Name: Cigna
Rating: 2.5

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Chelsea96 Bolton, BOL

Cigna customer service is ridiculous response to emails months, to get through on the phone 45 minuet wait and then when you get through staff very rude I would not recommend AXA is 100% better than Cigna on customer service

3 years ago

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northender Newark, NJ

Worst coverage I've ever had. They cannot provide details of costs ahead of time and NONE of my three doctor networks are in-network this year, resulting with 100% out of pocket costs, including well visits. Abhorrent.

3 years ago

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bruce walter ,

High premiums, high deductibles, low care and service. Plain and simple, they just want your money and have implemented ways to NOT give you coverage. Another big company that doesn't care for its members.

3 years ago

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Christopher Richmond, VA

Terrible insurance.A total acam.Anthem pulled out of our atea.Their home office is here in Richmond Va and they don’t even offer polocies here.Health insurance in america is a scam

6 years ago

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Chelsea Pleasant Grove, UT

Love that I have insurance from them but co pays and such are a pain and keeping up with them and can become quite costly! But it’s better than not having insurance at All!

2 years ago

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Russell Vastine Aurora, CO

I have Cigna through my work. They are very easy to work with and very clean on their billing and what’s in network

2 years ago

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Rose Chevelon Tallahassee, FL

I currently have cigna and i have no issue seeing a provider and it seems like evryone accepts it so thats a perk.

3 years ago

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Gabe Burton Riverton, UT

Never accepted anywhere, will deny payment for things that are obviously covered, or should be covered...like my INSULIN, maybe they should help me with that so I don't DIE. so glad I switched to Aetna.

3 years ago

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Kurt Lucas Olney, MD

Cigna has great customer service. They are very easy to deal with. Cigna takes the time to help with medical care issues, and resolve them quickly.

3 years ago

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Steven Klaproth Phoenix, AZ

Great service and products and coverage. Love their products at a fair price with great customer service.

3 years ago

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Beth Butler Hot Springs Village, AR

Cigna was the insurance I had through my workplace. It was really good insurance with very good coverage.

4 years ago

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Ginny Tremayne Logan, UT

We have been very pleased with Cigna insurance. We found it to cover more than our previous insurance did.

4 years ago

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Andrew Hyde ,

The only thing I did not like about Cigna was how hard it was to find an in-network doctor in my region. The billing process what very consistent.

4 years ago

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Lexii H Hammond, IN

The customer service is great when ever I call and need help. They are open 24 hours also, which not many insurance companies are

4 years ago

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Jon Posey Riverton, UT

We just changed to Cigna and I am not impressed. They boast a nationwide network but their network is small unless you pay for a larger one which at that point defeats the purpose

4 years ago

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Tiauna Anderson Salt Lake City, UT

I had Cigna for a year or so and the company was great at helping anytime we needed customer service. Our coverage was also sufficient for us!

4 years ago Edited September 14, 2021

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Carmen Murphey Abilene, TX

I have Cigna through work. They provide great coverage and offer education and physical fit options, training.

4 years ago

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Newton Omotayo Houston, TX

The best ever health insurance I ever used till date. They took care of my claims even while I was in Ghana and Nigeria

4 years ago

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Madison Leonard Midlothian, VA

I love this insurance company, I can always go to the doctor without having to pay and arm and a leg to go

5 years ago

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Scotlynn Blair Phoenix, AZ

Cigna provides great service at a reasonable cost. I have always been happy with what they have covered.

5 years ago

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T

Had through work. Had different options. Wasn’t happy that when I had an issue with them no one seemed to know how hat steps I needed to take to get it resolved.

5 years ago

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Jayde Walker Provo, UT

Cigna has been such a great insurance for our family! They are always willing to help whenever we call!

5 years ago

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Sierra Beck Herriman, UT

Insurance through my husband's work. Easy to navigate website, and I do like the chat to answer quick questions. Oh even the app works good

5 years ago

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BLF Pleasant Grove, UT

We were with Cigna for several years but didn't like the high co-pay for doctor visits. The physician selection was adequate.

5 years ago

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Cori Jacobsen Ollerton Alpine, UT

We worked with Cigna for years. Recently we changed to another company and have missed the prices and costumer service that Cigna offered.

6 years ago

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edward reese Hyattsville, MD

My experience with Cigna has been great. Great coverage, straight forward plans and customer service when i've had to call has been easy to deal with

6 years ago

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Maggie Queen Creek, AZ

Great insurance! We have so many options for doctors and services. I really like their website as well

6 years ago

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Shelly Lomu Gilbert, AZ

We have been really happy with our health insurance. I’ve had a few questions about providers and found the website easy to navigate.

6 years ago

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L. Fowler Pleasant Grove, UT

We had a pleasant experience with Cigna and really didn't have any issues with filing claims or having them pay for services we incurred.

6 years ago

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Valorie Hudson

They have been very good to me and approve requests with more info submitted.

4 years ago

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Robert D Zell

Just an average health insurance company. Nothing stands out as being exceptional in terms of dealing with them.

5 years ago

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Shane Duque Raymond, NH

I paid for my insurance for months and they did not pay for two free cleanings that they promised to pay for and did not! So Complete waste of money.

5 years ago

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JJ Littleton, CO

Terrible customer service and a back office that is fraught with errors. They cant do basic things like update addresses and they provide conflicting info when you call.

6 years ago

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Mike Affleck Cedar Park, TX

They are outstanding in large group carrier with great customer service

6 years ago

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Thelma Gwin Milton, DE

I like them a lot, but I wish they could pay the co-pay and a little more than they cover.

6 years ago

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No name

Not much. The only complain is that paying so much for premium I still owe mom tu to am lab

6 years ago

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Dara Bottenhagen Chicago, IL

Good health insurance company to have your back. Very helpful when you have a questions about coverage, ect.

2 years ago

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Ryan Matheson Garden City, ID

Great company and great insurance! I love their customer service department. Very helpful!

3 years ago

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Brandon Murfreesboro, TN

The benefits I have used have been great, I have not had any issues to date with this provider.

4 years ago

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Craig Carter Van Buren, AR

Very good company, paid clams timely very helpful when you need them and they them.ĺ

4 years ago

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SkylarPickens Gulfport, MS

Thanks to Cigna, i have incredible low prices for my health insurance! Very worth it!

4 years ago

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Connor Farmington, UT

Cigna is rough. They don't cover much and even didn't cover my friend's shattered knee cap. They do cover some things that don't seem medically necessary which is nice.

5 years ago

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Pam Robello Marysvale, UT

I have only had Cigna since the first of 2019 and I have to say that I am very, very disappointed in it. It takes forever for them to approve any tests! I wish my company would go back to the insurance we used to have

5 years ago

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Ann Bailey Lehi, UT

Prior to being married, I carried Cigna insurance. I wasn't impressed. I was frustrated on being limited to certain doctors I could go to.

5 years ago

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shinta Gilbert, AZ

Having Cigna insurance helps ensure that my family and I can obtain health care, without having to worry about the money.

6 years ago

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Steve schramm Salem, UT

My experience has been good. They have a good online claims review site. They process claims timely.

6 years ago

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Jim Stewart Queen Creek, AZ

Cigna customer service has always been professional and information given reliable.

6 years ago

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Chrissy Lang Bellevue, WA

They are very easy to understand and work the system they are just very expensive

1 year ago

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Robert Egloff Cloverdale, IN

Terrible company. They work hard at finding reasons to deny claims - that's all the work hard at. Avoid them at all costs, if at all possible.

1 year ago

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M T Chicago, IL

This health insurance does not provide good coverage and under-pays claims frequently.

1 year ago