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Consumer Cellular

Is This Your Business?
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3.9

Overall Score

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Samuel L Upchurch Marble Hill, MO

Consumer Cellular sucks you in with there 30 day free trial then make it near to impossible to cancel. Called to cancel waited 30 minutes then gave up. They are quick to talk to you when signing up but you can't get anyone to talk to you when you want to cancel.

5 years ago

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Screwed over Marceline, MO

My dad had it. They increased his bill for no reason with no use on his phone for two months then when he canceled and asked the Neal B. Customer service was anything but customer service. He was a jerk and tried to talk down to him.

5 years ago

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June Pittsburgh, PA

Bought an unlimited plan with data and texting. They took weeks to turn both on. I could get calls but nothing else. Had to contact them 6 times. Now asking for a credit for lack of service. Kept being told that I had to wait for the monthly billing period to end to get a credit. They already deducted from my bank for the payment though.

5 years ago

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Roxy West Sacramento, CA

You cannot send photos with texts without using your data. Also, it turns every text message into a multimedia message, for which you have to use data. The customer service rep told me I can't use wifi for these--I must use data. Lots of times I can't get a connection. I thought ATT was bad, but I've actually found a carrier that's far worse.

5 years ago

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Gary Welch

Good coverage area. Not locked into a contrac and you can adjust your plan at anytime without extra cost.

6 years ago

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john a williams Rocklin, CA

they do everything well. It is sometimes difficult to reach someone but they have a lot of senior customers like me so i can understand.

6 years ago

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MICHAEL MILBURN

Because they are the best in the field, great customer service, excellent tech dept of you have pproblems.

6 years ago

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Patricia Rossi Tucson, AZ

Ideal for anyone looking for a good product, good service and great pricing. I took advantage of a special promotion and could not be happier.

3 years ago

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George Head Brookfield, MO

Been with them since right after they started advertising. This is a great cell phone provider. No one beats their rates and service.

3 years ago

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Claudia Harper White Haven, PA

Cost saving in a time when we are all trying to survive. Service as good as, if not better than Verizon, which we previously had.

3 years ago

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Sharon Lester ,

Customer service is great, prices are awesome, more phones added to their products line and the discount doesn't hurt either.

3 years ago

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HighlyCritical Newton Center, MA

NEVER had a problem, yet. Bills are consistent, fair, without hidden fees and charges. Wish I'd switched to this company years sooner!

3 years ago

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sam Sorrels Corpus Christi, TX

Great service and coverage area. Customer service is excellent.

10 months ago

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Maelene Cook Scottdale, PA

It was fairly easy to pick a phone and I liked the payment plan option.

10 months ago

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Susan Bowes Aberdeen, WA

i had the service several years ago and it was no better then a state phone it dropped calls but they didn't tell you when you went over your plan so i was stuck with a large bill

1 year ago

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Joseph Fusco-Kunes Columbus, OH

Absolutely the worst customer service if you get a person. Charged me after closed account for additional months. I would not pay and it went to collections whom I explained the situation and they drop collection

1 year ago

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Terry Carstens Mukwonago, WI

While the price is OK the service is not. Many times you can't complete a call, or it goes right to voice mail. I often get emergency calls only. Not real relialble.

1 year ago

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Rich Therrien New Orleans, LA

They make it very difficult to downgrade your plan. It ratchets up, but they won't let it go back down. Customer service is closed late and on weekends. It must be their business model. Thieves.

1 year ago

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Jayce Jay Stafford, TX

bad customer service....Monica in customer service displayed horrible customer service. I do not like having to call this company; long wait times...I also always seem to get a "double" bill

2 years ago

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Jim Collins Lee's Summit, MO

The worst costumer relationship I have ever delt with in all my life do NOT Reconvened!!! Phone service is the worst I have delt with!! Don’t wast your money on this phone service!

2 years ago

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deborah berwick Branford, CT

They are the pits. You pay a bill and have the cancelled check and they said they didn't receive it and put you through hell. I guess they need to get people that do their job and can read.

2 years ago

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Shelley Gowen City of Saint Peters, MO

HORRIBLE CUSTOMER SERVICE!! If you want a cheap cell phone bill you will get just that but not without the price of the worst customer services ever!! Can I at least take the ONE star back that I am forced to give!

