US Cellular is a regional cellphone carrier with the fifth-largest wireless cellphone and data network in the United States, behind Verizon, AT&T, Sprint, and T-Mobile. The provider has over 4 million customers in 426 markets in twenty-six states. When a customer wants to use their phone service outside of their home area, the service is “handed off” to another carrier.

Top Ranked Companies

#1 Q Link Wireless

6.6 Overall Score

3.5

star star star star_half star_border

(4,328)

View Profile View Profile

#2 Gabb Wireless

5.6 Overall Score

2.1

star star star_border star_border star_border

(386)

View Profile Visit Site View Profile

#3 Verizon

5.4 Overall Score

3.3

star star star star_half star_border

(2,356)

View Profile Visit Site View Profile

thumb_up

The Good

Wide Array of Phones Available
Cell Phone Plan Options
Coverage Area Networks
Customer Service
Rebates & Rewards

Wide Array of Phones Available

There are many good things about US Cellular's products and services, starting with the availability of a wide array of phones. The carrier supports and sells iPhones, Android smartphones, Windows phones, and Blackberry products.

Us Cellular also offers iPads, Android tablets, cellular modems for laptop computers, and accessories that can be used on the road.

Cell Phone Plan Options

US Cellular has several different plans and services available for customers. The company's Shared Connect plan forms the core of its contract services. We like the simplicity of Shared Connect, which includes unlimited minutes and texting. With non-contract phones and some other contract carriers, the user is often strapped to a certain number of minutes or text messages if they go with a "lower" service level.

US Cellular offers several different features that go along with contract phone service. For example, there is overage protection, which is free. However, the overage protection is in the form of a text message that is sent to the customer.

US Cellular also offers no-contract phones, tablets with data connectivity, and other services.

Coverage Area Networks

US Cellular's "Shared Connect" and 4G LTE plans work in all fifty states. You can go outside of your "home" area and still enjoy great service without being subject to roaming charges. This is an important feature for those who want to use their phone while they are on the road.

Customer Service

US Cellular offers phone, email, and live chat support options.

Rebates & Rewards

US Cellular occasionally offers rebates as an incentive to purchase a phone or plan. The company also has a good rewards program that involves referring customers or attending device workshops to earn points. These points can be used towards phone upgrades and accessory purchases.

thumb_down

The Bad

Service Area Stipulation
Two-Year Contracts
Cancellation Fees
Data Price Scale

Service Area Stipulation

Included in the fine print is a service area stipulation. US Cellular reserves the right to terminate a client's contract if they use 50% of their coverage outside of their "home area." This is because US Cellular brokers some of its coverage from other network providers. We felt like this is not true nationwide coverage.

Two-Year Contracts

US Cellular offers two-year contracts on most of its basic and smartphones. The smartphones are subject to a heavy cancellation fee in order to ensure that the customer keeps the phone. US Cellular also offers "penny" phones, the most basic of phones for the user that wants to keep their service simple.

Cancellation Fees

Cancellation fees for contract phones with US Cellular are on the pricey side. Basic phone contracts come with a $150 cancellation fee and smartphones come with a $350 cancellation fee. We felt that this cancellation fee policy straps the customer into a contract for a long period of time.

However, if a contract is a concern for a customer, there are "no-contract" options available.

Data Price Scale

Another thing that isn't ideal is the exponential price scale for higher-level data plans. The recommended data plans on Shared Connect often lock a family into a higher-end service level, but ensure that the family does not go over their data limit. There are also options on the phone that allow a parent or a decision maker to "lock" the data if they find that one particular line is being abused.

Customer Complaints

Some customers have reported issues with billing as well as promised discounts that were not honored. Overall, US Cellular generally responds to customer complaints reasonably and fairly, making sure that the customer receives credit when necessary if billing issues arise.

gavel

The Bottom Line

US Cellular has some good qualities and some bad ones. Ultimately, we hesitantly recommend US Cellular under certain conditions and after reading the terms and services carefully to avoid expensive fees. In order to avoid having your contract canceled, you need to monitor your usage closely and primarily stay in your home area.

