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LAST UPDATED: June 30th, 2023

CarShield has been providing car warranty services to customers for over 15 years. Over time, CarShield has gained customers' trust through its outstanding customer service and customizable coverage plans. With the variety of car warranty plans, CarShield guarantees consumers will find the plan that will work for their car and budget.

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Customer Review: Kevin Babb from Lake Wales, FLb

"We did have a claim for a parts and labor job that our car needed and CarShield came through like they said they would. We recommend CarShield to everyone."

CarShield has provided vehicle protection to over 1,000,000 cars since its founding in 2005. Its goal is to "provide an exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs." CarShield offers plans for new cars, used cars, and motorcycles. Each of these plans are designed to be flexible to make it easy for the consumer to customize a plan that fits perfectly to their needs.
Car owners should be aware that extended car warranties do not cover car repairs resulting from normal wear and tear or failure to properly maintain the vehicle. An extended auto warranty also does not cover pre-existing conditions on the vehicle. It is crucial to keep up to date on the maintenance of your vehicle to prevent voiding your car warranty. An extended car warranty is not car insurance. Car insurance helps cover accident repair costs and liability for accidents. To find an insurance policy, research car insurance providers. An extended warranty is also not a manufacturer's warranty. A manufacturer's warranty typically comes with the purchase of a new vehicle and when this warranty expires you cannot get a new manufacturer's warranty. An extended car warranty must be purchased separately.
Read verified CarShield reviews from real CarShield consumers.


The Good

  • Variety of Warranty Plans
  • Monthly Plans
  • Other Features
  • Excellent Customer Service

Variety of Warranty Plans

CarShield offers a variety of vehicle service contracts to fit car owners' budgets and their car protection service needs. Each offers a unique level of coverage, giving customers options depending on their coverage needs. CarShield offers coverage for cars with up to 250,000 miles on them. This gives those who have cars with higher mileage the opportunity to purchase a car warranty.

  • Diamond — This plan is most similar to the factory warranty that accompanies a new car. It covers practically all the electrical and mechanical parts on the vehicle, ranging from engine and transmission failures to starter problems, and even the computers and sensors within the vehicle.
  • Platinum — This vehicle service contract is very similar to the Diamond protection plan. It protects your vehicle’s engine, transmission, air conditioner, electrical system, starter, water pump, fuel pump, and more.
  • Gold — Gold coverage is ideal for vehicles with over 100,000 miles. This includes the engine, transmission, water pump, alternator, starter, air conditioner, and power windows
  • Silver — This is the most affordable plan CarShield offers to protect the most essential components in a vehicle, such as the engine, transmission, drive axle, and water pump.
  • Aluminum — Since more modern cars have electrical and electronic systems that can be difficult to repair or replace, this plan covers the most advanced systems in a car. This also includes things like basic computer control systems and the infotainment system within a vehicle. This plan does not cover the Power Train on a vehicle.
  • Other — In this category of CarShield’s plans, you will find a number of options that cover unorthodox types of vehicles. These can include things like motorcycle coverage, ATV coverage, and more.

CarShield's extended warranty plans are for new and pre-owned vehicles.

Monthly Plans

In addition to providing plans that are term-based, such as five years and 60,000 miles of coverage, CarShield offers contracts that renew on a monthly basis so you can keep the coverage on your vehicle for as long as you choose. 

Other Features

CarShield offers other features to its clients upon request. All CarShield auto repairs have a very low or nonexistent deductible. When you need a covered repair, it will be fixed 100 percent free, or the customer will be responsible for a minimal deductible for repairs.

Other features are as follows:

  • Courtesy towing anytime your car breaks down
  • Car's engine, axle, and transmission are a few car repairs covered in each CarShield contract
  • Rental car reimbursement with most vehicle service plans
  • 24/7 roadside assistance for vehicle breakdowns

These additional features add value to CarShield's warranties by enhancing client service. Roadside assistance offers peace of mind because car owners can receive help wherever they are on the road. Vehicle service contracts that include rental car coverage offer additional peace of mind because clients know they'll have reliable transportation and financial stability through receiving compensation for a rental car with their extended car warranty benefits.

Allowing clients to choose their repair shop for necessary car repairs, as long as the mechanic is ASE-certified, gives clients flexibility and greater confidence that their car is repaired well. It also allows clients to find more cost-effective repair options than those available at the dealership.

Excellent Customer Service

Overall, the verified reviews that have been left here at Best Company have called customer service at CarShield, "excellent," "quick and painless experience," and "loyal to their customer." CarShield strives to provide great customer service by also offering an option to receive a free quote for coverage, as well as an online form for comments, suggestions, and questions. The company's website is easy to navigate and includes online options to file a claim, check the status of your claim if you already filed a claim, or opt out of mailings or promotions. Overall, the consumers who have left their reviews on Best Company have had positive experiences with CarShield's customer service representatives.


The Bad

  • Limited General Cost and Contract Information

Limited General Cost and Contract Information

In spite of offering a variety of warranty plans, CarShield is less transparent with its prices than other extended car warranty companies.

The website does not disclose the prices, contract lengths, deductibles, or other fees. However, although it does not disclose the specific CarShield cost up front, potential clients can learn the cost of a car warranty through CarShield by requesting a free quote. To receive a free quote, car owners must input their car's make, model, and mileage.

