Name: Boost Mobile
Rating: 2.1

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Jay Conboy New York, NY

My experience with boot was horrible. When i first joined, they charged me for 2 moths instead of 1, then had to fight for my free month that I was suppose to get. Trying to get in touch with customer service is almost impossible. They sent me a defected phone and on top of all my Inconvenience refused to give any type of credit or compensation. They told me they we are not responsible for defected phones that i need to contact the manufacture of the phone. Boost is the worst of the worst and wouldn't recommend it to my worst enemy. I was with them for three months only because they were paid for ( inc the free month ). I left boost, and still NO CREDIT OR COMPENSATION...

8 years ago

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Amy Guzman Lubbock, TX

I was a customer of yours for several years til within the last couple of months. I have changed to Tmobile.. As time went on.. you customer service reps became rude and unhelpful. your service stinks.. i would hardly get reception. Also, I can't tell you the number of times. I was unable to receive calls or msgs. I would call for assistance and it took several calls before I could get someone on the line who was willing to help instead of just say oh its your area. Also your in store rep's are even ruder. Do you not have an application process.. These people don't greet you as you walk in.. They don't know anything about the product's and service's they are selling. When I would ask about a phone or try to get a comparison on a couple of phones everyone would just memory.. smh are you kidding me. I don't know what happened to your company I went from being a 100% loyal customer.. to warning everyone i see not to do business with you. but i guess thats what happens when you become so large.. your customers don't matter anymore. Look my old account up... see how long i was your customer and then you didnt even fight to keep me.. boost mobile sucks.. Amy Guzman

8 years ago

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Kathy Faustin Tallahassee, FL

I have been using Boost mobile for the past 5 years and is the only phone company that I will use. The phones are affordable and upgrading is very quick and easy. The monthly prices is also very affordable.

3 years ago

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Erika Shumway Managua, MN

With my experience with Boost Mobile, I did not receive the greatest service. Since I live in an urban area, it wasn't a big problem. Whenever I would leave the city the service was very spotty. It is very affordable, which explains why the service isn't amazing.

3 years ago

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mgillings

Made the switch to Boost Mobile 6 months ago. I was tired of paying a crazy amount of money for basic cell service and wanted to try something different. I am so happy with my decision! I have a great phone, with great service, unlimited data, and am LOVING only paying $50 per month! I won't go back to ATT!

4 years ago

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Sarah Ava Salt Lake City, UT

Good phone service for a great price! Lots of convenient locations if you ever needed to go to a store, and easy cancellation. Got spotty service in basements but we got that with a major phone provider as well so it wasn’t a big deal. Would use again if we needed to!

5 years ago Edited September 14, 2021

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InBeauty Reviews Smithfield, PA

Boost mobile was great for me and my family until we all got that message where we had to change our SIM cards. Now, all of our phones suck, because none of use get any service most places and the biggest one is, we don’t get service at our home! It’s either roaming or no service and it’s really frustrating, especially when I can’t make or receive important phone calls or texts. What am I supposed to do to fix this if there even is a way to fix it?

1 year ago

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D S.

Please don't even consider switching over to this carrier, even on the $60 .00 plan their service is garbage and frustrating, searching for something or trying to do something online is almost impossible " frustrating " is the right word to describe their service and the customer service reps are even worse, I contac one of their customer service representatives and my service got even worse After that Please don't waste your time and especially your hard earned money with this carrier

1 year ago

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Grace Baber

I was previously a customer with Boost Mobile since 2016. Today I switch carriers due to the terrible service I have received since they were purchased by Direct TV (AT&T). I have had issues with texting and on February 7, 2022, I couldn't text, make calls or receive calls. I contacted Boost 4 times and no one could assist with what the issue was even the so called manager. You can't understand the representatives because the customer service numbers go to another country. I wouldn't recommend this company to anyone. They receive a grade of F from from me.