View Best Cell Phone Providers

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

2.3

star star star_half star_border star_border

88 Reviews

Review Breakdown

5 grade

17%

4 grade

3 grade

11%

2 grade

1 grade

56%

Sentiment Criteria

Value

star star star_half star_border star_border

Quality

star star star_half star_border star_border

Service

star star star_half star_border star_border

Trustworthiness

star star star_border star_border star_border

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star star star star

Lynn Martin

I had a billing issue so I decided to try to resolve it via chat online. I spoke with agent Joseph and he was very efficient and professional anenhandled my concern very quickly. When I when I first began the chat session I was very frustrated, but Joseph took care of my problem and at the end of the chat My frustration had quickly disappeared. You need more customer service agents like Joseph. He was very professional and outstanding. Again thank you Joseph for putting me at ease and taking care of my issue with professional professional excellent customer service skills.

1 year ago

star star star star star

Jason Alger Hagerstown, MD

I had a terrific experience. I was very upset over something I was confused about. The lady took her time explaining everything to me and in my opinion went above and beyond to help me. I will say us cellular has the best customer service which is why I've been with them 16 yrs, but I've never been compelled to leave a review until this lady Corina d. Helped me. I will be coming in to upgrade my phone with her also and I have not done that since 2016. The us cellular at shankfarm way has a fantastic employee! Go see her!

2 years ago

star star star star star_border

Christopher Haueter Salt Lake City, UT

I have been using U.S. Cellular now for 10 years and they have been great....when I was living in Washington. The service was good everywhere I went and the data seems to be fast when I'm in Washington but now that I live in Utah, my service is average and my data is soooooo slow because they don't have any towers here and piggy back off of other carriers. I don't mind them and would stick with US cellular if I lived in Washington but I'll have to change companies soon do to the fact that it's too slow. p.s. the customer service is usually really great and I did get the new Galaxy s8 for free which was sweet.

7 years ago

star star star star star

James Moss

We have had US Cellular since 2010. We simply got tired of another large carriers run around, price hike and waiting forever in a store. US Cellular has been great. No problem with coverage. Easy simple plans and billing. Never need to be in the store more than 30 min for phone upgrades. They’ve been a great company.

1 year ago

star star star star_border star_border

LaTonya Manley Eureka, CA

Idk who to really complain to about this but here I am. U.s. cellular has poor service and doesn't like to work even when u have full bars. MY MAIN COMPLAINT is the fact that there are constant phone updates that I'm sick of. I dint trust them and for good reason. You are BREAKING our phones!!!! I just bought this freaking thing right before Christmas and there have been so many unnecessary updates and they ha e done nothing but cause problems and changed my phone settings, downloaded apps without permission and glitches out my phone. I'm so sick of it and whoever is in charge of them NEEDS TO GET THEIR HEAD OUT OF THEIR BUTT AND LEAVE THINGS BE. My phone worked fine and DID NOT need an update so stop messing with the phones they work fine without you messing with crap and being nosy. 🤷‍♀️ I said what I said. I pay for this service and I want what I'm paying for not more issues. If these updates continue to mess with my phone I will be dropping this service and not returning. I'll just go get a burner phone or something and say bye Felicia 👋

3 years ago

star star star star star

Emory Liggett

The best anyware "I got a siginal" phone I ever had. I got a siginal in the outback of the Sawtouth Mountians Idaho. I was A three hour drive from an incorperaed city near the Salmon river. I had been there many times with other differant phones that didn't get a siginal.

5 years ago

star star star_border star_border star_border

Joshua brown Marion, IA

Their customer service is just as useful as a bag of rocks. You talk to one person, they say 1 thing. Then you go to call them back and it's another person, Then that person pretty much goes well no that's not true, I mean it's so much conflicting crap that I dont think they talk to each other. Then when you have an issue with the bill, they drag you in circles then. I mean they used to be decent now they're just crap. Verizon and them are on the same level. Avoid if possible. We went away from them for a while and came back and I think they are not worth it.

