Name: Total Auto Protect
Rating: 4.6

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JoAnn Brooklyn, NY

They made my decision to purchase an extended warrantee extremely easy and gave me confidence in the product . Customer service is top notch

4 years ago

Reply from Total Auto Protect

Thank you JoAnn. Total Auto Protect appreciates your business!

Jun. 26th, 2019

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Shania L Palm Bay, FL

Super friendly company had a great experience especially when they covered me for a rental car with nothing out of my pocket! Thanks

4 years ago

Reply from Total Auto Protect

Thank you for providing your feedback. Your satisfaction is our number one priority.

Jun. 26th, 2019

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Khalfani H West Orange, NJ

Ryan and Tyler were super professional helped me with all my questions and helped me get two of my vehicles set up thank you Total!

4 years ago

Reply from Total Auto Protect

Thank you for choosing Total Auto Protect. We appreciate your feedback.

Jun. 26th, 2019

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Verified Customer

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Bernice S Tigerman Winchester, VA

so far, so good, have not had to use the service as of yet

2 years ago

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Lucia de las Heras Tarzana, CA

TOTAL SCAM! PAID REVIEWS! BE AWARE! Please if you are in search of a real, valid, insurance company KEEP LOOKING!!! They denied the only claim I ever made without a reason whatsoever, arguing back and forth and making up excuses to get away with it. $5,000 policy and they didn't even cover a legitimate compressor replacement.

1 year ago

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Monet Wilson Stone Mountain, GA

the company got to the bottom of the miss understanding and refunded 2241 even though they were not able to help me so the issue was resolved

1 year ago Edited January 10, 2024

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Sunil Sivaprasad New York, NY

I spent 8500 dollars buying extended warranty from this company for my Porsche. The covered nothing when I got repair and submitted a claim. I am exhausted talking to their representative for last few weeks and trying to see if I can get some help on resolving this matter. I will not suggest this place for others.

1 year ago

Reply from Total Auto Protect

Sorry that you had an unpleasant experience, hoses, tubes, and lines are excluded from the coverage plan. Total Auto-Protect is a nationally respected business that prides itself on providing the best coverage and customer service in the industry. We apologize for any dissatisfaction you claim to have experienced. What you have expressed does not correspond to the level of service we provide to our customers.

Dec. 15th, 2022

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Tom Boca Raton, FL

I have been a customer for over a year. 3 Claims filed 3 Claims denied. Customer service will not work with you, and will not cover parts listed in the contract as covered parts. Be aware of Faulty VS Wear in contract. They will not cover your parts.

1 year ago

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Virg Auburndale, FL

The comprehensive coverage. The roll over miles. The direct contact with Jason and having him as my agent.

2 years ago

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Dave Crivelli Puerto Vallarta, JAL

Direct, concise and knowledgable about answering specific questions. I look forward to working with Total Auto Protect.

2 years ago

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Hojer Milpitas, CA

Zach did a good job explaining the policy and I'm looking forward to working with him on any claim i may have.

2 years ago

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Alan Seager Woodstock, NY

Awful, AWFUL company - declined all claims because '30 days from blah' or 'not enough miles on' or 'you forgot to dot your i... really unbelievable stuff - never EVER buy coverage from this horrible company, they will take your money and waste your time.

2 years ago

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Sally Smith Lake Elsinore, CA

It was great Zak was informative really Nice and it was the easiest call I’ve made all Day. I thank you Sally Smith

2 years ago

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Donald R Godwin Hercules, CA

Matthew was very helpful providing information on the policy. He answered my questions and offered me a fair deal.

2 years ago

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Cynthia Secada Sonora, CA

Ryan was very informative, courteous and his customer service skills are top notch! Not salesman like, very genuine!

3 years ago

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Bills Auto Protect Monroe, CT

Very friendly and welling to help Sam and Matthew were a great help with explaining things and options Thank you

3 years ago

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Shawn Trapp Jersey City, NJ

Jason was excellent he followed up when I was ready and provided me several options to see what worked best for me.

3 years ago

Reply from Total Auto Protect

Thanks so much, we appreciate your feedback, Shawn.

Jul. 30th, 2020

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Jacob E langford Crane, MO

Horrible customer service denied our claim based on a prior issue that was resolved and had completely nothing to do with out problem now I called this company everyday for two weeks never got a call back and everytime I talked to them they tell me a different reason for denying the claim

4 years ago

Reply from Total Auto Protect

Jacob, We take these matters very seriously. Unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further, please contact us at 1844-438-1444 so that we can resolve this issue immediately.

Management.

Oct. 18th, 2019

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maris Palm Bay, FL

I had a great experience. The service was very great. Everything was fast and the guys had great customer service.

4 years ago

Reply from Total Auto Protect

Thank you. Because we value our customers, we strive to provide the excellent service you deserve. We appreciate your feedback.

Jun. 26th, 2019

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Eli S New York, NY

Very helpful. Made it very easy for me was not pushy like all the rest. I love doing business with them.

