Campaigner

I have been using Campaigner for 6 months now, the platform can sometimes be slow but overall we have had a great experience. When we started we did not have a list, we are a small company just starting out. We began using sign-up forms on our site and social media pages and within a month our list grew from 10 to 450. This may seem small but this is a win for us! We will continue to utilize Campaigners features to build up our email marketing program. Props to the amazing support team as well! The 24 hour support has been great for us especially when working on email campaigns on the weekends and late at night!

New customer over here!! At this point my experience is nothing but exceptional, we have seen a spike in sales since using the service. Kudos to the customer support team! We were happy to see such a helpful and responsive support team, all inquires were met in a timely manner. Cannot wait to dive in and experiment with some of the more advanced features of Campaigner.

Powerful platform, multiple sophisticated features. Our online sales increased by 34% after using Campaigner for only 4 months. We are excited to see how much more we can grow our company with email marketing in the future. Thanks Campaigner!

We had used Campaigner by Protus for about 2 years and decided to prepay for a year to receive an 18% discount. We prepaid $2,952 in January 2019 but starting the next month we had significant delivery issues with Gmail blocking delivery and overall open rates in the low single digits. We had reached out to our account rep and tech support numerous times to discuss the issues. On three separate work arounds we completed their recommendations and followed-up with subsequent blasts but continued to have delivery issues and very low open rates. We contacted Campaigner and asked for refund for the unused months and they denied the request because under the prepaid contract there are no refunds. As a result, we reversed the charge and they immediately blocked the account, they then disputed the charge and still have not reopen our account or contacted us. Knowing this I would just warn others to not subscribe to their larger plans, stay month-to-month and expect the service to deteriorate over time. It would take about 5-7 days for tech support to respond to emails.

Campaigner offers very basic entry-level ESP services. Non-competitive pricing and below average customer service. The UI/UX is old fashioned and not intuitive but the basic features are mostly there. The email builder is not easy to use and looks like an old word document style interface. The page constantly loads and refreshes for most click actions. The pages refresh slower than other ESP platforms. A/B test functionality is basic at best. The customer service and policies are really bad for business practices. They require a credit card to sign up for a 30-day free trial. They auto charge your card if you don't close your account. You can't close your account online. You have to find a support or billing email to request cancellation. But they only give you a number to call. Then you have to call in-person to cancel the account. You don't automatically get notified of invoices or billing. You have to opt-in for invoices and billing notifications. There is one sentence in the entire 'terms and conditions' page that tells you about auto credit card charging after the 30 day trial period. They don't do refunds even if your account has been inactive and they don't pro-rate your cancellation period. Better entry level options would be Mailchimp. If you're looking for something intermediate with more advanced workflows for a good price, try Autopilot HQ. For a medium-big sized company, Iterable, but it's a little more expensive.

I had a horrible experience with Campaigner. I wanted to take a quick look at their templates. They insist that you give them your credit card information before you can do this. I never used their services but they billed me for months. I asked, but they have refused, to refund my money. They are the only e-mail marketing company that I am aware of who requires a credit card number to investigate their services. Stay away. There are many other companies who provide great e-mail marketing services who operate with integrity.