11 months ago

star star star_border star_border star_border

J Galt Burlington, IA

I recently switched to US Cellular for my cell phone service, and regretted it from almost day 1. The service was fine, calling, and receiving phone calls, but that's where the positive aspects ended. First, I went to Wally World to sign up, NEVER do this if you're thinking about going with them. Use an official US Cellular store. The store clerk was helpful, but didn't know how to do a lot of things, like transfer my current number, get my plan started, etc. Second, US Cellular sells your information from day 1 of you being a customer. (I'm not exaggerating on this at all) Literately from the first day of my plan on their service, I was getting unsolicited spam calls for anything under the sun. I kid you not, I was getting at LEAST 3-4 calls per day about something some company was trying to sell me. So, obviously they sold my information to everyone and their brother. Definitely a breach of privacy. Third, I started receiving texts telling me that US Cellular was "obligated by US laws" to include you in some BS monitoring program they participate in. I replied STOP via text, and that's the message I got back.. something along the lines of "US Cellular is mandated by some BS law to include you in bla bla bla".... So, shortly after I experienced all of this, I immediately went back to the cell service I was using before, which is Straight Talk. I thought I would give a cell contract a try and see how I liked it, never again! Also for those looking, Straight Talk, which I will never leave again, has been THE BEST cell service provider for me hands down. I highly recommend them if you're looking for a replacement. You do have to buy your phone outright, but It's a small price to pay for good quality cell service.

1 year ago

star star star_border star_border star_border

Sherry Nichols Hancock, MI

I have been a customer for 15 plus years with US Cellular and right now I’m a very unhappy customer. I was very mislead by them. I switched to their WiFi service and in the first 15 days we had used up all of our 300 mbits. We were lagging with everything that was running off of WiFi. I explained to them before I switched that we had utube and they said it would be fine. I purchased a tabet and I watch and another phone so we had 3 phone lines also. This is why I have no internet or WiFi connections today. Very unhappy customer. I was able to cancel that service and return the equipment. It don’t matter if you have been with a company 50 plus years, I was treated use like someone who came off the street.

1 year ago

star star star_border star_border star_border

Tim Duncan Knoxville, TN

I live very very close to TDS in Farragut, TN (i.e., west Knoxville) that spun off US Cellular back in the 90s. I do not get a good call signal at my house with only 1 bar. One would think the area where they started would have the best coverage and yes, I use WiFi calling. Next, I used my phone inurance to get the same exact phone, Samsung 20+5G, because the battery life was decreasing. I took my new and old phone into the store and the guy screwed it up six ways from Sunday. He didn't think to use the Samsung Smart Switch function. WOW!!! He DID NOT know what he was doing. Don't buy anything in the store either. The Samsung Galaxy Watch4 Aluminum Smartwatch 44mm is $329.99, while Best Buy has the EXACT same watch for $229.99. I'm sorry, but that is a ridiculous difference!!! That's not looking out for their customers, but ripping them off.

2 years ago

star star star star_border star_border

royboy

They use to care about there long time customers, I have been with them over 20 years, there coverage is great in the US and I mean all over the US. What I don't like is they give new customers better deals on phones to switch while there old time customers pays full price on new phones and have a track record of staying useing there services, The company needs to be competitive with other companies as to the type of service they provide , like traveling, being able to use there own net-work and paying a high price just to use there phone service abroad.

6 years ago

star star star_border star_border star_border

Rachel East Peoria, IL

The service is horrible in Chicago! Cuts in and out all the time and drops calls! Also, when I signed up I was receiving a 39% discount for being a school employee. This month I received a bill and it was $40 higher than normal. I called the company and asked why I did not receive the discount any longer and they gave me an email address for the company to email my issue to. When I received a return email it requested I go to a link where I needed to sign up my school for an E Bates offer, which was not helpful. The most irritating part is that there was no notification that my discount was going to be discontinued. I just received a larger bill!