4 years ago

Reply from Total Auto Protect

Thank you, Eli We appreciate your business and look forward to assisting you in the future if any issues arise!

Jun. 19th, 2019

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David Conklin Riverside, CA

Quick, easy and precise. A better packaged offered than the OEM dealership could do.

2 years ago

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Ajay Bisht Livermore, CA

Zach explained the plan well and did his best to give discount on top of the offer.

2 years ago

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mike bonin Lindale, TX

John was very knowledgeable and assisted me in selecting the warranty that best met our needs.

2 years ago

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Arun Goel Fremont, CA

No pressure sales pleasant to talk to. Offers good coverage with the total premier plan

2 years ago

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cjt579 West Springfield, MA

Matthew was quite helpful and willing to go the extra mile to try to get me the best deal

2 years ago

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Dennis Leroy Rang Melbourne, FL

Best value on market today...Great information from Jason...Thanks for the all the information...Mr Rang

3 years ago

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Vida Capitol Heights, MD

The sales representative, Matthew, was fantastic. He really looked out for me.

3 years ago

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Gloria Senior ,

Jason your Rep. was Amazing! He helped me decide to take the offer for Auto Protect.

3 years ago

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mstkaren Milpitas, CA

It was great and easy talking to jason! great pleasure dealing with him. Will recommend for anyone!

3 years ago

Reply from Total Auto Protect

We appreciate your kind words. Thank you!

Jul. 30th, 2020

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Nathan Brown Chardon, OH

Great experience love total auto they were able to save me a good amount and no deductible!

4 years ago

Reply from Total Auto Protect

Thank you for providing your feedback and kind words. Your satisfaction is our number one priority

Aug. 2nd, 2019

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Jaxon Bowie, MD

The service was excellent I receive an instant quote and my repairs was done in no time at bargain price

4 years ago

Reply from Total Auto Protect

We are always here to help. Thank you Jaxon!

Jun. 26th, 2019

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Jovhany Brooklyn, NY

Provided promos to help make the warranty more affordable. All in a hassle free experience.

4 years ago

Reply from Total Auto Protect

Thank you for your feedback Jovhany!

Jun. 26th, 2019

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Rajesh S Prospect, KY

Very helpful . Made it very easy was not pushy like all the rest . I love doing business with them.

4 years ago

Reply from Total Auto Protect

Thank you Rajesh. It was a pleasure working with you!

Jun. 17th, 2019

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Rosa johnson Rancho Cordova, CA

Jacob was fantastic! He was very helpful, knowledgeable, and professional.

2 years ago

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Buzz Johnson Canton, GA

Ryan was very helpful and expanded the different programs available.

2 years ago

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alex Scottsdale, AZ

I found agent Zack extremely personable and purchased the warranty accordingly

2 years ago

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Courtney Anderson-Down San Ramon, CA

Jason W. was the agent we worked with and he did a great job

2 years ago

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Nept Verona, PA

The company is a scam. The money is being disputed. Better Business B complaints that are not being responded to and rectified. I will not give them my business.

2 years ago

Reply from Total Auto Protect

Nept, We take these matters very seriously. Unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further, please contact us at 1844-438-1444 so that we can resolve this issue immediately. Management.

May. 3rd, 2021

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Jeanette Geitz Pioneer, CA

I'm very satified with the input my agent gave me on my car needs.

3 years ago

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Walter Roberts Atlanta, GA

It was great! Fast, simple, and also received an excellent discount.

3 years ago

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Jason Bentley Tarzana, CA

He was straight forward and to the point. Appreciate the honesty

3 years ago

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rickey griffey Largo, FL

it was a good price i think and Ryen was real nice and polite thanks

3 years ago

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Cjg Houston, TX

Outstanding customer service , I was totally impressed the professionalism.

3 years ago

Reply from Total Auto Protect

Thanks for your kind words. We appreciate your business!

Sep. 17th, 2020

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Shula Los Angeles, CA

3 years ago

Reply from Total Auto Protect

Thank you for providing your feedback. Your satisfaction is our number one priority.

Jul. 30th, 2020

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John Brooklyn, NY

Great place! Great customer service. Thank you Brian for all your help

4 years ago

Reply from Total Auto Protect

Thank you. We appreciate your feedback.

Jun. 26th, 2019

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Marc H Brooklyn, NY

Excellent service was a pleasure to work with Ryan from A-Z. Ryan is the best!!

4 years ago

Reply from Total Auto Protect

Thank you Marc. Welcome to Total Auto-Protect!

Jun. 17th, 2019

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Lisa Charlson Riverside, CA

Zach was easy to work with, very professional and made the purchase easy. Thank you!

1 year ago

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Kent Tran

Our salesperson was great. Very knowledgeable and was patient during the buying process

2 years ago

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Verified Customer

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Johnny Chapman Herndon, VA

I have not received any information about the coverage.

2 years ago

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Alicia Jones Hobart, IN

Sign up process was fast. Love the coverage.

2 years ago