Wells Fargo Logo
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5.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 29th, 2024

Founded in 1852, Wells Fargo is a financial services company that offers consumer and commercial banking, loans, insurance, wealth management, investments, and credit cards.

A Wells Fargo credit card offers low APRs and reward options including cash back, points, or hotel rewards. Even offering a student credit card, borrowers of all backgrounds can find a fitting credit card with Wells Fargo.

Continue reading for pros and cons, and Wells Fargo credit card reviews from real customers.

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The Good

  • Variety of Credit Cards
  • Competitive APRs
  • Rewards Credit Cards
  • No Annual Fees
  • Free Credit Score Tracking
  • Credit Card Protections
  • Positive Customer Reviews

Variety of Credit Cards

Wells Fargo has a variety of credit card options to meet the various needs of its customers. These credit card options include:

  • Wells Fargo Propel American Express® Card
  • Wells Fargo Cash Wise Visa® Card
  • Wells Fargo Visa Signature® Card
  • Wells Fargo Rewards® Card
  • Wells Fargo Platinum Card
  • Hotels.com® Rewards Visa® Credit Card
  • Wells Fargo Cash Back College Card

Each card has varying rewards and benefits, but none of them have an annual fee.

Competitive APRs

Depending on the card, Wells Fargo offers an introductory APR of 6 to 18 months on both purchases and balance transfers, providing consumers with the opportunity to pay off new purchases at a lower interest rate. After the introductory APR period, normal rates will be charged.

For consumers with excellent credit, Wells Fargo's lowest rate of approximately 15 percent is likely to be secured; this is average in the credit card industry. For those who have poor credit, a higher interest rate will likely be received, as high as 25 percent.

Rewards Credit Cards

Wells Fargo provides a number of rewards credit cards for its customers to choose from. By frequently using their Wells Fargo credit card, customers can earn rewards points that may be redeemed for cash, merchandise, gift cards, and travel.

For example, the Wells Fargo Propel American Express® Card is the reigning winner of NerdWallet's Best-Of award. With this card, consumers can earn three times the points on specific purchases, such as eating out and ordering in, gas stations, and hotels.

In addition to award-winning and other traditional rewards cards, young borrowers can apply for a Wells Fargo student credit card. This card allows college students to begin building credit while in school and offers cash rewards earned for up to $2,500 spent on gas, grocery, and drugstore purchases for the first six months. While not all credit card issuers have student credit card options, this Wells Fargo option is a great way for young people to begin building credit with the benefit of some rewards.

No Annual Fees

There are no annual fees for all Wells Fargo credit cards. This can save cardholders hundreds of dollars each year.

Free Credit Score Tracking

Wells Fargo customers can monitor their credit score at no extra cost, which can help cardholders to stay on top of their credit and be aware of any changes to their score.

Credit Card Protections 

In the event that there is an unauthorized charge or a credit card, or a card is lost or stolen, you should contact Wells Fargo immediately and it will jump to action immediately to protect your information.

In either of the aforementioned cases, consumers can call Wells Fargo's 24-hour customer service number. In a case such as unauthorized purchases, the consumer will be reimbursed if they report suspicious charges promptly and by calling customer service.

Additional information regarding billing, and services available to protect you from credit card fraud, should be included in your monthly statement and/or your Customer Agreement and Disclosure Statement.

Positive Customer Reviews

Fifty-three percent of customer reviews award Wells Fargo five stars. The majority of these positive reviews highlight reliable customer services, great rates and rewards. Overall, people have been pleased with their Wells Fargo credit card.

On the other hand, negative reviews suggest that Wells Fargo interest rates are high, and some customers describe unenjoyable encounters with customer service.

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The Bad

  • Foreign Transaction Fees
  • No Secured Credit Card Option
  • Wells Fargo Accounts Scandal

Foreign Transaction Fees

Wells Fargo does charge a foreign transaction fee of 3 percent of each international transaction converted to U.S. dollars. If you travel frequently this could be a drawback, and there are many credit issuers that offer cards with zero transaction fees.

No Secured Credit Card Option 

Wells Fargo does not offer a secured credit card, an option that many other card issuers provide. Thus, if you are looking to rebuild your credit or have a bad credit score and are having a difficult time being approved for other credit cards, it would be in your best interest to look at other companies that have secured credit card options.