6 years ago

star star_border star_border star_border star_border

Ken Manson Kenosha, WI

I've been a US Cellular customer for 20+ years but no more. 2 years ago the coverage at my summer cottage in northern Wisconsin disappeared. Calls to tech support were no help. We closed the cottage in October with coverage, opened in May with nothing. They claimed the only changes to their tower was in prep for 5G. Borrowed hotspots from the library for a while but with Covid waning they no longer have as many. Switched to another carrier on May 17, eleven days into my billing cycle. Paid them for the 11 days and just got a bill for the remaining 19. Called customer service and they refused to credit me claiming they bill by the month, no exceptions, even when they remove service. To avoid a ding on my credit report I paid the $65. I hope they choke on it.

1 year ago

star star_border star_border star_border star_border

Dianna Hall NC

DON'T DO IT!!! The service isn't that great and for the price you pay, it's ridiculous. It just seems to be getting worse over time also. They tell me if I am changing areas I need to power my phone off and on. I don't want to be doing that all day. Plus simple things like using their voicemail. You have to listen to all the talking of welcome to US Cellular and on and on. Let me just press 1 and get to my messages. Then if you don't press keep or delete at the end and hang up, it shows back up as a new message on your screen and you have to go through everything again. Customer service is a nightmare, but I find Verizon to be the same way. I think most customer service these days are bad. I'm just tired if poor reception for a big price.

2 years ago

star star_border star_border star_border star_border

Michelle Allen

I unfortunately chose US Cellular for my daughter. I purchased a phone for her for Christmas. They tried telling me my name didn’t match my social then wanted me to go into the store. Then they call me back and said it was their system, that everything was fine. So I get the phone, activate it, wrap it and give it to her. Now it won’t call out. They said the service has been suspended because THEY CANT VERIFY ME! I haven’t even had my first bill come due! I call and they can’t help me over the phone, now they want me to go into the store AGAIN and prove my identity. The supervisor was very condescending, uncaring and basically said tough luck. They couldn’t explain to me WHY this happened, only that it did. Then when asked how to return the phone and cancel she wouldn’t answer. Pathetic.

2 years ago

star star_border star_border star_border star_border

Nathan S Newark, MO

Been in the Shelby County service area since they first "deployed" here in 1995. Been with them since 2007. First through my parents plan then on my sisters from 2008 to 2011 when I dropped my line due to lack of service availability. I filed complaints with US Cellular in 2009, 2011, 2015, 2018, 2019 and 2020. Each time informing them their coverage in town is not what they told the FCC or publish on their public coverage maps. In 2009 and 2011 they both agreed and said a tower was being planned to fill in that coverage gap and it would be up by 1Q 2012 (4Q 2011 was their planned date). It never came. So I dropped them and went without a phone for 4 years. In 2015 I was told it was going up finally and I called and the tech support said it was and it would be up within a year. So I said on the condition it was going up within that time frame, I would sign up. In 2017 I began to get agitated when service still wasn't deployed here.. I sent a message to their social media team. They just said they hadn't gotten any reports of any outages and said I should contact tech support. Problem is- I would have to drive outside of town to make the call or if I am lucky stand on the deck and use the speaker phone. (which I did). This time, the engineers responded back with.. "Your coverage is fine. Its just speed issues. No capacity problems either. A new tower is needed for speed improvements." and they labeled my town as a "lack of speed issue" when I filed my complaint as a SERVICE AVAILABILITY ISSUE. Its never been a speed issue, its been a.. "can I even get signal in town issue?" I've told them what their problem is.. Uplink. Their towers have so much between them that the phones they have out can't talk to the towers. So, yea sure.. their downlink can reach but what good is it if the phone can't send anything back? This has been 10+ years of lies from US Cellular's engineers for this town and I am flat fed up. They get paid high cost support from the government for this area too to offset the costs of having towers put up out here. As for my ratings.. Value for the money is about all they got if you have service and an older Total Plan. The new plans flat suck as you lose hotspot and a bunch of other features.

