Located in the Prairie Village area of Kansas, Midwest Flooring Company is a flooring installation company that specializes in laminate, luxury vinyl, and hardwood flooring installation and refinishing.
Midwest Flooring Company offers flat-rate pricing (that is both affordable and completely transparent), world-class customer service, and according to the company, the industry's greatest quality guarantee.
Midwest Flooring Company states that it can keep its costs low by "leaving the flooring selection up to you." This method cuts down on inventory, showrooms, and materials costs while passing savings onto Midwest Flooring Company customers.
Midwest Flooring Company offers a 1-year warranty on all of its services. This is in addition to the manufacturer warranty.
Unfortunately, we feel that Midwest Flooring is a bit vague with some of its information. For example, the company has a 1-year warranty on all its services, but the company fails to disclose any more information.
While it's likely the company provides the terms and conditions to customers once they've completed the consultation and are ready to sign, it would be helpful to disclose this information upfront on the website. Many people may skip over the terms and conditions, but they are vital; in fact, they cover various topics (orders, delivery, payment, risk, warranties, defects, pricing, liability, and more) that could affect your order and experience with the company.
Unfortunately, not including the terms and conditions is frustrating to both parties. The customers don't know what to expect from the company, and Midwest Flooring hasn't told the customers what it expects from them.
Another item that our research team felt could use more clarification was Midwest Flooring Company's greatest quality guarantee. The website needs more information to back up this statement.
Midwest Flooring Company's website includes a pricing calculator. This tool is designed to help customers determine how much flooring they'll need and how much it will cost. Unfortunately, when our research team visited the website, the pricing calculator page was empty.
Midwest Flooring Company appears to be a reliable flooring company. The company definitely knows a thing or two about all types and brands of flooring but fails to thoroughly explain why customers should trust them with their floors.
Midwest Flooring Company does make a lot of bold statements claiming that it is the most reliable, trustworthy, and quality flooring company. Still, we'd like the company to explain and go through what consumers can expect when working with this company.
Consumers are probably left with questions such as: How long can I expect my floor renovation to take? Is there any way to finance my new floor through Midwest Flooring Company? What does the warranty not cover?
Anthony Lee Lehigh, OK
1 year ago
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