Name: Total Auto Protect
Rating: 4.5

star star star star star

Kelbee Hawkley Chicago, IL

Total has some of the best customer service agents I have ever dealt with. They are always on top of anything I might have a question about and give me friendly and reliable service and advice every time I call. This company gets an A++ from me and my family!

4 years ago

Reply from Total Auto Protect

Dear Valued Customer, We appreciate the feedback and look forward to servicing again in the future. Thank You!

Sep. 17th, 2020

star star star star star

Elliot Hernandez Columbia, MD

I was concerned about finding a warranty for my Exotic car. It had low miles but was a few years older then most, and my sales rep made me an offer that was unbeatable, with top coverage and made the entire process unbelievably easy and quick. My next car will be warrantied here as well. Without question.

4 years ago

Reply from Total Auto Protect

Thank you for providing your feedback. Your satisfaction is our number one priority.

Jul. 30th, 2020

star star star star star

Brent Wellington, FL

My representative, Jason, was fantastic in helping me get the full converse comprehensive plan and answering all of my questions (I had a lot). He went out of his way to work with me as best he could on making me feel comfortable to get the transaction done. I look forward to working with Total Auto Protect going forward for all of my vehicles.

4 years ago

Reply from Total Auto Protect

Always a pleasure working with you. Thank you, Brent!

Jul. 30th, 2020

star star star star star

Andrew Smith St Louis, MO

Total Auto Protect is exactly what you'd expect from an insurance provider. They are responsive, transparent, and fair. I am a happy customer that has gotten plenty of use out of this insurance and at my own convenience. Truly a remarkable experience.

5 years ago

Reply from Total Auto Protect

Hello Andrew,

We're happy to hear this! Feel free to contact us with any other questions you may have.

Jul. 31st, 2019

star star star star star

Fara Patel Deal, NJ

My daughter had a tire blow out. Road side assistance showed up within 20 minutes. Very reliable. The very next day she had a small fender bender and cracked the oil pan. All thoe charges would have put me behind , I'm so glad we chose Total Auto Protect

5 years ago

Reply from Total Auto Protect

Dear Valued Customer, We appreciate the feedback and look forward to servicing again in the future. Thank You!

Jun. 26th, 2019

star star star star star

David M Dallas, TX

My car has always been in a better state since I started using Total Auto Protect. My extended warranty package with these guys covers all my repair problems, my cars get serviced on a regular basis and this is one of the reasons I love the Total Auto Protect guys, they deliver very high quality services at a good price. Highly recommend!

5 years ago

Reply from Total Auto Protect

Thank you David. We appreciate your feedback.

Jun. 26th, 2019

star star star star star

Corey Smith Brookeville, MD

As far as customer service goes, they were very helpful and patient. They explained everything on the coverage I received and I was very pleased with my coverage I was able to save a lot of money and still get full coverage. Thank you Total Auto!

5 years ago

Reply from Total Auto Protect

Thank you Corey for your positive feedback. We take pride in providing excellent customer service to each and every one of our customers. Welcome to Total Auto-Protect!

Jun. 17th, 2019

star star star star star

Natalie Mazal Seaside Heights, NJ

Great service so far. I had to take in my BMW for service after my air conditioner stopped working. I forgot my husband bought me this plan over a year ago and decided to call in to file a claim. I just got the check for the repair today.

5 years ago

Reply from Total Auto Protect

Thank you Natalie. We take great pride in providing excellent customer service. We are pleased that your claim experience went smoothly and we are happy to help you. Thank you again for your confidence in our business, Welcome to Total Auto-Protect!

Jun. 17th, 2019

star star star star star

Patty Coughlan Little Silver, NJ

Just recently decided to purchase the premier package. My cars starting to get older just last year I must have paid at least seven hundred or more on repairs. Even though I didn't get a chance to use it yet the representative I spoke with was extremely helpful.

5 years ago

Reply from Total Auto Protect

Thank you. Because we value our customers, we strive to provide the excellent service you deserve. Appreciate your feedback.

