Straight Talk
Is This Your Business?2.7
2.9
Overall Score
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Dissastisfied customer Anderson, SC
A straight Talk customer for 14 years. wanted to try a different company on a trial basis. After talking to 4 customer service representatives, and getting incorrect information, the 5th representative gave me the account number and told me the phone would be unlocked in two days. This was on August 27 and it is now Sept 4 and the phone is still not unlocked. I go to the straight talk website to chat with a representative. They asked for the IMEI number so I gave it to them. He (Guillermo) stated that I needed to call the fraud department to get it unlocked. The unethical Fraud Agent stated the phone was never activated. How do you use a phone that was purchased from straight talk and activated by a representative never been activated. I have now switched to another service provider who is cheaper with better signal. Three people in my house, including myself , have cancelled service with straight talk. Will never use them again. That is what you get for being a loyal customer of fourteen years with a company that has no integrity.
4 years ago
Tim Daniels Mission, KS
I’ve been a loyal straight talk customer for 6 years. Last Wednesday, August 21st I called to get my phone unlocked since I’m switching to a different phone carrier due to a family discount. My phone is eligible to be unlocked according to the Straight Talk policies. I have spent about 5 hours on the phone in the last 10 days, calling 1-2 times every single day only to work with incompetent customer service representatives after another. Each day someone had an instruction like “call back in an hour, our unlocking person isn’t here.” Then when I called back “the person who can unlock the phone has left for the day.” I was also told:
“We have to get in touch with Apple.” “Our unlocking system is down.” “No I’m not able to call you back.” I can verify that at least one of these excuses is a complete lie, since I called Apple to ask how they were involved with the unlocking process. They informed me that it is entirely up to the phone carrier and they aren’t involved in the unlocking process in any way. Avoid Straight Talk at all cost: a company that lies to their customers, gives them conflicting information, and is filled with incompetent workers who do not care about the customer. I have been without a phone for 10 days (oh and by the way, it STILL isn’t unlocked), even though I have a working iPhone which I am completely within the Straight Talk policies for unlocking. Run. Away.
4 years ago
PK Checotah, OK
I recently switched to Straight Talk brought my phone with me and ported over my number. Then I had to purchase a refill card the $35 plan which was almost $39 with tax. I was getting 5gigs high speed for $35 after auto pay that included everything with my previous carrier. I then ordered a phone from Straight Talk.com. well, they sent me a phone locked to Verizon when I needed AT&T. Had to pay to return it . Wouldn't exchange it for a AT&T compatible phone. Now I'm just waiting for the end of the month and my refund then going back to the carrier I had before. If I could rate Straight Talk they would get 1 star out of 5.
4 years ago
A B Indianapolis, IN
Straight talk must be bankrupt because they rip off their own clients who used the service for years. I can't use my data which I paid for for a whole month. After only 5 days my data is disabled. They tell me because the hotspot on my phone was turned on. If the hot spot was turned on by accident which it could happen very easily no forgiveness all 25 GB of data are gone. AT and T has a plan for the same money and it includes the hot spot. so what is the secret exactly with them not allowing the hotspot? I paid for 25 GB and I was told I can use them anyway I want and I hadn't used even 2 GB yet and all my data is disabled on my phone and guess what the hot spot is working but not the mobile data. Something wrong with this picture. Staighttalk get a life. I hope that the FCC cancel this service and you would be out. Walmart you suck.
4 years ago
Samantha Longview, TX
Straight Talk is the absolute worst service you could use. I've used Straight Talk for awhile, but had many problems during that time. Customer Service is absolute trash. They don't listen to what your problem is and it seems as though nobody can fix the issues you have with your service. Speaking of service, you can forget about ever having any on your phone. Now, I've had Straight Talk for awhile, but after all this time it was FINALLY starting to get better, or so I thought. Straight Talk sent me a text telling me that the network they put my phone one was going to be disconnected so now I have to buy a new phone, which I don't have the money for, and they are going to do nothing about it. DO NOT USE STRAIGHT TALK. THEY ARE TERRIBLE!
