MailChimp Logo
star star star star_half star_border
23 User Reviews
MailChimp was founded in 2001 as a side project and has grown into an industry giant offering a complete suite of tool designed to help anyone create stunning and dynamic email marketing campaigns with fully trackable features at prices which are not only competitive, but beat the competition in most cases.

Top Ranked Companies

GetResponse Logo
GetResponse chevron_right
0.0
star_border star_border star_border star_border star_border
(0)
AWeber Logo
AWeber chevron_right
0.0
star_border star_border star_border star_border star_border
(0)
thumb_up

The Good

  • Resources
  • Free trial
MailChimp offers many options for their users and includes a comprehensive on-site Knowledge-Base with articles and tutorials on each of MailChimp's features. Short videos are included in the tutorials for those who want a more visual approach. MailChimp has a good pricing structure and is very transparent in what their plans include as far as features and the limits of subscribers, emails, etc. There are a few holes in the coverage which could not be found online, nor by contacting customer service. With the Forever Free plan, many small businesses can access tools which are easy to use and available only for a monthly subscription elsewhere. MailChimp offers both a free trial of and a 30-day money back guarantee for its services. Users will also be treated to an unlimited image hosting capacity, meaning they can upload as many of their own images as they desire.
thumb_down

The Bad

  • Customer support
  • No mobile-friendly templates
As mentioned above, our review team found that nearly every question which they had was easily answered by website research. The customer service interactions and requests for more information were lacking with agents that gave nebulous answers or did not respond at all (email requests for information went unanswered for 3+ days). In addition to the lack of phone support, MailChimp offers no mobile-friendly email templates. For a company that has been in business since 2000, one would think MailChimp would be aware of these issues and work hard to resolve them.
gavel

The Bottom Line

In spite of the issues with customer service, our team fully recommends using MailChimp as an email marketing program for most small business customers. The Knowledge-Base is extremely complete and answers nearly every question possible. Those users having email lists with more than 2,000 subscribers and less than 80,000 subscribers are in the area of information of which our review team could not receive adequate information and as such, MailChimp may not be as good an option for you until this information is discovered, either by subsequent research by our team or by discovering the information with further research by prospective clients.
Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

3.9

star star star star_half star_border

23 Reviews

Review Breakdown

5 grade

35%

4 grade

30%

3 grade

26%

2 grade

4%

1 grade

4%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_half

Service

star star star star star_border

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Jennifer Donnelly Tallahassee, FL

This makes sending mass emails so much easier! For example if someone wants to unsubscribe there is a button that allows the individual to do that. Also you are able to see how many people have viewed your email.

1 year ago

star star star star star_border

Nishita McLean, VA

I have used the free version and turns out it was better than our paid subscription of Constant Contact. I'm sure the paid version has more features, however satisfied with the response, click and opening rate on the emails sent.

2 years ago

star star star_border star_border star_border

Molly Keogh Ogden, UT

Started out as a great service for small business owners but kept upping the price without adding value in return. Used them for several years but now moved everything over to a different service. Probably find more value if you're using them for more than just email. But if you just want to send emails to a list, there are less expensive services out there that do the job just as well.

1 year ago

star star star star star_border

ltrain8796 Orem, UT

Used Mail Chimp campaigns for our small business. It has been really helpful in keeping in contact with our current and past clients. Best of all adjusting the campaigns or changing direction were very easy to do.

1 year ago

star star star star_border star_border

Hecmo.com

MailChimp's robust marketing automation makes sure your emails get to the right people at the right time. Target customers based on behavior, preferences, and previous sales. And when you're finished, get in-depth reporting insights to make every automated series you send better than the last. By-Hecmo.com

3 years ago

star star star star_border star_border

Aidan Keogh Ogden, UT

I used Mailchip for several years for emailing my various lists. Service is easy to use and you can create some beautiful emails quickly. Issue is that they kept raising their prices without an increase in services. Finally I left them for a less expensive service that does the same thing. They do offer landing pages and other tools that other email services don't provide so might be worth it if you need more than email.

1 year ago

star star star star star

Yordan Urrutia Orlando, FL

Mailchimp is a great company! Love their themes and layouts. Great for newsletters and internal communications. Highly recommend!

1 year ago

star star star star star_border

Kogan Powell West Valley City, UT

MailChimp is awesome if you're just starting a business or need business-related mass email capability. Not the best for non-marketing mass emailing...a little too formal for that.

1 year ago

star star star star star_border

Jacob American Fork, UT

Mailchimp makes it easy to email lots of people at once. With easy navigation and step by step instructions, professional and amazing emails can be scheduled and sent out easily. I love using mailchimp for my job.

1 year ago

star star star star star_border

Tony Riverton, UT

Used MailChimp for work and were really happy with the service. I can't comment on cost, as that was never visible to me, but platform was easy to use for creating mail lists.

1 year ago

star star_border star_border star_border star_border

Cassidy Gundersen Orem, UT

I have tried using Mail Chimp for about 3 years- each time without success. Their system is complicated to use and unintuitive. Often the emails are sent directly to Spam and are never receiving. I would NOT recommend using their services.

3 years ago

star star star star star

Constance Falatea Kirkland, WA

This emailer service is wonderful for sending bulk messages to large Groups. I was able to email up to 500 email addresses at once and efficiently.

1 year ago

star star star star star

Jessica Clearfield, UT

An easy way to send bulk emails. It can be a little confusing the first few times using it but is overall user friendly.

1 year ago

star star star star_border star_border

Jon Robinson Riverton, UT

This is a good service for mass mailing, but when I found they were charging me for the amount of contacts I had uploaded rather than the amount of emails that are sent I discontinued my service.

1 year ago

star star star star star_border

Cam McClellan Magna, UT

Mailchimp is so easy to use and allows us to stay in contact with our clients quite easily. I am grateful for them as they’ve increased my business by 20%.

1 year ago

star star star star star

Michelle W Coraopolis, PA

I've come to love MailChimp. The drag and drop options make everything so easy to build and customize beautiful looking emails and newsletters.

1 year ago

star star star star star

Erin Rhoton Pleasant Grove, UT

MailChimp is a great way to send mass emails for a business. They have an easy-to-use process that makes sending emails a breeze.

3 years ago

star star star star_border star_border

Daphne Brown Riverton, UT

It was a good experience with their product and they handle many or the details especially with social. The price was a little high but overall worth the effort.

1 year ago

star star star star star

Sara Jane Crestwood, KY

Fantastic free application for small businesses and nonprofits.

2 years ago

star star star star star

Rosson Shumway Phoenix, AZ

Male chimp is simple to use but doesn’t seem to be the most robust in terms of features

1 year ago

star star star star_border star_border

Braylyn Linford American Fork, UT

Mail chimp is not very customer friendly. There are a lot of steps and if you haven’t had training or can be a very overwhelming process

1 year ago

star star star star_border star_border

RJ Provo, UT

The most difficult thing for me has been the format of MailChimp's emails. I do not know why it is different, but it is not visually appealing.

3 years ago

star star star star star_border

Angelina Hamilton Gulfport, MS

Use this at work and really like it. It is user friendly.

1 year ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information