While it can be frustrating for potential clients not to be able to see general information about warranty cost, it is not uncommon for car warranty companies to not put an exact price on their website because the warranty cost varies based on the warranty selected, age of the car, make, model, and odometer reading (mileage). Extended warranties will vary greatly depending on what vehicle you drive.

By working with a CarShield representative, potential clients can learn more specific information about their service contract options and payment plans and compare it against the costs provided by other warranty companies.


The Bottom Line

Overall, CarShield is a great option for those looking to purchase an extended warranty for their vehicle. Their wide range of coverage options and their low deductible can make CarShield a more attractive option for those trying to get the most out of their plan.

CarShield's offering of monthly plans makes the company the most flexible option to go with and eliminates the high price of term contracts that are the industry standard. 

Additional service features, like rental car reimbursement, roadside assistance, and choice of repair facility for car repairs, will make it simple and stress-free to ensure that your vehicle is in good hands. It also helps clients save money by avoiding the high cost of getting car repairs done at a dealership. However, lack of transparency on the website might make it difficult to know the prices and other fees you will have to pay for your warranty plan. Specific contract information for each plan is also not readily accessible on its website.

Since online general information is limited, it is important to work with a CarShield representative to learn specific details about its warranty services, like cost, availability of flexible payment plans, and what protection plan options are available to you. CarShield representatives work with each customer to find affordable coverage options that offer high value.

Furthermore, reading verified CarShield reviews from consumers like you is crucial to determining if an extended warranty through CarShield is a good fit for you. The reviews found on Best Company include negative reviews where some have called CarShield a scam and have also reported having difficulty with CarShield claims. Do extensive research before purchasing a CarShield extended warranty.

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We provide a distinct advantage to our customers by shopping the motor vehicle service contract marketplace to give them the best coverage with the best, A+ rated, and BBB Accredited Service Contract Providers for the best price. We respect each individual customer and stay sensitive to their specific needs and requirements. We strive to continuously exceed our customers' expectations as a leader in excellence in our industry and to supply outstanding service and solutions for each customer’s individual needs.

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285 Reviews

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Review Source

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Kristy Williams Gilbert, AZ

We use Carshield for our Car Warranty. We haven’t used their services yet but the service seems good so far.

5 years ago

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Sam B O'Fallon, MO

I see a lot of reviews on here about denied claims, but myself being a smart and responsible consumer have Never had that problem. I was offered a review period to see my contract in writing, and I made sure to choose the plan that was beneficial to me.. I read the fine print and took note of what exactly was covered, and instead of filing claims on parts I knew weren’t covered, I filed them on things I knew WERE. READ THE FINE PRINT BEFORE YOU USE THE COVG!!!!!

4 years ago

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Thomas Holmes

Other than being on hold for long periods of time , the staff and representatives have been most helpful and courteous.

4 years ago

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Leanne Allen Mesa, AZ

somewhat a hassle with figuring me on the warranty when it is my car and there discrepancies.

4 years ago

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Echelle Richardson Woonsocket, RI

So far the customer service has been outstanding i haven't had a chance to use the claims.but so far so good iwas told that carsheild did not honor rheir claims. I on the other hand believe in hearing both sides to a story.

4 years ago

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Art Stevens Fort Worth, TX

My truck lost it's transmission 24 days after buying it and also getting a Car Shield contract. Through miscommunication between the local Car Shield rep' and the Ford service rep', it took six weeks for my truck to get fixed. I now believe that it was the Ford service rep' dealing out alot of drama, ie. Taking hours to talk to CS, including excess cost onto me, etc.. It did however take CS 3-4 weeks to do their investigation and get back to me. You would think they would update me every week at least. I have yet to be reimbursed for the car rental of thirty four days, four of which is only covered by CS. Overall, it was great that CS took charge and covered 90% of my cost even though I chose a Ford remanufactured transmission. I'll keep going with Car Shield.

4 years ago

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Debbie L Diaz Kissimmee, FL

I gave them a 4-star because I was placed on hold for 30 minutes that's entirely too long.

4 years ago

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Donald J Haas Dubuque, IA

They are Great, Service was fast , All I had was Good Luck with CarShield

4 years ago

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Rodney Tampa, FL

I purchased a warranty for my 2015 Mercedes Benz C300. First of all, the customer service that I had experienced was excellent. The rear differential broke and I took the car to the mechanic of my choice. And the adjuster worked with my mechanic professionally and replaced that part at no cost to me. Process time 1 week. Also, a modular went bad on same car. The service advisor notified CarSheild of the problem and cost of the part. It was fixed the next day.

4 years ago

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Melanie Mcpherson Newnan, GA

Rep located my account and answered my question. Unfortunately my repair is not covered

3 years ago

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James Rivera Jr San Antonio, TX

I had an excellent experience with the two reps. I spoke with. They knew their job, & did it well. I was very excited to sign up with Car Shield. I know both of my cars are getting up there in age, & I foresee in the near future, hopefully not, I'll need some automobile service.

3 years ago


Review Source

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Diane Maraviglia Huntley, IL

The Best Buy and help us that are in need

2 years ago