a cardiologist in April of 18 and i was diagnosed with afib so i was scheduled for a pace maker as i started taking meds to lower my heart rate and i have had numerous appointments since then. I have no complaints with Kaiser Permanente, the nurses and medical teams are great and through. I had an appointment today and was very pleased with the results, I am very happy with Kaiser.

5 years ago

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Frank Herbert

I have been a member of Kaiser since the 1980's and have used their services in Virginia, Northern and Southern California and Oregon. My family has been covered as well. My children were born in Kaiser hospitals and have received all of their vaccinations and eyeglasses from Kaiser. I had successful cancer surgery and my wife has had both knees replaced and cataract surgery as well. We have complete trust in the doctors and nurses and find it easy to access them in person and online. We have all our medicines mailed to us. The overall cost is substantial, but we have minimum deductibles and worldwide coverage. There is occasional staff turnover but the quality of care has always remained high.

2 years ago

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Baj5527 Brigham City, UT

We had Kaiser when we lived in California and I always had good experiences with them. I had several different Doctors within the organization. My GP was really good. I had bad migraines and some times if I called his office and told them, he would just let me come in to get a sit for my migraine instead of making me go to Instant Care or to ER. He was the best. That was Dr H. I also had a good gastrointestinal Doctor. I have a bad memory so I can’t remember his name but it took me going through two other GI Dr.’s before I got to him. He finally was able to get down to the root of some of the real problems I was having. They got my to a Neurologist who started helping me with those migraines too. I have nothing but good feelings for Kaiser in Riverside, California.

3 years ago Edited September 14, 2021

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Joseph Tempe, AZ

Having Kaiser in So. Cal is very convenient as they have locations all over the place. The insurance is top notch as well, and I love that it is affordable. Plus, they are always so nice when I have an appointment.

9 months ago

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Odao Ogbonmwan Mableton, GA

I really like Kaiser Permanente, the convenience of getting all my prescriptions and paying for all my doctors visits at once in the same place is very helpful for me. I wish we could’ve been able to stay with them but it got too expensive and had to go with another one. If it wasn’t so much to pay each month I’d go back.

4 years ago

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John G. Pasadena, CA

As a Kaiser member for a good portion of my life, I'd say it has been, by far, the best health care I've had. The convenience of how its integrated care system works is truly exceptional. Those that give it fewer stars obviously have a bone to pick with KP, so be wary.

4 years ago

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Mary Calloway

All services with same facility can be referred to specialist after initial visit with primary doctor. Doctors really listen and schedule appropriat test with no hassle over cost. Can get durable medical supplies at nomimal cost. The list goes on and on.

5 years ago

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Nell Damascus, MD

Our experience with Kaiser Permanente in Cleaveland Ohio was incredible. We had young children and felt very well taken care of I felt they were cohesive between disciplines- it didn’t feel like insurance it felt like a medical support company who valued our children’s wellness. When we traveled out of state to MD instead of going to an ER for breathing treatments we went to a Kaiser Community and they handled everything in-house very efficiently. I wish my employer offered Kaiser now.

3 years ago

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Morgan Knight Salt Lake City, UT

My family and I are so grateful for Kaiser! Kaiser was fundamental in guiding us through my daughters Autism diagnosis. They helped us every step of the way to make sure early intervention was available and affordable. They were amazing in providing resources and key in helping us get the best possible care for our daughter. Kaiser was also great when we had our second child during the pandemic! We are forever grateful for our experience with Kaiser!

3 years ago

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sexyj76 Fontana, CA

I love Kaiser! I have had them since I was a child in Los Angeles to being an adult now in Fontana. This is one place that I can say is worth the money. Between great and knowledgeable doctors and nurses, to their pharmacy and customer service. If I had an issue, it would get resolved quickly. And if I have a question that I ask through their app, I get an answer within 2 days. (Depending on the question and it not being an emergency

3 years ago

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Vicki Clearwater, FL

I was with them for years and I really loved them. All your doctors, hospital, tests, specialists and medications are Kaiser and in their facilities. You should check for your nearest Kaiser hospital/medical center first because most of your tests are done there. But being all in one it is incredibly easy to get everything you need done. The web site is also really good. You can check your appointments, test results, re-order prescriptions very easily.

