Boost Mobile

Until recently I have had nothing but positive things to say about Boost Mobile. I enjoyed the customer service, the phone service they provided, and the ability to upgrade my phone for free each year. However, my most recent experience has left me wondering whether or not I want to continue being a Boost customer. I recently decided to upgrade to the iPhone 16 Pro Max. My troubles did not begin until my new phone was set to arrive, and I was informed that I would require someone to be home to sign for the order. Unfortunately, the item was shipped with UPS, and they were unable to provide a specific delivery time window for me, so when they tried to deliver, I was at work, as it was a weekday, during the day. I reached out to UPS to see what options there were, in terms of waving the requirement of a signature, or potentially me picking it up at the UPS store, and they informed me that the shipper (Boost Mobile) had placed restrictions on the shipment, so the delivery options could not be changed whatsoever. But they did tell me that the shipper (Boost) could call them, and waive the restriction, but I could not do anything on my end. I then decided to reach out directly to Boost, and was shocked when they told me that hey were unable to provide me with any option whatsoever. They could not even cancel my order, and allow me to have it shipped to UPS store for pickup. The only option they offered me, was that when UPS tried to deliver my item again, if I was unavailable, my product would be sent back, and I would get a refund. They offered me no option in terms of getting the item picked up from a UPS store, or potentially pickingup from a Boost Mobile store. I find it extremely shocking and inconvenient that there are literally no option other than me having to take an entire day off of work, so I can sit around and wait for UPS to arrive in order to receive my item. I have bought several high price items over the years, and I have never run into an issue like this. Typically there is always an option to either pick it up at a retail store, or pick it up at the shipper store, or even wave signature requirment, but none of this was an option to Boost Mobile. This experience has left a really bad taste in my mouth, due to the lack of their ability to help me whatsoever. Now I am tasked with the difficult choice to take the entire day off of work, simply so I can receive my new phone. And am questioning whether or not I want a customer with Boost. It is not realistic for companies to expect their sit at home all day, waiting for their orders to arrive. I understand these policies are enacted with the security of the customer in mind, but it is completely ridiculous that I did not even have the option to reschedule my package for a different day, or get any update on the timeframe my package is delivered, due to the restrictions placed on UPS by Boost. There is no security risk whatsoever involved in allowing me to reschedule my package be delivered for a different day.

If you are in the Allentown Pa. area go see Moe at 18th and Tilghman street boost store. He transfered a phone for my friend and another phone from Sprint to boost for me.He transfered my old number, reset phone to factory specs and transfered all my contacts.He did all this while taking care of other customers and phone calls.He can multi-task and knows how to treat a customer.He did all this with a smile and he wasn't even selling me a phone.I just got boost service today so i will review actual mobile service later, although friends have used boost for years with good coverage and no hidden fees or taxes. Boost gets 4 stars Moe gets 5 for excellent service

Other than an initial issue getting the data to work I have had zero issues with my Boat Mobile service. The second month I had it I blew through my 30 gig of data watching NFL games while staying in a home I was renovating and my internet slowed way down but ever since I have not come close to using all my hi speed data. Texting and calls and internet service are just fine as far as I can tell. I'm paying a nominal amount of $26/month for it, but by earning Boost Coins I am able to reduce my monthly bill to $15 or less. So while I'm not giving it 5 stars because of the initial problem getting the data to work, which was quickly fixed, everything else has been perfectly fine. So it gets a big thumbs up from me because it's saving me about $40 each month! I highly recommend Boost Mobile.

We got new phones this morning. Razia (Ocean View, VA) really worked with us to get something in our budget and the best deal. She realized we're from the generation not growing up with cell phones and took time to make sure all of our devices transferred and paired with the new phone. She said if we have any trouble, just come back, and I trust her. One customer leaving said she's the best. I was tempted to try another provider but she affirmed why we are with Boost Mobile and have been for since Virgin Mobile merged.

I ported my number over to boost from textnow the port process was fast and smooth. This isn’t my primary phone service but for my side business it works well I always have great 4G LTE cell coverage call quality is good also. I’m on the $15 plan unlimited calls/text 2gb data I purchased the TCL FLIP PHONE which works “okay” I wish I went with an inexpensive android that’s something I can upgrade down the road. My biggest issue is with the TCL FLIP PHONE if I miss a call I get a missed call notification but if I’m left voicemail there’s no notification. I called into boost their techs did some provisioning on my account I was getting voicemail notifications for 2-3 days and whatever they done went undone. Not going to sweat it I’ll probably dump this phone and upgrade to a budget android.

Ive been using boost mobile for about 4 yrs service it was ok for what ive been paying ,now what i was experiencing bad reception , not enough data, guess what called customer service, they explained what really happens why i dindnt have good reception , change expanded simcard to my iphone X for 9.99 called back again to activate new simcard they add more data for the same price . Including calls to mexico problem resolved , boost mobile for me the THE BEST ONE , and cheap. Plan , 100% recommended

I had to buy another phone due to the one I had was broken. I went to the boost mobile on decker blvd and was very very pleased with my service. The young woman that served me was very patient, very knowledgeable, and had great skills as a representative of this company. I'm so sorry I did not get her name, but I was there the Feb. 25, 2021, I brought a LTE android phone, Thank You For Your Time and Patience, while she was also helping other customers.😊😉😉😉😉

I went to the Buford Drive Location today 09/13/2019 around 1pm. The service Rep was AMAZING. I believe her name was Jenifer/ Jeni! I hope I spelled her name correctly!!!!! I have to say she was very knowledgeable on the products she was selling and very friendly. I will continue to go back to this location and request for her to help me! The store was very clean and organized as well! She is defiantly a great asset to the business and her good work deserves to be acknowledged! Customer Service : 5+ STARS

I've been a Boost customer for several years, and for the most part, I love everything about it - the price, the phone service, and the coverage. There's one feature that is awesome, and if it worked properly, I'd be giving 5 stars. You're supposed to get unlimited music streaming from certain apps - including Spotify and IheartRadio. I listen to podcasts in my car, and music at work, and I have no wifi for either. This shouldn't be a problem since it's not supposed to count toward my data useage, right? Au contrere, mon frere! Unfortunately, once I hit my high-speed "limit" of 6GB, I get a text about how my access will continue but at the lower speed until my monthly renewal. AND, when I check my data usage, I can see that half of my data was eaten up by the music programs. I have been calling since July 2018 about this. Every month they give me an extra gig to hold me over. Some months they even added a couple gigs to my plan, so now I'm up to 6GBs for $35. Which is awesome! Except I'm using 3GB for music, and I have to call every month to get it fixed. Now I'm getting my issue escalated to an SME (since October!!) And don't even get me started on how it takes 10 minutes to get to a live person. Fortunately I've been keeping notes since October so I can at least refer the person to my call records. This is critical since 100% of the people I've spoken to were unaware of the unlimited music streaming until I educated them. So yes, they're great unless you have a problem, and if you do, good luck!!

