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LAST UPDATED: August 21st, 2023

Boost Mobile is a prepaid carrier of wireless service that is owned by the Sprint network. They are headquartered in Overland Park, Kansas with Sprint and their brand headquarters are in Irvine, CA. Boost Mobile provides prepaid plans with unlimited data, talk & text, taxes & fees, and unlimited music streaming without data charges on all plans. And it all comes with no annual service contracts. Boost Mobile also allows service men and women to suspend their service while deployed overseas and keeps their accounts and phone numbers active.

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The Good

  • Phone Selection
  • Keep Your Current Phone
  • Cell Phone Plan Options
  • Additional Features

Phone Selection

Boost Mobile offers a decent sized selection of phones for customers to choose from. Whether customers prefer to have the latest technology or a phone of an older generation, customers have the selection to find something that will work for them. There is an option to choose from a brand new phone like the Samsung Galaxy S20, pre-owned phones, or an Apple certified refurbished iPhone models. This allows the prices to be lower than the retail price, which is great for those looking for a cheaper option. All Boost Mobile phones are built for 4G LTE network speeds.

Keep Your Current Phone

Another excellent feature Boost Mobile offers is the "Bring Your Own Phone" option. This allows customers who don't want to pay for a new phone to continue using their current iPhone, Android smartphone, or other mobile device. Any of Boost Mobile's plans are available so customers won't be limited on which plan they choose. However, customers should keep in mind that there are several important steps to bring a cell phone over. Such as: check to see if the phone is compatible (either online or at a Boost Mobile store), purchase a Boost Mobile SIM card kit, and unlock the cell phone from the current carrier.

Cell Phone Plan Options

Customers can choose from three Boost Mobile plans that offer data, talk, and text. First, there is the 3Gigs 4G LTE plan which costs $35/month. If needed customers can add 1GB for $5/month or an extra 2GB for $10/month. The 3GB plan does allow you to use your phone as a Wi-Fi hotspot, but it is drawn from the high-speed data allotment. The Unlimited plan will cost $50/month and includes unlimited talk, text, and data. It also includes mobile-optimized streaming for those who want to watch videos, play games and listen to music. It also allows you to turn your phone into a mobile hotspot for up to 8GB. Lastly, the Boost Unlimited Plus plan starts at $60/month, unlimited data, talk, and text has HD streaming capabilities and can be used as a hotspot for 20GB.

Additional Features

Boost Mobile provides its customers with several helpful everyday services.

  • Premium Caller ID — This feature displays the name and number of incoming calls that are not already in a contact list. Additionally, the Premium Caller ID comes preloaded onto any Boost Android phone.
  • Visual Voicemail — Customers have the option to choose from free basic visual voicemail, this allows checking your voicemail in any order and includes in-app ads. The $0.50 No-Ad Basic Visual Voicemail offers Basic visual voicemail features and no ads. And the $2.99 Premium Visual Voicemail has the basic visual voicemail features with no ads but also includes auto forward voicemails to email and voicemails that can be transcribed into text.
  • Mobile Wallet — Many people who might not have the credit for a regular bank account can use their Boost Mobile wallet to deposit their paycheck. It is also possible to pay your monthly phone bill with your Boost Wallet. The Boost Wallet is also compatible with PayPal and other online payment technologies.
  • Boost Mobile App — The My Boost Mobile allows customers to troubleshoot or manage their account. Customers can pay bills, purchase add-ons, suspend a lost or stolen phone, review phone usage, and more.

In case customers want a few extra features added on to their plan they have a few options.

  • International Services — add international calling to a monthly plan
  • Data Packs — add more data to keep surfing at high speeds
  • HD Buy Up — add HD to watch, listen and play for $10/month
  • Phone Insurance — protect your phone for just $7/month

The Bad

  • Limited Operating Systems
  • Lack of Online Chat Feature

Limited Operating Systems

There were some limitations with Boost Mobile's service. For instance, there are a few phone operating systems that are not available. If customers are interested in BlackBerry or Windows 10 phones, Boost Mobile is not compatible with these operating systems. Customers will either have to buy a Boost Mobile phone or find one that is within the allowed operating systems.

Lack of Online Chat Feature

When it comes to customer service Boost Mobile provides the basic customer care support by phone, email and community forums. While these tools can be useful, some customers prefer the quick response of chatting with a representative online. This is often preferred when a customer has a simple question that can be answered quickly by a representative or if a customer has a specific account question but cannot call within the company hours.


The Bottom Line

Overall, Boost Mobile provides a quality service for a niche customer base. Even though there are no BlackBerry or Windows 10 phones, there is a decent number of Android and iOS phones available to choose from. Boost Mobile allows customers to pay for everything they want up front. There are no annual contracts, customers don't have to worry about credit checks, overage fees, or roaming charges. Boost Mobile has expanded the services it provides as they now offer Single Line Monthly plans, Family plans, Tablet plans, and Wi-Fi Hotspot plans.

