Name: Americor
Rating: 4.8

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Davis Stillson Chapel Hill, NC

Americor has been the best decision I’ve made to reduce my debt. They are on my side and have guided me through the process.

6 months ago

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Lisa Buono Lodi, NJ

Sean was most helpful & understanding of my situation. He offered practical advice and truly cared to help me through this hardship.

6 months ago

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Sterling Jones Selbyville, DE

sarah was very helpful in explaining the process and ensured all was clear throughout the entire call. seems too good to be true but time will tell.

6 months ago

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Chell “Chell” Chatt Avon, MA

Unfortunately it is not working in my favor. My bill payment arrangements were twice per month and have been bi-weekly which has negatively impacted my financial situation due to my pay frequency. Also, the loan isn't realistic, looking into other options.

6 months ago Edited November 6, 2023

Reply from Americor

Thank you for sharing your feedback regarding our process. We genuinely appreciate your input, and we understand that a more straightforward and streamlined approach can greatly enhance your experience.

Your satisfaction is of the utmost importance to us, and we are committed to making the necessary improvements. We will review our current processes to identify areas where we can provide more clarity and reduce unnecessary emails. We would like to further investigate your specific situation; however, we are unable to locate your information.

In the meantime, we kindly request that you reach out to the Office of the President at [email protected] so that we may provide the clarity you deserve.

If you have any specific suggestions or further concerns about the process, please feel free to share them with us. Your insights will help us refine our services and ensure that future clients have a smoother and more transparent experience.

We apologize for any inconvenience you've experienced and are dedicated to enhancing your experience with us.

Sincerely,
Americor

Nov. 2nd, 2023

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Wendy Rosetta Dover, DE

So far it’s been extremely difficult to get a hold of anyone to go over some changes I’d like to make and questions I have about the costs and I’m starting to think I should stop all future payments to them or just close my bank account and discontinue working with them not that I have had much luck so far anyway… it has only been going on 2 months but communication is still a big deal!!!

6 months ago

Reply from Americor

We apologize for the difficulty you've experienced in reaching our team and getting answers to your questions. Effective communication is vital in ensuring that our clients have clarity and confidence in the debt settlement process.

To address your concerns and provide you with the information you need, please reach out to our Office of the President team immediately at [email protected]. You can express your questions and the changes you'd like to make, and our team will work to provide you with the assistance you require. It's essential that your concerns are addressed, and we are committed to improving our communication with you.

Your satisfaction is important to us, and we want to ensure that you receive the support and information you need to make informed decisions about your financial situation. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns and improve your experience with us.

Sincerely,
Americor

Nov. 1st, 2023

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Donna Williams

everything so far has been going good I am satisfied with the customer service and all the positive encouragement from Americor

6 months ago Edited April 18, 2024

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Stephanie Garland, TX

The process was seamless. The only problem is when I requested a change to the allocation of debts I wanted to pay, I did not get a return call. It seems after the initial call the level of customer service has failed.

6 months ago

Reply from Americor

We're delighted to hear that the initial process was seamless, and we appreciate your positive feedback. However, we understand your concerns about the level of customer service when requesting changes to the allocation of debts. Your feedback is valuable, and we take it seriously.

We apologize for the lack of response in this regard. Our customer service is dedicated to providing ongoing support, and it's clear that we fell short of your expectations.

To address your concerns and make sure your requests are addressed promptly, please contact us at 866-333-8484 or via email at [email protected].

Your satisfaction and experience with us are important, and we're committed to improving the level of customer service you receive moving forward.

Thank you for bringing this to our attention, and we look forward to making amends and enhancing your experience.

-The Americor Team

Nov. 1st, 2023

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Mary

I would go with Americor because they seem to explain everything to me in simple terms that lay people understand. I just became a client about a week and a half ago, but so far everything is going very well. I'm very pleased because they're helping me get rid of my financial hardship and they've explained things to me.

6 months ago Edited October 18, 2023

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Donna Ocala, FL

Anu was professional and very helpful in my understanding of how this works. She told me things that I was not aware of and that helped greatly.

6 months ago

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Clarence Hicks

So far my experience has been amazing! I have had 2 of 4 offer accepted and I'm very happy about it. Thanks Americor. Great customer service too!

6 months ago Edited April 18, 2024

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Pamela Dayton, OH

I'm a little disappointed in service. I thought I would have more contact. There is one thing I would like to find out is if I get a phone call from a creditor on my list how do I handle it?

6 months ago

Reply from Americor

I'm sorry to hear about your disappointment with the level of contact and communication you've experienced. It's important that you have the information and support you need during the debt settlement process.

We have information on how to handle creditor calls and kindly request that you reach out to our President of the Office team at [email protected]. They will be able to assist you and provide the guidance you need to address your specific concerns. Your satisfaction and financial well-being are important to us, and we are committed to providing you with the support and assistance required. Thank you for sharing your concerns, and we look forward to helping you navigate through this challenging process.