4 years ago
Ray Conowingo, MD
Customer service is horrible! Need to hire experienced people who know what they are talking about instead of outsourced people who do nothing but read a script. On Saturday 5/11, I ordered a phone via phone because the online checkout would not work. The first person transferred me because they did not know what to do. The second person "Jennifer" ( which was definitely not a Jennifer) told me that the phone will ship out on Monday and I would receive it Tuesday 5/14 via overnight shipping. I paid the 14.95 overnight shipping and Tuesday came and no phone. I called back on Tuesday at 7:30pm and spoke to a "Victor". After finally getting him squared away that I did pay and payment went through on 5/11. He told me it hasn't shipped but he also thought (at the end of the call) it was Monday instead of Tuesday. He then quickly hung up on me.
4 years ago
classicrun Greenville, SC
I would give a zero if possible. StraightTalk Corporate absolutely disgusts me. I have had my phone and service for about 3 years. Various people had said they left a voicemail message for me but there wasn't anything there. As far as I knew, I had a working voicemail.
Finally, more people insisted that they had left voicemail messages but there was nothing. I tried leaving a message for myself. I got "you have accessed an automated system, please leave your message." I left messages but nothing showed on my phone. Even calling voicemail (holding one on my phone) to access their system didn't work. It said "no messages."
I called customer service repeatedly. NO HELP. They just told me to restart my phone. The problem wasn't my phone (Apple ran diagnostics) but they tried to blame my phone. They blamed me saying that I had changed a setting. NONE OF THIS WAS TRUE. Resets of voicemail didn't work either. All that did was erase all previous messages FOREVER, INCLUDING THE LAST MESSAGE FROM MY DYING MOTHER.
I am disabled but had to go to Walmart to call from a landline. Who has landlines anymore? Hours of standing in the electronics section of Walmart and still no fix.
This then stretched to DAYS. Still was not recording messages on their system.
Finally got customer service to call corporate. IT TOOK THEM AN HOUR TO PICK UP THE PHONE.
In the end, my account had to be wiped and started over. There was no way to fix it. THE FAULT WAS TOTALLY THEIRS AND HAD BEEN FROM THE BEGINNING.
Their customer service is horrible and they obviously don't care because they have no phone, no email, and no current CEO listed.
Oh, DID THEY OFFER ME A CREDIT OR ANYTHING FOR WHAT THEY DID - NO. I would never recommend them to anyone and will never buy a phone from them again.
4 years ago
Debbie Princeton, TX
I have been a customer of Straight Talk for almost 6 years. I have bought 3 different telephones from WalMart for the use of Straight Talk. My last phone got to where it would not hold a charge. My son bought me another telephone from a different carrier. Straight Talk debited my account $145.28 on March 4, 2019. My phone completely stopped working on April 2, 2019. I called for a refund of my money. I was told I did not qualify for a refund because I went with a different provider. I also spoke with a manager of Straight Talk, I was told it was their policy if you go to a different provider you will not get any refund. So heads up on anyone who may decide to go with this company, don't pay for more than one month at a time.
4 years ago
Sarah Head Sherrills Ford, NC
I gave my old iPhone 6s Plus to my best friend to use since I upgraded to the new iPhone X. Well my iPhone 6s Plus is paid in full!! Straight talk locked the phone I paid $800 dollars for and are refusing to give us an unlock code. Said she won’t be able to use it for a year or more. How is that fair?!?!? How can they hold a paid for phone hostage!! All I have to say after the last two bad experiences I’m glad I’m using another carrier!!!! I’ve gotten several numbers to call. I’ve called and get sent to 20 different people who don’t know anything about the phones not to mention you can’t understand what the they are saying anyhow!! Frustrating and will never go back to using their phones and network!!
4 years ago
Debbie
I have no problems with straightTalk, and they are by far the cheapest provider for $45 per month with 10 gigs of media. Unlimited, if you tether onto your internet!
4 years ago
Judi Thomas
I enjoy the flexibility to pay when I want to, they have a good coverage area, I feel I get what I pay for, they have different options to choose from, and the list goes on.