This company is horrible never experienced this in my entire life owning a phone. Paid my bill 3/17/24 and next bill is due 4/17/24. They deactivated all my phone lines stating my 3/17/24 bill is due. Although I have proof showing my bill is paid and the money was took out my bank account and it shows online when made payment and I have the email confirmation. All that doesn’t matter they still states they have to do an investigation and my service will be deactivated until then which could take 2-3 business days. Customer service is a joke and no help. I work from my phone and not only am I missing out on money but they don’t think I should be compensates for the days my phone have been deactivated. Even spoke with a supervisor they all a joke. So this company took my money and turned my phone off at their leisure. My husband on a different plan and paid his bill the same day yet his phone is still on. Like how can they do this and then you are the one suffering their mistake. I have no home phone so literally we are without service until they finish investigating I don’t know what when I have all the proof they need. They was quick to turn it off but not quick to turn it back on.

Went to boost in myrtle beach.sc! Had a really good experience with a dm named Rosie! She was very professional and set two of us up and dealt with incoming customers. She was very focused on everything she did! I would recommend her to anyone who wants help with cell phones or switching to a carrier! Shout out for Rosie at Boost store!

They straight lie! Told me I had 40 gigs of mobile data and 40 gigs of hot spot. When in fact, they are one and the same. I hooked up my computer for hot spot use after looking on their app and seeing I had hot spot data left. It used all my high speed cellular data and yet still tells me I have 23.1 gigs of hot spot data left available. Now I have no high speed data left to work as I need my internet to work with. Their app has 2 different gauges one with high speed data and one with hot spot data leading you to believe they are not the same when in fact they are. Called to get this issue fixed and they tell me the only thing I can do is spend 5 bucks on one (1) gig of high speed data. I asked for a supervisor and after explaining 5 different times what my issue is to someone who spoke broken English, she basically tells me I’m screwed. And proceeds to tell me to use Wi-Fi. Mind you, if I had Wi-Fi I wouldn’t need hot spot. Go to metro or Comcast if available in your area as they are both much better than this Cracker Jack so called excuse for a mobile carrier.

I like the unlimited talk and text. I like not having to pay through the nose for service. 3 of us are on this plan and it costs 112.00 a month. Things have changed and it might cost more now, not sure. We signed up in 2017. the Negative is, that you cannot get ahold of anyone phone wise; however, you can go into their store to talk to someone. Everyone I have dealt with has been nice.

I cant enroll in autopay because their website wont accept my card?? The phone system doesnt accept payment after hours, for some reason! and I work overnight shifts. Maybe it was just me??The lady at the store ensured I could join my wife's plan after my first bill.( Sidenote:I told her to give me the $50 with no insurance for the meantime. My first bill was $60+$7 for insurance)Then, she tells me I cant when I join it, when I went in to pay. And now, here i am, after the second month of service with this junk company, writing this review. What happened?? Forget this trash company. I'm going back to metro. This company is trash.

You can’t beat the price, I pay less than half of what I did previously for a family plan, but the network is awful. I’ve dropped calls sitting on the couch at my house from the network instability. Streaming is hit or miss, the service isn’t what I expected. They tout a large coverage map but realistically it has more holes than a sieve. The network does work how it’s supposed to about 60-70% of the time, so the price is definitely worth the headache if you’re on a budget or if you can supplement your phone use with WiFi.