However, Wells Fargo does have a secured card option among its business credit card services.

Wells Fargo Accounts Scandal

Since 2013, Wells Fargo has been under severe scrutiny for harboring a toxic work environment and putting customers’ best interest aside in favor of driving greater sales. Employees were placed under intense pressure to meet unrealistic quotas, and as a result of this pressure, Wells Fargo employees signed customers up for accounts and credit cards they didn’t want, need, or in some cases, even have knowledge of. In turn, customers were often paying fees on accounts and cards that they didn’t need.

In addition to this scandal, Wells Fargo was recently sued by the cities of Sacramento, Philadelphia, Miami, and Oakland for allegedly giving Black and Latino homebuyers unfavorable mortgage terms.

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The Bottom Line

Wells Fargo offers competitive APRs, including a generous introductory APR offering, rewards programs, limited annual fees, and free credit score tracking, making it a competitive credit card choice in the industry. While the company doesn’t offer an extensive range of cards like you might see with other credit card issuers, Wells Fargo’s cards do offer competitive rewards.

Applying for a Wells Fargo credit card is quick and easy, and you don’t need to be an existing Wells Fargo customer to apply for a credit card online. However, it could improve your chances of approval if you have an existing relationship with the bank in the form of some other bank account.

If you are seeking to build or rebuild credit through the use of a secured credit card, you will have to look elsewhere because Wells Fargo does not offer a secured credit card option for personal banking. However, there is a secured card option amongst its business credit card options.

Based on customer reviews, many customers trust and enjoy Wells Fargo’s banking and credit card services, despite recent company scandals.

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Star Rating

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4.1

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414 Reviews

Review Breakdown

5 grade

54%

4 grade

19%

3 grade

12%

2 grade

8%

1 grade

7%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Nazir Sugar Land, TX

There was a rental car issue I tried to reach out to the customer service I received letter from, I called them to give information about enterprise fraud activity and with out knowing the problem the rude person behind the phone talking to me like I’m making staff up or he knows the inter price is right and I’m wrong here until he got it that what I’m trying to say is correct and enterprise guy are wrong and he have transfers to a lady that is more donkeyer that doesn’t understand the situation and want to make me here wrong . I have been in a car accident at no fault the person who hit my vehicle from behind is a AAA insurance customer and he had a rental car covered in his policy, the AAA Joseph L told me that everything is covered but not the insurance that I’m responsible for that , so said ok when is my car would be ready cz I don’t have extra money to pay for the rental car insurance, so I have requested the inter price employer Derek to cover me only for 3 day because Mr AAA Joseph L supposedly return my car like he said, but my car wasn’t ready in 3 days and I had the insurance for car only for 3 days , but then inter price charge my card with out me known and I had to make a dispute on that transaction and previously I had a secure credit card with Wells Fargo , I dispute with credit Karma and it’s still there it has been more then 7 years and it should be off my credit history

2 years ago

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Jewelleah Kempers Las Vegas, NV

Wells Fargo is a scandalous company that continues to rip people off for their hard earned money. They let vendors continuously charge my credit card month after month even though I reported the vendors as fraudulent. I never was able to access the service I was supposedly getting every month and Wells Fargo refused to prevent them from charging me every month. They told me I had to contact the vendor directly in order to stop the monthly charges but I had no way to do that since the company charging me was a scam that did not have a phone number for customer service that even worked. After 9 months of being charged 297.00 a month, I finally just closed my credit card account with Wells Fargo to stop the charges. It's insane. Wells Fargo has no care in the world for their customers and they simply let vendors do as they please.

3 years ago

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Odao Ogbonmwan Mableton, GA

I had a college credit card here and didn’t like how they would purposefully put interest charges on my card right after I would make a monthly payment or a transaction. This wild then force the account to go over my credit limit. I was so happy when I finally payed off the card and closed the account.

5 years ago

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David Adrian Morales Weslaco, TX

Horrible customer service! They are not great at not making mistakes. They do not own up to their mistakes. They do not approve you for credit cards even with good credit and drop your credit score with hard inquiries. They offer you the card and get you to apply, but still dont approve you. They use false criteria as a reason to deny you. They sell/share your information.

2 years ago

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Savannah PavoReal Richmond, CA

They cannot be trusted. They do not care about the people that use their bank. Their customer service is on a Comcast level for sure which is rock bottom. Their automated service is ridiculous and it only causes anxiety and frustration. The customer service agents are not empowered enough to be able to help any guest find a solution to any problem.