4 years ago
Jonathan Fort Worth, TX
I bought an Iphone6 and a $35 prepaid card which i ordered online. When I received it and I tryed to activate it. The PIN on the prepaid card is invalid!! Which I tryed to activate it on there site and on the phone. I tryed for 4-5hrs and I got nowhere!!!! So I tryed to speak to a REAL person and that is impossible! I attemped to talk on there online HELP messenger. Which went horrilbly! They tell me to keep calling the number youll get a person eventually! So now the phone and the prepaid card is useless!!!! This is by far the worst experience ive ever had with any company!!! It almost seems like Straight Talk is a SCAM!!!!!!!!!! I will be reporting this company to the BBB!!!!!
5 years ago
Melinda Geleng Pickens, SC
Bought a Verizon phone at 8am and was told by straight talk to get a byop kit from Wal-Mart so I went to Wal-Mart and spent $48.02 on the kit and called them back after an hour and speaking to 5 different people and hung up on 3times when they said they were transferring me to the higher up after calling back and 3 people later I get told my new SIM card is for my old phone (It's never been in that phone) after 3 people trying to blame me saying i put it in my old phone and activated it then another person (the manager told me they apparently screwed up and activated it for my old phone so after them finally admitting it was their fault they told me I still need to buy another sim card i asked for a refund and was denied and he told me after I buy another kit then call them back. Its now 5pm and still no luck and i cant use the sim card in my old phone cause they put it on a phone i had 3years ago which i dont even have . Worst company ever do not use them . Im posting this everywhere untill they refund me I WAS WITH THEM FOR 18 MONTHS!! I was literally on the phone all day from 8am to 5pm . So now I'm stuck with the kit and lost out on $48.02 its not much to them but it's a lot for people who dont really have it to spend .We went to Verizon and got tthe prepaid service.
5 years ago
Dayna Boulder, CO
If I could leave 0 stars, I would!! DON'T EVEN CONSIDER!!! Though we have been with the company for more than 3 years, in June we upgraded to the unlimited data, talk, text etc. and that is when our service has plummeted. Upon addressing this issue with Straight Talk, first costumer service rep said NOW that you have addressed the issue, we can begin to take notes and credit your account for the service you have lost, OK! Upon calling back after being charged again however our data and even calls have not worked, the response completely different from what we were promised originally. Over 5 hours later, we were hung up on by a senior supervisor!! Don't let the ad fool you, you do not get what they advertise! NOT to mention the extremely poor customer service. You are better to go to MetroPCS or ANY other cell service provider!
5 years ago
Karissa P Thomas Yakima, WA
I started using a straight talk phone several years ago. Since I have returned the phone FOUR times and each time was sent back a refurbished phone. My fourth refurbished phone arrived on Monday. I spent one day trying to get the phone to activate. The second day called ST and he said there was an error on their end and he had to reset it. Fine. Then the SIM card did not read. I had to keep re-booting it. I bought a SD card and it wouldn't read. I thought maybe the SD card was bad, so I took it back tot he store and they tried it in their phone where it worked fine. We put it back into my phone and again, it didn't read. So i called ST, went through the first person, the supervisor and the manager only to tell me that yes, it doesn't seem to be reading it but that my warranty had expired and they could not send me another phone! Really? You send me a refurbished phone that does not work and you won't replace it! I could understand if I had had it for a month or something. I HATE dealing with this company. They just give me the run around every time. Sure their price point is good for what you receive, but really? Their customer service needs a lot of work!