2 years ago

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douglas w miller Vero Beach, FL

the worst of the worst bad sevice with phone and now they want me to give them more money formy phone when i ws going to send it back to they --dont make a mistake like i did you will regret it

2 years ago

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Ben Martinsburg, WV

Have 5 devices with them. However if you need to contact customer service, you will be on hold for yours not minutes. Data plans are very experience.

2 years ago

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Andrew W Hubbard Harrisburg, PA

I am so disappointed in this company.. because someone that was living at this address they say failed to pay there bill my phone was cut off.. its wrong because when i purchased this it was only me.. can you assist

2 years ago

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Susan Larimer OH

The 2 1/2 weeks I had the phone I could not get the speaker to work or end a call or use the # keys. I had to keep calling c. s. To have it reset many times. I paid $92. for 2 1/2 weeks of non working phone

2 years ago

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David Young

Bad take vantage of seniors Increases monthly rates without notice before you use all your data then don’t want to change it back or give you credit for not using all your data bad company

3 years ago

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WD L Arlington, TX

When i signed up, i wasn't told about all the taxes and fee. I didn't realize a no contract mobile company charged fees. I cancelled after the first month. I pay $35 dollars a month for 10 gb without all those fees.

3 years ago

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Norm Hereford, AZ

Customer service = looooooong waiting times and friendly but often incompetent service reps. When porting my phones from Verizon to Consumer Cellular was a nightmare.

3 years ago

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Patricia Ferguson

I have nothing but good things to say about Consumer Cellular. No complaints for sure.

4 years ago

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Val Sigmon

Consumer Cellular is a fantastic cell company. They are cheap and their service is outstanding.

4 years ago

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Glen Olinger Street, MD

Simply the best! They have provided additional benefits on a few occasions at no additional cost.

4 years ago

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Sandra (Sandy) Rosso

I'm a senior and like the ease of use of their flip-phone. It is very uncomplicated.

4 years ago

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Dr Lexington, KY

Do not use consumer cellular ,it takes 45 minutes to get an agent ,I have been trying for Week to get my service on . After buying my own SIM card who has an hour to lay your phone down on speaker and wait 45 minutes

4 years ago Edited September 14, 2021

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Smiley Nashville, TN

All good. One bad encounter with a phone rep. Not bad for three years of otherwise problem-free service.

4 years ago

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Me Lakeland, FL

Phone almost always has no service. Constantly get disconnected at home. No service almost everywhere I go stuck with them for 6 months because they will not release phone so I can bring to another carrier

4 years ago

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Harry Davis Ashland, VA

The new model Doro is completely unusable. A total piece of junk. I have already purchased a new phone, NOT CONSUMER CELLULAR. They should be ashamed.

4 years ago

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GLORIA C WILLIAMSON

New Customer If I really had a choice it would be no stars. Waiting to get my service on; switching from t-mobile. I hope it get better then what I'm going threw right now.(Not Happy)

4 years ago

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Linda finley Riverside, CA

really great company they give us senior great prices and your bill never does change.

4 years ago

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John

service/price- fair if you exceed set limits. They need to do much more limiting of unwanted ads.

5 years ago

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Tweeders2011 Goose Creek, SC

Great service at a great price with excellent customer service. They do not need improvement.

5 years ago

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Gemini33 Eugene, OR

Easy to use, economical, notice if you are going over service serve you are paying for

5 years ago

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innkeeper Galway, NY

Great customer service, great price point, great coverage. What more could an old lady ask for?

5 years ago

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Ronald Olson

Excellent company in EVERY respect. Quality products, superb support at user-friendly prices

5 years ago

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Joe Livingston Hixson, TN

I was billed $60 for my free trial. I attempt to attach a copy of the bill, no provision in this site. CC may not lie to all, they clearly and unabashedly lied to me! Joe Livingston

5 years ago

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Tim W Kwolek Castleton, VT

TERRIBLE !! Customer service / product service. They sell obsolete phones and then do NOT warranty them, so you must buy a new one every 6 months in order for them to work properly!

5 years ago

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Jutta Rawcliffe

They are very helpful and their customer service is excellent. Their phone is very slow to come on.

5 years ago

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lil roberts Brentwood, NY

up until now they have been excellent for the price. BUT TODAY 12/06/18 you cant get through online or their telephone number. Are they going out of business and not telling anyone.

5 years ago

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Judie Krauklis Sun City West, AZ

Love their personal service. Would like them to be able to discount the price of their IPhone's.

5 years ago

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Gregg Lee San Clemente, CA

Bought two Doro phones for my parents and the service from Consumer Cellular has been outstanding!

5 years ago