Name: MI Windows and Doors
Rating: 4.1

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The Good

Time in Business
Limited Lifetime Warranty
Variety of Products

Time in Business

MI Windows and Doors has been in business for over 70 years. Over the years they have grown and expanded to all 50 states in United States of America. Full coverage of all 50 states gives you the ability to find MI Windows and Doors representative or contractor in your area if you need help with fixing any issues you might have with your installation or defective products. They have developed a brand that is trusted and recommended by a lot of their customers and professional builders.

Limited Lifetime Warranty

MI Windows and Doors offers limited lifetime warranty on most of the original purchased products. They will repair or replace any defect in materials or workmanship and will pay the costs of all parts and labor for as long as the purchaser owns his home.

Variety of Products

MI Windows and Doors offers a large variety of product and services to their customers. With multiple options and styles you are guaranteed to find exactly what you are looking for. You can choose your doors based on the following categories:

Door type
Door series
Door features
Application

Also, you have the option to request consultations and professionals to have you identify what you need in your home and what style will fit your taste the best.

Are MI Windows good quality?

MI windows are of excellent quality. With the latest technology in vinyl extrusion and fabrication, MI windows are extremely durable and can last for decades. MI ensures that its products hold up under stress through rigorous testing at its engineering facility. And thanks to state-of-the-art features like metal-reinforced meeting rails and multi-chambered mainframes, MI fabricates products that are extremely strong and long-lasting.

Are MI Windows decent?

MI makes windows that meet or exceed the standard for a good quality vinyl window suitable for new home construction or replacement window projects. As energy performance demands increase, MI has responded with superior, energy-efficient window and patio doors that meet stringent ENERGY STAR® requirements. All MI windows feature warm-edge spacer systems with options for gas-enhancement, Low-E glass, and other energy-efficient attributes. Consequently, MI windows will help keep your interior space comfortable regardless of the season. And MI manufactures durable, energy-efficient windows without sacrificing aesthetic quality. With multiple color and grid options, MI windows can complement any architectural style and interior design.

Who makes the best vinyl windows?

Thirty-four years after the company’s founding, MI began fabricating vinyl windows in 1981 and has been expanding ever since. With the addition of Milgard Windows & Doors to the company in 2019, MI has become one of the largest manufacturers of vinyl windows in the country. Between MI and Milgard, their products reach all 50 states and parts of Canada. Both companies’ windows and patio doors have become favorites of homeowners and builders due to their aesthetic appearance, overall performance, ease of use, and builder-friendly qualities.

What types of windows does MI make?

MI manufactures a huge selection of vinyl and aluminum windows: single-hung, double-hung, single-slider, double-slider, bay, bow, picture, casement, awning, and basement windows. Customers can order fin, flange, or finless frame windows designed specifically for replacement, remodeling, or new home construction projects. All MI windows feature a variety of complementary products to ensure you can purchase coordinating windows and doors that match the style of your home.

What does MI stand for?

The MI name reflects the company’s roots. MI began as a window-screening business that was named “Metal Industries” because of the metal screen frames it produced. Over time, the company’s name was shortened to MI as its primary business shifted to other building materials, primarily vinyl windows and patio doors. The company is no longer registered as “Metal Industries,” and is solely focused on window and door manufacturing. However, in recognition of its 75-year history, the company has maintained the MI name.

What is MI Windows’ warranty?

MI maintains a series of warranties depending on the type of product and the region in which the product was purchased. Homeowners can look up their specific warranty by visiting the company website and downloading the warranty document that applies to their product series.

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User Reviews

Star Rating

4.1

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46 Reviews

Review Breakdown

5 grade

67%

4 grade

3 grade

2 grade

1 grade

20%

Sentiment Criteria

Value

Quality

Service

Trustworthiness

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Featured Review

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Terry white Houston, TX

Best customer service and very high quality on my completed job. Ardis is extremely professional and very nice to work with. I highly recommend MI.

3 years ago

Wayde Marshall Winter Haven, FL

Called in April 2021 about a warranty issue on a sliding glass door panel that had hazed over during the last year. Everyone was so very responsive to my needs. Agreed to replace the panel and to have it installed at my convenience. Service company from Georgia called and set up an appointment to install new panel. Technicians arrived on time and installed new panel to my satisfaction. Great service from start to finish.

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Verified Customer

Joshua Port Saint Lucie, FL

The lack of noise coming in the house is great because of the MI windows. They are responsive to my phone calls when I called about the warranty.

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Krystle Saint Cloud, FL

The only issue I have is the cost of shipping if they are under warranty. The doors and windows are exceptional. They came in great. Customer service was able to give me all the information I needed.

