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5.7

Overall Score

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KathaniJane Austen

Went today and they only had one person on the counter. The guy doing the order took forever to do one customer and did not even acknowledge me while I was standing waiting there. A simple “I’ll be right with you” would have been enough. It’s sad because usually have no problem in this branch. Staff is usually friendly and efficient.

11 months ago

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Sonam Eden Bozeman, MT

I am a long-time member of Costco and will remain one, however, this is my first time shopping at the Optical department Costco because they were the cheapest, I went there with my prescription, and the guy assisted with shopping for the frame, and my glasses order got done. After a few days, I got a text message saying that my order is ready for pickup. The lady who handle my request handed over my glasses 👓 I tried them on and found out that they got my number wrong. She checked and said, Sorry it's on them because their lab did it wrong and they have to send it back to fix it and it will take about 10 days. I said OK. Yesterday I got a text message for the pick-up again. I went to Costco today but was very disappointed to find out they didn't change anything to the glasses. The lab staff or Bozeman MT Costco The optical staff didn’t even check the glasses. I wish they could have checked the orders before they send a text to the customer for the pickup. Hopefully, they will have it fixed this time 🙏

1 year ago

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Frank Fulton Meridian, ID

I am a long time member of costco, and will remain one, however I will avoid the Optical department. I have eye surgery coming up in a couple weeks, and my eye surgeon asked me to go the next couple of weeks without a contact in my one eye that will be operated on. So I took a pair of glasses in that needed one clear lens, next to one lens that was already in the glasses from a previous prescription. My eye surgeon recommended Costco because they were cheapest, since I only needed 2-weeks of wear. The lady who assisted me seemed annoyed with my request, but went ahead and took the order. She told me that even though I only needed one clear lens, they still had to charge me full rate for two lenses - which was fine by me. Of course, after having to push my surgery out a couple weeks to wait for the glasses to come back from their lab, it was very disappointing to go in and find that they went ahead and made both lenses clear and that they threw away the only good lens I had. When I called in to tell them of the mistake, they just said it sounded like a mistake, nothing they could do unless I wanted to start the process over with them. No thank you. I cannot delay my needed surgery any longer - so I spend my two weeks without vision. Mistakes I understand, but their tough luck approach to their screw up baffles me. ITS VISION! Not the place to skimp, I learn.

1 year ago

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Deirdre Seim Louisville, KY

I ordered a 6 month supply of contacts for BOTH eyes (different lenses for each eye). My order was immediately confirmed by email. 10 days later received an email stating order had been shipped. 6 days after that, received a box in the mail. When I opened the box, half of box was filled with packing materials and only the contacts for left eye were in the box. I assumed the other eye supply was shipped separately so I logged onto to my costoc.com account to find tracking number. Despite the email stating my order was shipped and NO emails notifying me of anything amiss, I found the order for my right eye was marked "canceled" with no further explanation. I called Costco.com customer service and after a lengthy phone tree process was eventually connected to a very polite agent who said that is was the "vendors" fault and that they (whoever they were) should have notified me that my order was cancelled and explained why. This is patently absurd. No matter what Costco.com is doing in the back of the house, they are the "vendor" and the sole point of contact I had at any point. I still have no idea who the "vendor" supposedly is or why the order was partially cancelled. Nor do I think it is acceptable for Costco.com to claim they have zero responsibility to even notify me that my order was cancelled. The Costco.com phone rep suggested I call Costco.com Optical directly. BUT-- Get this-- she had no way to transfer me, no phone number to give an no idea when that department might open. But, she was politely adamant that Costco was not responsible for notifying me in any way that my order was cancelled - that was the responsibility of whatever anonymous company Costco passed the order to. Luckily, I was able to scramble and find another online supplier for my right eye -- actually at $10 cheaper per box. I called that supplier to verify they actually had then lenses and am expecting to receive them in the next few days. Overall, Costco.com is fine when things go well- but when there is an issue or they make an error, don't expect them to admit it or make any effort to solve it OR even to try to change their processes so future customers don't have the same experience.