3 years ago

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Linda Bonogofski Canby, OR

I really like my doctor at Kaiser. I always receive answers to my questions very quickly. She has a very conscience attitude toward me and I feel very comfortable with her and I value her advice. She is prompt to refer me to a specialist when needed and always refers me to a doctor who can really help me. I am looking forward to seeing her as soon as this COVID19 settles down. I also really appreciate the lab testing sets up for me as well. The lab people really know what they are doing and I have never been hurt when they draw blood.

3 years ago

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Adrianne murray Brigham City, UT

What can I say I was born at Kaiser 43 years ago. My oldest son was born there and I loved it. My parents both have Kaiser now when I moved to a state they did not have it I was very sad. It was my favorite to have everything basically together where you’re paying one fee and all the doctors work for one company. I loved the hospital. My parents have complained a little bit over the years as far as price is going up and that a lot of people have them but they still stay with them so that says a lot

4 years ago

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Eric San Diego, CA

I have been insured through Kaiser for about two years now. While health insurance in general is over priced in the US, Kaiser certainly makes it worth it. My primary care physician is great about making time to schedule an over the phone appointment and if she is not available to do an in patient appointment I am welcome to work with a different doctor.

5 years ago

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Javon Denver, CO

The shipping and receiving department really does a great job of getting trucks in and out. Great customer service and I don’t say that very often. Josh really does and good job and value other peoples time.

3 years ago

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Rahim Sabadia Yorba Linda, CA

Excellent overall care. Very responsive and their online platform and tools make it very easy to keep track of appointments, lab results and communications with health care providers.

3 years ago

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Gonzalez Carmichael, CA

Amazing!! I love the ease of all services provided in under one roof. The doctors are great and professional. Theres is one or two problems but thats everywhere and you have control.

3 years ago

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Sarah Huda Los Angeles, CA

I love the fact everything I need is in one building and communication between departments is easy - referrals is just to another floor. However, getting an appointment for some departments is MONTHS and is such a pain searching between other locations

2 years ago

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Frances Harmatuk Baltimore, MD

I have been a Kaiser member since I joined the workforce and had to get my own insurance. Kaiser keeps wonderful records and is super helpful in keeping me informed with upcoming services. I love the 1-stop shopping and not having to worry about provider networks.

3 years ago

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Lorraine Johnson Selma, CA

kaiser has been good for me and my family for the most part but i have had a couple of physicians that i would never deal with again. I also have had some of the best doctors and nurses and practitioners care for me at kaiser. the staff in all the departments have been very helpful and kind and show they care about you.

3 years ago

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Ray Reyes Fuquay-Varina, NC

Great service I went to one of their office while I was in the ARMY in Maryland and they treat me like a king. their staff are real professional and I have a friend that work with them and he does not have any complain at all. One of the BEST one.

3 years ago

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Tanya A Long Beach, CA

I love the convenience of services at Kaiser. But it is so difficult to enroll with them. They only accept a few new patients during enrollment and they are very expensive!! It would be great if more lower income families could benefit from their services.

3 years ago

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kayshel Herriman, UT

I had Kaiser insurance for many years all the time I was raising my family in California and they always took good care of us. They took good care of my husband while he was fighting cancer. I also had them in Colorado and was sorry to move to a location where they were not available

4 years ago

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Craig Orem, UT

While living out of state we were covered by Kaiser Permanente and we loved it. The insurance was very affordable and we loved the physicians that were in network. In fact we really miss using that insurance because of every aspect associated with it. If you are in a market where Kaiser is an option, look into it!

4 years ago

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Erin Lindon, UT

We’ve had Kaiser Permanente for four years. It’s an excellent insurance with great coverage for our family. The cost of insurance is affordable compared to many other insurances. Their customer service representatives are excellent and knowledgeable in providing information about coverage and answering all our questions.

