LeafGuard: Read 450 User Reviews From Real Homeowners

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Verified Customer

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patrick ohara

Superior product and installation. Pretty pricey perhaps. Works as well as promised. Still waiting on a downspout extension to finish the installation despite several messages calls to company reps.

1 year ago

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Verified Customer

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Mike

Was promised a gift card through the MD Home Show and we have called 3-4 times since it wasn’t given as promised and no one contacts us back. Product installed well but response and communication is very lacking. Still waiting on gift card.

1 year ago

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Verified Customer

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Elaine

I liked the quality of the gutter. They are expensive but come with a lifetime warranty and transfers to new owner of the house if I ever sell. I'm happy my husband won't have to get in roof again too clean gutters.

1 year ago

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Michael Gaskin

LeafGuard's product is quality. What is a concern is the price. The folks I had the pleasure of working with were professional and knowledgeable. The installers provided great customer service. LeafGuard's overall service was awesome, but the price is pricey.

1 year ago

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Verified Customer

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Daryl

Could have been better for what it costs. Installers forgot some parfs so had to come back to complete. Left quite a few metal screws lying on the ground in lawn and driveway. Had spillage during 1st rain after installing so sent them vjdeo and they aent out a crew to adjust a week later. Seems to be doing ok now

1 year ago

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Verified Customer

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Jimmy

Our salesman said we would only need 3 downspouts and it appears he was wrong. The installers left a tremendous mess on my pool deck and the gutters were scratched in a few places. They did fix the scratches, and are working to correct other issues, but I am not as happy as I had hoped.,

1 year ago

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Verified Customer

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Donald

The sales person and installers were very professional and courteous. The job was completed in a timely manner and all of the old material was removed from the site. Great job by all of your staff.

1 year ago

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Brad

I spent a lot of money on gutters. Didn't get to see them make the gutters in the truck like was said. Didn't have things that were agreed upon when installed. But did get put on after I had to message back. Was told there wasn't going to be a big mess.. I have to clean my flat roof of all debris. Wife didn't like the look of a gutter above the garage, but that was thrown aside at walk through. There were parts left in my yard. And roof that I had to pick up. Sharp pieces on a downspout. That look reused from old gutter. Had to take pictures because they didn't take them after installation. Did like the salesman though. Probably the best part. If I had to do it again, I would go with regular gutters and maintain them myself...

1 year ago

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Verified Customer

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Jim

HAVEN'T HAD THEM LONG ENOUGH TO RATE BUT SO FAR WE ARE PLEASED. HAD A SMALL PROBLEM AFTER THEY ARE PUT ON IN JANUARY AND THEY CAME AND FIXED IT IMMEDIATELY. SO FAR, SO GOOD

1 year ago

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Verified Customer

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Mike

We purchased this gutter system on 3-29-2024. The main reason was to circumvent a situation that was causing a massive washout in a particular area after a recent add on to our house. They came out. Provided a free 'inspection' and a fabulous presentation. Nice. Looked like it would solve the problem. Flash forward a few storms later.. not only is the situation NOT resolved... it is worse. I called CS and offered to provide a video, which honestly did not do the problem justice due to crappy phone video, but she declined and said the person she was going to alert would want it. After a week no one called so I called the agent that sold us the product and sent him the video. The next day a 'manager' called and set up an appointment for today to "fix" the issue and would call around 8AM to let me know when they would be here. No phone call and no show. In the mean time I would be remise to note that when we purchased on 03/29/24 they were all over themselves to get it installed like RIGHT NOW to the affect they were going to send a team out in the midst of Easter weekend. We had family coming and events, not to mention their installers would probs like to have a minute with their families, so pushed back for the following week. So you all are HUGE on install RIGHT NOW but total meh on the service/maintenance after the fact you tout so much about.

1 year ago

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Verified Customer

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Rob Case (Robby)

At the front of the house, around our front porch, they put un-primed one-by wood to extend the face board in which to hang the gutters on. They put white flashing over it and bent it over with their hands to cover the wood they just put on. However, the back side is completely visible when you come out on the porch. Looks very sub standard and shoddy. At the back of the house, you can look up and plainly see that the roof over shoots the gutters, and at one end, the gutter runs out about 3 feet into space. For more than a month we have been waiting for them to return but …. So, … so much for their lifetime warranty. We paid $11,000 for gutters that isnt worth $1,000. Stay away from these scammers, we are heading to court to have them remove this crap from our home. We have video and pictures if you want them.

1 year ago

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Verified Customer

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Barbara

The workers fell off a latter or the latter slipped and damaged my neighbors vinyl siding. They didn't tell me and a few days latter I saw where one side of the latter was deeper on one side, in the ground. She has not noticed, but they should have told me. Otherwise I'm satisfied.