Overall I have had an okay experience with Boost. I have been a customer for 5 years. My experience with local stores is a different story however. Here is the three page letter I am sending corporate about my experience at two stores in Fort Wayne, IN: Dear Boost Mobile: I had a terrible experience at one of your Fort Wayne stores, and I would like to take a moment to share my experience with you. I am going to give you two versions, the very short version and the very long version. That way you can just cut to the chase if you want to. Everything I am about to tell you is true. It all happened at the 1101 Goshen Ave. location (well, and also at a store on Bluffton Rd., but I will get to that later). The Very Short Version: I would like to be refunded $50, which is the difference between the Motorola E4 Plus I purchased and the ZTE Prestige 2 I exchanged it for. The employees at the Goshen Ave. store refused to refund me the difference. I am providing a copy of the receipt for the Motorola. I was not given any other receipts. The Very Long Version: I first laid eyes on your employees at the Goshen Ave. location on February 22nd. My ZTE phone (ZTE “Bolton”—See attached “Recently Used Devices” printout from myaccount.google.com/deviceactivity) would not charge. I asked your employee (Hari C., according to the receipt; I never asked for his name) what the problem might be. He only really seemed concerned about selling me another phone. I had to ask him to please put it on a charger to see if it would charge. He did that and said my charging port was bad and accused me of pushing the cord in too forcefully. I asked him if there was still a warranty on my phone. He said, “I don’t think so.” I asked him what that meant, because it either is or is not under warranty. Then he gave me some kind of answer like, “It is not…I don’t think so…Probably not.” I asked him how we might be sure. He did Google ZTE warranty for me, and it turns out my ZTE is still under warranty. I have returned the phone to ZTE and am taking care of that part of things on my end. “Hari C.” and I argued for a bit about whether a charging “port” is the same thing as a charging “dock.” Truthfully, I didn’t care to argue, but I did want to use the right terminology when referring to something. I asked him if the two were one in the same, and he said something like, “It doesn’t matter.” He then was about to say something and then told me he couldn’t say it because it would be a very rude thing to say. I told him to go ahead and say it since we were all being honest. He refused. Things only went downhill at that point. I stood there for a few seconds debating on what to do. In retrospect, I should have just gone to WalMart, but I was busy yesterday and I just needed to have a phone. I let “Hari C.” sell me a whole package: The Motorola, which he assured me over and over was a “good phone,” the cover, screen protector, car charger, and an extra travel charger. To his credit, he did throw in a headset. The Motorola was awful. I run two businesses: A rental property business and a small taxi company. With regards to my taxi customers especially, I need to make sure they can hear me and I can hear them. When they tell me their pick up location, I need to be able to hear it the first time. I can’t afford to ask my customers to keep repeating themselves. They need to hear me also. The reception on the Motorola was just terrible. Very “tinny” and “far away” sounding. I had other (minor) issues with it as well, but I probably could have lived with those, had the sound quality been okay. I called Hari that night about five minutes before the store closed. I told him that the sound quality on the Motorola was very bad and that I would be in the next day. He said ok. Today I returned to the store and there were two men there. Hari remembered me from the day before. The other one had never met me. Both of them gave me a song and dance about how good the Motorola supposedly is, how they have never had any complaints or returns, etc. Hari kept blowing into the phone, as if that proves something. They told me to keep the charging port (or maybe the area next to it, not sure), free of debris, and the guy I had not met previously later recommended I purchase something to go in my ear so I can hear people. Between the two of them, it was like a vaudeville act. I told them they both must be joking, that this whole thing must be a joke, and I stormed off. I called Customer Care and spoke with “Tony,” who told me to go back to that location and ask for the manager and then inform him that I had 7 days to make an exchange. I returned to the store and asked the other guy (Hari was busy) if he was the manager. He said yes, but I have my doubts that he was. I told him what Tony said, and he still argued. Eventually he agreed to an exchange, but only after giving me a talk on how he would have helped me if I hadn’t copped an attitude. He pompously explained to me that he was only helping me because of my five year history with Boost Mobile. I don’t understand why he thinks I was the one with an attitude. Yes, of course I had an attitude when I was told I couldn’t exchange the phone. But up until that point all I did was struggle to get help. I told them that although I am not 100% happy with the ZTE, that I would like another ZTE because at least it has decent sound quality. We all decided it would be best for me to have exactly the same ZTE I had previously. I couldn’t think of what it was called. I asked Hari if we could look it up on the computer. He said no, but a few minutes later he said he “remembered” from the day before that it was a ZTE Prestige II. I trusted him because it kind of sounded right. (A few minutes later, I heard him whisper to the other guy something like, “Are we sure that’s what she had?” Apparently he was just guessing. The Goshen Ave. location did not have a Prestige II. Hari told me NO stores in the area carried it. I doubted him, so I made a couple phone calls and found out right away that the store on Bluffton Rd. carries it. The lady there was nice enough to let me exchange the Motorola for that phone. The guys on Goshen Ave. made me go home to get the box and charger. Then they told me to go to the Bluffton Rd. location to do the exchange. When I got to the Bluffton Rd. store, the lady there showed me the phone and asked me if it was the same as the ZTE I had. I told her it looked smaller, but that I would go ahead and do the exchange if no stores carried the model I actually had. She informed me that no other stores did because Boost no longer makes it. Having been lied to the whole day, I wanted to verify what she was saying by making a few phone calls myself, but it was getting late and they were all pushing me into doing the exchange. I was too tired at this point to really put up much of a fight. The exchange was made and I sat in the store for a few moments to download Gmail, Messenger, Facebook, and RoamPay X. The lady there made some snide comments about how the phone was functioning fine and how Boost had “nothing to do with” the apps I was downloading. I informed her that I just wanted to download those things before leaving the store so I could make sure they downloaded properly and I could use them. I left the store. Then I returned because I realized that the Prestige II was $50 less than the Motorola. I was informed that I would have to speak to the Goshen Ave. location about it, so I called them. They are refusing to refund the difference. Hari C. tried to persuade me to believe that I wasn’t being shorted on anything. How stupid do they think people are? So here we have come to the end of this completely true story. If you have made it this far, I thank you for listening, and for your prompt attention to this matter.

Boost Mobile is very similar (in my experience) to Virgin Mobile. Both are under Sprint and the connection could be spotty at times. I had Boost before they had the unlimited plans; they used a minutes/top up system. It wasn't too bad for the money. The phones were very expensive (which makes sense for the time, since post paid companies had contracts and sold the phones at a discount to balance it). It may be better now that the cell industry has changed.

BOOST MOBILE WORSE CUSTOMER SERVICE AND NO HELP AT ALL OVER THE PHONE. THEY HAVE BEEN TAKING MONEY OUT OF MY BANK ACCOUNT EVERY MONTH WITHOUT ME KNOWING OR MY CONSENT AT THAT, They won’t refund a lousy $200 that THEY OWE ME. TOOK MY MONEY WITHOUT MY CONSENT now i have to ask someone to borrow money for baby diapers ain’t that some sh**

Terrible and keeps getting worse. They sell you defective phones and then won't trade them out or repair them, you have to return the bad one and buy a brand new one which takes a long time and costs extra money. People call and you can't hear them. Sound quality is bad, connections are unreliable. Their mandatory "Boost One" app is absolute trash that advertises EARN FREE WIRELESS and then when you try to do that, there are 500 catches and scams attached, plus the terms keep changing and the benefits keep being reduced. Takes a literal year to get your phone unlocked and even so there are conditions to it, and you have to phone them up and wait on hold to do so. Do not go with this company. It's garbage. Every time I think it can't get worse, they find a way to go below the bottom of the barrel and are probably at bedrock now. As soon as this phone gets old I'm throwing it out and starting over elsewhere.

I switched my services to them and I went a whole week without service. They kept telling me to give it 24 hours and the services should be activated. After 4 days of no service I contacted them again and all they could say was, "Keep waiting. The services should be on soon." Finally I got fed up and went with another company and got activated within 30 minutes. I took the phone back to Boost and asked for a refund and they wouldn't take the phone back or refund me for a phone they couldn't get to activate. They even tried another phone and it didn't work either. $131 down the drain. Never again will I think about dealing with Boost. They are pure junk. There's no way to talk to management because they know they rip a lot of people off. Lesson learned. Always read reviews.

If I could give Boost Mobile zero stars, I would. My 85 year old mother has a Boost Mobil plan that has unlimited talk, text and data. They shut down my 85 year old Mom’s cell phone, stating she is abusing the phone. My mom lives alone and when I called them to request her phone be turned back on, I was told to send an email and they would look at it. The email was sent yesterday (2/20/23) and her phone remains off. Her phone has been off since Saturday, 2/18/23. My mother falls a lot, and it appears that Boost Mobile only cares about money, and not their customers. My Mother has paid her phone bill in time, Every Single Month. If you are thinking of choosing Boost Mobile, I’d think twice before making that mistake. Signed, concerned daughter of an 85 year old mom.