A Boost Mobile customer can manage their plan all from the Boost Mobile app making it easy to add extra features and pay their bill. The "Bring Your Own Phone" feature is nice but it does limit which phones can be used on the network. If you are tired of annual contracts but still want unlimited calls, text, and video, then Boost Mobile is a solid choice. To learn more about the experience of actual customers, read our verified Boost Mobile reviews below.

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Johnnys Quest Pittsburgh, PA

Boost mobile used to be a decent service (a Subsidiary of Sprint). Sprint merged with T Mobile and well, T Mobile didn't want Boost mobile (Google for whole story). Dish Network (AT&T company) decided to buy Boost. Service from Boost absolutely STINKS . There are areas that drop you if your streaming (data issue) and in those areas , best of luck in connecting a call. Very disappointed in the quality of service from Boost Mobile. Buyer Beware...

8 months ago

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practical intuition Peachtree Corners, GA

I cant enroll in autopay because their website wont accept my card?? The phone system doesnt accept payment after hours, for some reason! and I work overnight shifts. Maybe it was just me??The lady at the store ensured I could join my wife's plan after my first bill.( Sidenote:I told her to give me the $50 with no insurance for the meantime. My first bill was $60+$7 for insurance)Then, she tells me I cant when I join it, when I went in to pay. And now, here i am, after the second month of service with this junk company, writing this review. What happened?? Forget this trash company. I'm going back to metro. This company is trash.

3 years ago

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Simone Runyan Fort Wayne, IN

Overall I have had an okay experience with Boost. I have been a customer for 5 years. My experience with local stores is a different story however. Here is the three page letter I am sending corporate about my experience at two stores in Fort Wayne, IN: Dear Boost Mobile: I had a terrible experience at one of your Fort Wayne stores, and I would like to take a moment to share my experience with you. I am going to give you two versions, the very short version and the very long version. That way you can just cut to the chase if you want to. Everything I am about to tell you is true. It all happened at the 1101 Goshen Ave. location (well, and also at a store on Bluffton Rd., but I will get to that later). The Very Short Version: I would like to be refunded $50, which is the difference between the Motorola E4 Plus I purchased and the ZTE Prestige 2 I exchanged it for. The employees at the Goshen Ave. store refused to refund me the difference. I am providing a copy of the receipt for the Motorola. I was not given any other receipts. The Very Long Version: I first laid eyes on your employees at the Goshen Ave. location on February 22nd. My ZTE phone (ZTE “Bolton”—See attached “Recently Used Devices” printout from would not charge. I asked your employee (Hari C., according to the receipt; I never asked for his name) what the problem might be. He only really seemed concerned about selling me another phone. I had to ask him to please put it on a charger to see if it would charge. He did that and said my charging port was bad and accused me of pushing the cord in too forcefully. I asked him if there was still a warranty on my phone. He said, “I don’t think so.” I asked him what that meant, because it either is or is not under warranty. Then he gave me some kind of answer like, “It is not…I don’t think so…Probably not.” I asked him how we might be sure. He did Google ZTE warranty for me, and it turns out my ZTE is still under warranty. I have returned the phone to ZTE and am taking care of that part of things on my end. “Hari C.” and I argued for a bit about whether a charging “port” is the same thing as a charging “dock.” Truthfully, I didn’t care to argue, but I did want to use the right terminology when referring to something. I asked him if the two were one in the same, and he said something like, “It doesn’t matter.” He then was about to say something and then told me he couldn’t say it because it would be a very rude thing to say. I told him to go ahead and say it since we were all being honest. He refused. Things only went downhill at that point. I stood there for a few seconds debating on what to do. In retrospect, I should have just gone to WalMart, but I was busy yesterday and I just needed to have a phone. I let “Hari C.” sell me a whole package: The Motorola, which he assured me over and over was a “good phone,” the cover, screen protector, car charger, and an extra travel charger. To his credit, he did throw in a headset. The Motorola was awful. I run two businesses: A rental property business and a small taxi company. With regards to my taxi customers especially, I need to make sure they can hear me and I can hear them. When they tell me their pick up location, I need to be able to hear it the first time. I can’t afford to ask my customers to keep repeating themselves. They need to hear me also. The reception on the Motorola was just terrible. Very “tinny” and “far away” sounding. I had other (minor) issues with it as well, but I probably could have lived with those, had the sound quality been okay. I called Hari that night about five minutes before the store closed. I told him that the sound quality on the Motorola was very bad and that I would be in the next day. He said ok. Today I returned to the store and there were two men there. Hari remembered me from the day before. The other one had never met me. Both of them gave me a song and dance about how good the Motorola supposedly is, how they have never had any complaints or returns, etc. Hari kept blowing into the phone, as if that proves something. They told me to keep the charging port (or maybe the area next to it, not sure), free of debris, and the guy I had not met previously later recommended I purchase something to go in my ear so I can hear people. Between the two of them, it was like a vaudeville act. I told them they both must be joking, that this whole thing must be a joke, and I stormed off. I called Customer Care and spoke with “Tony,” who told me to go back to that location and ask for the manager and then inform him that I had 7 days to make an exchange. I returned to the store and asked the other guy (Hari was busy) if he was the manager. He said yes, but I have my doubts that he was. I told him what Tony said, and he still argued. Eventually he agreed to an exchange, but only after giving me a talk on how he would have helped me if I hadn’t copped an attitude. He pompously explained to me that he was only helping me because of my five year history with Boost Mobile. I don’t understand why he thinks I was the one with an attitude. Yes, of course I had an attitude when I was told I couldn’t exchange the phone. But up until that point all I did was struggle to get help. I told them that although I am not 100% happy with the ZTE, that I would like another ZTE because at least it has decent sound quality. We all decided it would be best for me to have exactly the same ZTE I had previously. I couldn’t think of what it was called. I asked Hari if we could look it up on the computer. He said no, but a few minutes later he said he “remembered” from the day before that it was a ZTE Prestige II. I trusted him because it kind of sounded right. (A few minutes later, I heard him whisper to the other guy something like, “Are we sure that’s what she had?” Apparently he was just guessing. The Goshen Ave. location did not have a Prestige II. Hari told me NO stores in the area carried it. I doubted him, so I made a couple phone calls and found out right away that the store on Bluffton Rd. carries it. The lady there was nice enough to let me exchange the Motorola for that phone. The guys on Goshen Ave. made me go home to get the box and charger. Then they told me to go to the Bluffton Rd. location to do the exchange. When I got to the Bluffton Rd. store, the lady there showed me the phone and asked me if it was the same as the ZTE I had. I told her it looked smaller, but that I would go ahead and do the exchange if no stores carried the model I actually had. She informed me that no other stores did because Boost no longer makes it. Having been lied to the whole day, I wanted to verify what she was saying by making a few phone calls myself, but it was getting late and they were all pushing me into doing the exchange. I was too tired at this point to really put up much of a fight. The exchange was made and I sat in the store for a few moments to download Gmail, Messenger, Facebook, and RoamPay X. The lady there made some snide comments about how the phone was functioning fine and how Boost had “nothing to do with” the apps I was downloading. I informed her that I just wanted to download those things before leaving the store so I could make sure they downloaded properly and I could use them. I left the store. Then I returned because I realized that the Prestige II was $50 less than the Motorola. I was informed that I would have to speak to the Goshen Ave. location about it, so I called them. They are refusing to refund the difference. Hari C. tried to persuade me to believe that I wasn’t being shorted on anything. How stupid do they think people are? So here we have come to the end of this completely true story. If you have made it this far, I thank you for listening, and for your prompt attention to this matter.