Sincerely,
Americor

Nov. 1st, 2023

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Onofre Esperon Belleville, NJ

To all members of americor thank you for your service and helping people. You’re a great staff member, again thank you so much

7 months ago Edited February 29, 2024

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Jennifer Randallstown, MD

I was scheduled for a call to confirm my arrangements. I received the call . I could not hear the person on the other end . I tried calling the number I had and no response. I also did not receive another follow up call.

7 months ago

Reply from Americor

I want to apologize for the inconvenience and frustration you experienced during the call to confirm your arrangements. I understand how important clear communication is, and it's disheartening to hear that you were unable to hear the person on the other end and couldn't get through when you attempted to call back.

This falls below the standard of service we aim to provide, and I want to assure you that we take your concerns seriously. We kindly request that you reach out at [email protected] so that we may address any concerns.

Additionally, we are reviewing our communication processes to prevent similar issues in the future. Your feedback is crucial, and it helps us make necessary improvements to enhance your experience with us.

Thank you for your patience, and we are committed to resolving this matter to your satisfaction.

Sincerely,
Americor

Dec. 26th, 2023

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Adam cantu Sacramento, CA

Patient and approachable, I'm reassured with the help of people who have a discerning ear who understands the unforseen obstacles in life

7 months ago

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Michael San Antonio, TX

We received a message to expect a phone call from Americor on 9/20 @ 11:31. No one ever called. We were told we would receive a welcome letter in the mail, no letter was sent.

7 months ago

Reply from Americor

I want to extend my sincerest apologies for the missed phone call and the delay in sending your welcome letter. It's disheartening to hear that we fell short of your expectations in these aspects.

Your experience is not reflective of the standard of service we aim to provide. I understand the importance of timely communication, and I'm truly sorry for any inconvenience this may have caused.

To address this issue and ensure you receive the necessary information, could you please provide your account details or contact information via private message? This will allow us to look into the matter and take corrective action. We kindly request that you reach out directly at [email protected].

Thank you for bringing this to our attention, and I appreciate your understanding. We are committed to resolving these issues and ensuring a more positive experience moving forward.

Sincerely,
Americor

Dec. 27th, 2023

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Bruce Redmond, WA

What in the world?? I was told specifically that there would be NO withdrawal from my account UNTIL I actually make a deposit into my account. Did I ever do this? NO, I did not. I was STILL trying to decide what to do and then I wake up this A.M. and SEE a $312 withdrawal from my checking account! This is UNACCEPTABLE! I have ALREADY PAID my creditors for this month! I WANT MY $$$ put back into my account! I will NEVER recommend this company to anyone! It was going fine up until this point. But this MISHAP CANCELS ANY good experience that I had! - Bruce W., Seattle, WA

7 months ago Edited September 21, 2023

Reply from Americor

I am truly sorry for the confusion and frustration you've experienced regarding the unexpected withdrawal from your account. I understand the importance of accurate and transparent financial transactions, and I want to sincerely apologize for any inconvenience this has caused you.

To address this issue , I would appreciate it if you could provide your account details or contact information via private message. This will allow us to investigate the matter thoroughly and ensure that the necessary steps are taken to rectify the situation. We kindly request that you reach out directly at [email protected].

I want to assure you that we take your concerns seriously, and we are committed to resolving this matter to your satisfaction. Your feedback is invaluable in helping us improve our services, and I appreciate your patience as we work to make things right.

Thank you for bringing this to our attention, and I apologize for any inconvenience you've faced.

Sincerely,
Americor

Dec. 27th, 2023

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William Woods Springdale, AR

Hello, Had great customer service initially with Nikole setting up my account but since then I haven't had much communication with my client representative! Hoping that changes! Have a Blessed Day!

8 months ago

Reply from Americor

Greetings William, thank you for taking the time to share your feedback about our services here at Americor. We apologize for any dissatisfaction or confusion you have experienced during your time working with us. We value your feedback and will take your comments into consideration as we continue to improve our services in order to better serve our clients. If you have any further questions, please do not hesitate to reach out to us at [email protected]. We are always here to assist you. Thank you once again for sharing your thoughts with us. Best regards, Americor

Sep. 25th, 2023

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Verified Customer

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llgrazes

The young lady who helped me negotiate a Payoff amount with one of my credit cards was absolutely amazing

1 year ago Edited April 10, 2024

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Sue

Everything went smoothly as promised. It was easy to get on the program and very efficient and they worked with me with what I could do.

1 year ago

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Tammy

Justin, answered all my questions. He replied back to my emails in a timely manner. He's been real good.

