Associated Credit Union
Is This Your Business?Author: Kaitlyn Short
LAST UPDATED: September 27th, 2024
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The Good
- Rewards
- No annual fees
- No balance transfer fees
Rewards
Individuals who hold Associated Credit Union's Platinum Visa credit card are automatically enrolled in a rewards program that gives members one point for every dollar spent across credit and checking accounts with the credit union. There is an additional program called ScoreMore Rewards that allows cardholders to earn additional points on online and in-store purchases with approved and participating retailers. Points can be redeemed online for travel or merchandise.No Annual Fees
The Platinum Visa credit card offered through Associated Credit Union does not have any annual or startup fees attached, which can save cardholders hundreds of dollars.No Balance Transfer Fees
Credit card companies, banks, and credit unions often allow card balance transfers from other accounts. This is beneficial because individuals can transfer their balance from an account with a higher APR to one with a lower APR to save money on interest and get out of debt faster. Balance transfers sometimes incur a fee, but Associated Credit Union allows consumers to transfer a credit card balance for free.The Bad
- Late payment penalties
- No free credit scores
- Undisclosed fraud safeguards
- No introductory APRs
Late Payment Penalties
When payments are made late on credit card accounts, a penalty fee is often incurred. Some companies charge late payment fees as low as $5, but Associated Credit Union charges a fee of up to $35.No Free Credit Scores
Several credit card providers have formed partnerships with credit monitoring companies to provide their cardholders with monthly credit scores and reports. This service is beneficial because it allows customers to stay on top of their credit and watch for fraudulent activity that may not have been caught by the company. Unfortunately, Associated Credit Union does not offer free credit score tracking.Undisclosed Fraud Safeguards
Credit unions typically have some type of security measure in place to protect members from fraud and theft. Such measures might include zero liability guarantees, emergency card replacement, account freezes, emergency call centers, suspicious activity scans, and fraudulent activity notifications. Associated Credit Union has not disclosed whether or not it provides any fraud safeguards on its corporate website.No Introductory APRs
Oftentimes, credit card providers offer a low introductory APR on new purchases and balance transfers for a certain amount of time. This is often helpful for individuals who wish to make a card balance transfer to pay off debts during an introductory period with a nonexistent or low APR. Sadly, Associated Credit Union does not offer any introductory promotions.The Bottom Line
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BRUCE GREER Lawrenceville, GA
WELL OVERALL IT WAS THE PERVASIVE INCOMPETENCE THAT I PERSONALLY EXPERIENCED AND WHEN THEY REALIZED THE SITUATION THEY PUT ME AND ALL THEIR OTHER DEBIT CARD HOLDERS THEY SAID THEY WERE SORRY. THE SITUATION I AM REFERRING TO IS EVENINGS AND WEEKENDS, WHEN THEY ARE CLOSED AND A MEMBER HAS A PROBLEM WITH THEIR DEBIT CARD, COULD BE LOST, STOLEN, COMPROMISED OR ISN'T WORKING FOR SOME REASON, THE PHONE NUMBER ON BACK OF THE CARD WHICH IS THE NUMBER FOR THEIR MAIN BRANCH AND IS SUPPOSED TO BE FORWARDED TO AN AFTER HOURS COMPANY THAT CAN HELP AND WORKS WITH ACU, HOWEVER THAT PHONE NUMBER GETS FORWARDED TO A COMPANY IN INDIA THAT ACU DOES NOT DO BUSINESS WITH AND HAS NO AFFILIATION WITH ACU LEAVING THEIR CUSTOMERS OUT IN THE COLD, NOT ABLE TO BUY FOOD (AS HAPPENED TO ME), GAS OR ANY OTHER NECESSITY. FOR ME IT BEGAN WITH BEING GIVEN A DEBIT CARD AND THEY FAILED TO PUT MY PIN NUMBER OR ANY OTHER PIN NUMBER ON THE CARD. 3 HOURS CALLING THEM THEY HAD ME BEG FOR THEM TO PUT MY PIN NUMBER ON THE CARD. HAD A MINOR PROBLEM THE NEXT DAY SATURDAY AND AS I SAID ABOVE CALLING THE NUMBER ON THE DEBIT CARD LEADS TO A COMPANY IN INDIA ACU DOESN'T DO ANY BUSINESS WITH, BUT IT TOOK ME AN ENTIRE WEEKEND OF CALLING TO FIND OUR THAT THESE FORWARDED CALLS WENT TO ZERO HELP. THEN ON MONDAY MORNING I GET TO SPEAK TO MIKE H AT ACU AND HE DIDN'T LIKE THAT I DIDN'T LIKE HAVING MY TIME WASTED CALLING A DEBIT CARD RESCUE NUMBER THAT ACU USED TO DO BUSINESS OVER A YEAR AGO AND THEY NEVER CHANGED THE FORWARDING NUMBER TO HELP CUSTOMERS WHEN THEY AREN'T OPEN. THIS IS COMPLETE INCOMPETENCE WITHOUT ANY VALID EXCUSES. PRETTY SURE A 10 YEAR OLD COULD HAVE FIGURED OUT HOW TO PUT THE CORRECT FORWARDING NUMBER ON THEIR SYSTEM IN MUCH LESS THAN A YEAR. ACU TAUGHT ME A VALUABLE LESSON, NOT EVER DO ANY BUSINESS WITH THEM EVER AGAIN.
2 years ago Edited October 27, 2023
W A
Lousy customer service. Horrible communication. They make it an ordeal to get your money out. Limits on transfers that are ridiculous and then they hold your money for days before sending. You'd think that if the customer service was so poor that their apps would at least work, but sadly that's not the case either. Avoid this place like the plague.
1 year ago
