Pella Logo
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2 User Reviews
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Pella Corporation was founded by Pete and Lucille Kuyper in 1925, in the small Dutch Community of Pella, Iowa. Today, Pella is still owned by the Kuyper family, and continues to be a leader in technology and product innovation. Since Pella Corporation became a business they have been awarded more than 150 product and design patents, which has allowed them to improve their services. 

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The Good

  • Time in Business 
  • Variety of Styles 
  • Garage Door Visualizer 

Time in Business 

Pella Corporation has been in business for 92 years, allowing them to gain a lot of experience in the services they provide. 

Variety of Styles 

Customer can choose from a variety of styles when choosing to purchase their garage doors from Pella. The following styles are described on Pella website: 

  • Architect series 
  • Pella custom garage doors 
  • Encompass by Pella garage doors 

Garage Door Visualizer

If you would like to see your home reinvented with Pella garage and entry door, you’ll love their online garage door visualizer tool. Simply upload a photo of your home or choose from our sample homes, select the door design of your preference and view the door on your home. 

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The Bad

  • Undisclosed Warranty Program 

Undisclosed Warranty Program 

Pella doesn’t disclose warranty program they offer on their garage doors. Undisclosed information makes it difficult for customers to make a final decision. 

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The Bottom Line

If you are looking for a company with experience and variety of products then Pella Corporation is the company for you. Even though Pella focuses mainly on window services, they also offer doors, blinds, shades, and garage doors. However, you will find it difficult to make a final decisions if you want to purchase from Pella because of the undisclosed warranty program information.

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Star Rating

3.5

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2 Reviews

Review Breakdown

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Sentiment Criteria

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Review Source

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Steven Klaproth Phoenix, AZ

Pella garage doors are extremely well built and last for decades. They are beautifully crafted and add great value to a home.

2 months ago

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Gary W. Shelbyville, TN

Bought the door thru Lowes. Double Garage Door. The door arrived with a box full of parts just throw in. Had to lay out a table and presort all the parts, nuts, bolts etc. Started assembling the door. Got to top panel and no holders for the rollers. Called Pella Cust. Serv. and got transferred 3 times. Gentleman came on and told him the problem that parts were missing and he stated he would get them shipped out and I should have them in 2 days. On Monday of the next week, called Pella again. Got a lady who said she saw the order in her system, but no tracking number so had no info on shipment. Said the would call me the next day. No call received. Called back and got the same person again and this time she said she had the tracking number and gave it to me,. Would not transfer me to the person who actually made the order to ship. She just kept saying call Fed. Ex.. Have tracked the pkg. 4 times now and it shows Fed Ex has had the pkg for 8 days now. Always says in transit. They will not give me info as I am not the shipper. Called Pella 3 times today and every time got a recording that no one is available to take your call and to leave a msg. and they will call me back. Did so on first call. By the late afternoon and 2 more attempts, no one has called. Tried to send them an email and it won't go thru to their email address. Only Pella can get the info on the pkg, but I can't reach them. Absolutely horrible customer service. After parts are here and door install is finished, hope I never have to deal with them again. Will never recommend with customer support like they have,

2 years ago

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