Total Auto Protect offers three extended service contracts. It is dedicated to offering quality client service. This shows because Total Auto Protect is not a third-party seller. Its clients can work directly with Total Auto Protect throughout the time they have an extended warranty.

Total Auto Protect Warranties also include benefits like roadside assistance, locksmith services, trip interruption coverage, and rental car reimbursement.

Customer Review: John Fisher from Milwaukee, WI

"Very happy with the overall experience, simple signing process after a quick quote. Nice people at the end of the line, small premium and small deductibles. Would recommend!"

View Total Auto Protect Reviews

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The Good

Three Coverage Options
Plan Features and Perks
Dealer Services

Three Coverage Options

Total Auto Protect offers its clients three protection plans:

Total Plus
Total Convenience
Total Premier

The Total Plus vehicle service contract covers repairs for the engine, transmission, drive axles, electrical systems, cooling, brakes. Additionally, it offers coverage for parts and labor.

Total Convenience covers the same things as the Total Plus plan. It also includes coverage for All-Wheel Drive (AWD) and steering.

Total Premier offers all the coverage the Total Convenience extended warranties offer. It also includes additional coverage for heating, air conditioning, fuel system, Anti-Lock Brake System (ABS), hi-tech electronics, the supercharger, and the front and rear suspension.

Plan Features and Perks

Total Auto Protect clients can get their car fixed at any ASE-certified mechanic location, which makes it convenient for clients to find a mechanic they trust.

Total Auto Protect also offers its clients a 30-day money-back guarantee and a price match guarantee. These guarantees help clients get the best price for the coverage they need.

Total Auto Protect is not a third-party seller, which makes it convenient for clients to purchase a plan, ask questions, and file claims easily directly with Total Auto Protect.

All of Total Auto Protect’s protection plans include the following:

Roadside assistance
Trip interruption reimbursement
Rental car reimbursement
Locksmith services

These features help keep clients safe on the road. The trip interruption and rental car reimbursement also protect clients’ finances. These features offer reimbursement for accommodations or rental car fees in the event your car is in the shop for covered repairs.

Dealer Services

Dealers can become Total Auto Protect Resellers and include Total Auto Protect warranties with their car offerings. Total Auto Protect offers customizable coverage for new and used vehicles. It also offers coverage for cars up to 150,000 miles.

Extended warranties can add value to car buyers, which is advantageous for car dealers. Interested dealers should reach out to Total Auto Protect directly for more information.

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The Bad

Limited Online Cost Information

Limited Online Cost Information

Total Auto Protect does not offer general cost information on its website. This is fairly common for the industry because the price varies depending on the contract length, car mileage, and the car’s make and model.

While clients can receive a quote for their car online, it would be nice to have general cost information available. Interested car owners will need to reach out directly with their car’s make, model, and mileage for a quote.

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The Bottom Line

While there is limited cost information available online, Total Auto Protect offers good coverage options. These plans are customizable, which makes it easy for clients to find an affordable plan.

With a Total Auto Protect vehicle service contract, clients can choose any ASE-certified location for repairs. This allows car owners to use mechanics they trust.

Total Auto Protect service contracts also include roadside assistance, locksmith services, and trip interruption and rental car reimbursement. Total Auto Protect is an extended warranty provider worth considering.

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User Reviews

Star Rating

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180 Reviews

Review Breakdown

5 grade

75%

4 grade

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2 grade

1 grade

17%

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mike casey

Terrible company. Do not use them. I purchased an extended warranty from them and then 6 months later I sold my car. Per TAP’s agreement you are entitled to receive your money back (prorated). They have ignored my numerous requests to receive my prorated money back. I have sent numerous emails to their customer service with no response. I have repeatedly called them and most of the time you are put on hold and no one answers. DO NOT USE THEM!!!

2 months ago

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Barry Berhow

Purchased a warranty in 2024 after my extended vehicle warranty ran out. Did not have to use it until now. I have been on the phone 4 times within the last two days trying to reach someone in claims. All I do I listen to hold music until I get disconnected. I have sent an e-mail requesting assistance. Still no response. Looks like I am going to have to pay for this repair out of pocket and hopefully get reimbursed at some point. Been reading the reviews across the Internet and apparently this company is not good at all. I am hoping for the best.