George 97 North Bergen, NJ

Using MI windows and Doors company has not only given my house a beautiful elegant look, it has also given me the best value for my money. There professional employees do the work in time and do it with passion

9 months ago

Frank J Vitale Queens, NY

I just had my windows installed yesterday and I must say that these windows are very high quality the installation was very professional and I'm not getting any more downdrafts and they look nice . I will do business with this company in the future

2 years ago

Carol Enright Phoenix, AZ

My customer service experience was fantastic. My tech went above and beyond to help me when delivering the door screen. My slider and screen work better than they ever did. It’s so refreshing in this day to get that kind of service. He and his helper are keepers. Thank you for sending a caring individual like him! Wish I had asked his name!

Bob C Norwalk, CT

One phone call and they sent a service rep from an independent company (Fenestration Services ) out to my house. The rep was very professional, on time and neat, could not have gotten any better service. They are sending parts to repair my problem and it is an easy fix and I can do it myself. I rate them A+

fjm Hoffman, NJ

Great company, from the answering service to the technician, this company is the best, fast and efficient service, professional, clean pleasant , I can't say enough for the Technician Zachary L, he should be commendated for his service.

Helen Dover, DE

Field Service Technician Payton and his team have a strong commitment on following up and returning calls. They are eager to help and completed the work efficiently. They are hardworking, respectful, friendly and polite. Fantastic Job! Helen Dover, DE

Catherine Vidal Ventura, CA

Tara set up a visit with the Visalia office for me in Ventura. The issue, I thought was weather stripping. Turned out not to be. However, the gentleman from Visalia how I could repair gaps in my frame installation which was not in MI's realm. Thank you, thank you, thank you.

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Mariah McClendon

Ordered a whole house of windows, 18 total, less than 2 years ago through west shore. Absolutely the worst product!! Upon delivery 3 windows were bad- would not stay up due to the inner workings of the windows. Upon install 2 more windows were found to be bad by not staying up/open. And now 1.5years later we go to open an extra bedrooms window and it has THE SAME PROBLEM. I would NOT recommend this manufacturer to anyone. This has been the biggest headache- calls, appts, having to be off work to let west shore fix this manufacturers mess ups. Extremely disappointed in these windows.

7 months ago

Ahmad Chappaqua, NY

Pretty decent windows for the price you pay. Overall the service is pretty good. I would buy them again.

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1 month ago

Davidjrv8hp Orlando, FL

One of the best customer service experiences in a long time . Every time I called the agents were able to answer all my questions, and they even called me to make sure my warranty form was filled out properly.

Lynda Potempa Prescott Valley, AZ

Grady and his partner arrived right on time. Grady knew exactly what the problem was and took care of it quickly. Very pleasant to deal with and we are very very satisfied with the service we received.

Jerry Peters Naples, FL

Very, very responsive! The whole process was incredibly easy and well-organized. Your team’s customer service was a breath of fresh air! Congratulations, well done! Jerry Peters

Kimberly Hammonton, NJ

There was an issue and it was cleared up in a minute. They are excellent. It is perfect.

Andrew Ratliff Akron, OH

1st set of 25 windows ordered through Window Nation installed in December, Most were damaged WN said they use MI and have to reorder 25 new windows (2nd time), for a replacement install of new windows and most of them are damaged as well or have bubbles in the paint. Rep from MI and WN came out a week ago, I had to reach out to them to get the resolution for this 2nd mess. I thought we would be high priority since we are now going on round 3 and they would be in contact constantly. To stay updated or have an immediate date of next step. We were.supposed to have a resolution sent for approval by myself and wife, beyond what is needed again. I am missing my family vacation/reunion because I have exhausted all my vacation time for this mess. We are at 6 months now and I have 2 wait again on windows thatbwere damaged and 2 they didn't even ship! Very unhappy and frustrated. Currently I will not recommend MI to anyone. I will not settle for touch ups either! 40k for windows and we are fixing forn the 3rd time. 6 months.....now looks like another couple months. Nothing like a year window project

1 year ago

Janet Velez Aurora, IL

MI Windows took over Milgard Windows and what a difference, Unlike Milgard the service at MI is awful, I waited 5 weeks to get a status on when one of my windows would be fixed. The reason I finally got a reply was because I filed a complaint with the BBB. The women at Customer service were so rude, you would have thought that the cost of the repair came out of their pockets. Unfortunately, I will probably have to deal with them in the future given that I got my windows(which are under warranty) from Milgard and MI purchased Milgard. I'm not worried because I will contact BBB again if it comes to that.