4 years ago

star star star star star

Eddie Rios Ogden, UT

US Cellular was my first start in cell phone service. Excellent pricing, good technology in phone devices, good clear connections with their service. Excellent all around.

4 years ago

star star_border star_border star_border star_border

David Michel Wadesboro, NC

US Cellular did not advise us that the service in the area we were moving to was spotty. After trying to deal with the lack of service and returning to the store for help or return our phones, they made some software adjustments and asked us to see how that worked. We returned the phones 6 days later (one had never been activated); at which time the sales person cancelled our service and indicated that we didn't owe anything. Shortly after we received an invoice for $255.44; we waited to receive a credit to offset this charge. When we didn't receive the credit, we called US Cellular and were told a new bill had an amount of $90+ dollars. The representative said he would try to drop it to $21+; however, he ran into a problem and sent us to another department. The girl there said were responsible for the $90+ bill, but she could lower it to $86. We agreed to pay it just to not have to have anything to do with US Cellular in the future. When we asked for a copy of the invoice we were paying be sent to us (after making the payment), she told us that they could not provide us with that documentation. Don't believe anything they tell you. Answers change as it pleases them.

4 years ago

star star_border star_border star_border star_border

Charli Stone Omaha, NE

I got double billed this last weekend. Us Cellular took out $311.65 twice. It was done on 11/29 and 11/30, and both posted to my bank account on 12/2. When we called to tell them, they told us it would take at least 20 days to get it refunded back into my account. Then we were told they did not believe us even though they told us our bill was paid in full AND we had a credit of $311.65. They are making us go to our bank and our bank has to fax them a statement showing that they took out 2 times the amount owed. I am so mad! This won’t make it back into my account and now I can’t make my house payment because I had to transfer money from another account to cover the extra $311.65 charge. This is stellar customer service!!!😡

4 years ago

star star_border star_border star_border star_border

Gretchen Des Moines, IA

I pay 116.00 per month with mobile tendering on my phone so I can connect to the internet....When the service works. Brian, a tech....rude, condescending. Tried t3lling me nothing can be done because I have a crack on the BACK of the phone. Live reps sqid it was no issue. I can't get online if I'm using the phone....but NOMONE HAS OFFERED ANY CREDITS FOR THE CALLS, EMAILS, CHATS I've had to endure with horrible reps. They don't care as long as they get their money. Of course, I'm strapped in a contract for a phone I hate. Everything was fine till I had problems, then BOOM, every contwct I had were jerks.

5 years ago

star star star star star

Thomas Jason Trubenbach

Their customer service is top shelf, I've traveled the country and N. America and always have excellent service. They have always been very understanding with any issues.

6 years ago

star star_border star_border star_border star_border

Wendy Shirland

I was in need of a new phone and while we were getting it I inquired about the unlimited plan. The agent ran the numbers and the price he showed me on his phone was less than my monthly bill now. I asked at least 10x so with the new phone and this plan I would pay less each month. He insisted yes. So I switched. I got a bill about 2 weeks later and it was close to what he said. I was very pleased. My next bill came and it was nearly double! I was angry when I went I I was told there wasn't anything they could do. I told her I would like to be switched back to the plan I was on. She stated that plan did not exist anymore. I told her I would like to return the new phone. She stated it had been too long. I was extremely frustrated at this point. I told her I would like to speak with a manager. She called customer support. She asked what I wanted from them. I told her I didn't want to pay anymore than I would have if I had just upgraded my phone. They could not do this. No customer satisfaction. They took no responsibility for their agents mistake and did not help me.