1 year ago

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DeeDee Henry Inola, OK

I have tried over and over to get help with a password that isn’t right on a portable hotspot that I bought thru boost. I have been sent 9 different places by phone and still have no idea what to do with a wrong password It’s absolutely ridiculous I’ve never been given the run around like I have here. The want you to take care of your issues yourself thru the website only! They have no idea what to do in this situation! SMH, time to step up Boost! This is so sad to see a company this clueless with their own product!

1 year ago

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Danny lin Queens, NY

I placed an order online on 11/26, received the goods on 11/26, and requested a return on 11/29. The customer service told me that it has been more than 7 days to return the goods. It turned out that they started counting from the day you placed the order, not the day you received, so I suggest that if want order any phone from boostmobile.com ,remember to call immediately after placing the order to request a return, because it is too late to call after you receive the goods!

1 year ago

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BlueDragon Beast Darien, GA

I got a Samsung A10e a couple of weeks ago. Note that it had the unlimited data plan. I dont live in any city areas and the data plan doesn't make sense no matter where I am! One second I'm sitting in the bleachers in my schools gymnasium. The next, I go to my weight lifting room, hardly far away from the gym. And guess what? THE MOBILE DATA TURNED OFF! And there is a phone electricity tower right next to my school, it doesn't make any sense! The ONLY time I can call or text is when I'm out of wifi. Do NOT get the BOOST Mobile plans for any reason!

1 year ago

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broderick disroe Asheville, NC

The worst cell phone experience I’ve ever had. Spent a whole week talking with multiple supervisors repeating my info and trouble shooting for them. I received approval 3 times to have my phone unlocked. Never unlocked phone. I sold it (I phone 11) and went with another provider. PEOPLE DO RESEARCH BEFORE CHOOSING BOOST MOBILE! There is a reason for the poor reviews

2 years ago

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Wilfred Fields Patterson, LA

went into the Boost Mobile store to get the promotion on the hot spot device. agents took all of my information took pictures on their phones wrote my information down on a piece of paper then advised me that the program didn't accept my information and i could reapply, I personally think this is a ripoff even think my personal information will be shared with others they kept conversating in spanish in which i was not comfortable with THIS PROGRAM IS A RIP OFF BE AWARE. I WILL BE WATCHING MY ACCOUNTS CLOSELY. VERY DISAPPOINTED IN boost moblie

2 years ago

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Ann Furtado Merrimack, NH

Had to many problem staying connected. Always in roaming. So i canceled service and have a credit of $80.00 which they will not refund and that's because when you go on MY BOOST its state i owe 80.00 so i made a payment for 80.00 and now i owe $160.00 , So when i first checked balance i had an $80.00 credit but there system tricks you into thinking you owe. So boost is ripping people off if they have a credit and decide to cancel service. BEWARE

2 years ago

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Gary Poisson Saint Clair, MI

I ordered a new Motorola phone from Boost Mobile website. The phone arrived but ended up being defective right out of the box (reboots constantly). Boost mobile refused to replace it after only 1 day of activation - they told me to call Motorola who in turn told me to call Boost. Their chat people are worse than useless, and their phone people are not native English speakers and are very difficult to understand. Tech support is essentially non-existant.

2 years ago

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Ronny Oak Ridge, TN

I like unlimited talk and text, and the service in my area is good. BUT I pay for the best data plan they have available and I am constantly encountering lag, drops, and overall poor download speed. I imagine they are throttling me, but it has gotten much worse over the past year. I can't even stream a live lecture continuously. I would NOT recommend.

2 years ago

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Cordell Las Vegas, NV

Unlimited plans that go over their suggested data usage revert to 2g data. 2g data is practically unusable. You cannot use most apps and using something like google maps will take minutes(if it even works) just to load your destination. It was a recent change they made and just slid it by with a innocuous text message that almost all people probably ignored. It was a service canceling decision. It's not Unlimited data!!

