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Cigna

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5.3

Overall Score

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Anthony Calleja Kapolei, HI

Cigna has the worst phone system and Billing Department. I set up auto-pay with their Billing department four times, and it still does not work correctly. Employees don't care. I was promised a callback. I had never dealt with such incompetence. I need to find a more competent Dental Company.

1 year ago

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Jasmin Mena

My husband has had Cigna insurance twice through different employers, and each time their premiums are so high that he hasn't been able to add me to it. Not to mention that Cigna barely covers anything. I really don't know what it is good for?!

1 year ago

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Linda Naili Dubai, DU

A very unprofessional and unethical insurance....they have been covering my son's therapy for 2 years and they now suddenly and conveniently decided to reject it using a false justification with no medical ground. Unacceptable and really the last thing you need when having a kid with an acute condition.

1 year ago

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Angela Childres-Walker Rancho Cucamonga, CA

My Orthopedic Physician suggested Back Surgery for for a multiple reasons. I am new to Cigna and I’ve heard nothing but nightmare stories regarding this company. Not only reading reviews but I’m the news. I regret my company left Blue Shield for this Low Budget Insurance Co. DO NOT SELECT THEM FOR YOUR INSURANCE NEEDS not even for Medicare.

1 year ago

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Worm Shmie Denver, CO

Cigna uses excuses like you need physical therapy for MRI when you have a herniated disc also I go to a surgeon that's in network he sends me across the street to a major Hospital get an x-ray and then Cigna says they're not in network it won't pay for it I have to fight tooth and nail to get any procedure done

1 year ago

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Cheryl R DeLand, FL

I bought covid home tests and trying to get reimbursed is next to impossible. They tell you they will pay for them but when you buy them it's impossible to get a claim processed without at least an 8 hour ordeal. Extremely frustrating for something so important today.

1 year ago

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M Messick Bountiful, UT

Absolutely worthless insurance. Having serious heart issues and they have denied all stress tests. Also they pay 20% of the cost of a medicine I need to continue living. Leaving me with Over a $600 bill per month. What a joke!!!!

2 years ago

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Brandon V Colorado Springs, CO

Having Cigna health insurance is like having no insurance at all :) I keep CONSTANTLY getting denied basic care that is included in my plan. Everyone involved with this company should be in prison for robbing their customers (who of course have no alternative options)

2 years ago

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V M Passaic, NJ

- Hard to find in-network providers that make sense for my area - Usually on hold for 40+ minutes to obtain customer service - Expensive, relative to other providers - Sub par service on simple requests, eg. still never received my HSA credit card

2 years ago

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Joe Lapham Cookeville, TN

Cigna is terrible. They do not pay claims. they do not return phone calls. I was even working with a supervisor to get a refund for the bills I paid to keep my credit in good shape. Your jumping threw hoops like a circus dog. You've been warned. Do not do business with them.

2 years ago

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T Taylor Denton, TX

Absolutely horrible. While going through Stage 4 bone cancer and in need of a CT Scan Cigna denied approval. We're talking about someone's life. My goal now is to make sure I get the word out to all the employees at the company I retired from so that they will know first hand the kind of company Cigna is.

2 years ago

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Taylor Purcellville, VA

Customer service was very rude, not helpful, and blamed everything on marketplace when marketplace had everything in order. The workers names from today were Maria and Shonta. Will be leaving this service as soon as possible. Do not recommend.

2 years ago Edited September 14, 2021

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Kim Peter Houston, TX

CIGNA Medicare Advantage plan is the worst experience. Too many promises but not a lot of coverage. Worst dental plan through Denta Quest, can not find a dentist in their network and Cigna did not help either. DON'T SIGN UP FOR IT

3 years ago

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Linde DeFrancesco Lancaster, PA

Very pleased with their services. They keep my medical info up to date which gives me peace of mind.

3 years ago

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John F Houston, TX

CIGNA is the worst insurance company due to David C. In a direct effort to boost his bonus he is dmanding a 30% reimbursement reduction from the largest hospital network in Houston, Memorial Herrman. David is personally screwing his 160,000 customers in Houston and he knows exactly what he is doing. There is a special place in hell for David C.