5 years ago
Edward Hurrell Bellville, OH
I used straight talk for a few yrs and the service was impeccable! I went back to them and have only had them for a few weeks and have had nothing but persisting issues from the get to. First my phone has no data and it took me four times calling them for them to continuously place me on hold just to hardly resolve the issue. Now I can't receive pictures or any form of attachments in my multimedia messaging and when I confront them, yet again I am placed on hold and bounced around from agent to agent who repeats the same process never making and progress. And when confronted and told I've already done these steps over and over again, I'm yet again, placed on hold and sent to someone else. Then told my phone issue cannot be resolved unless miraculously I have yet another working phone to call them from! Now I am back to square one. They fixed the first issue just to turn around and bring it back when "trying" to resolve issue 2. So now I have no media and cannot send or receive any attachments within my texts/ multimedia messages. I recant every good thing I've ever said about straight talk and will never recommend this phone service provider to another person again . The customer service is the worst, most clueless un-imformative service I've ever encountered
5 years ago
Gene Walker Marion, VA
It's the best one that I have ever had and I will never ever get a new phone ' carrier again because of the trouble you get with them and headaches,too.
5 years ago
Takoya Douglas Ware Shoals, SC
I wouldn't even give it one star! The service sucks now! Places I use to have 4G I have nothing now! I lost calls all the time ! I was under the impression when I brought my son's iPhone it was unlocked! The reality of it is it's not and they say they can't unlock it since he hasn't had that phone for 12 months! When I brought the phone nowhere did it say we had to have it 12 months to be unlocked! I have been with them at least 8 years and my son's for 4 years! So now I have a iPhone he can't use! Customer service is a joke and rude! They talk over you and don't listen to anything! I left straight talk and will never go back to them!
5 years ago
Allison Bunnell Auburn, NY
Absolutely the worse customer service I have ever experienced is from Straight Talk and Walmart (in regards to electronics). Time and time again this company duo has been a completed letdown. Calling Straight Talk customer service is avoided at almost all costs but every time I try to upgrade my phone at some point a call to them becomes necessary and they do not cease to disappoint. This time I thought it would be easy. Went to the local Walmart to purchase the iPhone X which was on display with a price showing the purchase amount for Straight Talk customers. I was told at tha Walmart that they do not sell that iPhone in the store, despite having a display and the online app showing them available in store. Next step was to then purchase on Walmart.com and await the arrival. iPhone finally came and everything seemed fine, my email receipt says Straight Talk Prepaid Apple iPhone X 64gb. In the box was only the iPhone, but no Straight Talk instructions or SIM card. Do some research online and of course call Straight Talk, who told me to go to Walmart and buy a SIM card for the phone. At Walmart they told us they do not sell SIM cards at the store but Straight Talk can send us a SIM card for free or $0.99 if a new customer. Call Straight Talk back when we got home, said they cannot do anything without the IMEI number that is in settings (but settings is not accessible without a SIM card), call ends with no help. I realized there was a little information on the phone, which of course provided access to the IMEI number. Call Straight Talk back (please keep in mind every call to Straight Talk is 30ish minute wait), to get an incredibly rude representative who accused of of lying about the IMEI and going to Walmart (LOL why would we make that up). And this is my end with Straight Talk because once the phone is returned and refund processed, I will be leaving this horrible company and going to Verizon, the $20ish extra dollars I will spend a month is already worth it.
5 years ago
Renee
My family has had straight talk for a long while now, being it's the only service other than Verizon with signal available in my area. It's become absolutely awful. While there were problems before, they are increasing and going unresolved at this point. I spent the better part of last month trying to activate my high speed data, to which I never received with exception of a few hours. I put a new card on today, and I'm already calling customer service for no high speed data. They leave you on hold, while clearly holding conversation in the background. They promise reimbursements for days lost, which they never give. They say they need to transfer you to departments which are never available. I've spent money on months that never give my allotted high speed data. My mothers phone has never been able to send and receive photos through text; so many phone calls and she just gave up. It's completely frustrating to spend hours on the phone contacting customer service every week. Looks like I'll be wasting another months money for a service I'm not getting. There's so many instances, too many to type. Going to have to break down and go with Verizon.
6 years ago
Glenn Stansberry Hebron, KY
Absolutely horrible customer service that is outsourced to some 3rd world country. Our prepaid card expired, and literally within 8 hours, they had taken my phone number of 20+ years and issued it to a new customer! Really??? Like you do not have enough phone numbers to go around! It will now endless hours to contact friends, family, doctors, utility providers, credit card companies, and many, many more due to their ineptness.
