Founded in 1999, Silverpop is an IBM Company specializing in email marketing. It is a cloud-based digital marketing provider that provides email marketing and management solutions. Silver pop promises to help convert prospects into loyal customers through email design, data analysis, and omnichannel marketing.
Silverpop allows companies to connect with their subscribers in several different ways-email, SMS, social media, RSS, landing pages and more. The "Share-to-Social" feature capitalizes on social networks like Facebook, MySpace, LinkedIn, and Twitter. Silver pop's analytic tools also track how successful your social media campaigns are, just like they do for your email campaigns.
Many competitors require you to use third-party hosts for things like surveys, but Silverpop has a survey tool built into their interface. Some of the other advanced features include:
Silverpop's marketing automation features provide a lot of advanced options, as well. Scoring is a unique feature that Silverpop offers. It allows customers to be ranked based on buying criteria, demographics, and behaviors like website visits, form submissions, and message interactions. Subscribers can be grouped based on scores for the categories you set. Web tracking also lets you learn about your customers and prospects based on what they do on your website. These features, as well as others, allow you to send marketing campaigns that are more tailored to your subscribers' needs and personality.
Unlike almost all of its competitors, Silverpop doesn't offer a free trial. Likewise, many of the details about specific features and pricing is unavailable without contacting Silverpop for a consultation. This may discourage potential users, especially those with smaller companies who are looking to capitalize on free plans or inexpensive basic monthly plans.
While the platform is generally regarded is powerful and sophisticated, several users have found it buggy and difficult to use at times. Other reviewers encountered the website being down at times making it impossible to use the service.
Many of the advanced features may be seen as a positive, but for smaller companies, these things are likely not necessary making this service better suited for bigger companies.
A very dissapointed customer
Not a bad product, though horribly overpriced for what you get. The real problem is the staff; they have tremendous turnover, are not in the least bit helpful, and the project managing team in Colorado is just downright rude. We are leaving and will never recommend this company to anyone, ever.