6 years ago

star star_border star_border star_border star_border

Steve Yates Hot Springs, NC

I got US Cellular because my phone says its 4G in my area while other carriers are not 4G. However, I have discovered that US Cellulars 4G (where available) is worse that other carriers 3G. Furthermore they say their service works all over the country, but in 2 years I've found very few areas in the US that I am not roaming. Often, I have 1x or no data coverage while my wife's Verizon phone has 3G or 4G. When in Alaska, my phone says I have mobile data, but I found out through multiple phone calls to US Cellular that they failed to negotiate an agreement with a carrier in Alaska so there is no data coverage there. Now they have blocked my data because they say I have exceeded my roaming data limits, which I cannot find in the agreement or on the web site anywhere. What I can find on their web site is that they can limit my speed after I exceed my limit but it does not say they can turn it off. I also cannot find our what the "roaming limit" is. Now I have lost half my month of data that I paid for and cannot even use my phone in their home territory. When I called to find out why I could not use my mobile data, they told me it had been blocked and that a supervisor would call me back. After a few days, and no call back, I was informed that it might be up to 72 hours getting a call back. Try a week. And their stores are also bad. When my phone failed because of a defective battery, I went to a store to have it looked at. While the tech was looking at my phone, the store manager came over and made her stop helping me and told me I would have to replace my phone, even though it was just a few months old. I would definitely stay away from this phone company.

7 years ago

star star_border star_border star_border star_border

Karen Mukwonago, WI

Have been a customer of US Cellular for ** 16 ** years!! Have been charged for text messages at $0.25 per for many years... that was our original agreement. US Cellular never contacted us to let us know we would be able to get a cheaper program. After 16 years, paying $80 per month for 3 lines, and ... get this ... 25 cents per text message!! ... they conceded to reducing our bill to $75 !!!! WOW! After 16 years of being scammed for the text messages... some loyalty. We are actively looking for ANY other carrier that will not charge us $0.25 for EACH text message!!! 16 years of loyalty. What a company!!

7 years ago

star star_border star_border star_border star_border

Amy Petrowski Madison, WI

I feel somebody should look into them for possible false advertisement there commercial does not match to what service I received from them service from anywhere never happens I can guarantee you when I go up North I can't use my data plan for all the tea in China and phone service is spotty doesn't sound like the commercial at all does it it's a bunch of crap I don't understand the purpose of misleading people when you can't perform the service you claiming you shouldnt be able to say that unless you can back that up that's just wrong you almost have to feel bad for their employees trying to come up with answers they don't have for an advertisement they can't back up

8 years ago

star star star star star_border

D Woodstock, IL

Great company that we have been with for years. Company was better years ago though with free replacement batteries and we were very upset that they pulled out of the CHICAGO market (how dumb is this, really?) - but they don't require contracts these days and are helpful with products, instructional classes...but we miss their big store here.

4 years ago

star star_border star_border star_border star_border

Deb Sheboygan Falls, WI

I switched from tracphone to uscellular 2 months ago. The biggest issue with tracphone was they no longer had a human to work with when I began having problems. I travel throughout the state of WI & need to get service everywhere. I'm not getting service inside most buildings. Uscellular is blaming the $700 Samsung phone. Absolutely ridiculous! My mom has always been happy with them. I should have looked at reviews. I can't find any good ones. Of course I have to pay $650 to cancel. Use any other company but this one!

1 year ago

star star_border star_border star_border star_border

Paige Drane Springfield, IL

Absolutely worst company ever. How I have stayed for over 10 years is beyond me. They will lie to get you in the store, lied about the services I would receive, want me to pay $210 for internet service that was absolute garbage after my son downloaded just one game, etc.asked to speak to a manager and never got a call back. Cancelled everything. Just ridiculous how they scam hard working loyal customers. I do not recommend this company to anyone ever

1 year ago

star star_border star_border star_border star_border

1971Jayce Branson, MO

If I could give less than one star, I would. The actual communication service is perhaps the worst in the United States. Villagers in the Andes probably have a more reliable network. If you utilize a cell phone for work or business, this company is simply not an option. I dropped an average of 10 phone calls per day while traveling for work. Cellular data availability was spotty at best. This is not, however, a reflection of their customer service. It's a shame that such good people have such a bad product to represent. The service is worth about 25% of what they charge, if that.