1 year ago

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Verified Customer

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Matthew

Product is good but they start off acting all friendly like they will take care of any issues but the second they finish the job they will mark you off as someone who already paid with no cares for your issues. My specific issue is they forgot to instal an entire piece! I have now paid thousands of dollars for an incomplete project and no response from the company. Who wouldn’t be outraged by such a scenario?!

1 year ago

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Verified Customer

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Marilyn

After spending nearly nine grand on gutters, downspouts, etc, I have a plastic diverter, above ground, to keep the eater away from my HVAC unit. My salesman told me it is the only resolution. Had I known, I likely would not have chosen your company. I think I got taken on this job. Im not a happy customer.

1 year ago

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Clarence

The sales presentation was informative and plesant. We were not given enough information on the financing prior to the installation of the product. the service was quick and efficient

1 year ago

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Verified Customer

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Judith

Leafguard had been a wonderful company to work with. The people we dealt with have been fabulous. We still have one corner that is leaking but they assured us they would not give up until it is resolved.

1 year ago

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Miley

The crew was prompt and very professional. They took the time to answer any questions and worked to solve an issue we had with a downspout’s location.

1 year ago

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Michael

I have no idea how good housekeeping could get there seal of approval for leaf guard gutters system. I experienced a heavy rain and the downspouts caused the water to back up to the top of the house. Water was leaking out of every joint. Icicles formed on part of the gutters where there’s no insulation on my porch roof over my sidewalks, creating an icy walkway hazard. Nothing was mentioned during the selling point of the gutter system. Buyer beware! Also the bigger size of the gutter system is extremely noisy, as the water drains out. I’ve only had leaf guards gutters for four months. I don’t know what will happen when fall comes and the leaves come into contact with the gutters.

1 year ago

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Verified Customer

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Tommy

I was not pleased with the refund process. We were not able to install all that we purchased so they were refunding us. The difference in the quotes we received was not the amount we were refunded.

1 year ago

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Verified Customer

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Vincent

These are good gutters. They worked with me on the way I wanted them installed and when installed. I have received many complaints on my new gutters.

1 year ago

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Verified Customer

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M Lim

Appears to be working the way it was designed. Installation was without a hitch and done in a timely manner. Haven't experience any heavy downpour yet but when it happened, will know if it deserves a 5 stars rating.

1 year ago

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Nathan Cornine

I thought the company did well for our family. I told them I had several questions about the engineering of their services they offer and came through with it.

1 year ago

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Erwin

The installer told me that I didn’t need one of my downspouts that I had one at before. I wish that he would have installed one there. The receptical in the ground is there and looks funny without one there.

1 year ago

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Verified Customer

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Jerry

Product seems good. Have not been able to see it in heavy rain. still have water under edge of house. One area not finished now birds building nest in back of gutter. Lot of money to not be 100%

1 year ago

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Verified Customer

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J B

Very professional, was able to have installation done within a few days. Installers were professional, respectful and pleasant. Definitely recommend this product.

1 year ago Edited May 1, 2024

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Verified Customer

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Ken

The follow-up response for installation of splash blocks still has not happened. Also noted, the downspouts are noisy as can be. Even in the lightest rain they reverberate throughout the house. with my installation with its eight downspouts, the noise is enough to wake me up from a sound sleep.

1 year ago

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Verified Customer

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Fay

I liked the quick response to our job and the efficient way the crew worked to complete the installation. They were neat and left nothing behind to be cleaned up.

1 year ago

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Verified Customer

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Gwendolyn

The gutters are a perfect blend with the tone of the home. I am a new gutter owner and therefore have not had a sufficient amount of time to review the function of the system, but so far they are working well.

1 year ago

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Verified Customer

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Joanne

The gutters went up in one day. The installers did not leave a mess for me to pick up. Also, the color of the gutters match the colors on my home, they are almost invisible.

1 year ago

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Verified Customer

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Jill Chapman

I am very happy with my new LeafGuard system,. My representative was great, install was timely, looks super sharp and most importantly.. works great so far!

1 year ago

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Verified Customer

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Erin Adams

Install was done quickly and when finished we were able to walk thru and ask questions. Since its been installed we had a question/concern, and when we called the rep that we bought the product from we never heard back.

1 year ago

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Verified Customer

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ERIC HENRICKS

Installation seemed to go well but there were a couple areas that needed remediation. When I emailed the company about the matter, I was promptly told that it would be addressed on a certain date. That date came and went and yet the problem persisted. I sent another email to the company but weeks later have not received a reply.