Baker Simpsonville, SC

Those I dealt with over the phone were so kind and helpful. The installer was here at the scheduled time and did a great job. Wonderful experience with this company!

Nini

I was able to replaced my windows which made my home looks very luxury. I recommend this company to install high quality 5 slider windows (3580). I like the windows very much, and installation was fast.

1 year ago Edited July 17, 2023

Ross Lyons Falls, NY

They are very good. I installed them and they work beautifully.

Peggy Satsuma, FL

I am very happy with the product. They are very high quality.

Dale Boyd, TX

They seem to do a good job keeping the heat or cold in the house. It is good.

Jacob Hixson, TN

Everything about MI is pretty good. They are good quality though they could improve in some things.

Jeffrey Lake Havasu City, AZ

Their window and doors seem to be doing very well. The service is great.

Steve Jones Kodak, TN

Built new house. All windows were MI. One leaked during storms. Called the supplier they said call MI. Dozens of phone calls, response was always send more pictures. Would never send a person to see my bad window. Terrible support after the sale.

Cole Buford, GA

We were so happy with the service with the company and the follow up and the installers. Every part of the process was clean and easy

Joel Palley Lorton, VA

Excellent customer service. Made ordering easy. Very quick and efficient installation by their installer (Stobys from PA).

Nicholas Kormash Jersey City, NJ

Quick, efficient service from their customer service people to their technician Zack. Zack was professional and personable. A credit to the company.

Andrew T McIntyre O'Fallon, IL

After almost 5 months of waiting our screen door was finally delivered in one piece or so we thought. The company sent the screen twice through the same company which arrived damaged both times. Than finally they had a member from MI "hand" deliver it to our home. Well he was in such a rush to get it off his truck I guess that he scratched the metal. Instead of waiting another month we decided to just let it be.

Reply from MI Windows and Doors

I'm sorry to hear your experience didn't live up to the standards we expect. We take all customer feedback very seriously. Please email me at info@miwd.com with your contact information so I can look into this further. Thank you.

Jun. 3rd, 2021

robert spink Houston, TX

Outstanding love the reinforced frames all the upgrades foam wraps dp50 rated hidden secure locks double gaskets double weatherstrip

4 years ago

D. B. Overland Park, KS

Aweful customer serviceordered replacement warranty windows 5 months ago- I keep getting answer of- going through a production delay in the Midwest and no idea of when they will be replaced. Obviously don’t stand behind their warranty

Stephan Pavlosky Pavlosky Greensburg, PA

Brought a full glass door . Glass is falling out contacted them said they would take care of if that was 4months ago . Haven't heard anything called was told they were going into a meeting and would return my call I guess meetings last 2weeks . Will never buy from products again. Going to display in yard with sign

Hello, we are so sorry to hear that you've had a less-than-stellar experience with MI Windows. We take all customer feedback very seriously. If there's anything we can do to help, please reach out to us at info@miwd.com Thanks!

Apr. 18th, 2022

Donald Panama City, FL

Everything works. The windows and doors are great things.

Kim Moulder Trenton, NJ

Was very happy with our interaction with MI Windows and Doors. Installer was courteous and helpful.

Pdog Gaming Memphis, TN

On time and stayed busy until job was completed ✅ They also kept the yard picked up as they went.

Ronda Monmouth Junction, NJ

Customer service was polite, knowledgeable and easy to work with Great experience!

3 years ago Edited September 14, 2021

Brian78987 Fort Myers, FL

75% of our 2014 windows have failed due to moisture in between the glass. Our whole neighborhood has this issue. Mi will not warranty because I am not the original owner.

I’m so sorry to hear of the frustration. For details regarding your warranty eligibility and coverage, please contact our CustomerCare team for assistance. customercare@miwd.com or 717-365-2500

Feb. 4th, 2022

Diana Shaw Marlton, NJ

Excellent service, on time, friendly. Professional. Above board.

MarkorSue Sanders Denver, CO

Carlos was on time, wore a mask throughout, and did an excellent job.

Gersh Salisbury Indianapolis, IN

Great service and quality products at reasonable price!

Sophia Baker New York, NY

I like the door because it's unique and its installat perfectly

Carmen hines Grand Rapids, MI

Had windows replaced and warranty purchased. But having a hard time getting in touch with them to fix windows

randy king Denton, TX

This company makes cheap windows and poor customer service!

MI Windows and Doors

The Good

Time in Business

Limited Lifetime Warranty

Variety of Products

The Bad

Undisclosed Prices

No Visualizer Feature

The Bottom Line