3 months ago

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Jason B

This company is absolutely horrible! I've been trying to reach them since June 2024 (over 6 months). They rarely answer calls, and if they do, you get put on hold indefinitely. Their system hangs up on you consistently after holding for exactly one hour. They do not respond to emails. And while they list a Delaware address, I received a response to my formal complaint with the Delaware State Attorney General that they do not operate in Delaware and therefore have no authority. Numerous complaints have been filed on the Better Business Bureau website, under the name Total Auto Resellers, that they don't answer, don't respond, don't follow-up and repeatedly deny legitimate claims. They never responded to my own formal BBB complaint. They also appear to operate under various names: Total Auto Protect, Total Auto Resellers, TotalAuto or Total Auto Services LLC. This company claims to be the best and fastest growing in the industry, and they take their payments in a lump sum up front, but yet they can't respond to their customers or honor their warranties.

5 months ago

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Sandi Miller

Don't trust the BS this company is spewing. Once they get your money you won't be able to contact them again. I am still going to pursue any way possible to recover the money I'm out due to this scam. My advise is don't even consider dealing with these jerks.

3 months ago

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Ramona Allen

I would not recommend them to anyone. I purchased a warranty, May 2022 a five year warranty 60 months or 150,000 miles my car only has 24,744 miles on it. My alternator went out Total Auto Protect sent me a new one and I had it installed on 8/30/24 and they were supposed to pay for diagnostics and labor which total $360 that I was told would be refunded back to me in 30days today is 12/2/24 and I have not been reimbursed I have made many calls since 9/30/24 The receptionist said they have a high call volume and someone will call me back within 24 hours never did now when you called them your put on hold for a long time then you have to leave a message that no one ever gets back with you this was my first time using my auto warranty I paid $1800 for nothing I have filed a complaint with the Better Business Bureau Total Auto Protect did not respond to them and now with the Attorney General of Delaware next step is to file a court case.

7 months ago

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Mike M

I wish I could give a rating lower than 1. This company is truly the worst of the worst. Before purchasing a policy for my Maserati, I confirmed that things like the radio, speakers, screen, engine, started, etc were all covered and was told they were. Well, about one year later, my car experienced some type of electrical malfunction that left the radio, screen and one speaker not functional. They completely denied all 3 claims. So, in Feb '24 I emailed (as per the contract) to cancel but as of today (10/29/24), I still do not have my refund. They will look for every possible "exclusion" so as to exclude whatever you need replaced/repaired and then if/when you demand a refund, they take forever. I've been trying to cancel my warranty for over 8 months and still don't have a refund. It took them six months to get me the cancellation form and then they say on the cancellation form that it can take 60 BUSINESS days for a refund....that's 3 months. The owners of this company must truly be the scum of the earth. They take advantage of those who trusted them. RUN. RUN. RUN!!!! And NEVER consider Total Auto Protect. They are some of the best scam artists I have ever encountered in my 60 years. Run and do not look back!!!

8 months ago

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Mark McIvor

This is the worse company I have ever done business with. I sold my car and cancelled the TAP policy on July 22, 2024. TAP quickly replied that I was due a refund of the unused premium. They charged a $250 and $50 fee to cancel the policy. Per their own email, they had 60-days to return my premium. As of over 90-days now, they have not returned the premium, answered a phone call, responded to an email or anything. Every time I call them, their phone answering system times out and directs you to leave a message. Problem is they do not know how to return a phone call. The only time I got someone to answer the phone is when I called their sales department. They are always willing to sell you a policy. Based on my experience that is where their service stops. I only selected one star because there are no negative numbers. This company sucks at the lowest level.

8 months ago

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Heather Godwin

We purchased our warranty, paid the $5000 to start our plan. We filed one claim over the last year and it was easy BUT now, phone numbers are disconnected or no longer in service. Email is not longer valid, my customer services rep email is no longer valid and no way to reach them. This is horrible and I feel like they took our money and ran.

4 months ago

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Lisa Whitten

They told me that they would refund my payment if I canceled within 30 days. I canceled on the same day I purchased the policy and they have not refunded my money. This company is a scam. DO NOT DEAL WITH THEM!!!! Samuel T sounded honest, but now he will not even answer his phone.

5 months ago

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Vicki

Several Attorney Generals in several states are going after TAP. They picked up and moved or opened a new company in Sheridan Wyoming. Same number but the owner of the company to file a Secretary of state filing gave them false phone numbers and addresses. It looks like they are working out of a front with the address being an address front only. Like a Post office box with suite numbers.

