Freedom Debt Relief
9.9
Overall Score
Verified Customer
Review Source
Mickie Ann
I don't feel like they are over-charging us or anything. I trust them and I am totally satisfied. they answer my questions and are kind. Anytime I call, they more than bend over backwards for you. I have never been disappointed by their customer service at all. They keep track of things are always helping.
7 years ago
Reply from Freedom Debt Relief
Thank you for the thoughtful review, Mickie, it's rewarding to hear such great feedback about our Client Services team! We’re here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at (800)655-6303 or you can chat with us through your client dashboard at . Thank you for choosing Freedom Debt Relief!
Jun. 25th, 2019
Verified Customer
Review Source
Rose
Every time they have new information, they emailed me. They let me know what it going on every step of the way. They are more than willing to make sure you understand the procedures. I was tiny bit concerned because it took a while and I hated the feeling of letting the payments get behind but it if going pretty well and I have no complaints.
7 years ago
Reply from Freedom Debt Relief
We're excited to take control of your debt and help you obtain financial freedom, Rose! We will be here for you at every milestone of your journey! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 26th, 2019
Verified Customer
Review Source
Tammy
I happy I made the decision to sign up, it is the best decision I've ever made. I was in hardship and they explained their program to me in a way that I understood and every question since had always been answered. I already have one debt paid off.
7 years ago
Reply from Freedom Debt Relief
Congratulations on your settlement, Tammy! We're excited to hear about your positive experience and can't wait to resolve your debt. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 26th, 2019
Verified Customer
Review Source
Nathan
They can really help out and they do as they advertise. I had some serious problems and they were very diligent and on top of everything. The operation is very professional and they connect the clients right away. They are knowledgeable and can answer questions. I am very comfortable with what they have done for me over the past year and a half.
7 years ago
Reply from Freedom Debt Relief
It makes us happy to hear about your success in our program, Nathan! We will support you every step of your journey towards a better financial future. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 26th, 2019
Verified Customer
Review Source
Melissa
I'm very relieved that they helped us a lot financially. They need to consolidate all of our credit cards and it was easy, convenient, and one small payment. I've had many debts resolved for a small price. Every question I've ever had has been answered easily in a way I can understand. It has just been great.
7 years ago
Reply from Freedom Debt Relief
Congratulations on your progress, Melissa! We're happy to hear about the peace of mind you have received with our program. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 26th, 2019
Verified Customer
Review Source
Temple
I recommend them. I think they are the best company and have really good sister partners who they work with. They are very dedicated and want you to succeed. Every person understands your situation. They don't have long wait times on the phone and they've answered every question.
7 years ago
Reply from Freedom Debt Relief
Thank you for the positive feedback, Temple. We are confident you will soon obtain financial success! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 26th, 2019
Verified Customer
Review Source
Reginald
It is very positive experience. I don't have any issues with Freedom, they have been helpful and supportive and answer my questions promptly. One time I was running behind and I called them and they make it so I can always make my payments.
7 years ago
Reply from Freedom Debt Relief
Thank you for your kind review, Reginald. We're here to support you every step of the way to help you achieve your financial goals. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 26th, 2019
Verified Customer
Review Source
Joshua
At first I was apprehensive but they've kept all their promises and done what they said they were going to do. They're very helpful all the time and I have never had any problems with their customer support. It is affordable and fast and simple to use. The best thing is I did not have to deal with the credit card companies.
7 years ago
Reply from Freedom Debt Relief
We appreciate your valuable feedback, Joshua, we're happy to be able to live up to the promises you were giving and will continue to live up to them! We’re here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at (800)655-6303 or you can chat with us through your client dashboard at Thank you for choosing Freedom Debt Relief!
Jun. 26th, 2019
Verified Customer
Review Source
Tahina
Choosing Freedom is one of the best decisions I have ever made in my life. Their customer service has been supportive and answer all my questions. They are very cleat and I don't have to wait for a long period of time when I call. They are faster than I thought they would be and I know they are looking out for me and my family.
7 years ago
Reply from Freedom Debt Relief
Thank you for the thoughtful review, Tahina, it's wonderful to hear such great feedback about our Client Services team! We are grateful to be able to assist you and your family on this journey to becoming financially free. We’re here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at (800)655-6303 or you can chat with us through your client dashboard at . Thank you for choosing Freedom Debt Relief!
