LifeLock

All the hype is unwarranted. I had great expectations but found very little services that are useful. First, I was told by their salesperson on the phone that I would get all 3 credit services and that I would get monthly updates and could view my reports any time. The truth is that while you get monthly updates, those updates are ONLY for ONE of the credit agencies. The other two are only as of the date you pay them, meaning you only get them once a year (which you can get for free directly from the credit bureau on an annual basis, anyway). I also was told that I would get immediate notifications of any activity over the threshhold settings you set for in advance with them (e.g., if you tell them to notifiy you of credit card charges or banking activity in excess of $200, they will notify you of any activity in the accounts you include in your profile when that amount is exceeded. Amounts less that that are ignored). The problem is that I have NEVER been notified in a timely fashion, which to me means that it is immediate, just like they show in their infomercials. The earliest notification I have ever received has been at least 24 hours after the incident, sometimes longer. A lot of damage can be done in 24 hours. In fact, it appears that they don't work on weekends. More often than not, if I make a charge at Walmart for an amount over the threshhold on a Saturday, the earliest I receive notification of the transaction is Tuesday of the following week! This is useful? If you are like me and check your bank accounts online every day or other day, you are wasting your money with this service. Perhaps it may be helpful if someone opens a new account in your name, but somehow I find that unlikely. This seems especially so since they only review accounts for which you have provided them with the account number. A new account would not appear on their records.

LifeLock makes it really hard to cancel service. My father-in-law died in July and my mother-in-law was placed in a nursing home and declared incompetent in August. LifeLoc won't allow me to email the death certificate and Power of Attorney to cancel their account(s). LifeLock want the documents faxed or mailed to them. It's hard enough to deal with these kind of life issues, why does LifeLock need to make it harder? Join the 21st century and allow your customers to use email like every other vendor out there! Don't do business with LifeLock!

Recently my American Express card was both cancelled and re-issued fraudulently ( to the tune of $21,000) and your service seems to not know about that nor did you contact me. So - that does not impress me. I thought you were the best. I am disappointed and also, quite frankly, totally non-plussed as to why you did not spot this.

You missed the boat. Someone opened a bank account in my name and was caught by the fraud department of the bank involved. Luckily they contacted me before any large amount of damage was done.

My existing home loan was refinanced and a new credit card was approved while I received no notice from LifeLock regarding this activity.