7 months ago

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Paul Rowney

Well the company I'm dealing with called Total Auto Protect is not the one of all the rave 5* reviews. Mine is one who doesn't return countless calls or emails-that's if they condescend to pick up the phone at all. As for my claim...well buyer beware, because what they DON'T cover is way more extensive than what they do. Check their policy VERY CAREFULLY you will discover that their coverage is highly selective-to the point of being almost worthless. Anyway my claim was eventually agreed, after weeks if not months, of zero communication and the promise of a check 'within two months.' (In contrast to the 30 seconds it took them to take the premium from my credit card). So today, nine weeks later, and after 45 minutes holding on the phone and never talking to anyone that could help, here's my take on the Total Auto Portect. DON"T GO NEAR THEM!

9 months ago

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Verified Customer

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Jane Avery White Pine, TN

We are having a problem finding a mechanic that accepts Total Auto Protect. We don't have a problem with the car but wanted to find a place to take the car when and if we do have a problem.

3 years ago

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ramon leak

There are literally dozens of complaints from past customers who canceled their service early for various reasons, only to have this company refuse to pay the refund. I am one such customer. I canceled in February of 2024. After numerous phone calls and countless empty promises I received no results. They even lied and said it should have been returned to my original payment method. After which I was promised a check in the mail. I was placed on hold and left there for 15-20 minutes at a time, repeatedly, passed from department to department, and ultimately hung up on. Despite writing a letter to make them aware of my intentions, I received no response. I was subsequently forced to file a complaint with the Better Business Bureau, and to this day, I have yet to receive any resolution or even a phone call. I fear I will have no other choice but to sue this company in small claims court to retrieve my almost $3000. I do not recommend this company to anyone. Their behavior is unscrupulous and far from professional. I dread to think what would happen if you actually had to make a claim.

1 year ago

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Morgan Ramsey

They literally cover nothing that your purchased warranty packet clearly states. This is the 2nd time I have tried to reach out for an issue with my car. They say they have system issues and that is why they take so long to respond. They will never respond to your emails. When you call in and a lady takes your name and number, they will never call you back. When your dealership sends in the claim, you have to call in yourself every day and pray you actually catch someone on the phone. They will tell you they will call your dealership later, and they won't. Then when you finally get them to call your dealership, they will deny everything and make up lies as to why it is denied.

1 year ago

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YoGirl Tootie

Runnnnnn as fast as you can , hang up the phone they lying . I’m going to tell the world about this company the reviews are fake , they only taking your money and when it’s time to file a claim they are not the same people u we’re dealing with in the beginning. You will not get a contract thank God after calling 5 times I finally received it. Now they are threatening online to file legal action yet another lie don’t believe them I’m telling the truth and they are BIG mad that I’m not blind to this company deceit to consumers . I have all my documentations to prove I just purchased the vehicle I have proof I had an inspection done before I got the warranty . I had no damages nothing was wrong with the vehicle and I also have the contract to prove you guys breached it.. Lied on the dealership which is why I put you guys on the three way together. Send your lawyers this way so we could discuss how to settle the breach of contract . I’m waiting

1 year ago Edited August 29, 2023

Reply from Total Auto Protect

Dear YoGirl Tootie,

We are concerned to read about your negative experience, as described in your review. However, it's important to clarify that we don't have any record of a customer by your username or similar name in our system, which raises questions about the authenticity of this review.

If you are indeed a customer, we would appreciate it if you could provide your contract number and contact our customer service team directly. This will allow us to review your case individually and address any concerns you may have.

Regarding your allegations about our business practices and reviews, please know that we adhere to all applicable laws and maintain high ethical standards. We're more than willing to discuss any grievances you have and our legal team is prepared to engage in those discussions if necessary.

We look forward to resolving this issue satisfactorily.

Best regards,
Management

Aug. 31st, 2023

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Versatile PT Austin, TX

Worst customer service I've seen in a long time. All I wanted was a confirmation email that I cancelled the service within the satisfaction guarantee period. Called at least 15 times and send several emails, voicemails, but no callback. The 844 and 888 numbers isted in the emails will not work. John M. is a rep who is all sweet when signing up, became the worst rep after signing up. Will not send an email of cancellation, gets very upset when asked for an email confirmation. Also talked to Matthew in the billing department. Both Mattew and John say 'you want an email cancellation confirmation for $100?" I sincerely believe that all the positive reviews are made up by bots. No way the way they talk to customers will earn any positive reviews that they gloat over every 1 min of conversation.