4 years ago

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Josef Bloch Cassville, NJ

Couldn’t be worse. Their policy as to paying Medical bills is very simple and straightforward. JUST SAY NO!! They turn down everything. The best most accredited Doctors can recommend a test and Cigna will make you jump through 17 hoops and end up saying NO! So you pay for Cigna Insurance and you pay your own Medical bills.

4 years ago

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Gina M Ballston Spa, NY

Stay away from CIGNA. Do not take my word for it, Google CIGNA LTD Complaints. The CEO and Executives are GREEDY PIGS. All they care about is the stockholders and the PIGS at the top. Spread the word to family, friends, coworkers, social media sites to hopefully hit CIGNA in the purse strings by reducing the premiums they collect.

4 years ago

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yibin wang Berkeley Heights, NJ

The system seems not properly designed, always requested the same information when they got claims, the the 2nd insurer (should already in their system)

4 years ago

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Wong New York, NY

In years of experience with United Health Care and Oxford, my experience with Cigna has been absolutely terrible. Cigna has the worst pay out ratio, the highest rejection levels, and the most frustrating exclusions. I would never pick Cigna if not for the mandatory choice of my employer. Terrible quality - there are many superior insurers.

5 years ago

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Julio Delray Beach, FL

Executive Response team needs to be evaluated for lack of response and misleading patients. KR the leader for the team has been trying to solve issue on someone using my medical insurance card that was not me for the past 6 month my concern is this will have a negative impact on me as I have not received the services

5 years ago

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FL woman Boca Raton, FL

Basic women's preventive procedures are not covered - I'm paying out of my deductible, which is OUTRAGEOUS! Also, they will not allow more than 30 day supply of any medication. In my 40+ years, this is the absolute worst health insurance I've ever had. Really disappointed that my employer switched from United Healthcare.

5 years ago

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KarenL Germantown, TN

The worst health insurance. They deny most procedures doctors apply for. They used cheap labs to process your blood samples which takes a long time for you to get the result. They spend lots of money, customers' money, on TV ads, trying to attract innocent customers. They collect customers' money and deny their benefits.

5 years ago

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HB

They set a limit on how much needed medication they will pay for a patient in a month. Their rules are rigid, even with a doctor sending them a letter, explaining a covered procedure.

5 years ago

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Robert Joros

There are some Cigna's that are great. We recently changed co Obie's and the old policy was great. I loved it. One of the best insurances I've ever had and I've had some good ones. But the new company's insurance is awful. By far the worst insurance I've ever had.

5 years ago

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Alejandro J Sola Stony Brook, NY

Having to interact what Cigna calls "customer service" is difficult, time-consuming and draining. And given their dishonest inefficiency, every claim has to be followed up manually. Avoid at all costs. Ask your employer to switch. And vote for whichever candidate will put these parasitical companies out of business.

6 years ago

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Michael Gallacher Herriman, UT

I only make $24,000 a year. $3,600 of that goes to the annual Cigna premiums and I have a $6000 deductible and that's through my employer plan! Can you say WORTHLESS?? The Cigna plan is to steel as much as they can per month and discourage you from using it with a hulk sized deductible. Bottom line is they are thieves.

6 years ago

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Chao Oklahoma City, OK

We paid more than $20,000 a year to this company but our plan only paid less than $2,000 for our visits in year 2017, they applied as much as they could to the deductibles/copays. Their stock share price keep increasing all these years and now it's rocket high, think about how much money they made on us every year.

6 years ago

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Morgan Farnsworth Lehi, UT

My family has this health insurance and it is very good. They are helpful and easy to work with. They are kind and helpful over the phone.

2 years ago

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Lori Thurgoood Spanish Fork, UT

We have been generally happy with this service but I don't understand why Insurances can dictate what can be covered and what can't!

2 years ago

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Uncle Reviewer for Fundraiser Syracuse, UT

I've used Cigna for their medical coverage. I really really wish using their insurance was easier to use and understand. Feel that most insurance providers are difficult to understand and use their fullest.

2 years ago

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Glen2021 Houston, TX

Had decent experience with them. Not as much experience as with other insurers. I felt Cigna was too expensive and the wait times for talking to a representative were too long.