Boost mobile used to be a decent service (a Subsidiary of Sprint). Sprint merged with T Mobile and well, T Mobile didn't want Boost mobile (Google for whole story). Dish Network (AT&T company) decided to buy Boost. Service from Boost absolutely STINKS . There are areas that drop you if your streaming (data issue) and in those areas , best of luck in connecting a call. Very disappointed in the quality of service from Boost Mobile. Buyer Beware...

I've had Boost for about 7 years, service has been okay until this year. I've called numerous times about no service, calls cutting out and dropped calls. I haven't had a problem with text, and I rarely use the data plan, so no comment about that. The beginning of the year I called when the service started going downhill, they did something to my phone and it worked for about 3 weeks. I called 6 months ago, same thing. I called 2 months ago and they did something but it only lasted a week. Every time they claimed there was a tower out...FOR A YEAR? 3 weeks ago I called and they told me I needed a new phone. Well, 2 days ago I switched to XFinity and so far so good. When I called to get the account number, they offered me all kinds of deals and a new phone, why not 3 weeks ago? Too late. I understand they were taken over by DirectTV and are working on another plan, but they won't have any users left if they wait any longer.

BUYER BEWARE! No data or MMS, and no refund! 3 weeks ago, my teenage daughter informed me that she had run out of data for the month -- meaning no more mobile data or MMS messages. I went to the Boost Mobile website and purchased the 1GB AddOn so it would continue to work; the purchase went through, but the data wasn't applied to her plan. We've contacted Customer Support on 5 different occasions and spent more than 4 hours on the phone, but no one has been able to help (ticket #1034472). We've been told the ticket has been escalated, but other than that answers are hard to come by. Unfortunately, things got worse today. As part of the troubleshooting process, they sent us a new SIM card. We connected with support, had the IMEI and ICCID added to the account, inserted the new SIM, and now her phone can't receive calls or SMS messages either. I understand that technical glitches happen and can be difficult to resolve -- I write computer code for a living. But it's been THREE weeks. This past weekend, she missed out on an activity with friends because MMS messages won't load. And tonight she started a new job, but left her phone here with me as I try to find someone who can help. Our family of 4 signed up for the 12-Month Unlimited Talk & Text +1GB plan in July, so we're in it to the tune of $400. I'm not interested in a refund -- I'd rather that the service worked -- but if we can't get the phone to work, a refund might be in order?

First of all, I do not want to give any ratings. This is NOT absolutely recommended. Okay, to compare with metro pcs. They have a better deals at the same rate and better with service. I mean, the internet and with every other consumption. I have been using this service for a couple of months but hey why am I writing this? I am not a person who is willing to feedback behind. But boost mobile made me do it. I am paying $50 for an unlimited plan which is still a good affordable price. But not attempted anymore. Service sucks. Data sucks. Speed sucks. Yeah, money talks. If I put my investor side, I would never put any cents here. They should know better. If this may help, go for a better carrier out there but uh no boost mobile.

THIS PIRATE company held my phone number hostage since the SIM card they sent would NOT activate on my unlocked, listed compatible phone. They ported my number from the carrier I was with but could not get my phone to work. They said to wait for a special sim card they would send. It did not work after 5 days without a phone. They suggested I go to a retail store because they could not get my number back to me. I went to the store and the clerk said no problem to get MY phone number back BUT I had to buy a phone from him. I agreed because I really needed that same number back but he would not give me the new customer price on the phone which listed for $119 $69 for a new customer, NOPE NOPE NOPE He charged me $180 for this low end phone and I still had to BUY another sim card after having bought 2 already for another $15. THIS WAS ROBBERY in my opinion and guess what I used the phone and it kept dropping calls every few minutes. I put in a complaint to the FTC and also the State attorney general. I disputed the charges with my credit card company. So far I received a credit for the $15 sim card only. Waiting on a resolution for the phone overcharging. I did switch the phone I originally was trying to use with boost. I went to a new company and my phone and my service is fine now. Proceed at your own risk with boost. Most phone support are so heavily accented that communication is VERY difficult as well. Zero stars is too many

With more than ten years of service, eventually I purchased a new Boost phone (at full price), not knowing that they would require a different plan at a 40% increase to activate it. After a time, I realized that I could change my new sim card for a different one from Boost for $25 and retain my old plan. Soon, I found that Boost would be discontinuing 3G service and my new phone with their sim would no longer have service after 3/31/22. Now, I MUST pay at least 40% more to continue using my phone, on which I use minimal data and minimal talk and text. On easily finding another plan at better features and better price, I tried to move my new phone -- NO, after about 18 months I DIDN'T HAVE IT ON THEIR PLAN LONG ENOUGH FOR THEM TO UNLOCK IT!. OK, so I'll just get another phone on a new service. After contracting with another service with MORE data for 20% LESS money, I tried to move my number of more than ten years. NO --- not on my Boost dashboard anyway, and not with my account number which I had for my entire Boost service. On their "Chat", I found that I needed to contact the Boost port in/out dept to move a number. "Chat" instructions to contact that dept did not work, but after being on hold for more than two hours, and Boost assurances that they could help me, they simply disconnected. On a subsequent phone contact from my new phone on my new service, Boost bounced me around for awhile before offering to send my new account number from my newly discontinued account (due to my non-payment since they told me that they could not continue 3G service for another month) only to my old cell phone and only if I paid for another month of service (or non-service) to enable it's reception. This was simply not worth the hassle and it was certainly best to be rid this vermin ASAP!! I would certainly recommend that anyone look for another service which provides reasonable customer service and does not flaunt all FCC regulations at every turn.

I have had an inexpensive account with Boost Mobile for several years. I had a balance on my account of over $270 that I was slowly using up. Then Boost Mobile informed me that within less than a month, 3G was disappearing and my account would be unusable. I checked out my options. I could buy a new phone and a new plan at seven times the rate I was currently paying, or I could forfeit my $270 by closing my account. They refused to even entertain the idea of refunding my money for services not rendered. Since I could not afford their least expensive option, I have to let them keep my hard-earned money and get nothing in return. Horrible company to rip off a senior citizen who couldn't afford to pay their greatly inflated "lowest-rate plan."