1 year ago

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Masoumeh Khalkhali Irvine, CA

I had the worst experience ever with Tustin Costco optical! - Don't rely on the employees advice! - Don’t rely the prices, they do not guaranty quality glasses! - There is no costumer service! I was really in need of a glasses. Based on wrong advice of the branch employee, we decided to purchase two glasses to get 30% discount. I waited until my husband have an eye exam and then go and order frames. When we went there we find out the discount does not apply to us. We selected two of the most expensive glasses. After a week they called us to get the frames. My husband picked them up and didn’t notice that mine is damaged. We went there another time, and they offered to redo it for us. After a week we went to collect it. It was damaged again! Then the most that the manager was able to offer us was to return our money! It was really a pain to fit these time consuming visits to costco Optical into our busy daily schedule as a full time employees, especially that our naughty daughter was accompanying us in all these visits. Who cares! I was really frustrated and angry and just wanted to share this with someone!

1 year ago

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Gina Gunn Dayton, OH

Spend the extra money to use a quality optical shop. Costco is NOT a quality optical shop at ALL! I bought 4 pairs and each pair had a defect! The new manager Rebecca wanted to argue that she couldn’t see the bubbles in my UV coating! After an hour of her rudeness, she finally agreed to make another pair! My ophthalmologist was appalled at the fact that my lenses were not only the cheapest quality but truly inconsistent from one pair to another on visual acuity. I was glad to hear it wasn’t just me! Totally not worth the next pair of cheap glasses coming my way! COMPLETE JUNK!!! I will gladly spend more for quality lens and frames! Who has the time to take a number, wait an hour only to be treated rudely!!??!! Then to receive junk! Not my bag! Goodby Costco Optical!! I’ve heard so many customers at Costco complain that a month or two later their glasses became a problem! Bargain shopping glasses isn’t worth the headache! Huge waste of my precious time! Screw Costco Optical!!!! Worth the slight increase in my investment not to deal with these folks ever again!

1 year ago Edited December 16, 2022

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June Barnard Ottawa, ON

Fast prompt service bought my eyeglasses at Costco Ottawa ontario. Bought on Wednesday night was ready for pickup on Tuesday morning. Very impressed. Enjoying my new glasses.

1 year ago

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J.Rivera Smyrna, TN

I was called to pick up my bifocals as being ready. I arrived after traveling 40 min and as they tried on my glasses found that only one lense had been covered with material used for pre cataracts. Just a dimple “ Im sorry, we need to send them back.” I later found out that my grand daughter had only one lense in her glasses as she went to pick her’s up. Why were they not checked first to see if they looked ready to be picked up without causing not only a 1& 1/2 hour of lost time, but also the lost money on gasoline in these days of high prices. And the stress ( just days before my son’s wedding day) . Not to mention the poor workmanship from where ever they are made. Reimbursements for lost time and money should be made so the mistakes, and employees graded to lessen these careless mistakes. Now I must find out who the Company is , and how to reach quality control, and speak with the cosco optical managers to see why they were not checked before calling to be picked up. Also the company making the bad mistakes on the glasses. The checkout person said they had to be completely redone, as you csnnot just coat one lense separately. To be continued…

1 year ago

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Linda Honig Omaha, NE

I ordered contacts for the first time at Costco and now I know it is not a pleasant experience. First set one eye was imputed to their system incorrectly. So, after 10 days of waiting for my contacts the came in wrong due to input by the optical dept. I returned the wrong set and was told the left eye lenses would be delivered in a few days. Then, I received the left set and it did not match the prescription. I left a message to get a call but, they never called. I waited no return call. The optical dept. never advised me that they talked to my Dr. and changed the prescription. I was looking for the original prescription. They didn’t match. I drove over to Costco to see everyone standing around. I never got my return call. I wasted my time going over to Costco optical. If they would have returned my call this might have been a better experience.