If you have to call their customer service (and you will at some point) make sure you take a half day off of work because it will take hours to resolve, or should I say attempt to resolve. The language barrier is atrocious!
Spend a few extra dollars and go with a reputable name brand carrier.
You have been WARNED......STAY AWAY FROM STRAIGHT TALK!!!!!!!
6 years ago
Sue
Worst company I have ever used. Switched to their service in May 2017 - big mistake. The incompetence of the customer service department is truly breathtaking . Called yesterday as they had deactivated my Husband's phone, Said it had never been activated. It had. Less than an hour later they deactivated my phone. I contacted customer service and was told I requested my number to be ported to another company on 6/18/2017. I didn't, it worked until yesterday. They were unable to reactivate it. I used the number for business. Will cost $000s to replace equipment and materials to show a new phone number. Choosing Straight Talk was the biggest, most expensive mistake I have made in years. There is nothing positive to say about the company - I don't know how it's still in business.
6 years ago
J.Campbell Rochester, NH
Worst customer service ever. Been a customer for 3 years never had an issue until the other day when I signed up for the auto pay and the payment was sent from my bank to straight talk, but my service wasn't activated instead it is sitting pending, waiting for straight talk to accept the payment. According to customer care they finally admitted, after they completely insulted me that they have no idea why straight talk has not accepted the payment. After i asked them to put someone on who does know why they transferred the call back into the customer care cue so i could wait another 30 minutes for another customer care rep who also would not know why straight talk hasn't accepted the payment. They spent the first half of the call telling me my bank was lying and i did not have funds in the account. Even after i explained i have documented proof I can send them showing to show them I did have the funds , and the funds were sent to straight talk. How rude do you have to be to accuse your customer of lying without even have understanding or answers for what the customer is asking, and when a customer asks for someone who is capable of providing the answers they transfer you back into the customer care cue.
6 years ago
Daniel N Phoenix, AZ
I'm absolutely astounded by how terrible this company's customer service is. I ordered a refurbished iphone from their website. It was purchased for my wife's birthday. It took much longer than it was supposed to to get to me which I was able to cope better with compared to the many issues that followed. After receiving the phone I called into Straight talk support to activate the phone. I was then told that the phone was defective and that I had to return it. I was then told that FedEx would ship it for free if it was sent with the original box that it came with. When I got to FedEx they said that there was nothing on the box that allowed them to ship it (no label from straight talk). I called into straight talk again and was told that their company actually does not pay for shipping. The straight talk support line did not attempt to replace the product (it is actually no longer available) and then they didn't even offer to pay to ship the defective product back. No responsibility was taken whatsoever.
6 years ago
Silje Helleland Bennett Laramie, WY
Horrible company! Their customer service is the worst I have ever in my life received. They are rude and do not want to help you. I bought two new phones through them and received defective phones. It took forever for them to ship and to activate them is a pain. Finally, after they were activated our phones starting crashing. I have been fighting with them for almost 2 months, since rebooting the phones should help a phone that overheats and crashes..... Well, now I find out it will take me 2 weeks, if not more, to receive my replacements. And I need to pay for services during this time since if not, I will lose my phone number..... Save yourself the trouble, STAY AWAY FROM STRAIGHT TALK!
6 years ago
Review Source
Beverly Hopkins Charlotte, NC
I've been a Straight Talk customer for over 8 years and am very pleased with the services that they offer and affordability. Straight Talk ca not be outmatched by any other phone carrier service!
2 years ago
Review Source
t0m ,
Straight Talk before coronavirus used to be phenomenal! However, when covid hit, it seemed that the data was super slow for no reason. (It very well could be out of straight talk’s control) but they offered extra hot spot each month which was nice. The data still hasn’t fixed itself, and it’s now September, so who knows if the data will ever be fast again.
3 years ago
Review Source
Valentino Chanel South Jordan, UT
I am currently with straight talk. It’s the most affordable plan with no issues whatsoever! This proves you don’t need a fancy outrageously expensive carrier! Im constantly recommending it to family and friends.