Service In Tampa bay is really bad not even 1 bar of cell service, my normal Metro phone has 4 bars of service, the 5G is really bad, it should be called 2.5G. I called Boost mobile for support for issues with calls and text messages from other people I do not know, the AT&T calls selling direct TV, and other calls routed to a new number provided by boost (test phone, before giving up the metro phone), Support is routed off shore, and they read out of a book it seems, 3 times and one one rep said she can't help and said maybe a new sim card, ? what really, and I asked to be transferred to manager or someone on US soil and she could not. Now this is how it is to be, phone cost 427.00 and 1 yeas of unlimited service 300.00+tax and in return you get a phone with bad cell service, AT&T calling you at all times to sell you direct TV, and all the other phone calls and text messages from group chats, I haven't even given the number out to any one yet. and not planning on to. I just want my phone unlocked or a full refund. at this point.

Been with boost many years call customer service yesterday to fix text issue hung up on twice third call tells me my number has been changed and won't tell me when because they know it was done on 1 of 2 previous calls now phone doesn't work at all only as a tablet this company has gone down rapidly since bought out! Being loyal customer doesn't pay with this horrible company's service. This paragraph is a year after above paragraph. I've been Boost customer many years. Boost sent me and wife sims cards they said must be installed or our phones wouldn't work. As soon as my wife installed sims, Boost broke our family plan contract of $30 each and charged additional $5 a piece. Her phone started having malfunctions after upgrade. Breaking up, dropped calls and texting?, nonexistent. When I put new sims in my phone it locked it, rendering it useless to all networks. Boost tells me nothing can be done. Very horrible company concerning long time, loyal customers.

Trying to swap out an old Boost phone for a new Boost phone. Website said I couldn't swap my new Boost mobile phone. Absolute nightmare! If you need help with anything good luck getting through to a human being. The call service is completely computerized and will keep trying to sell you a new phone or service. After an hour and a half I finally managed to get someone on chat. He then proceeded to also sell me a new phone and upgrade to my service. I just needed some tech help! So incredibly frustrating! Tech determined I had to buy a new SIM card. I needed it fast so I paid extra to have overnight delivery. Here I sit at 2:30 pm the next day and the SIM hasn't even left the building yet! I contacted them after another 30 minutes of phone hell, and managed to get someone from India explaining that I ordered too late the previous day. Anything after 12 noon won't be shipped over night. Nothing on the website states this! Meanwhile I could've already ordered from Amazon and had the thing delivered by now! I told them I wanted a refund on the expedited shipping cost. They refused. So basically I paid for something that I didn't get. At no fault of my own. I only pray the SIM card is the [actual problem. Otherwise I will be changing carriers. Just do NOT do business with this company!

Boost Mobile angers me. Got my blood pressure to a dangerous level Takes fore ever to get a live chat from someone. Their robot computer sends you everywhere but not to a person that can help you. They even sent me to a Dish Net work computer robot chatter and was asked what trouble I had with my Dish. I don't own a Dish and never will. I paid them over $135 dollars for a phone and a service plan. It's going on over two weeks and I'm still not activated. Whenever I log into my account I get a message from Boost saying I'm being activated and it could take 24hrs. BULL!!! It has been two weeks and still no activation. You can't get a live person to help get your money back. When you tell someone that you want your money back and want to close your account with Boost they disconnect you on your phone call. I'm 70yrs. old, a senior citizen who needs every penny to live on and not get shafted by a company like Boost.

Boost mobile had a promotion, buy one month's service get a sim card free. I purchased 2 one month's service on 12/30, which means I received 2 sim cards. I paid $50 per sim plus tax, totaling $109. Keep in mind, I purchased this on 12/30, did not receive my first sim until 1/6. I have my own phone(s) that I wanted to bring over to Boost and port my old numbers through. I placed the sim card in the phone and followed directions from the packaging to get the service up and activated. Then I ran into a snag saying I needed to make a $50 payment. I opened a chat with customer service and they assured me no worries, the phone number may take some time to get ported over so give them 2 hours tops. I did. Two hours went by and nothing. My husband's phone could not make or receive calls. I then contact customer care via telephone and spoke with a foreigner. I am not one to judge or intimidate people with accents, however, at this point, I was frustrated and wanted to speak to someone who could understand me better. The customer service rep kept informing me that I did not purchase service and I did not make a payment. Well, I have two order numbers to prove that and kept giving him my order numbers. He informed me he did not have access to look up the order numbers. I then asked to speak to a supervisor and he did not appoint me to a supervisor. Then I hung up, I called back hoping I could find someone else to speak to. Again, another foreigner actually understood my concern but transferred me to a line that kept me on hold for over 30 minutes. Now at this point, nothing has been solved and my husband still doesn't have a working phone to use. I then open a customer service chat and asked for a refund. The customer service rep asked me why I explained my entire story for the 100th time. He then told me since I ordered the service/sim card online that it will take up to 7-10 working days AFTER I receive the sim to receive a "reboost pin" that I could use when paying my bill so that the $50 I paid on 12/30 could apply. SEVEN TO TEN WORKING DAYS ?? AFTER I RECEIVE THE SIM??? That is absolutely ridiculous and how do they expect anyone to not use their phone for that long? This was never explained or detailed to me upon purchasing the service or sim. I asked to speak to a supervisor, spoke to a supervisor named Jerome who was very rude and condescending to me. It was 10 o'clock at night, I was frustrated and STILL without a working phone. My husband's number that he had used for over 15 years is now gone and he is forced to use a different phone number IF AND WHEN he gets service through ANOTHER company. I asked for a refund of the services I paid $109 for, and God knows how long that will actually take or if that is even going to be issued to me. I have a case number following this situation but I just don't understand how a company can sell services to consumers and expect them to not use the service until THEY are ready for them to? I hope this phone company goes out of business and ends up bankrupt and to never be allowed to sell services again.