Jun. 26th, 2019
Verified Customer
Review Source
Lisa
It is affordable for me and the have been able to resolve my debt very quickly. Whenever I have questions or concerns, I speak to them immediately and they are able to answer any of my issues. They are continuously keeping in contact with me.
7 years ago
Reply from Freedom Debt Relief
We're happy to hear about your success, Lisa! We are confident you will soon achieve your financial goals. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 25th, 2019
Verified Customer
Review Source
Anonymous
They're very easy to get in touch with and always answer my questions. What they've told me they would do has worked out that way. I can access my information anytime I want to and they send me a text when then need to talk to me about something. I am happy with the quality of their service, they have been totally trustworthy.
7 years ago
Reply from Freedom Debt Relief
Thank you so much for sharing your positive feedback! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 25th, 2019
Verified Customer
Review Source
Richard
The customer services on the phone are friendly, courteous, understanding, and sympathetic to me and my stress. They were knowledgeable and walked me through the process. I feel good because I know the results will cleat up the debt and restore my credit score to good standing. It is a simple process and they care of you.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing your honest feedback, Richard! We are confident our program will help you build a better financial future! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 25th, 2019
Verified Customer
Review Source
Sandra
It takes all the stress off my plate. The people have a lot of expertise and I haven't talked to one person that wasn't helpful. They have a combination of caring and a lot of knowledge. They help me updated on a daily basis. I am totally satisfied.
7 years ago
Reply from Freedom Debt Relief
It's great to hear our program has brought you peace of mind, Sandra! We're happy to take control of your debt and help achieve your financial success. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 25th, 2019
Verified Customer
Review Source
Paul
I trust them and that trust was there from the first person to the last person I talked to. They respond quickly and work with every company that I had on my list of debts and everything came out successfully so I am pleased.
7 years ago
Reply from Freedom Debt Relief
Congratulations on your success in our program, Paul! We are confident you will soon obtain financial freedom! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 25th, 2019
Verified Customer
Review Source
Toni
Whenever I have a question or upload a document or anything, they get back to me and are really responsive. They seem to know what they are doing and have already gotten through a few of my debts, which makes me feel a lot better.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing the success you had with our program, Toni! We're here for you every step of the way. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 25th, 2019
Verified Customer
Review Source
Sylvia
This program has been wonderful. Everyone is super helpful and friendly. Their website is very easy to navigate and you can see exactly what you have paid off, what is being worked on and what is left. We are almost done and super happy. This whole process has thought us how to pay cash for everything. No more debt!
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing your feedback, Sylvia. Our team congratulates you on paying your debt off and is happy to hear you are feeling like you learned something about financial management along the way! If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Jun. 13th, 2019
Verified Customer
Review Source
Gilda
They are all very nice and helpful. Ready to answer any of your questions or concerns. Working for you to reduce your debt so you can be at ease and stress free. Best decision I have ever made and I recommend them to friends and family
7 years ago
Reply from Freedom Debt Relief
We always have your best interests in mind when it comes to resolving your debt, Gilda! If you have questions for us in the future, please continue to contact our Client Services team by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
Jun. 12th, 2019
Verified Customer
Review Source
April Perez
Great so far. I have already referred a friend who was in the same situation as me and she is happy as well. I'm still waiting to see how it will affect my tax return hopefully not much but I am very happy with the clarity of understanding that I have based on the way that things are Explained to me I
7 years ago
Reply from Freedom Debt Relief
We appreciate your valuable feedback, April! We're thankful for your recommendation of our services and look forward to helping both of you become debt free. We’re here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at (800)655-6303 or you can chat with us through your client dashboard at . Thank you for choosing Freedom Debt Relief!
Jun. 14th, 2019
Verified Customer
Review Source
Marie
Very helpful and throughly explained the process. the representatives are always ready to resolve any questions you have. The legal help is also awesome. I am so thankful I chose Freedom Debit Relief to help me have a greater piece of mind and an end in sight! Thanks Freedom!!
7 years ago
Reply from Freedom Debt Relief
Thank you for your thoughtful review, Marie! We're happy to provide you the peace of mind on your debt free journey. Keep up the great work and please reach out to us any time you have questions about your program! You can contact our Client Services team seven days a week by calling (800)655-6303 or you can chat with us through your client dashboard at . Thank you for choosing Freedom Debt Relief!