1 year ago

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LA Lakeside, CA

This is about my first experience of NOT getting an eye exam at the Santee Costco location - not the purchasing of glasses. It is hard to get time off of work so I scheduled the first appointment of the day, 10am. I arrived on time and waited until 10:25am. From 10:05 until I left the office, his assistant kept telling me he would be out in a couple minutes. He never came out and by 10:25 I knew I no longer had time for the exam and get back to work on time, I had to leave. I lost time from work, didn't get an eye exam, and left feeling like the office doesn't care about the customer/patient nor have respect for our time and what it takes for some of us to get to an appointment. Having purchased glasses before - a good experience, I find myself very disappointed with the exam portion of the process. Not Amazing!

1 year ago

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The Mickster Winter Springs, FL

I should have gone to an optometrist that actually took his time with his patients. I have been a Costco member since 1987 in the Orlando FL area. I never used their optical service and in retrospect, I never should have. Truth be told I haven't been in for an eye exam for several years. I knew things would be different, but I felt like I was being timed by the doctor so he could get to his next appointment. . He knew what I needed, blah, blah, blah, and got me out of his chair in less than 15-20 min. I thought ok, we'll see. When the glasses arrived I put them on only to see almost double vision. "Oh, we will remake the lenses for free but you need to go back to the Dr. and make an appointment." Another 10 days! I went to the service desk only to find out they can't process a return - Only optical. I go there and the person tells me they are custom made and can't be returned. I wanted to speak to the manager and she is on lunch break so I get her card and she calls me. when I get back home. Told her I was very dissatisfied with the entire experience and want a complete refund. Waiting to see if that becomes a reality. Dr. has his money, and so does Costco and I have 2 pr. of glasses I can't see out of. I can't speak about the quality of their optical products but in my experience, if you want a comprehensive eye exam find someone that doesn't work out of a big box warehouse store.

1 year ago

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Pamela Johnson Alexander City, AL

Their requirement that each person has to have a membership is ridiculous. I am on my daughters card and when my husband and I went to get exam and glasses, they said we couldn’t buy his because he wasn’t on the membership. Yet I could have went and bought him the most expensive item in the store and it would have been ok. What about a minor child, do they require them to have a membership? It’s just a scam to make you spend more money.

1 year ago

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Dcn. George Elandary Wylie, TX

While trying my new prescription glass, they made a weird sound. Shawn said that there was nothing wrong with them. The manager I believe gave me a strange look and instructed another employee to inspect the new pair of glasses. The girl told me that there is a space between the Frame and lens and will do them again. A week later I went to pick the new pair up and I could see a big time colored glare and a sharp line on both sides at the edges of the lenses. Of course the same guy, his supervisor and the assistant General manager of the store said that they cannot satisfy me as a customer and told me that I cannot buy glasses from Costco anymore.

1 year ago

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Debbie Dallas, TX

I went to Costco for a pair of glasses. When they came back, I could not see distance well. They told me they were fine and maybe my prescription was wrong. I went back to the eye doctor, who refracted me again, and told me the prescription was correct. My eye doctor charged $50 because she said this is a recurring problem at Costco, LensCrafters and others. They the eye doctor manually checked the prescription in the new glasses and it did not match what she wrote. I went back to Costco and told them this. They said they never make "exact" prescriptions, as most people do not notice. They are redoing them as ANSI intolerant so that they need to make my prescription exact. It should be exact for everyone! That's why we take time to go to the eye doctor. I am waiting on mine to be returned to me, so I don't know the results yet. Here is what is ordered Right: +2.50. -1.75. 110 Here is what how they made lenses +3.00. -2.00 098 Left prescribed. +1.25. -0.75. 089 Here is what they made +1.75. -1.00. 079 Is this crazy!! My eye doctor told me it's common and she especially feels bad for children who cannot express the problem. I am hoping these will be correct, but if not, will go to my eye doctor's office. She told me costco best lenses are her lowest quality lenses. Next time I will not use Costco. Anyway, hoping they work out this time.