I had to click one star to send this review. It should be ZERO stars. Customer Service is anything but customer service. I purchased a phone and upon receipt I went online to purchase an unlimited promo plan. After making the $300 payment for 12 months, I couldn't complete the activation so I called customer service. The agent advised that he could set me up with the $35 monthly plan that had limited data. I explained that's not what I want. He gave me to assigned phone number and I went online to complete the process. Now the account indicates I owe $35. I called the so-called customer service. As indicated by the many reviews, that I should have read before signing up for boost, they don't listen therefore they don't understand and sadly it's okay for them to put you on hold until you end the call. So the information received via email regarding my payment appears to be a different account. The account with the assigned phone number indicates a different plan. I've spent an entire evening trying to resolve to no avail. Truly unbelievable. Upon asking for a manager, the agent put me on hold only to return to the line and repeat the same information. Exhausting! I guess I'll have to have my bank to dispute the charge and refund my money. It's obvious that training and care for the customer is not the goal of BOOST. SMH

My husband and I are attempting to switch. I say attempting because they are not porting over his phone number to our new carrier & essentially holding it hostage. This coming after me being on the phone trying to get my account number (they're very shady & purposely don't list your account number anywhere so you have to call in). The rep refused to give me my own account number stating "You don't need to worry about what your account number is. We won't need to give it to you". After I demanded my account number the rep kept questioning why I needed it after I stated it wasn't his business why. It took me over 20 minutes to get it. This wasn't the first time we had difficult interactions & had been lied to. We both bought brand new phones last month because of the multitude of problems with our other ones. We were told buying these phones would help. The connection issues got worse; couldn't send texts, calls continuously dropping, cellular data dropping, etc. They blamed us for not using the phones right not bothering to let us know their towers here no longer existed and that's why our brand new phones only pulled 2g/3g. I spent many days talking to customer service & they were extremely rude & talk over you. I could keep going but these examples should suffice on how awful Boost Mobile. If you're looking into switching, don't let the cheap rates fool you. You're better off looking elsewhere.

This company is terrible, deceiving and will try to scam you. First off hiding account numbers and making it extremely difficult to access them is so shady. I was transferred over from virgin mobile and it's been problematic for a while. Now I'm finally trying to change carriers and keep my phone number and they keep giving me excuses why they can't give me my account number to transfer my phone number. After talking to 4 different customer service associates they told me I have to go to a boost mobile store but none of them could tell me why. I asked what extra security measures were in place at the boost mobile store vs talking to customer service on the phone and one lady said very rudely "I'm not trained to know that!" They have been absolutely THE WORST!!!! Save yourself, never ever chose Boost Mobile.

I was a very happy and loyal customer of Virgin mobile since 2007. I was informed that they were transferring all their customers to Boost mobile and our plans were being grandfathered. Since then I have had nothing but problem after problem costing me money that I really don't have considering I'm the only caretaker for my elderly father who has copd & emphysema. First major problem- I had to finally get a new phone after years using Samsung, I was offered a good deal on a Moto. I got it from the Boost store & 3 months later I was in the hospital with septic shock & all of a sudden it stopped working. I couldn't even unlock it with my security pattern cause it wouldn't read any dot besides the middle one. Finally released and went back to the same store for them to unlock it, was told they can't, you have to buy a new phone and everything on the moto is not accessible. The agent didn't even get up to check the computer, call a tech agent to troubleshoot & just flipped it over in her hand & tried to draw the pattern once before asking me if I wanted to buy (surprise, surprise) a more expensive phone. Well I had to have a working phone with all of my medical appts I was left with after fighting for my life. So I chose the A10e & got the insurance in case this came up again. Well 10 days later I was squatting over soft green grass when my phone slipped out of my back pocket & landed on the backside of the phone that had a case & screensaver on it and completely shattered the screen. It fell maybe a foot. I immediately called Boost to get my insurance paperwork started & was told that a cracked screen VOIDED my policy. WTH? I was dumbfounded & the only solution was buy a new phone or replace the screen for $200 & a week or more without one. It was 10 days old! They should have replaced it! And I had been told by the salesperson that it was completely covered and just file for it if anything happens. FLAT OUT LIE! So after 10 days I had to buy an A20, which I got from Samsung, wasn't going thru Boost again. This phone has been great for awhile, no problems whatsoever until I was forced into this new sim card the day after I paid my monthly payment. This was 09/21/21 & now I have dropped calls, won't connect to the internet when I'm even sitting next to the dang box (& have all bars) - that solution was to reset phone everytime I would go anywhere and the towers changed, a crapload of apps were downloaded without my permission or knowledge- & can't uninstall them all, I may get a text to go thru in 8+ hours if lucky, horrible static when I haven't moved, when I get the 15% battery left beeps I can't even take 2 steps before the phone dies & the gold metal winner- my battery dies quicker & I put it on the charger with it on but not physically using it & when I did try to use it I was losing power while charging! So phone has to be turned off to charge & I checked it 10 hours later and it only had 18% battery and died within 15 mins when I was talking to my doctor. Called customer service & was told to reset settings and nothing would happen to any of my pictures, docs, etc.... Another lie, I lost sentimental pictures that were nowhere else of my mother who passed 7 years ago-totally gone. I thought they were safely saved on the 64g sd card I had that is only used on this phone, and it's practically blank- have no clue how that happened. And now, all of a sudden, when I've been trying to save to my sd card I get the message that I'm not the device owner and can't do it, another WTF? My secure folder is also jacked up to high heaven cause I can't do anything to any files I have in it cause, all of a sudden again, I'm not an authorized user and to get in touch with IT at my business. I work at my house caring for my dad so I am the IT person & only owner (phone gotten after I left my outside job & I place all the security settings before I put anything on it cause I don't trust anyone with anything) also noticed that I used to just have my personal profiles with Google & my secure folder, but now they are copied into a business profile that I don't have access to find out who is the one with access to it. Option given to fix- reset your settings- wasn't doing it again and trying to delete the work profile which deleted my entire secure folder & everything in it. I was able to get most of it back, & thank God for Amazon prime for unlimited photos, I didn't lose anymore pics. 7 days ago I was given the opportunity on My Dashboard, on Boost's official website and app, to get a new Samsung Galaxy A32 5g phone on the Boost Up! program for $30 down, $13 a month totalling to $129.99. I'm leery so I screenshot everything. I'm not able to get it to go thru correctly for 2 days and call the # given if your having trouble. I was very clear & spoke slowly so the guy from India wouldn't get it wrong, I even had him read it all back to me and that was the last time I was nice. He sent me the contract to download in an email, I couldn't get to it until later due to an emergency and when I tried to download it I had to almost beat my phone to death to get it to read my taps, not touch sensitive anymore either. Well where I had to tap is extremely close to the check box for my esign. I went to read the contract & not 1 app they have could open it so I could read it. So I don't know what the contract says. Call customer service after trying for 30 mins & was given a summary of it & I saw that I was being charged $279.99 for the Galaxy A20 which is the phone I already have and am having to replace cause they screwed it up! Had to call customer service again, just keep hitting # & you'll finally get a live person & they said I accepted and signed the contract and would just have to pay it cause the phone had shipped at 11pm that night. I called them out on that lie & had to get loud and forceful to even get a supervisor who I thought was helpful but was just blowing smoke up my booty, and said he canceled it and nothing would change. I checked the next morning and I was being charged the $279.99 , stuck with their shoddy services for a further 18 months and I was just going to have to accept their shady practices. They also shipped a phone without a contract #, cause they couldn't find 1 until a good 24 hours later. Wrong girl to try this with. After trying to get this cancelled multiple times over phone & chat, I filed a complaint with the FTC on their fraudulent actions and the way they don't give a customer a way to cancel something they never accepted or signed. A phone arrived a day or 2 ago & I took the box out of the FedEx box & surprise it was the Galaxy A32 5g I had wanted. Now I've been trying to get them to get me the phone & price I was offered (I try everyday so far by at least 4 chats & multiple calls, which they inform me, I have to pay to ship it back myself the exact same phone I want, to be able to get a review to SEE IF I'M ABLE TO GET A REFUND or have to pay the full $279.99!!! I call BS. I've tried till I'm blue in the face and my blood pressure is high, to have them write a correct contract with the correct phone and price of $129. The other is actually void seeing that they have multiple recordings of my request for the A32 for $129(I've taken Gov't in college & worked with the Gov't so I'm not stupid) and many copies of the original offer, which I was told wasn't offered on Boost's Up!, I actually laughed at that agent cause it is the first thing that comes up when you go to the eligible phones. So now when I call & explain their incompetence & foolishness in trying to charge me all that without even trying to correct their mistake, I get put on hold for a good 45 mins to an hour before they hang up on me and I'm calling right back. I'm now contacting other Gov't agencies and looking into filing criminal charges for theft, swapping prices & trying to make me accept it or pay to correct their mistake while I know that if I did they would probably send me a damaged phone back. So I'd run away from this company as fast as possible and no I don't suggest anyone trying it. They are nothing but bold faced, lying trash that have shady practices , won't help you and try to force you to pay higher prices by passing you between departments or hanging up on you until you get tired of it, accepting it and moving on after it's over. Me- I'm fighting until I get my offer or they give me back the money they pretty much have stolen from me and am not backing down and hopefully no one else goes through this especially since my dad is medically dependent on being able to text me since he can hardly breathe and speak loud enough for me to hear him when we're in the same room. An if he cannot get me in an emergency because of this situation, it will be a lawsuit filed against them & I have all the documentation (chats, screenshots, etc...). Seriously I DO NOT suggest them for any honest service. I miss Virgin.