2 years ago Edited November 19, 2021

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Alexis Mcintosh Tallahassee, FL

Great service helpful staff, would definitely recommend. Their insurance coverage is everywhere, and the app is easy to use

2 years ago Edited November 4, 2021

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Sydney Charleston South Jordan, UT

Cigna was a great company! We used them for vision and health insurance. They covered so many costs that would've otherwise left us out of money.

2 years ago

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Keiana Knowles Tallahassee, FL

I have Cigna as my insurance right and many places accept it so I like it. It also covers a majority of the cost sometimes so the copay is never too much

2 years ago

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KS Orem, UT

We love Cigna and their website is so easy to use! Their customer service is always great to work with and the online chat service is nice to have.

2 years ago

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Tamra Ashby Salt Lake City, UT

Cigna has been a fantastic insurance company. They cover the expenses you expect and are easy to get ahold of and .ask questions and get answers.

3 years ago

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James Knight Tremonton, UT

We were with Cigna for a couple years and they did a good job of helping us manage our health care and benefit management. Customer service was always reachable and friendly.

3 years ago

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Melinda Olson Goodyear, AZ

Cigna has provided us with great insurance and to see the doctors we like. Customer service helped us figure out issues we had.

4 years ago

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Michelle W Coraopolis, PA

I feel like the health insurance plans offered to me by my employer from Cigna were not as good as I've had in the past. The high deductible plan was REALLY high, and my normal pills I took daily weren't covered. But the customer service helped me as much as they could and walked me through where I needed to look/go to fix my problems.

4 years ago

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Dylan Curtis Pleasant Grove, UT

We had this Health Insurance when my daughter broke her arm while trampolining. They took good care of us, without it we would have been put in a big financial hole.

4 years ago

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Nana Asiata Herriman, UT

I love Cigna! They're prompt when I need to call in for coverage information. Most offices we end up at are covered by Cigna which is great!

4 years ago

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Kaleb Herbert Gilbert, AZ

I am new to Cigna, but it has been very frustrating to try and get answers to costs prior to attending an appointment. I was transferred to 3 different departments and still did not get the answers I needed. I am not happy with the service.

5 years ago Edited September 14, 2021

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A Craw Draper, UT

I have been dealing with a Cigna problem for the past year. It hasn't been corrected and it is a Cigna issue. I continue to deal with the problem. My husband's company is now switching insurance providers because it has been such a frustrating issue. He is an executive at the company and there are currently over 200 employees (and growing, they just had their series A capital raise). I honestly wish you could contact me about this. It is not resolved and I have had Cigna insurance for years prior to this without an issue.

5 years ago

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Zoe Julian

I would give Cigna zero stars if it were possible. Cigna gave me the run around for 9 months following a medical procedure that was covered by my insurance. They continued to reject my claims even though everything was covered and had been verified previous to treatment. Only after threatening legal action did they fulfill their end of the terms. The customer service was less than helpful and I was given incorrect and different information every time I called, resulting in confusion and a longer time to get my claims settled. I will never use Cigna again.

6 years ago

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Teresa Taylor FL

I have Cigna now and they seem to be a good company. No problems with claims submitted.

1 year ago

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Thad Pearson Kansas City, MO

They are terrible. Contracted all authorization to 3rd party so you will not deal with Cigna and the 3rd party gets paid to deny coverage. What a sleazy company. Shop somewhere else for your medical insurance.

2 years ago

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Shelbi Griggs Houston, TX

Cigna is what I use through my work and they have a lot of providers in the network and good mental health insurance.

2 years ago

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Chelsea96 Bolton, BOL

Cigna customer service is ridiculous response to emails months, to get through on the phone 45 minuet wait and then when you get through staff very rude I would not recommend AXA is 100% better than Cigna on customer service

3 years ago

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northender Newark, NJ

Worst coverage I've ever had. They cannot provide details of costs ahead of time and NONE of my three doctor networks are in-network this year, resulting with 100% out of pocket costs, including well visits. Abhorrent.

3 years ago

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bruce walter ,

High premiums, high deductibles, low care and service. Plain and simple, they just want your money and have implemented ways to NOT give you coverage. Another big company that doesn't care for its members.

3 years ago