Jun. 13th, 2019
Verified Customer
Review Source
Gilbert F. Russell
I found that the employ's were knowledgeable and courteous, they answered all of our questions promptly and made us feel like we were there only clients at the time that resulted in a fast resolution. We are glad that we found Freedom Debt Relief and we would recommend them to any one that needs them.
7 years ago
Reply from Freedom Debt Relief
Thank you for your kind feedback, Gilbert. It's always great to hear clients rave about our skillful advocates in Client Services. Our goal is to provide each client with a world-class customer service experience. Please let us know how we can continue to support your debt-free journey. Thank you for choosing Freedom Debt Relief as a guide to a brighter financial future!
Jun. 5th, 2019
Verified Customer
Review Source
Anonymous
I cannot rate this until they actually give me back my overage and provide the graduation package they've promised me for nearly 2 months now. I've had to call them four times since I completed the program and they have not only misdirected me on the first three calls, but did not follow through in getting the graduation packet to me. The fourth call I am hoping is successful and I should finallyseethe overage back in my back account to the tune of $700+. Very frustrating having to follow up so many times to keep demanding what they should have already taken care of. Please note that Gail a customer service agent gets 5 stars from me. The previous three agents get 1 star from me.
7 years ago
Reply from Freedom Debt Relief
We're very sorry to hear you've had to contact us repeatedly to resolve your concerns. We are glad to hear that your concern has since been properly addressed. However, we offer our sincerest apologies for any frustration caused on our end. Congratulations on completing your Graduation Path! We would like an opportunity to discuss the concerns mentioned in greater detail. A team specialist will be reaching out to you shortly. Thank you for choosing Freedom Debt Relief to meet your financial goals.
Jun. 4th, 2019
Verified Customer
Review Source
PEDRO VALDES Miami, FL
Great experience. I have been my doubt now are dropped,the team are very professional . I am happy to work with th his Company. I will recommend all my friends.the credit s CV or for me and my wife in a few months will be improve
7 years ago
Reply from Freedom Debt Relief
Pedro, we're overjoyed to hear that your experience with our company has been amazing! We're happy to assist you with becoming debt free. Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 6th, 2019
Verified Customer
Review Source
Paula G Hawkins Las Vegas, NV
Freedom Debt Relief has been there for me from the start, back in October of 2018. They relieve my concerns and explain each situation that arises. The representatives and the program work with me, and keep me relieved of stress, and able to maintain a positive outlook.
7 years ago
Reply from Freedom Debt Relief
Thank you, Paula, for your outstanding review! We take great pride in providing world-class customer service to all of our clients and making sure they have the best possible experience while in the program. Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 6th, 2019
Verified Customer
Review Source
Shirley Monticello, KY
Freedom debt relief representatives were very professional and courteous. They offered advice and showed me the plan that would help me get financial aid back on track with them four years. They were very sensitive to my financial situation Which was due to me allowing my ex-boyfriend using my credit card.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing how pleased you are with our level of customer service, Shirley. One of our top priorities is to provide a world-class customer service experiences to our clients. Although we are terribly sorry to hear what led you to our program, it is absolutely our pleasure to guide you to a brighter financial future. As the journey continues, please let us know how we can continue to support your every step. Thank you for choosing Freedom Debt Relief.
Jun. 6th, 2019
Verified Customer
Review Source
Kimberly Maryville, TN
Anytime I have a question or issue, FDR responds immediately. I don't have to wait days for an answer. They make the website accessible and you can click on daily or weekly for your progress. They worked with me to get in a budget that we can reach within six months.
7 years ago
Reply from Freedom Debt Relief
Thank you so much, Kimberly for sharing your insight of your debt relief program! We're pleased to be able to assist you in becoming debt free! Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 1st, 2019
Verified Customer
Review Source
Shirley Hope, AR
They have a great voice. They talk to you and answer all of your questions. I like the way they work. I think that I chose a good company to work with. Freedom Debt Relief is on time and they even call me and give me updates on what needs to be done. I trust them all the way.
7 years ago
Reply from Freedom Debt Relief
We appreciate your feedback and are pleased to hear you have had a great experience thus far, Shirley! We will continue to be rooting for you along the way to your financial freedom!
Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 1st, 2019
Verified Customer
Review Source
Leanne Las Vegas, NV
They've just been really helpful and answered all the questions that I had. They're easy to contact. They break down what you're going to do and how you're going to make your payment. They just tell you every step of the way. I like being informed.