Jun. 17th, 2019

star star star star star

Carolyn

One of the things I like best is you are rated 10 out of 10 ratings for your extended warranty protection and had the amazing $750.00 discount special plus Zach H, my representative provided a military veteran's discount with a zero dollar deductible which I very much loved too. And will also receive an extra month free. Zach did excellent job providing info & explaining you do not use middleman like Endurance does. And you work with all dealerships in the USA & Canada.

2 years ago

star star star star star

John S. San Ramon, CA

Worked with Agent Jason W. He did a great job! professional and knowledgeable. Jason worked hard to provide me the best rate and was nice to work with. I'd highly recommend Jason and Total Auto Protect.

3 years ago

star star star star star_border

john castello Elk Grove, CA

The offer and the transaction was smooth. The representative was knowledgeable, pleasant and customer friendly. The pricing was fair. I gave it a 4 stars because I am waiting to see how responsive the TAP will be when the time comes for repair response.

3 years ago

star star star star star

Ray Mendez Highland, CA

What I like best is your agent spoke English! Second they were willing to help me right a way. Third the process seem quite easy even for a senior citizen. I did find the contract rather long 23 pages?

3 years ago

star star star star star

Hamid Reza Ali Port Moody, BC

I found your company one of the best as 3rd partner warranty for car. Appreciate Jason who is very responsive. I admire his manner. He is definitely is an asset for Total Auto Protect. Cheers, Alex

3 years ago

star star star star star

Jose Cherry Hill, NJ

Excellent service worked with Jason he got me a good deal with installment plan as well . This is my first time with them so I am hoping if I ever claim it will be same experience as it was for enrollment

3 years ago

star star star star star_border

Hal Stern Brookline, MA

So far so good. Purchased a policy through Total Auto Protect for my Jaguar F-Type and I'm pretty excited that I don't have to worry about the whole hassle when something breaks or is not working properly on my vehicle. Their customer service has been great cant wait to see how easy the claims process will be.

5 years ago

Reply from Total Auto Protect

We are always here to help. Thank you Hal!

Aug. 2nd, 2019

star star star star star

Cynthia Hammer San Jose, CA

Ryan provided excellent service in answering my questions and patiently allowed me to make a decision with peace of mind. Great value. I look forward to continued solid customer service in the future.

5 years ago

Reply from Total Auto Protect

Thank you, Cynthia, for the great feedback! We strive to provide a no-hassle approach to selling vehicle protection plans and providing automotive peace of mind - Total Auto Protect

Jul. 2nd, 2019

star star star star star

Orial Los Angeles, CA

Ryan provided excellent service in answering my questions and patiently allowed me to make a decision with peace of mind. Great value. I look forward to continued solid customer service in the future.

5 years ago

Reply from Total Auto Protect

Thanks for your feedback Orial. We appreciate it.

Jul. 1st, 2019

star star star star star

Brent Smith Miami, FL

I was out close to 2500 when my transmission went out. I called Total auto protect and they took care of it right away. I've had them for quite a while now and have yet to have any issues with them. A+

5 years ago

Reply from Total Auto Protect

Hi Brent, We appreciate your business and are always here to help you out with any of your vehicle issues!

Jun. 19th, 2019

star star star star star

Paul Simpson Austin, TX

Total auto protect is amazing! They were there when I needed them and always make me feel like a valued customer when I call, they really know how to keep their customers happy.

5 years ago

Reply from Total Auto Protect

Thanks, Paul. We are always here to assist our customers in every possible and we appreciate your feedback!

Jun. 17th, 2019

star star star star star

Fred W Austin, TX

I saw Total Auto advertised and I called them. They gave me a good price and a good warranty. The rep told me the regular wear and tear was covered. Total takes the payments out of my bank account every month.

5 years ago

Reply from Total Auto Protect

Thanks, Fred. We appreciate your feedback!

Jun. 17th, 2019

star star star star star

Sam Bullhead City, AZ

The a/c was not work in my 2008 Toyota camery With my total auto protect plan They were able to cover the issue And I had my car back the same day Super smooth process from beginning to end!!!

5 years ago

Reply from Total Auto Protect

We thank you for your business and confidence in Total Auto-Protect. We do appreciate your business and look forward to assisting you again in any future claims.