3 years ago

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Barbara Eanes Harrisonburg, VA

We had a horrible experience with Boost! Very poor customer service and they signed us up for a plan that we never agreed to - and then told us we HAD to buy one of their phones in order to activate the account. When we refused, they told us we had to still pay the very large bill for a plan we did not ask for. It took over 7 hours of speaking to customer service reps to remedy this. And when we would ask for a manager, we were always told there was not one available and we would have to go to a Boost store.

3 years ago

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Mr M Charlotte, NC

STAY AWAY!!! YOU'VE BEEN WARNED!!! Stuck with their very poor service in order to get my phone eligible to be unlocked. After 12 months of their lies, they blacklisted my imei for some reason then tell me there's nothing they can do for me because I'm not longer a customer. Liars and outsourced BS customer service. I have never dealt with such an unscrupulous company.

3 years ago Edited September 14, 2021

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Sam Kenner, LA

I have 4 phones that got kicked over from Virgin Mobile to Boost. No warning, no messages. All the phones are on the pay by the minute plan, so every 90 days money must be added. One of the phones got moved over a day earlier than the others. When I went to add money to that phone I was a day late. Boost took my balance of $156.21 and would even listen.

3 years ago

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Makinsey Muncie, IN

I love it, I get unlimited data and the service is great. I'm not too happy with my phone but I plan on upgrading in the future.

3 years ago

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Kenneth gordon Mocksville, NC

Do not change aver to Boost Mobile. The service roams a lot and after get the phone you can’t talk to anyone to get your account number to change back to a new service. You can’t change and keep your number unless you have the account number. I have been on the phone for over two hours waiting for customer service. If I could give a negative number I would.

3 years ago

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Chas Houle Tampa, FL

Until recently I have been very happy with Boost. Now I am moving to a location that is not covered by Boost and need a new Carrier. In order to make the move while keeping my number, I need to know my Boost Account Number. It is not shown on my Account Online. Boost Chat Room is CLOSED. Calls to Boost are on hold with the most atrocious sound playing. Calls to stores are not answered. I realize that the Coronavirus is causing issues, but this is totally unacceptable!!!

3 years ago

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MiguelT Fort Worth, TX

Lmfaoo. 80$ phone plan I use for business “UNLIMITED HIGH SPEED DATA” is a joke. I used the data cap in about a week. Ever since then, it takes more than 2 minutes (no exaggeration) to load a single safari page. And it even says gaming speeds up to 8 mb per second 😂 that’s funny because, every single online game I tried I was sitting at 200+ ping the entire time... do not waste your money on this plan.

3 years ago

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Brandon Scott Warsaw, OH

Company lied to me. I made decisions to pay for several hundred dollar phone because customer service promised I could port my number over. They ran me around for three days and then told me that couldn't happen. I wasted hundreds of dollars and time, and now they tell me I can't get a refund... EVEN THOUGH THEY LIED TO ME. After going back and forth on their online chat, and on the phone, I was hung up on by a POS supervisor. AWFUL, SERIOUSLY AVOID THESE LYING THIEVES!

3 years ago

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Quien Fort Worth, TX

I hate boost I’ve had them for almost 4mths!! Internet is supposed to unlimited high speed 4g it is not!! I called customer service once to inquire why I was it receiving internet service the lady asked for my zip code and replied it was due to a tower near me which was being audited mind you I wasn’t even at home nor near my side of town at all during this call smh.. It’s very slow you can’t use internet while on a call nor receive multi media messages it’s pure garbage I’m going to take my iPhone to another company after it’s jail broken.. I will never refer them to anyone!!

3 years ago

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Jlbflatx

Boost mobile offers good plans but there high speed WiFi is not high speed. It is always extremely slow. Only get 2 bars. Takes forever to download. Websites come up slowly. I have 5mg high speed and it’s never fast. It’s gotten worse since I signed up years ago. Can’t email customer service anymore.