7 years ago
Reply from Freedom Debt Relief
We admire your detailed feedback about our program, Leanne. We strive to provide a great experience throughout your graduation of your debt settlement program! Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 1st, 2019
Verified Customer
Review Source
Anonymous Clarksville, TN
Bery helpful and they went right to work on my debt. They've done a very good job and got a settlement for me very quickly. I'm very happy with that decision and I'm really glad that I went with Freedom Debt. I think it's a good company and they take good care of you.
7 years ago
Reply from Freedom Debt Relief
We are ecstatic to hear about your success within the program. We definitely share in your excitement as you become debt free! Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 1st, 2019
Verified Customer
Review Source
Carole A. Salvetti
I am vary happy with how my settlements have been handled. FDR had explained everything to me in the beginning when I first started with them and they have kept their word. I so recommend this company for anyone who is overwhelmed with credit debt.
7 years ago
Reply from Freedom Debt Relief
Thank you for the wonderful review, Carole, and congratulations on achieving settlements! We appreciate your recommendation of our services to others who might need help! Keep up the great work and please reach out to us any time you have questions about your program! You can contact our Client Services team seven days a week by calling (800)655-6303 or or you can chat with us through your client dashboard at . Thank you for choosing Freedom Debt Relief!
May. 31st, 2019
Verified Customer
Review Source
Tober Moderson
It has been an easy process with someone walking you through every step. I have always been able to reach a person to ask questions to and not sat on hold. It can be tough going through this process, FDR makes it reassuring and as stress free as possible. So far the results and forgiven debt has also been outstanding.
7 years ago
Reply from Freedom Debt Relief
Dear Tober,
We appreciate your generous feedback about our company! We truly care about our clients and we work hard to build a relationship with them so they can be as comfortable as possible while in the program. Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
We appreciate your generous feedback about our company! We truly care about our clients and we work hard to build a relationship with them so they can be as comfortable as possible while in the program. Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 1st, 2019
Verified Customer
Review Source
Salye
Freedom Debt Relief has been very helpful and fast on getting things done. Their staff has been great to work with and in less 8 month 2 of my debts has been settled. I would recommend them to anyone needed help. I have had less stress the past 7 months then I have had in the last 5 years thanks to their help .
7 years ago
Reply from Freedom Debt Relief
Congratulations on your success within the program thus far, Salye! We're so excited as you reach a step closer to financial freedom! Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 1st, 2019
Verified Customer
Review Source
Sherrene Jackson
They have done an amazing job dealing with my creditors. When I have any questions, they're more than happy to help, and answer them. I would recommend them to anyone who wants help getting out of debt. You can log in to your account with them and see what is being done. Love Freedom Debt Relief!!
7 years ago
Reply from Freedom Debt Relief
Thank you for your thoughtful review, Sherrene! It’s rewarding to hear such great feedback about our Client Services team. We’re happy to see that you’re utilizing your Client Dashboard! It’s a great tool to use to stay informed of your progress! Keep up the great work and please reach out to us any time you have questions about your program! You can contact our Client Services team seven days a week by calling (800)655-6303 or email . Thank you for choosing Freedom Debt Relief!
May. 31st, 2019
Verified Customer
Review Source
Frank Mendez
My experience with Freedom Debt Relief has been amazing! They are keen in knowing what I want to accomplish in being debt - free and they have been guiding us through the race. They are very personable when it comes to my account it doesn't matter who answers the call.
7 years ago
Reply from Freedom Debt Relief
Frank, we appreciate you taking the time to leave us a review! Our team takes pride in making sure our clients feel supported throughout the process and we're always here for you! If you need assistance, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Aug. 5th, 2020
Verified Customer
Review Source
Sandra
I love it has been stress free since 2017 has long as you do your part with your deposits and response quickly to all notification I love the customers services they are always knowable and helpful ..I can see a light out of the tunnels
7 years ago
Reply from Freedom Debt Relief
What amazing feedback, Sandra. It is absolutely our pleasure to guide you toward a brighter financial future. Your dedication to our process is extremely appreciated, as it allows our negotiators more opportunities to settle the enrolled balances. Keep in mind you can log on to your Client Dashboard at to monitor the progress you're making. Thank you for choosing Freedom Debt Relief. Here's to financial freedom!