Jun. 17th, 2019

star star star star star

Michael steven egna Windham Center, ME

John M was professional, courteous and up front about everything we discussed. he was willing to work with me regarding coverage and terms without me feeling pressured. it was a pleasure to work with him. i only hope the coverage is as explained if and when i may need service. thank you

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jane Avery White Pine, TN

We are having a problem finding a mechanic that accepts Total Auto Protect. We don't have a problem with the car but wanted to find a place to take the car when and if we do have a problem.

3 years ago

star star_border star_border star_border star_border

Shoko M

This company is a thief! Jason W will say anything to try to get your money! Even though they have a 30-day money-back policy, I emailed them twice asking them to refund my deposit, they just won't and refuse to refund my money! Such a bad guy/company, now I gotta do what I have to justify and so glad I did not sign up with them ending up losing so much money!

11 months ago

star star_border star_border star_border star_border

YoGirl Tootie

Runnnnnn as fast as you can , hang up the phone they lying . I’m going to tell the world about this company the reviews are fake , they only taking your money and when it’s time to file a claim they are not the same people u we’re dealing with in the beginning. You will not get a contract thank God after calling 5 times I finally received it. Now they are threatening online to file legal action yet another lie don’t believe them I’m telling the truth and they are BIG mad that I’m not blind to this company deceit to consumers . I have all my documentations to prove I just purchased the vehicle I have proof I had an inspection done before I got the warranty . I had no damages nothing was wrong with the vehicle and I also have the contract to prove you guys breached it.. Lied on the dealership which is why I put you guys on the three way together. Send your lawyers this way so we could discuss how to settle the breach of contract . I’m waiting

1 year ago Edited August 29, 2023

Reply from Total Auto Protect

Dear YoGirl Tootie,

We are concerned to read about your negative experience, as described in your review. However, it's important to clarify that we don't have any record of a customer by your username or similar name in our system, which raises questions about the authenticity of this review.

If you are indeed a customer, we would appreciate it if you could provide your contract number and contact our customer service team directly. This will allow us to review your case individually and address any concerns you may have.

Regarding your allegations about our business practices and reviews, please know that we adhere to all applicable laws and maintain high ethical standards. We're more than willing to discuss any grievances you have and our legal team is prepared to engage in those discussions if necessary.

We look forward to resolving this issue satisfactorily.

Best regards,
Management

Aug. 31st, 2023

star star star star star_border

Charlie J Giacchino Batavia, NY

John, (Team Rep), was very informative and answered all the questions. You should offer a payment plan, I almost had to walked away due to onetime cost payment. Other companies due offer a payment plan.

2 years ago

star star star star star

Casimir F. Kempski Warwick, RI

Jason was very clear and concise about all of the specific aspects of the policy. There was no hard-sell tactics, he just provided the facts. Very professional!

2 years ago

star star_border star_border star_border star_border

Versatile PT Austin, TX

Worst customer service I've seen in a long time. All I wanted was a confirmation email that I cancelled the service within the satisfaction guarantee period. Called at least 15 times and send several emails, voicemails, but no callback. The 844 and 888 numbers isted in the emails will not work. John M. is a rep who is all sweet when signing up, became the worst rep after signing up. Will not send an email of cancellation, gets very upset when asked for an email confirmation. Also talked to Matthew in the billing department. Both Mattew and John say 'you want an email cancellation confirmation for $100?" I sincerely believe that all the positive reviews are made up by bots. No way the way they talk to customers will earn any positive reviews that they gloat over every 1 min of conversation.

2 years ago

star star star star star

Bruce Furtado

Jason was very informative & polite & my experience with him was exceptional. I would recommend him to anyone who was looking for a warranty for their vehicle.

3 years ago

star star star star_border star_border

Vanessa Lee Duluth, GA

The different plans seem like very good options. My only problem was that although “monthly” premiums are being advertised, I was told by a representative there are no monthly premiums and I would have to pay the full price upfront.

3 years ago

star star star star star

Jerry Langford Evansville, IN

Appreciated the service and courtesy I received from Matthew, the sales rep. He was very helpful and instrumental in making my decision to purchase a contract.

3 years ago

star star star star star_border

Samuel Bailey Kirksville, MO

Little early to give much info until I need to use it. But the person that helped me on the phone was purely professional giving me the information in a clear audible voice. I did not have to ask for repeat on anything.

