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Universal Windows Direct

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1 User Review
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LAST UPDATED: January 29th, 2022

Opening its doors in 2002, Universal Windows Direct was founded by Michael Strmac and William Barr. These two childhood friends started their company after years of remodelling homes. Universal Windows Direct has made it their goal to provide the best gutters in the business.

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The Good

  • Experience 
  • Coverage
  • 30-Year Warranty
  • Multiple Contracts

Experience

Universal Windows Direct started in 2002, so they only have a moderate amount of industry experience. However, their founders have been in the home remodelling business all of their lives. Their experience and leadership combined with 15 years of successful service make them dependable. 

Coverage

Operating in 24 states, the chances are good that they’ll be able to help you out with your siding needs. 

30-Year Warranty

They offer a warranty that covers most of their products for up to 30 years. This warranty is better than average, but isn’t quite as good as a lifetime or limited lifetime warranty. While the coverage will vary with the manufacturer, you can usually expect coverage for defects, color, hardware, glass films, and insulated glass. 

Multiple Contracts

You have a variety of options regarding contract length. This makes Universal Windows Direct a flexible option, as you can choose between 12-, 18-, or 38-month long contracts.

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The Bad

  • Undisclosed Finance Rates
  • Hidden Fees

Undisclosed Finance Rates

Though they have made it their mission to make quality parts and offer the lowest prices, they aren’t forthright about their APR finance rates. Customers looking for possible finance rate ranges must call in or send an email to get information.

Hidden Fees

Some clients have complained about fees coming up that they didn’t know about in the beginning. Their free window offer turned out to have a $100 fee attached to it. Many customers would appreciate more transparency concerning fees and policies. 

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The Bottom Line

Universal Windows Direct offers a 30-year warranty and has a strong connection with its customers. It also claims to have the cheapest prices; however, its website does not show possible finance rates so clients have no way of knowing what their options might be in the beginning. Its recent social media campaign garnered a lot of attention, and gave Universal Windows Direct a reputation of generosity. We recommend that customers assess their options and keep Universal Windows Direct near the top of their list of possible gutter providers.

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Erin Murphy Saint Paul, MN

Universal Windows Direct replaced my roof. Their price was excellent, which was very important to me as this was not an insurance claim. They completed the job in one day and tidied up. Steve, the owner, came and checked everything out and made sure the site was left clean. My only complaint was that the dumpster company that they arranged took a full week to get the dumpster picked up out of my driveway.

6 months ago