I bought both a phone and service from Boost thinking I could save a few bucks. You get what you pay for! I lost cell service numerous times while I was traveling in Wisconsin, MN, and SD for business, even though their coverage map falsely shows that there's supposed to be service in these sometimes populated areas! After getting tired of this lousy coverage, I tried to switch my phone (that I fully paid for & "own"), Boost Mobile is keeping a "block" on it, so I am unable to transfer it to a new carrier for 12 months! DO NOT waste your money and frustration with Boost Mobile- bad cell coverage and inflexibility/control of your phone!!!

Here was my customer service experience reply to Boost Mobile: I bought a renewed iPhone 8 online that arrived defective and they did everything they could not to replace the defective phone with another one. I Went through there likewize phone insurance program and they denied my claim when the phone was bought on 9/26/21. I Was told on 10/4/21 that was a mistake, but never got a replacement after spending my money on the phone that Imy wife need for work. Because of this incompetence I had to go to another company to get a working phone thus losing money on a trade in when the simple fix could have been to overnight another phone to a local store near me. I take the defective phone to that store to switch it out. Problem fixed and you guys can resolve the issue thus retaining business of a long time customer. No one from customer service associates to supervisors can think outside the box. I took 10 hours or more of my time waiting on hold and hang ups to speak to associates and supervisors to get a properly working phone only to be told that corporate will need to review the claim for a replacement phone. As of 10/11/22 nothing had been approved and the phone was bought online on 9/26/21. Also if I was told that if I wanted to return the phone for a refund, I would have to pay the cost for shipping and handling back to Boost Mobile even though you guys shipped me a defective renewed I phone 8. The customer service departments ,on both sides, need a complete overhaul as this is worst experience after a purchase I have ever had. I will file complaints with consumer advocate agencies and every chance I get I will tell my friends, family and associates to avoid Boost Mobile, and will continue to share the experience I had with your company. Because of this I transferred my 4 lines of business to another company that completely know how customer service is done. Boost Mobile sucks!!!!!

Absolute worst phone service I've ever had and hands down the absolute worst customer service I've ever dealt with. After I paid for a falsely advertised unlimited data plan a year ago Ive called boost mobile customer service every single week for over a year about the same problem of my phone running on 2g and 3g only even tho it says 4g LTE and four bars most of the time. I've called multiple times in a day and been told multiple different contradictory excuses for the problem. I've been thru troubleshooting thousands of times and over the year I've had at least 6 different phones so it's not a problem with the phone obviously unless I've been sold 6 or more defect phones. The customer service only knows to read from their script and if you want to skip steps due to calling for the same problem for a year they will either keep insisting you do the troubleshooting steps that any paying customer knows by heart by now, or they will forward you to a random line. I've been transferred to Samsung tech support after asking to speak with a supervisor, when I didn't even have a Samsung phone. Whatever you do don't ask to speak to a supervisor or ask for an employee id number for use when you inevetibely get hung up on.... I would spend ever single dollar I have to make sure I don't know a single person that is paying money to the false advertising/ theiving/ scammers that is boost mobile. It's no wonder that thousands are already suing boost mobile in small claims court (the only way boost allows for legal disputes). The FCC has said that data throttling is legal for now unless it gets to a point to where it's unfair or misleading and boost mobile has pushed that FCC rule to the absolute limit. If anybody reading this is considering boost mobile I beg you to please by an old computer and AOL 97 and save yourself the troubles of paying for something you'll never see

This is the worst company I have ever dealt with. I ran into some issues and could only pay half of my lines I was told I could separate 2 lines from my family account and then just call to have all 4 lines linked back together. That was a lie when I called they said they could not put them back together and that I had to change all the lines to a $35 plan, a supervisor is the one that told me that I could link them all back together with a call. This is just one of many major problems that I have had with this company. When I first got one of the lines it was an android phone and they gave me a number that was connected to someone else’s iPhone and I could not even use the phone and that I had to wait to change the number because it is too soon that I had gotten the number. This is the worst company ever.