3 years ago

star star star star star

Richard T Greig New Wilmington, PA

Matthew was very detailed and provided the information that I needed. I chose to add Total Auto as opposed to the Easy Care policy that just had ended

3 years ago

star star star star star

1000 rwhp Houston, TX

Very knowledgeable and took the time to explain the coverage options in great detail for my Lamborghini. The price was generous and I would definitely recommend to anyone!

3 years ago

star star star star star

John Fisher Milwaukee, WI

Very happy with the overall experience, simple signing process after a quick quote. Nice people at the end of the line, small premium and small deductibles. Would recommend!

5 years ago

Reply from Total Auto Protect

Thank you for providing your feedback and kind words. Your satisfaction is our number one priority

Jun. 26th, 2019

star star star star star

Kelcion mcintosh Brooklyn, NY

Have had a more than grateful experience. At first my car coverage was denied because I had another company. Thank you for fixing it after we fixed the problem.

5 years ago

Reply from Total Auto Protect

Thanks, Kelcion. We are always here to assist our customers in every possible way and we appreciate your feedback!

Jun. 26th, 2019

star star star star star

Noy Avital Fresh Meadows, NY

Very trustworthy company. They explained my plan to me in a very professional manner. Would definitely recommend working with total auto protect. Helped me out tremendously.

5 years ago

Reply from Total Auto Protect

Thank you for your feedback Noy!

Jun. 26th, 2019

star star star star star

Maurice Newark, NJ

I had a problem with my Bmw a few months after I bought it from a used car dealer. If I didn’t have the warranty I would’ve had to pay to fix it myself.

5 years ago

Reply from Total Auto Protect

Thank you for your feedback Maurice!

Jun. 17th, 2019

star star star star star

Robert Madrigal Olathe, KS

I was very pleased with my representative Zack H,he explained all that the plan covered even before I had a chance to ask all of my questions about coverage, A very knowledgable person to have selling your insurance

2 years ago

star star_border star_border star_border star_border

Inversiones Colamerica

Hi, Just want to say, please all that are thinking of buying with this company READ THE FINE PRINT, they claim alot of things and say all is covered when in reality its not, example, they claim superchargers or turbos covered, yes, internal parts anything else controlling or in the turbo system is not, very vaigue on alot of things. lights or electrical not covered, radio or in car gps not covered, alot of non wear and tear items are not covered. Please read carefully, Salesman promised alot was covered that later reading page 14 of contract is not!!! BE CAREFUL!!!

1 year ago

star star star star star

Mario Ogden, UT

Zach was knowledgeable and answered many questions. He was forthright and I could really tell he was involved in the conversation and cared.

2 years ago

star star_border star_border star_border star_border

Raj Luthra Raleigh, NC

they are the worse warranty ever they give all wrong information in the beginning and after that they don't treat you good and they don't want to listen to you all the do just keep saying you're not covered. be careful guys these people are fraud they will not cover anything what you'll say they will bring out something from the contract to deny your claim. this happened with me.

2 years ago

star star star star star

Larry Buena Park, CA

John was very informative asking me right questions and was helpful in giving more the information and telling me about discounts I could get

2 years ago

star star star star star

slau123 Hollywood, FL

Zach was very knowledgeable to respond my concerns and detail oriented to explain step by step the different options. Great service!

3 years ago

star star star star star

Harold Hebert Slidell, LA

Jason W. was very knowledgeable and helpful, making the process seamless on purchasing my extended warranty for my Maserati Ghibli.

3 years ago

star star star star star

Steve Ornelas Clovis, CA

My contact with Ryan was very easy and he completely explained everything and made it very easy to understand. I would recommend him to everyone.

3 years ago

star star star star star

Christopher Tinney ,

The enrollment process was easy and Jason was very helpful and knowledgeable about the product. Overall very satisfied with the experience so far.

3 years ago

star star star star star

Adam Zinker North Hollywood, CA

Jason was a great help! 1 Year Warranty on my Lamborghini Aventador! Thank you Jason for the professionalism and persistence.

3 years ago

star star star star star

isabel Carolina,

Sam was super informative, attentive to my needs, answered all my questions; and recommended the best coverage for my vehicle.

3 years ago