1 year ago

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Kent

The process after negotiating a price was smooth and easy. Only two installers installed my entire triplex facility. Thanks Leaf Guard for your lifetime product. KE

1 year ago

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Verified Customer

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Daniel Wilson

The installation was quick, very professional. Looks better than the ones that were in place and love the fact I will never have to go back on the roof to do any maintenance.

1 year ago

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Hal

Team was amazing. From sales to installation the team was communicative and working. I have seen some drips that I have not determined the cause of but overall the gutters work well.

1 year ago

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Verified Customer

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David

Last big storm my new gutters were overflowing!! Water was spraying out both sides of the clean out!!! When I checked it the next day it was clean!+!!! I don't know why they are needed at the end of waters path !!! And I paid for the stupid things!!! David R.

1 year ago

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Donna Rados

The crew was awesome, very professional. They worked quickly and efficiently. Our house was finished in one shift! We are very happy with the product!

1 year ago

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Craig

Installation crew was very efficient and hard working. They cleaned up after themselves and were very courteous. Had a minor issue that they resolved and made right.

1 year ago

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Lesli

The gutter on one corner of my house was running down away from the downspout... so the water was flowing over the gutter instead on into the downspout . The gutters put on my house are 4 inch gutters in spite of me repeatedly telling them that my house shed massive amounts of water when it rains. The four inch gutters do not handle the amount of water from my roof when it rains and my basement floods. Everyone I've had contact with has been extremely nice. I just wish that for $26,000.00 , my gutters worked as intended.

1 year ago

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Mr Bill

Gutters are attractive and seem to be well made. The gutters work as advertised. They are a bit noisy which was revealed by the installer only after they were completed. This is a product that is way over priced and extremely expensive. We chose them because we could afford the price and we wanted that style of product.

1 year ago

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Duncan

Salesperson, manager & installation crew were all very good. Only reason the rating was not a 5 was because we found nails in our grass & driveway after the installation. Still we would highly recommend

1 year ago

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Larry

They had to come back because the end cap was leaking. Now its leaking in the middle of my gutter. Called yesterday 4:16 and they told me the manager was in a meeting to call back at noon tomorrow 4/17. They could have told me that they will call me back.

1 year ago

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Gerry Tryhane

While a bit expensive we really think we received out moneys worth and were impressed with the performance of the LeafGuard and the installation and sales team.

1 year ago

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Jennifer Freeman

Excellent staff and quality craftsmanship. Everyone was super polite and friendly. Showed up on time and cleaned up when they were done. Highly recommend.

1 year ago

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Randy

I liked the over kill design of the system. Very heavy and sturdy, and I expected to pay for it. They came and installed the system on my shop and I have cameras up and watched the work after done. They did not install everything that was purchased. Never ran a chalk string to get proper drain. Just eyeballs it. Had dips and sags. Called and they sent a person out came up with a game plan for repairs. When installers came back they didn't have materials to do the job. Told me I didn't need all the materials that I had paid for. They were also very rude and still didn't fix things that I was showing them was wrong. Very disappointed. I had friends that were interested in the system but after seeing the job done there going a different rought.

1 year ago

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Rick

The product is fine. The customer service is bad. I’m waiting for a billing adjustment ( I was charged for materials I did not receive) and it’s been almost two months and I get nothing from them

1 year ago Edited April 18, 2024

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Amy Jerden

They worked with us to get our gutters replaced within our budget. Went above and beyond. No hard sales pressure. And they installed the very next day!!!

1 year ago

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Shane Williams

My experience with them involved deceptive sales tactics and a complete disregard for customer satisfaction. Initially, the salesperson blatantly lied about the need to replace fascia boards and misrepresented what was included in the price. Despite promising that the contract for 20 feet of service would cover substantially more, I did not need nor receive any additional services. Shockingly, I captured all these false promises on video and submitted the footage to the manager upon request. Incredibly, the manager admitted to not even viewing the evidence and refused to issue any refund, citing the misleading contract I was tricked into signing. This company operates with a lack of integrity and respect for consumers. I urge you to consider other more reputable providers to avoid falling victim to similar unethical practices.

1 year ago

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Pete

They are low pressure. They show you the differences between all your options on the market, the pros and cons of them all and let you decide what best for your situation.

1 year ago

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Karen

Have only had the gutters for a couple of months, but so far so good. The gutters are attractive and are keeping 98% of the pine needles out of the gutters (my biggest clogging problem with previous gutter systems). One issue was some water leakage out of the downspout trap doors during heavy downpours, but simply slightly bending a flap of metal inside and above the trap door directs the water more towards the center of the downspout and that did the trick!

1 year ago

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