Floor Coverings International provides full service floor sales, design, and installation services to residential and commercial clients. Since 1990, the company has serviced over 400,000 clients all over the United States. As one of the largest in-home flooring providers in the country, Floor Coverings International has developed a reputation of respect and dependability. From start to finish, Floor Coverings International will help its clients transform their living space by offering quality products and workmanship.
When a flooring client comes to Floor Coverings International, a trained and professional design associate will immediately get to work to help find the best fit functionally and aesthetically. All of these types of meetings and consultations are complimentary and provide prospective customers with the ability to see what the projected costs and scope of work will be.
Providing clients with customization options is one of the reasons Floor Coverings International stands out within the industry. Instead of selecting from cookie-cutter solutions, Floor Coverings International provides its customers with personalized flooring and selections all backed by a professional installation process.
As a customized flooring installer, Floor Coverings International truly works to provide its customers with unique solutions that fit the home or commercial property perfectly. Regardless of the project type, Floor Coverings International has quality products available for each design and installation project it takes on. Flooring options include:
Need specific products include the following solutions:
To find the ideal solution, Floor Coverings International provides a designated design professional to identify which product or flooring type will work best. Not all flooring installation companies provide this many options that can benefit both residential and commercial spaces.
It is relatively common for flooring companies to provide clients with an opportunity to visit a showroom. In these visits, prospective clients can get a better idea of what the product looks like and better envision how it will function in a desired room. While the classic "showroom" is not a differentiating factor by any means within the flooring industry, Floor Coverings International offers this service but with a twist.
Interested customers that want to work with Floor Coverings International can use the mobile flooring showroom tool the company offers to those still in the research phase. There are thousands of Floor Coverings International options to choose from and can be easily accessed and viewed all from a mobile device. Regardless of the lifestyle, space, and budget, the mobile flooring showroom available through Floor Coverings International will help clients see what the flooring will look like from the comfort of their own home.
For a number of interested flooring clients, the cost of having new flooring put in is the major hold up even when it is needed. Not all flooring companies will be flexible with budget constraints. Instead, some providers will simply pass on the project and go to where there is more money to be made. Floor Coverings International recognizes this struggle and has worked to address it to make upgraded flooring options more accessible.
There are flexible financing options that are designed to fit each interested client's budget and credit circumstances. When a quote is proposed, financing options will be discussed. The estimate that Floor Coverings International should be "down to the penny" and will include the final cost of the flooring project while also offering different payment terms or discount opportunities custom to each situation. Not all flooring installation provider offer a comparable financial service to its clients.
Each client that goes through Floor Coverings International will have access to the company's coverage and warranty. On the installation aspect of the project, Floor Coverings International will provide a full two year warranty. Most flooring installation providers will only offer this same coverage for 12 months.
As for the actual flooring product, Floor Coverings International offers a direct limited warranty which will cover any issues for up to ten years. What sets Floor Coverings International apart from its competition is the fact that the company will always meet or exceed the time length of coverage set forth by the product manufacturers.
One of the benefits of working with Floor Coverings International is its service area covers quite a bit of North America. The downside to that is it is because of the way the business model is set up. Floor Covering International branches are individually owned as flooring franchises. That means that the experience one client has in one state with a particular franchise could be vastly different from a franchise in another area making it difficult to consistently rate customer care or workmanship.
While there is a rigorous process to be professionally trained within the Floor Coverings International framework, it is virtually impossible to maintain control from one franchise to another in terms of day to day operation. The consistency throughout the country may not be the same as a flooring company with a drastically smaller service area.
Again, since each area is its own franchise of the overarching Floor Coverings International, there is no way to say one problem that a particular customer faces will be the same experience others working with a different team will experience. That being said, there seems to be a common consensus among former clients on a national level regarding project completion times.
There have been a growing number of reported issues stating that projects done by Floor Coverings International franchises took much longer than originally stated in the estimate process. There are a number of varying reasons for this discrepancy, but it is something prospective clients should be aware of.