May. 31st, 2019
Verified Customer
Review Source
Vanessa Garcia
They have been very helpful with everything and have extremely helped me with not stressing out. They have helped work out away to the point I'm finally paying things off some things have already been in the works and some are almost complete!
7 years ago
Reply from Freedom Debt Relief
We're always happy to lend a helping hand, Vanessa! Your savings are phenomenal and we're looking forward to your next milestone! If you have any questions for us along the way, please reach out to our Client Services team. They can be reached by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
May. 31st, 2019
Verified Customer
Review Source
Elizabeth Eustis, FL
When I first spoke to them, they were very clear and concise when explaining things so I chose them. They are great at communicating. I have one large account that has had no negotiation on it so I feel a little let down, but other than that I am satisfied.
7 years ago
Reply from Freedom Debt Relief
Thank you for your valuable feedback, Elizabeth. We know the wait on some debts can be challenging, but it takes time for your Dedicated Account to build up to an amount that enables us to begin negotiating. In the meantime, we are creating your custom negotiation strategy. Our team is confident you will be satisfied. If you have any questions or concerns, please don't hesitate to contact Client Services, they can be reached at 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 29th, 2019
Verified Customer
Review Source
Anonymous Hovland, MN
When I have questions, they always get back to me with an answer. The whole experience has been very good. They are very supportive and helpful people. They have regular email communication with their customers. It is a legitimate and viable option for a lot of people.
7 years ago
Reply from Freedom Debt Relief
Thank you for your thoughtful feedback. Our goal is to keep clients at the core of our business model and work to have the best client experience possible. We are thrilled you have been satisfied thus far. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
May. 29th, 2019
Verified Customer
Review Source
Bonnie Cedar Rapids, IA
I was overwhelmed by debt before I signed up. I feel good about the service and I would recommend it to other people in a similar situation. They have always been very helpful and accessible. They have an online dashboard that keeps you updated every day.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing your feedback, Bonnie. It is wonderful to hear you are using your Client Dashboard to stay up to date. We are looking forward to seeing you 100% debt free! If you have any questions or concerns along your journey, our Client Advocates are here for you. They can be reached at 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 29th, 2019
Verified Customer
Review Source
Jason
A lot of representatives I talk to it's really hard to understand them and it seems like all the representatives are very fluent speaking English. They're very helpful and knowledgeable and don't give me any information that's not real.
7 years ago
Reply from Freedom Debt Relief
We appreciate your feedback, Jason! We are located in sunny Arizona. If you have any questions or concerns regarding your account, please do not hesitate to reach out to our Client Advocates. They can be reached at 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
George
They've been pretty active with me. Overall I'm impressed with them so far. It's pretty much computer generated and you go to your dashboard and it's nice to hear a voice and a most welcoming representative. They've done everything that they explained what was going to happen.
7 years ago
Reply from Freedom Debt Relief
We are happy to be of service to you, George. Our team takes pride in our friendly service each time you call in. We thank you for your kind words and for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Ervin
They actually care. Every time I have talked to them they are always polite and that's pretty good. I talked to Gary from Freedom Debt Relief and I called and talked to him and he explained the program to me. That's why I selected it. It was outstanding the whole time. I have a little left and another year and I will be debt free.
7 years ago
Reply from Freedom Debt Relief
Congratulations on your progress, Ervin! We're glad to hear your experience with our services has been outstanding! Don't hesitate to reach out to our Client Services department if you have any questions regarding your program, they can be reached at 1 (800) 655-6303 or by emailing . Thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Amanda
I've tried the online chat and it's not very reliable. I prefer to talk to somebody in person. They did send me text message but only when they reached a settlement. They never kept in contact with me during negotiations and that made me a little uneasy. It does take a little bit longer than I would expect. When you think you might graduate, it doesn't necessarily mean anything because sometimes the negotiations take longer.
7 years ago
Reply from Freedom Debt Relief
We appreciate your feedback, Amanda. You can always speak to a real person whenever you please by calling Client Services at 1-800-655-6303. Your negotiation updates will update on your Client Dashboard. We look forward to continuing to serve you as a valued client and would like to thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Lloyd
They are very reliable. You can always get whatever they're going to do to assist you and put you with the right people that you need to talk to and people that help resolve your situation. They do what they say they're going to do.