2 years ago

star star_border star_border star_border star_border

LT1HILLINGHOE Chesapeake, VA

U S. Cellular lies all day everyday. They're crooks and bottom feeders. I was with them for almost 20 years and when I decided to go with T Mobile, us cellular made it as difficult as they could. Had to pay $466. after phones #'s were ported. I always paid on time too. They don't care one iota how they treat good standing, long term customers. Steer clear of US cellular!!

2 years ago

star star_border star_border star_border star_border

ms. t v

So I have been a valued costumer of u.s cellular for about 2 years and now the customer service is bull crap because I pay for unlimited everything including data w/ hospot until now in April 2022 they send me a message about a data cap that was never informed prior to paying another bill and two days later received a text message about the hotspot overaceeded...wth..how? If you pay for unlimited everything it's a waste of money when you only get 20 Gb now vz. Unlimited everything for the same price now we must dispute u.s cellular random changes unless our bill is compatible

2 years ago

star star_border star_border star_border star_border

James King IA

They sell your number to porn sites. Everyone that has us cellular in my family has been receiving text with links that say wet and ready. Or hot and horny women wanting to send nude videos of them pleasuring themselves. It’s awful, 3 to 4 times a day. Not worth the headache been with us cellular 10 years (plus) and I’m honestly ready to switch.

2 years ago

star star_border star_border star_border star_border

s c Grifton, NC

Horrible reception service!!! Don’t even try them!!!! There reception is no where as good as it used to be. One service bar almost everywhere U go unless Your in the city. Constantly dropping calls when talking to people. It’s horrible. One service bar to none in Maple hill, surf city or toward Myrtle beach unless like I said your in the city zones. The rural areas they have no coverage. Diffidently go with AT&T or Verizon. They have a lot more coverage!!!!

3 years ago

star star star star_border star_border

Dianna Winston, OR

As soon as I paid my phone off I started having problems with it and that is not all in my head, my mom thought it was funny that it started acting u p as soon as it was paid for

5 years ago

star star_border star_border star_border star_border

kevinoffsite@gmail.com Wilmington, NC

If I could only give negative stars! Their customer service is the industries worst. Their billing practice is nothing but gotcha every month, I was told our bill would always be the same and its never been the same any month and consistently 10 to 20 dollars higher. Coverage is beyond horrible! I live in a big town and about 50 percent of the area has no data which the completely lied about. Worst I tried to use my device insurance, get ready for this one.. You have to buy a new device full price, send in your old device and get a refund. Good luck with that, they totally screwed us..

5 years ago

star star_border star_border star_border star_border

Unhappy Customer Medford, OR

I was told that my account with them was closed. Long story short 4 months later I still don't have my check for credited amount. I keep receiving bills from them only to find out they didn't close out my tablet. I called them today and they found the open tablet but refuse to refund me the original credit and said they would bill me up to today's date.

5 years ago

star star_border star_border star_border star_border

Jeanne Iowa City, IA

Dont even think about it. Their marketing is totally deceptive. Keep all of your receipts if you dare to take the chance. I'm 4 months into the contract and they still cant tell me what my monthly payment should be. I have paid now twice for items I paid for in the store. If I don't pay the invoice in full I dont receive the credits I'm due so it you lose either way.

5 years ago

star star_border star_border star_border star_border

Rhonda Jacksonville, NC

I switched to us cellular supposed to get better coverage...no didn't happen.had to go to store 3 times to get my acct. Straightened out after employee errors ! I so regret uscellar. Now to cancel I have to pay for phone in full as I have been paying monthly fee of 6$. Gonna cost me 120 $ to cancel as I have 2 phones. I don't recommend us cellular!

