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Total Auto Protect

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6.1

Overall Score

LAST UPDATED: May 26th, 2023

Total Auto Protect offers three extended service contracts. It is dedicated to offering quality client service. This shows because Total Auto Protect is not a third-party seller. Its clients can work directly with Total Auto Protect throughout the time they have an extended warranty.

Total Auto Protect Warranties also include benefits like roadside assistance, locksmith services, trip interruption coverage, and rental car reimbursement.

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Customer Review: John Fisher from Milwaukee, WI

"Very happy with the overall experience, simple signing process after a quick quote. Nice people at the end of the line, small premium and small deductibles. Would recommend!"

View Total Auto Protect Reviews

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The Good

  • Three Coverage Options
  • Plan Features and Perks
  • Dealer Services

Three Coverage Options

Total Auto Protect offers its clients three protection plans:

  • Total Plus
  • Total Convenience
  • Total Premier

The Total Plus vehicle service contract covers repairs for the engine, transmission, drive axles, electrical systems, cooling, brakes. Additionally, it offers coverage for parts and labor.

Total Convenience covers the same things as the Total Plus plan. It also includes coverage for All-Wheel Drive (AWD) and steering.

Total Premier offers all the coverage the Total Convenience extended warranties offer. It also includes additional coverage for heating, air conditioning, fuel system, Anti-Lock Brake System (ABS), hi-tech electronics, the supercharger, and the front and rear suspension.

Plan Features and Perks

Total Auto Protect clients can get their car fixed at any ASE-certified mechanic location, which makes it convenient for clients to find a mechanic they trust.

Total Auto Protect also offers its clients a 30-day money-back guarantee and a price match guarantee. These guarantees help clients get the best price for the coverage they need.

Total Auto Protect is not a third-party seller, which makes it convenient for clients to purchase a plan, ask questions, and file claims easily directly with Total Auto Protect.

All of Total Auto Protect’s protection plans include the following:

  • Roadside assistance
  • Trip interruption reimbursement
  • Rental car reimbursement
  • Locksmith services

These features help keep clients safe on the road. The trip interruption and rental car reimbursement also protect clients’ finances. These features offer reimbursement for accommodations or rental car fees in the event your car is in the shop for covered repairs.

Dealer Services

Dealers can become Total Auto Protect Resellers and include Total Auto Protect warranties with their car offerings. Total Auto Protect offers customizable coverage for new and used vehicles. It also offers coverage for cars up to 150,000 miles.

Extended warranties can add value to car buyers, which is advantageous for car dealers. Interested dealers should reach out to Total Auto Protect directly for more information.

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The Bad

  • Limited Online Cost Information

Limited Online Cost Information

Total Auto Protect does not offer general cost information on its website. This is fairly common for the industry because the price varies depending on the contract length, car mileage, and the car’s make and model.

While clients can receive a quote for their car online, it would be nice to have general cost information available. Interested car owners will need to reach out directly with their car’s make, model, and mileage for a quote.

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The Bottom Line

While there is limited cost information available online, Total Auto Protect offers good coverage options. These plans are customizable, which makes it easy for clients to find an affordable plan.

With a Total Auto Protect vehicle service contract, clients can choose any ASE-certified location for repairs. This allows car owners to use mechanics they trust.

Total Auto Protect service contracts also include roadside assistance, locksmith services, and trip interruption and rental car reimbursement. Total Auto Protect is an extended warranty provider worth considering.

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Star Rating

4.7

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160 Reviews

Review Breakdown

5 grade

84%

4 grade

8%

3 grade

1%

2 grade

1%

1 grade

6%

Sentiment Criteria

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EB H

UPDATE after my previous review.Im giving 4 stars for effort. Total Auto Protect customer service called me. The person who called was pleasant to talk to and understanding. My frustration with their policy still remains. However, I have to recognize their effort's to ameliorate the situation, and their customer service quality. They offered to "look" further and make some kind of courtesy payment. I just wished I didn't have to send emails and complain. I understand te fine print has to ALWAYS be read very carefully. The lingo of this type of contracts are confusing. I hope everything will be solved. I know that I will have to pay part of the repair. My question is: Is it fair.?

1 year ago Edited February 23, 2022

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James H Sandino Los Angeles, CA

I just purchased the policy, so I do not yet know how Total Auto will be if I submit a claim. But my response is solely on the sales person. He was helpful.

1 year ago

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Review Source

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Art Kingwood, TX

Jason was very professional, knowledgeable, and polite. I enjoyed working with him on this purchase. He was very patient with all my questions, and always called me back within 10 minutes when he was unavailable for my phone calls to him. The policy I purchased is very comprehensive, but a little expensive, but probably worth it since I am covering a used Mercedes-Benz.

1 year ago

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Monet Wilson Stone Mountain, GA

the company got to the bottom of the miss understanding and refunded 2241 even though they were not able to help me so the issue was resolved

4 months ago Edited February 15, 2023

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john castello Elk Grove, CA

The offer and the transaction was smooth. The representative was knowledgeable, pleasant and customer friendly. The pricing was fair. I gave it a 4 stars because I am waiting to see how responsive the TAP will be when the time comes for repair response.

2 years ago

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Hal Stern Brookline, MA

So far so good. Purchased a policy through Total Auto Protect for my Jaguar F-Type and I'm pretty excited that I don't have to worry about the whole hassle when something breaks or is not working properly on my vehicle. Their customer service has been great cant wait to see how easy the claims process will be.

3 years ago

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Reply from Total Auto Protect

We are always here to help. Thank you Hal!

Aug. 2nd, 2019

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Charlie J Giacchino Batavia, NY

John, (Team Rep), was very informative and answered all the questions. You should offer a payment plan, I almost had to walked away due to onetime cost payment. Other companies due offer a payment plan.

1 year ago

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Samuel Bailey Kirksville, MO

Little early to give much info until I need to use it. But the person that helped me on the phone was purely professional giving me the information in a clear audible voice. I did not have to ask for repeat on anything.

2 years ago

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Dennis Leroy Rang Melbourne, FL

Best value on market today...Great information from Jason...Thanks for the all the information...Mr Rang

2 years ago

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Jaxon Bowie, MD

The service was excellent I receive an instant quote and my repairs was done in no time at bargain price

3 years ago

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Reply from Total Auto Protect

We are always here to help. Thank you Jaxon!

Jun. 26th, 2019

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Shula Los Angeles, CA

Customer Review Video

2 years ago

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Reply from Total Auto Protect

Thank you for providing your feedback. Your satisfaction is our number one priority.

Jul. 30th, 2020