7 years ago
Reply from Freedom Debt Relief
We appreciate your feedback, Lloyd. We take pride in our reliability and look forward to serving you as our client. If you have any questions or concerns, please contact Client Services at 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Anonymous
Every time I called them, I never had a problem getting answered as quickly as possible. I get phone calls and emails sometimes even daily. They're always on point with everything that I need when I need it. I feel very confident that everything's going to get taken care of.
7 years ago
Reply from Freedom Debt Relief
Thank you for your positive feedback! We're glad to hear you feel well-informed regarding the details of your account. Did you know you can also chat with us live when logged on to your Client Dashboard at ? We are just a quick phone call, email or chat away whenever assistance is needed. Thank you for choosing Freedom Debt Relief. Here's to your financial freedom!
May. 22nd, 2019
Verified Customer
Review Source
Katherine Tapia
The customer support is very knowledgeable. They provide excellent customer service. They're very courteous and friendly yet professional. I've been in the program for a very limited amount of time and they've already completed three settlements and have successfully completed those.
7 years ago
Reply from Freedom Debt Relief
Wow, way to go, Katherine! We couldn't be any prouder of your accomplishments in our program. Congratulations on the progress you've made toward your financial freedom! As the journey continues, keep in mind you can monitor your every step by logging on to your Client Dashboard at . Thank you for being the very best part of Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Kristin
They are always very helpful whenever I call them and have a question about whatever it is I'm wondering aloud about. I've never had any major issues so I've always liked customer service. The person I spoke to originally about Freedom Debt Relief was very knowledgeable and knew exactly what they were talking about.
7 years ago
Reply from Freedom Debt Relief
Thank you, Kristin, for complimenting the service that has been provided by your debt consultant and our advocates in Client Services. We certainly want to make sure that our clients have a thorough understanding on what to expect once enrolled in our program. However, we are available 7 days a week to address any questions that come up along the way. You can also chat with us live when logged on to your Client Dashboard at . Thank you for choosing Freedom Debt Relief. Here's to your financial freedom!
May. 22nd, 2019
Verified Customer
Review Source
Jeff
Everything you are able to see online on the client dashboard. This was my first time dealing with any kind of debt relief but to see the results in really motivating. Freedom Debt Relief is an awesome company to work with. I'm glad that I found them.
7 years ago
Reply from Freedom Debt Relief
Thank you, Jeff, for your positive feedback. Great job utilizing your Client Dashboard! This is a great tool to use when monitoring your Graduation Path and the progress you're making toward your financial freedom. Did you happen to see the option to chat with a live advocate? We are just a phone call, email or chat away when assistance is needed. Thank you for choosing Freedom Debt Relief to meet your financial goals.
May. 22nd, 2019
Verified Customer
Review Source
Julie
They are always so pleasant and nice and don't make me feel like I'm the only one on earth that it is in bad financial shape. I get numerous emails from them explaining where my debts are and they keep me well informed. They've already settled one of mine. Every person I have talked to went above and beyond in making you feel comfortable.
7 years ago
Reply from Freedom Debt Relief
This is excellent feedback, Julie. Thank you so much for sharing! It's rewarding to hear you've received nothing but superb customer service from our advocates. We hope to continue this trend during your entire time with us. Keep in mind you can also monitor your progress by logging on to your Client Dashboard at . Thank you for choosing Freedom Debt Relief as a guide to your financial freedom!
May. 22nd, 2019
Verified Customer
Review Source
Doreen
They are very helpful. Any time that I need, I call them right away. They give me the answers. Freedom Debt is an excellent company to deal with. They notify me all the time. They email and given me phone calls. They're a great company and they helped me out a lot.
7 years ago
Reply from Freedom Debt Relief
Thank you for your review, Doreen. Freedom Debt Relief is thrilled to assist you with your accounts and we will continue to support your journey in becoming debt free. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Anonymous
I needed to get out of debt and they have helped me out a lot. I'm very pleased with them. Every time you call, you get the response you want. They're always right on top of things and they keep me informed. Freedom Debt Relief is very good, I like the service.
7 years ago
Reply from Freedom Debt Relief
Thank you for complimenting our skillful advocates in Client Services. We are also very glad to hear all of your questions have been answered to your satisfaction! We ask that you continue to reach out to Client Services at (800)655-6303 or via email at with any other questions that come up along the way. Thank you for being the best part of Freedom Debt Relief. Here's to your financial freedom!
May. 22nd, 2019