3 years ago

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peter harmatuk Poolesville, MD

ONE of the worst banking services around. I have NEVER had any good experiences with them with in their credit services. I have had issues with fraudulent charges and the process I was required to undergo, made it a "punishment" for me.. They are crooks and should not be in the banking business (see the "false loan request" scandal of a few years ago.

4 years ago

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Hunter Kasprzyk Gilbert, AZ

Wells fargo declines my debit card all the time because it thinks its a identity theft when its just me trying to buy something. If the purchase is over$200 it usually gets cancelled even tho I have called them and told them that its me and I want these types of purchases to go through in the future. Its terrible and i wish i could change but this what my parents use for all their stuff so i can't

7 years ago

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Toby Jerome Williston, ND

My mother used them and two years after closing all her accounts because she died. They still have not gotten her accounts closed. They are the worst bank I have ever dealt with. Plus they charge fees for everything. I would never use this company if I were paid to.

2 years ago

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Ac Irvine, CA

I had to close this account because apparently, I was not using my card enough times. I got charged a fee because I was not making 10 transactions a month! They held checks for a long time and everything about them was a problem.

3 years ago

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Mariana Tornero Alegria Hercules, CA

Terrible for teen accounts and too many fees for regular accounts. My teenager was paid with a fake check and the account was immediately closed. I understand it was a fake check but my teen didn't know better and I feel there should be some leniency.

3 years ago

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ANGELA D HUDSON Detroit, MI

They are very when it comes to giving an opportunity for credit,and I they should be more open when that's where my employer uses and that's where retirement fund is through

8 years ago

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B

Wells Fargo had a huge data breach and my information was compromised. My personal information was seen from California as far away to South China Sea according to a guy who bought a new fishing boat in my name

1 year ago

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Stephanie Ponce Hemet, CA

I have tried having Wellsfargo two times now and both times I am disappointed. They overdraft for everything. They don’t bother to call an ask question. Customer service skills are terrible.

2 years ago

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cheri poile Elmira, NY

Awful customer service they made a huge mistake in my account and wanted me to wait 30 days for them to fix it..so as my account is in the negative which they made i have to wait.

2 years ago

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Diogenes DeFawkes Warner Robins, GA

If you like customer service that lies to you, fees that are inexplicable even by their customer service department, and long delays in any financial transaction, this is the place for you. Run away. Far far away.

3 years ago

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S Kelly Grand Island, NY

I don’t trust them anymore I don’t like their products I don’t like their service I don’t like anything about them

1 year ago

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Monica Milan, TN

If I could give them a negative 100 I would. My ex took out a loan in my name with Wells Fargo and they never pursued him for the debt and it has ruined my credit.

2 years ago

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Jon Posey Riverton, UT

Not my favorite. Getting a CC from a bank like WF should be your last resort. You can always find better cards with better rates, promos, and much better customer service.

6 years ago

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chuck Pomona, CA

Wells Fargo is not a veteran friendly company. They miss used our trust and are fine taking veterans cars and homes.

8 years ago

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Zoey K. Irvine, CA

Terrible experience a lot of charges and fees they opened an account for me without my permision ( few years ago)

3 years ago

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Brittney Miskin Riverton, UT

Maybe the worst bank any credit cards with. Terrible customer service and they do not care about their customers.

5 years ago

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Bri Graham Broadbent, OR

I tried to obtain a card here, the process was difficult. The employees I was working with didn't explain things well.

7 years ago

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Kevin

They wouldnt send me a statement resulting in many late pays

5 years ago

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Bella Mee Mobile, AL

Liars and rude customer service , aggressive behavior to open up an account and racist atmosphere !

3 years ago

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Melanie Askren Saint Louice, MO

they kept charging me after it was paid off

8 years ago

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Mike Fulop Las Cruces, NM

Too many fees, Wells has become untrustworthy

8 years ago

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GILMAR MASINI Kissimmee, FL

Bad Company, stolen from me US$ 3,000 and is for people inside the company

2 years ago

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juan garza Ennis, TX

too many hidden fees i know where all the money comes from us

3 years ago

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Kamron Dalton Riverton, UT

Overly complicated process to use rewards system. Fees are everywhere.

3 years ago