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Bank of America

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5.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 22nd, 2024

Bank of America, founded in San Francisco in 1998, is one of the world’s leading financial institutions, offering a variety of banking solutions to individuals and businesses. 

In addition to traditional banking services, the bank offers a variety of different credit cards. Offering a variety of rewards cards, and other credit card products, including a student credit card and secured credit card option, consumers can find the card that best fits their needs.

Continue reading for a full review of Bank of America credit cards, as well as reviews from real customers.

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The Good

  • Variety of Credit Cards
  • Co-branded Rewards Cards
  • Secured Credit Card Options
  • Student Credit Card Options
  • Benefits for Existing Bank of America Customers
  • Preferred Rewards Program
  • Free Credit Score Monitoring
  • Positive Customer Reviews

Variety of Credit Cards

In addition to its traditional banking services, Bank of America offers a variety of credit cards. You don’t need to be an existing Bank of America customer to qualify for a credit card, but there are some additional benefits, such as preferred rewards, that are available to those who already bank with the institution.

Bank of America offers both company-branded and co-branded rewards cards, allowing you to earn points or cash back on purchases. In addition, Bank of America offers a secured credit card, as well as a variety of student credit cards.

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Highlight: Bank of America® Cash Rewards Card

One of Bank of America’s most popular cards, the Cash Rewards card offers 3% and 2% cash back in a category of your choice, and grocery stores/wholesale clubs on the first $2,500 each quarter. Earn 1% cash back on all other purchases. There is no annual fee, and you can earn $200 in online cash rewards for a limited time after making at least $1,000 in purchases in the first 90 days of opening your account.

Co-branded Rewards Cards

Bank of America offers a variety of co-branded credit cards, allowing you to gain rewards on specific purchases that can be used towards travel, for example. Bank of America offers co-branded options with the following companies:

  • Alaska Airlines
  • Allegiant Airlines
  • Amtrak
  • Air France
  • Sonesta International Hotels Corporation
  • Royal Caribbean International
  • Virgin Atlantic
  • Celebrity Cruises
  • Norwegian Cruise Line
  • Susan G. Komen (Breast Cancer Foundation)
  • Major League Baseball (MLB)

Secured Credit Card Options

If you are looking to build or rebuild credit, Bank of America offers two secured credit card options:

  • Bank of America® Cash Rewards Secured
  • BankAmericard® Secured

Both cards offer a convenient way to build credit with no annual fee and a refundable security deposit of $300 to $4,900. 

Many companies do not offer this added benefit to credit building. The Bank of America Cash Rewards Secured card offers 3% and 2% cash back in a category of your choice and at grocery stores/wholesale clubs on the first $2,500 each quarter; 1% cash back on all other purchases.

Student Credit Card Options

Bank of America offers three student credit card options:

  • Bank of America® Cash Rewards for Students
  • BankAmericard® for Students
  • Bank of America® Travel Rewards for Students

Most other credit card companies only offer one student credit card option that generally has some sort of cash back reward. 

Benefits for Existing Bank of America Customers

You do not need to be an existing Bank of America customer to apply for a credit card, but if you are an existing customer, some cards offer additional benefits for keeping all your accounts with the bank.

For example, the Bank of America® Premium Rewards® card allows Bank of America checking account or savings account holders to redeem cash back as a deposit into either type of account. In addition, existing Bank of America customers are eligible for Preferred Rewards, allowing you to earn 25 percent to 75 percent more points on purchases.

Preferred Rewards Program

Bank of America’s Preferred Rewards program is designed to give back to loyal bank customers, offering exclusive benefits. The program includes three tiers — Gold, Platinum, and Platinum Honors — allowing you access to certain rewards and savings.

To enroll in Preferred Rewards you must meet the following criteria:

  • Have an active, eligible Bank of America checking account
  • Have a three-month combined average daily balance of $20,000+ in Bank of America deposit accounts and/or Merrill® investment accounts

If you meet these criteria you are welcome to enroll through online banking, but approval is not guaranteed.

