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Ned Stevens Gutter Cleaning

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LAST UPDATED: May 24th, 2023

Opening its doors in 1965, Ned Stevens Gutter Cleaning was founded by Ned Stevens, a milkman who started doing handyman projects on his milk delivery route. He realized how many of his customers needed their gutters cleaned, and his business was born.

Since the beginning, the company has put customers first; this business model has influenced its growth to 15 states. It is a member of the National Rain Gutters Contractor Association and has achieved Home Advisor Elite Service Status. 

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The Good

  • Wide Variety of Services Offered
  • Senior Discount
  • Customer Centric
  • Highly Trained Employees
  • Service Plans

Wide Variety of Services Offered

The Ned Stevens Gutter Cleaning company offers a wide variety of services, going above and beyone simple cleaning customers' gutters. The company offers the following additional services:

  • Gutter installation
  • Gutter repair
  • Gutter protection
  • Gutter guards
  • Mosquito and tick control
  • Roof cleaning
  • Siding and window cleaning
  • Drain snaking
  • Dryer vent cleaning
  • Deck, fence, walkway, and patio cleaning
  • Chimney cap installation
  • Ice damming

Senior Discount

Routine household maintenance can become increasingly difficult for aging homeowners, many of whom look for help from other sources. Ned Stevens acknowledges this need by offering a 5 percent discount to seniors. 

Customer Centric

Ned Stevens Gutter Cleaning is customer focused and offers convenient features like online bill pay, same-day scheduling, and phone lines open seven days per week. Customers can also have peace of mind knowing the company is fully insured. 

Highly Trained Employees

Ned Stevens does not use subcontractors. The company is proud to work with customers for the entire project and guarantees its work. Consumers often prefer to work with companies that do not hire out work contracts to subs. 

All Ned Stevens employees are trained, insured, and have completed a program called “Gutter University,” where they master necessary skills. Its crews are trained in the classroom, as well as in the field under supervision. Additionally, Ned Stevens employs dedicated quality control managers to spot check and guarantee jobs are being done to its company standards. 

Wide Service Area

Ned Stevens offers its services to customers in several states including the following:

  • Connecticut
  • Delaware 
  • Georgia
  • Illinois
  • Maryland
  • Massachusetts
  • New Jersey
  • New York
  • North Carolina
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Virginia
  • Washington
  • Washington, D.C.
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The Bad

  • Upsell Tactics 
  • Vague Website Information

Upsell Tactics

Many home services companies rely on upsell tactics, and Ned Stevens Gutter Cleaning is no different. Services are hired out and clients claim employees insist much more needs to be done. Unfortunately, this is a typical practice which results in technicians getting a cut of the upsell service. While it is annoying for customers, it is a generally accepted part of the sales industry. 

Vague Website Information

The company's website refers to a guarantee, yet does not offer any specific details. Pricing is also not listed on the website; potential customers must contact the company for a quote. 

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The Bottom Line

Ned Stevens Gutter Cleanings is committed to customer service, which has attributed to its growth over the years. The company offers a wide variety of services and is insured, giving potential customers some peace of mind.

However, important details regarding the company's guarantee and pricing structure are missing from the website. If you live in the service area for Ned Stevens Gutter Cleaning and need one of its services, we recommend reaching out asking a customer service representative for more information.  

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Gracie Adorno Randolph, MA

Did a great job on my gutters. My husband can no longer clean the gutters and Ned S does a wonderful job. They let you know where problem areas are and advise yo what the best option/s to do.

9 months ago Edited May 25, 2023