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Flooring America

Is This Your Business?
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Author: Kaitlyn Short

LAST UPDATED: December 23rd, 2023

Flooring America was founded in 1989 and is now cooperative of over 500 independent retailers. They operate around their slogan, “Where Friends Send Friends,” which is why Flooring America stores are each locally owned and operated. They fill their stores with local experts, so each community has an expert in their area that can help fulfill their flooring needs. 

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The Good

  • Variety of Warranties and Guarantees 
  • Covers 50 States
  • Free Room Measure

Variety of Warranties and Guarantees 

Flooring America has multiple warranties and guarantees that are sure to fit the needs of the customer. It has a Confidence Plus warranty, which means after having a four or five-star rated floor for 30 days, Flooring America will replace it if you do not like it. Its Price Protection guarantee is there in case you find a lower price somewhere else within 30 days of purchasing. Flooring America also offers a Lifetime Installation guarantee just in case there are any issues with the installation. If anything ever happens that is an installation-related issue, they will fix your floor for free. 

Covers 50 States

Flooring America is available all over the country because its stores are found in all 50 states. With each store being locally owned, customers are able to get the brand that is popular all over the nation, but also get to work with local experts that have products that match the local style.

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The Bad

  • Store Inconsistencies

Store Inconsistencies

Although there are many perks to having each Flooring America independently owned, this can be a cause for problems when it comes to comparing multiple local stores. Each Flooring America is ran different because of the different managements, so before choosing a Flooring America company, see how many different Flooring America stores are in your area and compare the local reviews to find the best service.

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The Bottom Line

Flooring America is a trusted brand that would be a good choice for a flooring company. Their transparent warranties and guarantees will ensure you get the right product for the right price. If your local Flooring America store has a good reputation, then Flooring America is a great choice for flooring. 

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Flying Fast The Villages, FL

Not Recommended in any way , we spent a large amount on flooring with this company, it was supposed to be a good experience , I outlined many good questions at the sales point, how long would it take , where is the wood made etc, . Well its not made in America per the box opposite to the label and also there is a sign says products made in America, was trying to avoid Lumber Liquidators issue they had years back, the job took 4-5 days, yes three guys showed up 1st day but one left early next day 1 guy, its because they have other unfinished jobs, house was upside down for a week, lots of lost work time, we had a major issue that the owner was very unprofessional in our opinion, seems more centered to profit vs long term satisfaction or even reviews- again my opinion, the brands are 80% off brands, what I mean is you can start a flooring co, get the wood presented like the other companies and behind the scenes be a small company, what I mean is will this company back warranty 10 yrs from now, probably not and the co we bought the wood from was very much like FA not easy to work with, while I have no proof feel the reviews could possibly be fake, just look how great the reviews are but this is opposite to what you see on the BB site it’s a 1 star and will say ditto to all the bad reviews, this was one of the worst customer experiences I have had in as long as I can remember, how are the yelp reviews so good , usually using a name of a sales rep then so many can have a bad experience, how can they promise 1-2 days installation and it takes 2-3x longer, how can they say made in America ask me about and sell imported wood, how can they have such bad reviews on BBB yet YELP and Facebook is perfect, its just fishy, I would in my opinion run far from this company, it took a great experience and turned it into a nightmare, be cautious if you have an issue to sign anything. The above is my experience and opinion with FA to express my 2nd amendment right from my own personal experience. IT was a REALLY bad experience that I would have never done but rather used LOWES or Home depot.

11 months ago