Free Credit Score Monitoring

Available to all Bank of America credit card holders, you can check your FICO® score for free either online or through the Bank of America mobile app. 

Through this service you can check your FICO score monthly with no impact to your credit score, see what factors are impacting your score, and receive tips for maintaining healthy credit with Better Money Habits.

Positive Customer Reviews

Bank of America reviews are currently limited, but the majority of these reviews give the company 4 or 5 stars. These positive reviews frequently mention excellent customer service and low interest rates.

On the other hand, negative reviews frequently mention high fees.

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The Bad

  • Annual Fees
  • Foreign Transaction Fees

Annual Fees

Many Bank of America credit cards don’t charge an annual fee, but some cards do charge this fee:

  • Bank of America® Premium Rewards® — $95 annual fee
  • Alaska Airlines Visa® — $75 annual fee
  • Free Spirit® Travel More World Elite Mastercard® — $0 introductory annual fee. After the first year, $79 annual fee.
  • Allegiant World Mastercard® — $59 annual fee
  • Amtrak Guest Rewards® World Mastercard® — $79 annual fee
  • Air France KLM World Elite Mastercard® — $89 annual fee
  • Sonesta World Mastercard® — $0 introductory annual fee. After the first year, $75 annual fee.
  • Virgin Atlantic World Elite Mastercard® — $90 annual fee

It is important to note that rewards cards often charge this fee, and Bank of America’s annual fees are significantly low in comparison to other credit card issuers, such as American Express.

Foreign Transaction Fees 

Many Bank of America credit cards don’t charge a foreign transaction fee, including its co-branded travel rewards cards, but some company-branded cards will charge this fee. 

Bank of America’s foreign transaction fee is 3 percent U.S. dollar amount on each purchase made in a foreign currency or on transactions made/processed outside of the United States.

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The Bottom Line

Bank of America is a trusted financial institution both nationally and internationally, and serves a variety of needs through its personal banking products and services, as well as its array of 22 credit card options.

From generous cash back rewards to travel points, Bank of America has a credit card for everyone. It is an added bonus that the company offers a cash back rewards secured credit card option, as well as a travel rewards card for students, allowing more flexibility and benefits for those who are building credit.

Most credit cards do not charge an annual fee or foreign transaction fee, but for cards that do charge an annual fee, you might pay less than you would with other credit card issuers. Although, higher annual fees generally mean that there are more generous rewards involved.

Based on a currently limited number of Bank of America credit card reviews, the majority of customers award the company 4 or 5 stars, most frequently praising the company’s low interest rates and excellent customer service.

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Star Rating

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4.0

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352 Reviews

Review Breakdown

5 grade

52%

4 grade

22%

3 grade

9%

2 grade

5%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Anoushka Ahuja Lecanto, FL

I got the Bank of America credit card when I first opened a Bank of America account, it was ok with decent cash back offers on groceries & gas. I did not pay any account fees because I had direct deposit through work that was a plus!

3 years ago

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Jeff Gonnason Kihei, HI

I have four credit cards with Bank of America, and I find them difficult to work with in many situations. They are unable to resolve the difference between personal and business accounts, And the representatives do not return phone calls or follow up as expected.

4 years ago

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Mickey Mangum Long Beach, MS

I had a Bank of America card for many years and it had a very high interest rate. The company itself was fine and I should have read the fine print. They were only charging me what the stated it would be. Keep looking and you can find much lower rates.

5 years ago

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Mildred Carter Woodbridge, VA

I've had a BoA credit card since I initially opened my checking account when I turned 18. It's been a huge life saver for emergency situations. The use of the BoA app and website are also tremendous help, as you can set up online bill pay, and even transfer money not only between accounts but also to other people who may not even HAVE BoA accounts.

6 years ago

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Mellissa Clark Palm Bay, FL

Business account with them for two years now. I can say that Bank of America is an okay bank for businesses, however they lack a lot of little things for small businesses. Great customer service team and they are diligent about alerting you of suspicious activity on your account.