4 years ago Edited September 14, 2021

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Natalie Virginia Beach, VA

Boost is soooooo unreliable it shouldn’t even be a company! The internet is my main complaint- it moves sooooo slow and then sometimes it doesn’t even work!! If I was getting kidnapped I know for a fact that I wouldn’t be able to rely on the service from boost to help me!! The service is crap and I absolutely HATE IT!!! It’s so sad- I can barely post this review 🤦🏽‍♀️ Its saying can’t load the reCAPTCHA to determine I’m not a robot ..

4 years ago

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Sam Jones High Point, NC

If I could give it a zero I would. Towers are always down. I haven't been able to use the phone for a week now so I finally just asked for a refund. First I was told I can get my refund now they say I can't because I don't have a receipt even though they can see I went to the store and just paid it. Terrible coverage. Even terrible customer service

4 years ago

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Chiquita Baker Huntsville, AL

They suck!!! I bought a cheap phone from Wal-Mart Easter Sunday, since Boost Mobile stores were closed the phone's screen went blank. Even though I bought it from Wal-Mart they still couldn't do nothing, it was suppose to be a temporary phone, but not a week temporary badd business Boost Mobile, not even some credit for this phone with the receipt from Wal-Mart

4 years ago

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Andrea

Don’t ever buy a phone from this company! They lock the SIM card then they make it absolutely impossible to get the sim unlocked. I paid $900 for a iPhone 8 Plus that is now useless. Customer care told me to find a boost mobile customer and sell the phone to someone who has boost. What a sham and how greedy to hold someone’s property to your service that sucks!

4 years ago

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Gigi Fort Lauderdale, FL

Hello guys Boost Mobile is the worst phone company I've ever been with I have a $60 plan and my internet never wants to work ... every time I call customer service they telling me to do this but it's not fair for me to have to stop and keep calling Boost Mobile to fix my internet when I'm supposed to have unlimited internet please guys don't waste your money and your time with this company

4 years ago

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4 lines Garden City, MI

New to boost mobile, purchased four new phones and service a little more than a month ago, it's been a terrible experience for us! Customer service has no real solutions for the problems with the phones charging and data issues! Read a review on how boost mobile is supposed to be getting better, however, that review was from the year 2014!! I will be switching all lines back to my previous carrier!!!

4 years ago

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Bernice walker Philadelphia, PA

Horrible service paying for 4g service. Haven't received it they have a chat site the people who responded sound like robots.They keep telling you it's a tower problem and just wait or they have you reset your phone None of it works.Here is the thing they Won't unlock your phone even tho they are not able to give you what your paying for.It should be against the law. This is there way of forcing you to stay under them.

4 years ago

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Jada cooper Flint, MI

I just became a boost customer last month. And i am NOT Happy with the service for one. I called customer service yesterday because my internet was running very slowly . the man who assisted me changed my number without my authorization. Now a number that i have had for years could be completely gone. There has to be rules or something. Because it was done without my permission by their customer service. I need answers and i am very disappointed.

4 years ago

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Don Stodder Manvel, TX

Posting for a friend who has Boost Unlimited Plan but NO internet connection and very limited text ... After over 8 hours of time with customer service, tech support, and supervisors ... ZERO IMPROVEMENT and they blame it on the phone as a cover-up for their signal problem ... Save your money ... Go elsewhere ... Boost is the bottom of the barrel ...... Don Stodder

4 years ago

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Chris Maple Grove, MN

I purchased a phone from boost mobile on October 18 2018. it arrived on October 23. I charged it once and it worked fine then I tried to charge it again and it would not charge. I contacted boost on October 28th. I was informed the phone could not be returned or exchanged because it was past 7 days from purchase. I was left with a broken phone and no customer service.