6 years ago

star star_border star_border star_border star_border

Ray Macomb, IL

I have been using US cellular for a very very long time. I was happy where I was in Western IL. But they are worth a penny a month if you are else where like Midwest in Chicago. I told them they don’t care. Now I am almost done with my contract in September 2018 they start texting stating they have specials!!!!Now they remember what a cheap company what an idiots.

6 years ago

star star_border star_border star_border star_border

Retired Blaine, ME

US Cellular did a dash mounted, hard wired phone in my car, the tech had tools in his pocket, sat in the seats during the install and put several punctures and two 3 cornered tears. When taking the headliner out for installing the antenna, he tore that as well. The company never would come good for the damages. If I could give a negative 5, I would of done that.

6 years ago

star star_border star_border star_border star_border

Scott Summersville, MO

US Cellular is the worst internet cell service I have ever used. I live 4 miles from their tower in the middle of a cleared 60 acre field and am lucky if I get 0.20 mbps speed, that's 2 TENTHS of one meg speed. Or even worse it drops to a 1X speed or nothing at all. So much for the strongest signal in the middle of anywhere. The company should be sued by the federal government

6 years ago

star star_border star_border star_border star_border

Amanda Malega Oklahoma City, OK

I am a current customer and I was lied to from the get go. They said my husband and I could turn in our old phones and get new ones for free. Once we signed our contract and received our 1st bill it was too late to cancel. We did not get the credits for our old phones and wound up having to pay a monthly charge for our phones. After all the charges and stuff we were paying $325 a month for 4 phones. With Sprint we were only paying $175. The service sucks. We hardly ever have good internet service. They claim to have 4G and I live in Oklahoma City so it is a major city and barely get 1 to 2 bars of service at any given time a lot of the time it is only 3G service. If I go into a store I lose it and go into 3G service or no service at all.

4 years ago

star star star star star

MammaS Moline, IL

Have never had a problem getting a signal, even in basement or while out camping. The few times I have had to use customer service they have been very helpful.

4 years ago

star star_border star_border star_border star_border

Horrible customer service, phone service does not work over half the time. GPS shows I'm in broken arrow, OK when I was clearly in missouri. Waste of $

7 months ago

star star star star star

Tony's Babygirl Staton MO

Towers are rare and most signal is very low in rural area but does have great reception with the low signal.

1 year ago Edited April 12, 2023

star star_border star_border star_border star_border

Joel Steinle Bella Vista, AR

Bad...very bad. From the first day to the last. Deceitful marketing, bills that rose every single month (always with "it's someone else's fault" for an answer), very poor service in an "excellent coverage area". Really disgusting company, service, customer service, and manipulation.

2 years ago

star star_border star_border star_border star_border

Mr.9r9r Spring Grove, IL

Feature this cowards. If the service in your area is bad look to any other company. I've been with this company fore years(2009). If you enjoy bottom line service, awful customer service, no reception, terrible quality, and weekly blackouts, you'll enjoy uscellular no doubt!

2 years ago

star star_border star_border star_border star_border

Sonny Salem, NH

Very disappointed with customer service. Talked with a representative about being charged for service that was cancelled and was told I would get a refund, a week later nothing. Coverage in my area was dismal at best even though they insisted it was a 5g area.

2 years ago

star star_border star_border star_border star_border

Clark Whitaker IA

Long time customer, 25+ years. Didn't drop call when we had a bag phone as we do now. Service area just keeps shrinking. I got a new phone, every other day get message when calling "phone is not registered" new one for me.

3 years ago

star star_border star_border star_border star_border

Kristen Walker IA

Discounts you jump through hoops to get and never come to fruition. I was quoted $268/month- astronomical, and with all the phone calls and tasks they have set for me, I can't get below $306/month. Of course they give 3 whole days to change your mind on the contract, but you don't realize the barrel you are over until much later.

3 years ago