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Linda Cavezza
January 19th, 2018 DETAILS
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We built a home 3 years ago and put Kraus engineered hardwood throughout our home. It had a brushed finish. The installer noticed that there were boards that were coming out of the box that were defective. Once the floor was in, we had to have them come back and repair boards that started to split. Kraus advised that it was our fault with the cleaning products we were using. The company that installed it in our home agreed that it was defective and replaced the flooring. We were told that we could not go with the brushed finish and more and had to go with a low shine. It changed the whole look of our home. We wanted to go with the same flooring. Not even a year after the replacement flooring was put in, the flooring has started to have bubbles appear in some of the boards. Again, the Kraus representative came and looked at the flooring. We were told that once again, it was our fault. Our flooring is not even a year old and it looks like it has been in our home for 10. We have this flooring throughout the majority of our home. Kraus definitely does not stand by their product. I would definitely not recommend it.