3 years ago
Review Source
Camille Lynnwood, WA
I’ve been using Straight Talk for over 5 years. I love that I can pay for a whole year and not have to worry about monthly bills! And I love that I am not locked into a contract and I own my phone outright!
3 years ago
Review Source
wanda Saint George, UT
you choose your phone of choice, how many minutes you want monthly, and pay for the usage you choose. easy set up. good price for what you choose. easy set up instructions. good service for teenagers.
5 years ago
Derrick Bounds
Straight talk...... straight ripoff I would say. Product replacement is a rip off. I was told I would receive a replacement phone the 1st of December and that it would take 3 to 5 days and now it's the 28th and no phone. Still SMH straight talk.....
11 months ago Edited December 30, 2022
R B Washington, IL
I only get internet on wifi and rarely have service for calls or texts. Everytime I contact customer service I get transferred to at least 3 or more people and get disconnected multiple times when a rep says they're transferring me. I've had Straight talk for over 5 years and have never had one good experience. Currently looking to change service providers.
1 year ago
Rudy Gonzales Tulare, CA
Straight talk has been holding my phone number hostage for months now!!!
I was trying to switch over to Mint Sim and ST kept telling me that I am not typing in the right pin??
So lame, they then sent this cheap plastic thing that's supposed to be a phone (that I didn't order)and shut down the ST sim card I had in my unlocked Motorola! Forcing me to activate their cheap phone that is slow, sluggish and not very responsive touch screen!
Calling support is pointless because no one speaks very much English, incredible!
Straight Talk, this is not how a business should be fun!!
1 year ago
Bill Amarillo, TX
I bought a new IPhone and plan from Straight Talk. It arrived a week ago. I have been on the phone all week attempting to activate the phone. Their customer service people barely spoke English. I waited 20 minutes on each call before being answered. I also went to WalMart to see if they could activate the phone. No success. I am sending the phone back. I wanted to be a customer but never completed the transaction.
1 year ago
Bethanie Tipton
Straight Talk needs a real support team. They have no support at all. You are forced to call them. All I want to do is reset my password. They sent me an email with a link that takes me to the homepage where there is no option to reset passwords. I finally break down and use the guest checkout. Right at the very end, it says ERROR and gives me a number to call. Again. I'm not even going to go into what I dealt with previously.
2 years ago
Jayme Price Murfreesboro, TN
I would NEVER recommend to use this phone company! Poor reception. Customer service is nothing but foreigners that do not flesh proper English yet they are handling a country where English is the language. Customer service is poor all the way round. And the worst part is if you don’t have service with them fir a year then they want to charge you $300 to transfer a phone you paid fully for and did not sign a contract. I would definitely look into other phone companies such as Tmobile or Cricket before deciding on Straight talk
2 years ago
Michael O Missoula, MT
Garbage customer support. I have had service with them for a decade. I have tried three times to use my reward points for a free plan. Each time it goes to a different family member. They refuse to acknowledge their error. I have worked in a call center before. I know the system. They screwed me over three times. I am moving to a different service.
I recommend mint mobile. Be sure to check your service area. It's $98 for three months coverage at 35 gigabytes per month. A bargain compared to straight talk. Straight talk offers you 5 gigabytes for $35 a month.
2 years ago
Darrell Z. DiZoglio Dallas, TX
If you just talk and text Straight Talk is fine. If you need a little bit of data, fine. But I'm leaving ST because they DO NOT HAVE UNLIMITED DATA AT ALL. Internet and Google Maps/GPS gets shut down on 23 of every month LoL! Why? I used it! Over the years they have disconnected my service 7 times without warning because my CC expired too and that's horrible too. Customer service rating 1 star of 5.
3 years ago
Brenda Sents Utica, NY
I requested a refund from Straight Talk, going to another company. They refused telling me that they don't give refunds. You must cancel your service with them first before doing so. So I spent 25 minutes on the phone with my bank to reverse the charge. I didn't want the the whole thing just what I wasnt going to use. Which is.25 days. So now they will get nothing.