1 year ago

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Kenny

My credit people still call me saying that I owe money and they are sending me emails saying I need to pay this, I need to pay that and I'm not hearing anything from Americor. I don't know how long it takes for the process to work. They are pretty nice. The guy that helped me out was pretty good.

1 year ago

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Anonymous

The gentleman that signed me up, Skylar, was awesome. He took his time. He explained everything to me.

1 year ago

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Verified Customer

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Joseph Cannon Covington, LA

Very professional and thorough, answered all of my questions and made sure to follow up with me. I'm

1 year ago

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Verified Customer

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Charlene Jones Washington, PA

Very personable and knowledgeable. He explained things in a way I could understand and answered all of my questions

1 year ago

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Marc

They were very positive but not pushy. They were very patient and complete with answering my questions.

1 year ago

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Shawn

They asked a lot of questions, very detailed, easy to talk to and made sure they were thorough and didn't rush through the situation.

1 year ago

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Anonymous

They left out some information about how they do things and I left them. Customer service is great, but the information is misleading. They should be more upfront about practices.

1 year ago

Reply from Americor

We' sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, We are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please email us directly at [email protected] so we can help you resolve this.

Jan. 10th, 2023

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Verified Customer

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Joanna

So far I have a good experience. I have no complaints. The representative was friendly and pleasant to talk to.

1 year ago

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Verified Customer

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Jesus

Americor explained everything in detail as far as what they were gonna do and help me get out of debt.

1 year ago

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Verified Customer

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Alyssa Hancock Sioux Falls, SD

Very great and friendly company! They are knowledgeable and have already helped me minimize down some of my debt.

1 year ago

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Verified Customer

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Beth Freeman Santa Fe Springs, CA

So personable, friendly and helpful. He explained in detail and answered all my questions thoroughly. Great experience!

1 year ago

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Verified Customer

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Barbara Jones Casa Grande, AZ

I'm brand new at this program, but I think it's going to be a good way to get finances under control.

1 year ago

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Verified Customer

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William E Raus Orange Beach, AL

Anthony Silva was awesome. He was very easy to talk with. He explained the entire process, in great detail.

1 year ago

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Luke R Urlacher Naches, WA

Every question answered. Tiana is wonderful! Got back to me even though she could have passed me along! A+

1 year ago

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Carolyn M Ficken Trimont, MN

They helped me negotiate my accounts, become debt free and have very helpful customer service representatives.

1 year ago

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Verified Customer

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Ken Nowicki Running Springs, CA

Everything from online help..to interactions need by me, anytime I called , help was usually instantaneous given.

1 year ago

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Verified Customer

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William Everett White Eldon, MO

Just started the process and so far all my questions and concerns have been answered. Hope things go as planned and scheduled

1 year ago

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Verified Customer

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Betty Garvey Marble Falls, TX

I ask several times about cost and when the process actually starts and never got a clear answer.will wait to see outcome.

1 year ago

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Verified Customer

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James Bartsch Reading, PA

Although I seriously doubt the process, it seems to be working. There needs to be now client to customer interaction specifically in the early days

1 year ago

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Verified Customer

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Harry A Titus Galion, OH

They have not accomplished anything yet. I'm still getting billed by the people who are supposed to be being paid off. My situation is now worse than it was. My checking account is now hopelessly overdrawn. Not happy.

1 year ago

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Verified Customer

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Robert Bradley Sumter, SC

Because I haven't had a chance this is the first month I've been with you guys and I don't know and I'm trying to get in touch with the Vantage law and trying to get in touch with Americorps and nobody's giving me answers

1 year ago

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Verified Customer

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Lauro La Quinta, CA

I give this rating because we are working together and I know for sure they are going to help me to get out of deb .

1 year ago

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Timothy Hiatt Independence, KY

They made it ease to get in rolled but still new and have not heard from all of my creditors yet. Hello

1 year ago

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Jose Torres Callahan, FL

So far so good and no issues at great customer service and it's always about what I need not what they want

1 year ago

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Edmund frechette Las Vegas, NV

Because they arent clear on what they charge and what they can do and i still have the cc companies contacting me for payment when they arent suppose to

1 year ago

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Verified Customer

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Cassandra Perry Lynnwood, WA

The staff is very patience with me, I have a lot of dumb questions but they have helped me get through the tough times

1 year ago

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Thomasina

Their representative takes the time to explain stuff and makes sure you understand and have a lot of patience.

1 year ago

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PATRICIA E PELLEGRINI Watertown, NY

Very helpful and knowledgeable. Definitely made me feel comfortable with my decision to use this company.

1 year ago

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Verified Customer

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anonymous Acworth, GA

So far, they have been very easy to work with and really show a level of empathy and caring that I did not expect.

1 year ago

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Rhonda Coloma, MI

The gentlemen that helped me was so understanding and very nice to speak with. Very knowledgeable also

1 year ago