I have had Boost for about 4 years. WORST CELL PROVIDER I HAVE EVER USED! Service works sometimes, then sometimes my husband will have full bars LTE data and me right beside him has NO SERVICE in the upper left corner!! Customer service, well if you speak broken English they should be helpful FOR YOU but I’d rather not thanks. Now the price is great but obviously you get what you pay for. I locked into my plan when I first signed on and they do not offer this promo anymore so at one point they made it to where if you had this plan you COULD NOT UPGRADE!!!! You would just pay out right retail price if you wanted a new phone!!!!! Not even an upgrade price! Well an employee of boost told me they started losing so many customers they had to stop doing that. Lol I am currently looking for my next cell provider…

ZERO STARS!!! I am really getting tired of paying for FOUR phone lines a month and not having any service. I have the iPhone 12 Max Pro that I keep updated with software updates. Cautious about Apps I download and buy extra space just to be on the safe side. I even pay for boost wifi and can never use it do to the lack of connection. I can restart my phone (which I do nightly), turn airplane mode on and off and still only get SECONDS of cellular service. I can also send a signal to my wifi to reboot it but nope it doesn’t fix my issue!! I rely on my phone for emergencies due to having six boys but when my husband tries to call me it just goes straight to voicemail. I also reply on my phone for work on occasion. I’m so very disappointed in boost!!! Maybe if they stop merging with everyone their loyal customers of many years wouldn’t leave them but I have no choice.

We decided to switch carriers because we wanted new phones snd a low phone bill...wrll you get what you pay for. We went into the store several times and each time we asked the sales associate are you sure we can get service....OH YES MA'AM 4G THEN 5 G ONCE YOU ARE ON 411 HWY which is only 1/10th of a mile from our home!!! I had doubt because when I pulled up the area it showed we wouldnt get service but when the associate pulled it up OH YEAH WE WOULD HAVE GREAT SERVICE IN 4G NETWORK! So after choosing phones our plan we switched and I have regretted it since day 1!!!! Started with the associate taking almost 3 hours to get everything switch on my husbands phone then we were told he would have to enter over 500 contacts by hand i said NO WAY...this was the beginning of a phone nightmare! We DO NOT have 4g or 5g service we have basically NO SERVICE!!# We have to sit by a window just to be able to talk and lord have mercy if we use internet or trying looking up anything. We have missed so many calls and actually had dr appt cancelled cause we couldnt be reached . I believe the associate mislesd us just for commision and I have nothing good to say about her the store or boost mobile

I am switching carriers today. For the past 4 months i lose signal for a few hours once a month. This month tho, ive had no service since the billing cycle renewed. 3 days going back and forth through their chat and their number and only temporary fixes that last maybe a few minutes after ending the chat or hanging up. They wont refund my balance for this month claiming theres been data usage. I have to file a dispute through my bank. I am beyond fed up. Ive had perfect signal the past couple of years and suddenly i cant even get my weather app to refresh. Calls are dropped, or cant be placed, texts send about half the time. They refuse to admit fault on their end and are persistent it is just my phone, despite being told about previous connection loss and my husband also not able to connect to internet or voice services. How many network resets can we make our customers perform on one day game, i swear. I dont know who they sold out to, but they need to do better. Theyre losing 3 contracts today because of their erratic service, interruptions, and poor customer service.

I tried to BoostUp through the site and my Dashboard was not showing the installment options nor the BoostUp price and thus, I had to call and make my purchase via the phone representative. Once the order was placed, there was supposed to be an e-signature link on my Dashboard so I could sign the agreement but it wasn't there. When I called and chatted with Customer Support, I was told I would need to go to the local store and sign it there... but that's incorrect as they have the same access to my Dashboard as I do and did not see any link. I think it is my Dashboard as I logged in under a different browser and computer as the technician said it was on my end. A case was open for them to look into why I did not initially receive the email nor the link on my Dashboard and after several hours, I did get the email with the link. However, the link did not work since my BoostUp agreement isn't being reflected on my Dashboard. It is giving a 404 error page not found - because it can't link to what is supposed to be on my Dashboard!!! I have spent 2-days and lost income while trying to get this resolved so I can sign the agreement and have my phone sent out... the order has been placed and, I've already paid for the new phone. I find it totally unacceptable that they are unable to provide me with a paper agreement to print and sign and, the fact that they are unable to figure out why my Dashboard isn't working. I have been a faithful customer of Boost for over 10 years but being a loyal customer, I guess doesn't mean anything nor would it be a cause to "do whatever is necessary" to satisfy the customer.

These review websites always seem to review the marketing literature - what the company SAYS they offer - rather than what is actually provided. Let me tell you my experience with Boost Mobile: the service is awful, the website is awful, the customer service is awful. Their coverage map is a joke. I live in Raleigh, NC, and there are places right here in town where I can't get service! Like inside a Walmart right in the middle of town. Many places in the county I don't have service, even though other people with AT&T, Verizon, or Spring have 4 bars. If you are planning to travel to the mountains or the coast, forget it. It's ridiculous. The 4G / LTE service is spotty when it is available. Customer service is frustrating at best. Long wait times, hard to understand customer service reps, and little satisfaction for major issues. Good luck if you ever want to talk to a supervisor. Or even have one contact you. And please, please DON'T EVER give them your bank card information to use their online payment options. Purchase top-up cards from Amazon, Walmart, or Target, and pay your bill that way. Someone at Boost Mobile made a fraudulent charge for almost $400 on my bank card, and of course they had "no record of it in their system." Thank goodness my bank reversed the charge. I requested to talk to a supervisor, and of course no one ever contacted me about the issue. To my great distress I ended up having to spend an extra year with them when I purchased a new iPhone from their website. Even though the advertising said "no contract" they would not unlock the phone for a year. Do yourself a great favor and find another phone company.