4 years ago

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Nathan Lansing, MI

Started a new service plan with Boost (their best option, even) on the 1st of this month, never had more of an unreliable, off-and-on unbearably slow service with any other provider I've used. I thought maybe it would kick-in after a few days, week tops. Going on week 2 now, and I'd say maybe, maybe 1% of my service used has been even remotely decent. From loading videos, downloading apps, or even just simple Google searches, I either get some connection error or it takes an unreasonable amount of time. Boost lost a customer for good, and I wouldn't ever recommend them.

5 years ago

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Joe Nick Fort Lauderdale, FL

Customer Service sucks! Called about an issue for 2 weeks straight and it wasn't resolved. Ordered a new phone and PAYED for the order to be expidited the next day, then the phone I purchased comes 4 days after that. Very inconsiderate and inconsistent. Boost do better 😑 I'm considering a new phone carrier too 😓 Thanks for a lot of nothing that was prolonged for 2 weeks.

5 years ago

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Jerry D Derrick Blythewood, SC

Yeah I trusted boost Mobile and they proven me wrong they have no care no compassion for their customers the insurance is a joke don't push a wrong button they won't even talk to you about it I got hung up on three times I have Noway to pay my bills nothing they play the insurance gives you a piece of mind and trust that they will take care of you what a joke they causing me a lot of pain in misery they won't even contact me I'm alone in this no one at boost moble cares

5 years ago

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Ruth Buffalo, NY

Hours on the phone with customer service trying to resolve issue. Not resolved. Terrible customer service, constantly forwarding you on to other representatives asking same questions getting no where. Reception three years ago was amazing, but in the last six months has been terrible. Unable to have clear phone calls, problems sending text messages. Unreliable service.

5 years ago

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Lori Muskogee, OK

Go with another carrier. RUN!!!DO NOT BUY FROM BOOST!!! Buyer Beware, they will not make it right with you. I did call Apple and it is not an Apple issue. I bought an i phone 6 from them and there is no call waiting feature in the settings under phone. I did a 3 way call with apple and boost and the apple representative explained that it is not an apple issue to the boost carrier. Save yourself the HEADACHE!!

5 years ago

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Felisa Hyde

Three days after opening up two accounts with boost, i recieve a text from boost stated that, i will recieve my next month service will be free, i went in on site to recieve credit, the customer service person had no idea what i was talking about so i show her the text, she stated i should call boost, i did, then i was rerouted back to site, false advertising,,,,

6 years ago

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nidal

i have problem international calling , three weeks have the same problem , calling customer service every three days , troubleshoot phone , wresting one hours every time , says technical will call you in 48 hours no one call , last month have the problem call with one number , today i cant call any number , i have service 15$ with 180 mins free , why why , when i ask my account number they give it to me , i can understand that why you losing customers , coz bad service i think , thanks boost .

6 years ago

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barbie turnmire Lenoir, NC

they was very bad i had like 3 months and after they done away with towers in caldwell and they would not work and no serivce on the phones and called and they told us we had to get another phone so we did and still would not work for us and they would not give us our money back or thing else we would not have them ever again it sucked very bad . . thanks Barbie Turnmire

8 years ago

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Sabrina Sayers Pittsfield, MA

Boost offers good pricing for their phone plans, I was happy with my monthly rate. However their service was very spotty and I could not get service, make calls, send texts or use the internet in places friends with other cell phone companies had no issues at all using these services

3 years ago

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Kathy Faustin Miami, FL

I have been using Boost Mobile for over 7 years and it is the only phone company that I will use. Great prices and a wide variety of phones to choose from.

3 years ago

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Mia Hernandez Tempe, AZ

this is a good cell phone provider when your on a budget but you get what you pay for the phones are kind of cheaper quality and on occasion the service drops not to mention they dont have to many locations so your pretty limited when it comes to getting a new phone

4 years ago

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Robin Orem, UT

you get what you pay for. it was cheap, easy to get a phone and the price was decent. Customer service over the phone was awful, i couldn't understand what they were saying, they had a strong accent. customer service in office was helpful. i was able to fix my credit and qualified with another well known phone company.

5 years ago