2 years ago Edited April 20, 2023

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Tammy jo Wright Phoenix, AZ

Customer service I had a problem with my account for over a year. A company charge me for 4 same items I was credit 3. The 4th I never got take care of. I went through fraud dept. I wrote letter to Corp. I retold the story at least40 times. I just gave up. I closed my account.

3 years ago

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Vickie Graves-Woodward Goose Creek, SC

Rates not the best, I wish the rates were lower. After years of service they could offer customers lower Rates. I would refer my friends if they were cheaper.

7 years ago

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Lucky Arevalo Washington, DC

They are effecient in their services. They alert me when transactions appear suspicious. They also protect my card when informed of my traveling out of the area.

8 years ago

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Mary Lou Scott Spring, TX

I have three checking account with three different facilities. Bank of America is the only one that charge me a fee. And they did give me no royalty points after I charge on my card. I did follow the rules.

3 years ago

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LaVoya Searcy Siloam Springs, AR

I banked with B of A for several years, and they're unwillingness to work with me and resolve an issue thru me off. It was cut and dry for them and I ended up taking my business elsewhere.

3 years ago

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Chris Milke Olney, MD

I only use my debit card occasionally as a credit card since I mainly use it for ATM transactions only. That said, BofA customer service has been great and I enjoy using the bank. ATM fees could be less for out of network.

4 years ago

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Tom Gourley Pleasant Grove, UT

A large bank with nothing exceptional to mention. Customer service is average and services offered are typical. I did have a good interaction with one of their representatives in California which was encouraging.

6 years ago

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Heather H Sanford, FL

Bank of America has reliable products but tends to increase fees and have some hidden fees or fees you may not expect. Their customer service can be improved as well.

2 years ago

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janice dorvil Tallahassee, FL

I've had a few bad encounters with bank tellers. And once there was an instance of things that I did not buy that showed up on my account I'm not sure why.

4 years ago

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Ron Durfey Pleasant Grove, UT

I use Bank of America for personal use. I love the ability to pay bills and check my balance on mobile devices. Interest is comparable to other credit cards I use.

6 years ago

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Jack San Diego, CA

3% rebates on gas, 2% at grocery stores, no annual fee. If you have a problem, they don't do a good job fixing it.

8 years ago

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Funbi Atokose

I love one thing about bank of America which is the ease of access but I dislike their digital banking system and their customer service.

1 year ago Edited April 2, 2024

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Carol Ford Eugene, OR

I have this credit card through the Alaska Airlines promotion. I do NOT like BofA as a bank so have no comments other than the credit card is good.

3 years ago

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Taylor Vance Salt Lake City, UT

Terrible website design. But I like the Alaska Airlines credit card. A good companion pass offer helps to offset the cost of the yearly fee.

7 years ago

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Dustin Zucco Phoenix, AZ

Don't like the services received my disputed issues were not handled properly and I lost to scammers

2 years ago

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Amy Boren American Fork, UT

We had a credit card that was attached to our account with them. The interest rate was so high that we never used it.

6 years ago

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MBA Dallas, TX

ATMs are disappearing. 800 number customer service takes a long time.

2 years ago

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Samantha Grabert Salt Lake City, UT

Really not a fan of Bank of America. Credit card was easy to use but customer service is not great.

4 years ago

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Kurt Lucas Olney, MD

The Bank of America credit card has offed me great interest rates, and fantastic customer service.

4 years ago

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Marilyn Crofts Westland, MI

I am a coustomer because they are the only bank in town that will let us cash out US savings bond.

4 years ago

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Jeffrey Salas Gilbert, AZ

I have a bank of america credit card. I am disatisfied with my high interest rate

7 years ago

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Marv1959

Great security but rewards very restrictive

7 years ago

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GF Dallas, TX

Customer service access is extremely difficult.

7 years ago

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Ms. K. May Beverly Hills, CA

I like them but they charge me an annual fee.

8 years ago

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Sideeq H. Muhammad Cincinnati, OH

They seem disorganized and don't care much about their customers

2 years ago

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Brittney Miskin Riverton, UT

Great options for credit cards, but their customer service is not very good.

5 years ago

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Tianna Tallahassee, FL

Good customer service but is always busy

4 years ago