1 year ago

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marta Toronto, ON

My optometrist was on time and my eye exam went smoothly. The problem started when I went to see an optician to change lenses in my glasses. Do you know that if your glasses are over 2 years old the plastic dries up and you have to buy new frames? I do not believe a word of it and will try to change my lenses somewhere else. Who spends money every 2 years to buy new frames? This is how they try to squeeze more money from you.

1 year ago

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carrie peters Owosso, MI

Had my lenses replaced related to horrible scratching in 4 months. They reluctantly replaced them. I’ve had the new lenses for 2 weeks and they are scratching again already. I attempted to not have them put the new anti blue light coating on them as I felt this was the reason!! They said they couldn’t because that wasn’t the original prescription . I’ve had glasses for 12 years never have I experienced this scratching before. They insist it’s the way I’m cleaning them even though I’m cleaning them as I always have lens cloth and spray. I’ve cleaned them as they told me now dish soap and cotton cloth yet still scratching. I have glasses from other places that are 3 years old with no scratching on them. I feel their new anti blue coating is causing the issue!!! Want new lenses with out the coating but will have to pay for them. Really disappointed will not ever use them again.

1 year ago

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Marla Behm Indio, CA

Went to have my eye exam at Costco in La Quinta, Ca. The Dr. became very frustrated as he could not get my vision right, he was trying to go off of my present prescription, I could not see clearly or read pretty much of what he was trying. Finally, he says , here’s, what I’m going to do, I’m adding this, changing this, etc, I have 10 people waiting and I can’t find anything you see, here’s your new prescription, I think it may work, and out the door he went, without showing me what my vision would be, with what he just drew up!!!! So I will not purchase any glasses, as I have no idea if prescription is right or not. He had people waiting!!!!! He wouldn’t have if I was able to see with what he was attempting to do

1 year ago

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Noureddine Lalami Brentwood, CA

Pros. Wide selection and reasonable prices compared to some optometrists. Cons: the wait can be a bit longer not only for consultation but also to actually get the glasses after ordering.

2 years ago

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John J Meridianville, AL

I had a new prescription filled for 2 pairs of glasses. One pair at Costco and the other pair at Sam's Club. The glasses from Sam's are perfect. The glasses from Costco were "off" in the left eye. I returned to Costco twice and was unable to get the problem resolved. Ended up getting the Costco glasses replaced at a Sam's. I won't ever go to Costco for glasses again.

2 years ago

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Karen E. Tornese Gilbert, AZ

I have tried Costco for my prescription the coating peeling off within a year. I cant see when wearing them the peeling is so bad theirs no way I can wear them. i have had this start in 4 months,gets worse and worse. I don't clean them with anything other than a Costco glasses cloth. I also only use glasses or lens cleaner.They are the worst glasses Ive ever owned, I have a few pairs of glasses from Walmart for years no problem with this optical retailer.

2 years ago

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Linda Port Coquitlam, BC

Costco Optical reading glasses lense quality is not good or lasting, after a few cleaning of the lenses they are somewhat "foggy" and discolored, their reason is the film wears off and they do not sell a better quality (more $) lense.

2 years ago

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Manuel Perez El Paso, TX

BUYER BEWARE!!! I've worn prescription eyeglasses for over 40 years. I can readily tell the difference between a cheap set of frames, a so-so one, and a high quality one. The covid pandemic shut down many businesses, including my reliable source of prescription eyeglasses. Before this happened, I decided to buy a high quality set of frames, and reuse them as my prescription changed. Back then I also checked Costco's inventory and found them to be designed to last me one year at most, with careful handling. Therefore i went with my old reliable source. This December i decided to try Costco for the first time and get a new set of glasses. After waiting out in an aisle for 30 minutes at the El Paso Costco, an employee finally talked to me. After explaining my intent to reuse my current frames, I was surprised when he said that the shop that Costco uses in San Diego is very picky about accepting work involving existing frames, including designer, custom ordered, and even high quality ones. the excuse is that they don't want responsibility for damaging existing frames. if any of the lower-quality frames they supply fails, it can be replaced under warranty and insurance will take care of the cost. In the end, the employee recommended that I order one of their cheaper frames. I made it clear I was not interested in doing this, so in the end the employee suggested other places to try and get my new lenses. Therefore I advice anybody reading glowing reviews of Costco Optical, to take them with a grain of salt. Do your homework and don't be misled my Costco's reputation on other product lines.