3 years ago
[email protected] Ocean Springs, MS
For 20 bucks ok, but 45$ and tax it just isn't worth the hassle.
I've been with them for several years but today I pulled the plug.
Every month or two my phone will not call out or receive calls
from my house, go 1/2 mile down the road and it will work.
Indian call centers, might as well be calling deaf,dumb, and blind Aunt Ethel in BFE somewhere. Customer service is useless. Tell me I need to call tech. support from a working phone, no , I just need to get a phone and carrier that works.
3 years ago
Staci M Jones Blytheville, AR
I have had problem after problem after problem with Staright Talk. My most recent problem was with the auto refill. Recently I decided to take part in the auto refill they offer because they lowered the rate by $5 for the first 3 month & then $1 every month after that. So today was the first day & I notice that the refill amount was $6 more than usual instead of $5, or even $1 cheaper. I call & she tells me that the E911 fee that is usually .65 cents went up to $5 & some change! Bull!! I told her to un-enroll me Immediately! Straight Talk just gets worse & worse. They're SCAMMERS!
4 years ago
Ben Raleigh, NC
I signed up for straight talk, enticed by the idea of a contract-free plan at an affordable price, but was horribly disappointed. They refused to unlock my phone, even though I am moving to a country where they can’t even provide service, rendering a $300 iPhone a completely useless waste of money. Do not buy a straight talk phone thinking there are no strings attached, because they are, just hidden in fine print and manipulative advertising. You’re basically signing a 1-year contract, and when you consider that their phones are hardly competitively priced.
4 years ago
Emily Trenton, NJ
HORRIBLE customer service. Any issue you have will NEVER be resolved no matter how many times you call. apparently they also have policies that no one will tell you about it but you supposed to know some how. I asked them to unlock my phone yet it’s policy to unlock a phone after 1 year (with or without service). There are so many prepaid carriers, so why bother with them?
4 years ago
NHite
I have had great service and customer service is excellent.This is a great service if you do not want the hassle of contract service.It would be nice if they provided better internet/hot spot service
4 years ago
Elton Weidman, MI
This the worst company that I ever dealt with, bar none. Attempted to get a unlocking code for a phone that I not used in approximately 8 months. They told me that because it has not been used in that time I would have purchase a new card ($45.00) , activate the phone for five minutes and then they could give me a unlocking code. I know everyone needs a job but hire people that can speak the English clearly. Stay away from tire company at all cost!!!!!!
4 years ago
Cherry Indianapolis, IN
I have used straight talk since 2007. Only way I can think of, to improve service, is to offer their pre pay cards at more locations than just walmarts.
4 years ago
Deborah Mechanicsburg, PA
After I purchased a new phone they put it on sale. Straight Talk does NOT honor sale prices. The customer service is poor at best. I've been here over 15 years. I am done. Roderick tried to tell me he was the owner and CEO and then muted the phone. They are unprofessional children. The phone itself looks good. It's a Christmas gift. They chose a bad rating and to lose 6 customers rather than refund the $49 difference. That alone shows how much they "care" about customers. I will NEVER reccomend them again
4 years ago
Barb Montrond
the worst cell phone company ever. If you need customer service be prepared to be hung up on and never getting any resolution. I have had ST for years and always paid my bill electronically. Talking to customer service gave me a whole new insight into how the company works. The agents are rude, condescending and tend to not be honest. I will never refer anyone to ST again. I think they want to lose customers
5 years ago
Christine Sebastopol, CA
My mother passed away a month ago and it has taken me some time to figure out where she had automatic accounts. I contacted Straight Talk today to cancel her service. They had automatically charged her credit card to renew her service three days ago. They refused to reverse these charges, telling me that I was welcome to use the phone for the rest of the month and I should have read the terms and conditions. What!? I had no access to this! NO COMPASSION!
5 years ago
Judy Long
No hidden fees. Unlimited everything.. very pleased from very beginning. Say what they mean and mean what they say. Great!!!!
5 years ago