3 years ago

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Brian Carroll

Avoid at all cost!!! Total Auto Protect out of DE is a complete scam. ALL positive reviews are from the owners using made up names. They are under investigation for Insurance fraud. *****STAY AWAY*****

8 months ago

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Michelle Carreiro

BUYER BEWARE !!!!! Claims doesn't answer phone calls or emails - it's Impossible to get a response from them. Paid in full for a premium package almost two years ago and now we are having major issues with my vehicle; Myself or Chevy can't get a hold of anyone at Total Auto Protect to approve the claim. This is FRAUD !!! SO FRUSTRATING !!!! BUYER BEWARE - SCAM COMPANY FOR SURE.

1 year ago

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Total Ripoff

Absolutely the worst company to deal with. They will be very helpful to sell policies but wont service them. Advised can cancel policy which I did. Company claims check has been sent 4 times! Have had 45 contacts with this company and never can get a answer to questions. Supervisor Charles assured would take care of issue on 4 occasions and still not resolved.

1 year ago

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Shoko M

This company is a thief! Jason W will say anything to try to get your money! Even though they have a 30-day money-back policy, I emailed them twice asking them to refund my deposit, they just won't and refuse to refund my money! Such a bad guy/company, now I gotta do what I have to justify and so glad I did not sign up with them ending up losing so much money!

1 year ago

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Inversiones Colamerica

Hi, Just want to say, please all that are thinking of buying with this company READ THE FINE PRINT, they claim alot of things and say all is covered when in reality its not, example, they claim superchargers or turbos covered, yes, internal parts anything else controlling or in the turbo system is not, very vaigue on alot of things. lights or electrical not covered, radio or in car gps not covered, alot of non wear and tear items are not covered. Please read carefully, Salesman promised alot was covered that later reading page 14 of contract is not!!! BE CAREFUL!!!

2 years ago

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Raj Luthra Raleigh, NC

they are the worse warranty ever they give all wrong information in the beginning and after that they don't treat you good and they don't want to listen to you all the do just keep saying you're not covered. be careful guys these people are fraud they will not cover anything what you'll say they will bring out something from the contract to deny your claim. this happened with me.

3 years ago

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Joseph Whittington

The WORST. NEVER USE. They do not pick up the phone. If you are thinking, just call and try to talk to the claims department. YOU WILL NEVER TALK TO ANYBODY

7 months ago

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Lucia de las Heras Tarzana, CA

TOTAL SCAM! PAID REVIEWS! BE AWARE! Please if you are in search of a real, valid, insurance company KEEP LOOKING!!! They denied the only claim I ever made without a reason whatsoever, arguing back and forth and making up excuses to get away with it. $5,000 policy and they didn't even cover a legitimate compressor replacement.

2 years ago

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Sunil Sivaprasad New York, NY

I spent 8500 dollars buying extended warranty from this company for my Porsche. The covered nothing when I got repair and submitted a claim. I am exhausted talking to their representative for last few weeks and trying to see if I can get some help on resolving this matter. I will not suggest this place for others.

2 years ago

Reply from Total Auto Protect

Sorry that you had an unpleasant experience, hoses, tubes, and lines are excluded from the coverage plan. Total Auto-Protect is a nationally respected business that prides itself on providing the best coverage and customer service in the industry. We apologize for any dissatisfaction you claim to have experienced. What you have expressed does not correspond to the level of service we provide to our customers.

Dec. 15th, 2022

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Tom Boca Raton, FL

I have been a customer for over a year. 3 Claims filed 3 Claims denied. Customer service will not work with you, and will not cover parts listed in the contract as covered parts. Be aware of Faulty VS Wear in contract. They will not cover your parts.

2 years ago

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Alan Seager Woodstock, NY

Awful, AWFUL company - declined all claims because '30 days from blah' or 'not enough miles on' or 'you forgot to dot your i... really unbelievable stuff - never EVER buy coverage from this horrible company, they will take your money and waste your time.

3 years ago

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Jacob E langford Crane, MO

Horrible customer service denied our claim based on a prior issue that was resolved and had completely nothing to do with out problem now I called this company everyday for two weeks never got a call back and everytime I talked to them they tell me a different reason for denying the claim

5 years ago

Reply from Total Auto Protect

Jacob, We take these matters very seriously. Unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further, please contact us at 1844-438-1444 so that we can resolve this issue immediately.

Management.

Oct. 18th, 2019

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Nept Verona, PA

The company is a scam. The money is being disputed. Better Business B complaints that are not being responded to and rectified. I will not give them my business.

4 years ago

Reply from Total Auto Protect

Nept, We take these matters very seriously. Unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further, please contact us at 1844-438-1444 so that we can resolve this issue immediately. Management.

May. 3rd, 2021

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Howard

Awful experience for the few years I had this policy...

4 years ago Edited September 26, 2024