3 years ago

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jindao he Los Angeles, CA

I bought two lenses from Costco Optical, the wider frame one is good fitted while the curve temples wasn't. at the beginning, I requested for same wider frame but they didn't have it in stock and recommend me another style which can not keep on my bride of nose. I was trying to get a new frame from Costco, and they did some adjustment which work for a while. but I still have the problem with this frame. is there any possible that I can fix this problem? I have bought 4 pairs of glasses from Costco in the past 3 years and I deserve better service.

3 years ago

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Estelle Stevens Lehi, UT

I have used Costco Optical and thought it was very good. The doctors there helped me fine glasses and contacts that worked for me. There tests gave me a prescription that was great. I definitely recommend and will be coming back!

2 years ago

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Cole Haight South Jordan, UT

I really liked how fast it was and the price of the glasses. It was a great deal and it got to the store very fast. I didn't really have any issues with it. There was a great selection too.

2 years ago

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Bryan Peterson Herriman, UT

I love getting my contacts and glasses through Costco! Great quality products for less. Costco makes it easy to sign up or things and order! I will continue to use them for all of my eye needs

2 years ago

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Sydney Charleston South Jordan, UT

We always use costco when it comes to optical. We go for appointments and to get our glasses and contacts. It is cheap, and they accept most insurances! Customer service is fast and amazing!

2 years ago

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Jasmine Anderson Lehi, UT

I got two pairs of glasses and my contact lenses through Costco! They were helpful on instructing me on how to use my lenses properly and helped me get new glasses for a cheaper replacement price when my other ones broke.

3 years ago

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Jared Provo, UT

I've never bought through Costco Optical, but I've browsed around their selection multiple times and thought they had a good variety. Their customer service is incredible, which is no surprise.

3 years ago

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austin pliler Layton, UT

I don’t know what it is, but every time I go to the Costco optical center the workers there look like they’ve stayed up all night and just been through a divorce. I think they need a little more manpower in that little cubicle. But regardless I’ve had great experiences every time I’ve got my glasses there. I’m on my 3rd pair from them

3 years ago

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Msindoni Pembroke Pines, FL

Costco Optical is a great option if you are a member. I personally get my eye exams done there, as well as purchase my contact lenses through them. It's a simple process and very reliable.

4 years ago

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mccandless24 Kaysville, UT

We were very impressed with our visit to the eye doctor at Costco. The service was great our doctor was really invested in finding the best option to help my daughters sight and the price for our contacts was one of the best I could find. Would definitely recommend.

4 years ago

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Brenda Horne Orem, UT

Our family has used Costco Optical to get glasses with great results. It has been more affordable than getting glasses at the doctor's office. They have also helped us with repairs.

4 years ago

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Nichole Hiatt Eagle Mountain, UT

I love the selection Costco optical online offers. I have ordered 4 pair of glasses through Costco now, and the customer service has always been excellent if I've had problems with the glasses after they arrived.

4 years ago

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Juliann Mecham Managua, MN

Costco optical has such good options!! I love the eye test that they do to know what glasses you need. They give you glasses you actually need, they are high quality and fashionable.

4 years ago

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Eric Krawczyk Palatine, IL

My daughter and I got our glasses at Costco. We both have the same issue, we can't get the lenses perfectly clean. You always have some streaks left. Definitely not going back there for my next pair of glasses.

7 months ago

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Troy McDonald Phoenix, AZ

They only return cost of frames. The glasses (Trussardi) caused my nose to swell. So I couldn’t wear them. I spent $280. They only refunded $129. I won’t buy glasses here again and would not recommend their optical department. Target optical has much better customer service.