5 years ago

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Brandie Rudy West Jordan, UT

I love Kaiser Permanente insurance. I had this coverage when my first two children were born. It is so simple one bill for multiple services. I wish all insurance companies worked like Kaiser. They make sure their customers have quality care and simplify the process of billing to make it so easy especially after adding a new baby to the mix.

5 years ago

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Dee Farquharson Washington, DC

I really miss having Kaiser. Everything was in one location and it was SUPER convienent. I also didnt have to choose from doctors or wait to be seen (like i do now, since my new PCP isnt see "new patients" until 2019!) I also liked being able to send message to my doctors via the app and having my complete records located on the app as well.

5 years ago

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Kristie Sgambati Rocklin, CA

I have been a member of Kaiser my entire life. Our family has had to be hospitalized on several occasions, and we have had multiple serious surgeries. We love our Kaiser doctors, surgeons and nurses. From managing our bills to picking up prescriptions, there is no better system for our family's total care.

5 years ago

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Cayla Koga Fremont, CA

I have only ever had Kaiser insurance. I'm not sure I would know what to do if I had a provider other than Kaiser. Billing is easy. Canceling appointments is easy. Their advice nurses are pretty cool. I don't go to the doctors very often, but when I do, I'm glad I have Kaiser.

5 years ago

star star star star star

Randy

been a customer most of my life and compared to other health plans they get to the root issue not band aid it because of cost or drag it out for years

4 years ago

star star star star star

Laurie Livingston

I have had great experience. They return calls quickly and prescriptions are filled quickly. I am quite happy with the doctors I see within Kaiser Permanente.

5 years ago

star star star star star

Bruce Anderson

Very responsive; highly qualified staff; non-profit; very low administrative overhead; convenient (most services in the same location like lab, radiology and pharmacy).

5 years ago

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star star star star star

kahuna81 Brentwood, CA

Kaiser offers the best healthcare for your dollar. Doctors and allied healthcare professionals are top notch. No company is perfect, but my overall experience with Kaiser has been outstanding.

3 years ago

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star star star star star

Fay Falatea Kaneohe, HI

Me and my family have been insured by Kaiser Permanente for 13 years. The Drs I had were great and customer service from the receptionist was always pleasing. Was sad when I had to change to another insurance.

4 years ago

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star star star star star

Dana Temecula, CA

I have had Kaiser insurance for about 3 years now. I am so happy with my Doctor. And since all services are available at the same place I can have a physics and get my lab work, mammogram,, etc all on the same day.

4 years ago

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Debbie Aston Alpine, UT

when we lived in California and had kaiser. We had a great experience with them. they were affordable and he had great health coverage. I loved my doctors and would have them if they offered health coverage in Utah.

5 years ago

star star star star star

Kathie Bowman Lakeside, CA

Their doctors and nurses are always very nice and welcoming with a smile. They were there with the best team of nurses when I had my daughter. wouldn't choose any other provider

5 years ago

star star star star star

Karen Nelson Alpine, UT

I am excited about writing this review. We raised a large, very needful family. Kaiser's care and coverage was beyond any medical experience I have ever had. I highly recommend this company to anyone.

5 years ago

star star star star star

Susan Bowes Aberdeen, WA

my ex had this years ago and it was very good insurance top notch would reccomend well as his wife at the time i was covered also no co-pays

1 year ago Edited March 2, 2023

star star star star star

Carl Lancaster, CA

They treated me with the upmost respectAnd also add get the care that I need from my doctors and all the other staff that are there

3 years ago

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star star star star star

Tiffany I Gaithersburg, MD

My husbands company offered Kaiser and it was great healthcare. There was so many locations and when we did utilize them, the customer service was amazing.

2 years ago

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star star star star star

Richard So Woodland, CA

one stop shop for all your insurance needs. hospital, pharmacy, specialists all under one roof, ability to change doctors is also a plus! free delivery of medications too!

3 years ago