5 years ago

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Tracy Colorado Springs, CO

service is okay. paid off a phone with boost went to switch over to another company with better service and was told boost will not unlock my phone that i paid for unless i have it activated for one year. even though i was with boost for over 3 years. If i paid for the phone i should be able to use it where i want. i would have stuck with boost but there was no service where i needed to use my phone at.

2 years ago

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Ed Silver Springs, NV

The service for phone is somewhat limited only to be surpassed by the Hot Spot capability (not). Wireless hotspot is usually available, slow, and intermittent. Trying to get service is impossible. The response is that they will get a technician right on it. Sure... Truth be known, the service is up and down like a toilet seat. I am less than 1/2 mile from the tower in a very rural area and the download speed is 5MBPS or less and upload rarely gets to 1MBPS. Cannot use VOIP or video surveillance if your life depended on it. Forget FAX.

4 years ago

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Boost mobile offers good plans but there high speed WiFi is not high speed. It is always extremely slow. Only get 2 bars. Takes forever to download. Websites come up slowly. I have 5mg high speed and it’s never fast. It’s gotten worse since I signed up years ago. Can’t email customer service anymore.

4 years ago Edited September 14, 2021

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Steve Jaffe Philadelphia, PA

I love having my hotspot to use but ever since they went to dish network signal has been very bad place I used to get full bars now I'm lucky if I get 1. Just went down hill.

2 years ago

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Bian Hall The Bronx, NY

I just brought a new phone from boost Mobile that have not work I brought it on Saturday and I'm getting nothing but bad service and customer service is the worst so I have eyes people do not get boost Mobile at all.

3 years ago

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Sherry Kempf Las Vegas, NV

Love the price but their customer service and online bill pay needs a lot of work!!

4 years ago

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Great service Louisville, KY

Can't be on the phone and the web at the same time and service sucks at times

4 years ago

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Alejandro Hernandez Highland, CA

bad signal ,poor cover,internet too slow ,bad experience

8 years ago