9 months ago

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Carlos Agosto

I buy two pair for my daughter wend I recived is nice termination. The price is cheap and nice construction!!!!

10 months ago

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david thomas Wilmington, OH

i will never go back i got progressives no lines and the spread of the vision spectrum is to large. i have to tilt my head down to see straight and when i mentioned this to them they joked about it and said it was normal, i have to raise the glasses to read. they would not use my old frames because they don't sell the frames i had and the stemson the glasses are too long causing them to slide down my nose and have been back twice to adjust to no avail. i will not be go back.

1 year ago

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Surf Montauk North Hollywood, CA

Always a positive experience at Costco Optical: friendly, knowledgeable professionals help every time!High quality glasses too, of course!

1 year ago

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Gina Donofrio

Quick, accurate exams with a wide array of affordable frames from which to choose. Delivery was a little long, but well worth the wait.

1 year ago

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Teresa Oakville, ON

This afternoon we came to Costco to buy a glasses for my son, but one of their staff, “a lady”, is very bossy to tell my 16 years old son which one he should or shouldn’t to choose, that is ridiculous! You can suggest us which one is the best but you don’t have right to control us to choose, especially my son!! We do have right to make our own decisions! Not you!

1 year ago

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Michael Hegeman Piscataway, NJ

All they care about is to get you in and out they do not do a thorough job and they don t do eye eye dilation. I asked for a note because i have a eye astigmatism so i could get glass tint. They said were sun glasses. Were rude

1 year ago

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Aunt Judy Marietta, GA

Note that Costco offers no warranty on glasses. I spent $200 for prescription sunglasses that broke in 10 months. They could not be repaired and my only option was to purchase the same frame again and reuse the lenses. But (1) they didn’t have the frame and (2) why would I buy the same poor quality frame again? I won’t buy glasses at Costco again.

1 year ago

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Hans Wilhelm Potomac, MD

My review is limited because I have not yet received the lenses I ordered. The Costco process is mind numbingly slow. I am willing to pay more in order to actually receive my lenses before my prescription changes from the passage of time. That is, so far, an exaggeration, but the services I have used before provided lenses in two days. Costco took more than two days to reflect that my order had been received.

2 years ago

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Ray Munroe Delhi, ON

Had issues from the beginning with not being able to clean the lenses, Tried 4 liquid cleaners, including theirs, soap & water, several different cleaning cloths. Just smeared. Took beck to Costco, they wiped, said no issue. I could still see the smears after they cleaned them. Just got new glasses elsewhere with same prescription and these clean easily. It was the same prescription but I can see more clearly with the new ones, I don't believe the Costco ones were ground to the exact prescription. Price on the new ones we almost exactly the same as what I paid at Costco 2 years ago.

2 years ago

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gem videos Kenosha, WI

I recently purchased a pair of progressive lenses, and the field of vision is not only a finger width wide, but they are uneven on the lenses. I have to turn my head to the right to look out the right eye. When I mentioned this, the lady told me that I'll never look at anything with one eye, and I would get used to it. I work with gems and minerals. Half of my day is looking at specimens with one eye. The lenses scratch easily, and get hazy in spots.

2 years ago

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Mitali Ganeriwal Orlando, FL

I love their collection of eye wear. everything is at a good price and lasts so long. they make their eyewear high quality for sure!!

2 years ago

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Raph Che

It took them 65 min just to get my new prescription made. Very slow, disgraceful, and unwelcoming customer service experience at the downtown store. Never had such an wweful experience at the Hawaii Kai store where I still prefer to shop. They need to do something about how they treat their customers who pay their income. They don't make accommodations for the wait (no chairs or seats available) yet their work ethics is so mediocre and lack-lustre performance. Costco needs to do something about it. Never have I seen a people who care so little about their customers.

2 years ago

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Dennis E White Encinitas, CA

They miscalculated the correction for my reading glasses (how hard can adding two numbers be?). The mistake required two extra trips and queue waits (Costco is 30 minutes away from me). They refused to ship the glasses to me after being told of the mistake.

2 years ago